YES!!! He did not handle this right. I understand it doesn’t necessarily mean she gets her deposit back, but he didn’t learn the lesson he needed to learn from this. I felt for her. A couple of 2-second texts from him and I think she would have been fine.

Do you miss the point where the guy was hosting a party at the time. Her anxiety is not his problem it's her to deal with

@@wezzman1 actually when you work in customer service it IS your problem lol that thought that it is not will shut your business down love

@@juliecranford534It's just another example of the way so many people both expect and demand instant gratification. He probably would have texted her back, but she wanted him to put everything he was doing on hold and text her immediately, which is unreasonable. I get that she was anxious, as I have anxiety, but you can't expect the world to revolve around you.

@@hashtagslim a bad customer can even turn a real pro into a ghost .

I agree, he's a red flag from the beginning when he felt outraged that she would ask for the cancelation policy, I thought that was smart on her part, but she then ignored the policy over her comfort.

Absolutely right. I'd never do business with him..

HE DID!! she admitted to all her anxieties, that is her personal issue that he didn't have to deal with and didn't. He contacted her party planner, he had his assistant contact her. That wasn't enough for her. It is her own anxiety issue, she needs to deal with. She needs to hire a therapist before her next event.

Don't worry, after this episode he won't get anymore bookings.

It is NOT his job to do things that aren't his job, and explaining that is NOT, in any way, bad business (especially for a $300 - $400 all inclusive fee). In fact, doing otherwise would mislead the client, and would almost certainly cause confusion with the client and the party planner, and could also increase his liability, if her assumption caused a problem: And he CERTAINLY doesn't need to constantly hold her hand. Also, a business person contacting you hours after your text isn't CLOSE to unreasonable or leaving her hanging (ESPECIALLY when his assistant contacted her immediately, but the client refused to deal with her). Usually, having a call returned within 24 hours is really good. Especially when it wasn't a change or a problem, but just wanting to make sure that everything is okay??? SMH. His take home after taxes might be $80- $120, at most, for hours of work. You want constant hand holding, pay more. And of course it matters. Time = money. He did nothing wrong at all. I would in the future, however, suggest he responds to all texts / communications from clients to confirm he received it and everything is good. Even when it isn't strictly necessary, like when she sent the address or when she told him to select the sides. Sometimes, texts or e-mails are not delivered / received (or it goes to spam, for e-mails), so it's good to confirm you did receive it, and everything is fine. But as a client, you can eliminate stress by saying, please let me know you received this, and everything is good. Then WAIT a reasonable time (1-2 days) for a reply.

He also was belittling her because her party was only for 6 ppl as opposed to a 150 person event.

@@Jahmai203 Right, those small jobs often lead to the big events

I think he didn't take her seriously because it was such a small party, which is not right😔

But there was nothing pending, really And when he got the text on, I really need to talk to you, he had someone call her and she blew them off She's too hasty for my liking

@@Ms_O right! She didn’t want anything and she didn’t seem to respect that he was busy as well. She had a personality of me me me.

😂

🤣🤣🤣

Depends on how good his cooking is 🤷😂

🔥💯

100% correct!!

Exactly

There's all types of personalities and having the ability to capitalize on each kind is a gift. She's like a type A, the type of person that wants the whole things to go perfect and if he was being shady that is EVERYTHING and probably didn't even know he had an assistant and that put her on edge having to reiterate what she wants, having to repeat herself🙄He knew what he was doing if you listen close he said he was busy prepping for a party for over a hundred ppl and made it seem like she wasn't important with her measly 6🤦SMH your character should be respectful no matter what size the group and after seeing how he was she canceled bcuz even if his food was good,his attitude would of left a bad taste in her mouth😬

Ummmmm u say that like he really did something wrong. Did he not have his assistant contact her? The man had other clients that required his attention ...imagine if the plaintiff had exercised the patience we teach preschoolers and understood the world doesnt revolve around them

Thank you! Finally someone in the line of business that can confirm it. He was a jackass and should've been professional by responding.

You said it perfectly. Expectations should have been set about what would go on for the evening. He has a really nasty attitude thinking that he is above her somehow or on a higher level in that he doesn't need to communicate with her. No sir! She is paying for a service from you so you need to make sure you speak with her to ensure she receives what she is paying for. We all know that it takes years to build a clientele and only one disgruntled customer can kill all of that in a heartbeat

In business you hire 2 me 2 do a job because something about myself and my service made you choose me over everyone else. So at this point you are trusting me 2 provide the service. It becomes annoying when you now feel the need 2 micromanage my job. Either trust in me 2 provide the service that you hired me for, or don't hire me....

He was just Totally arrogant and cocky. He demonstrated how unprofessional and unpleasant he is.

The assistant CALLED her

Exactly! She would be pissed.

A chef is different tho. He made a good point, the menu was done, and he had already confirmed the appt. Most chefs I've worked with are similar. Now, I personally would like more confirmation but I do think she jumped the gun a little by firing him after learning he was at an event already.

This!!!

Absolutely! I understand why he won, but losing this case would have been the best thing for his business in the long run-IF he could have had the humility to analyze why and try and do better.

I agree. A simple got you or touch base before hand would not have taken him a lot of time. It would have assured his customer he was taking care of business. He definitely came of a little arrogant to me. I think because it was a small dinner party he probably didn’t see it as a big deal

@@natashakhamo8696 oh, good point! Because it was so small-he didn’t deem it important! I hadn’t even thought of that! Thanks for making it even clearer why he acted like he did!

I also think it would be helpful to put his style of communication in the contract

@@justhereyeah1112 - That’s a good idea. Maybe someday it’ll occur to him to do that. His customers might not think to ask about his communication style. But I’m going to take your suggestion for my own personal use with vendors in the future. :-)

A simple 👍🏽 or “ok” would’ve calmed her nerves. I know he’s busy but it takes 3 seconds to respond.

A helluva lot do and that's why I rarely do business with any without checking as many reviews and sources as I can. I have a strong sense of discernment so I follow that and my gut instincts. It never fails me.

Alot customers have to learn they ain't special and they don't walk in the big corp with all these micro demands

Um . . . No, that's not true. Contrary to what she claimed / lied at the beginning of the case, he absolutely DID converse with her. But when he's making such a low amount of money (his take home before taxes is likely $100 - $150), he's not going to repeatedly and unnecessarily hold her hand. They went over things the previous weekend by text, and when she contacted him the day she fired him, he was cooking at another event but his assistant IMMEDIATELY contacted her. The client refused to speak with the assistant! Well, then she'll have to wait until he's done. And after the event, that day, he DID call her back. Well, apparently that's not good enough!!!!! No, when the plaintiff wants something, everyone else needs to drop what they're doing!!! Apparently, the world and everyone in it exists for her benefit! I see that most people ignored the evidence and blindly believed the plaintiff's lying, flapping gums. Disturbing.

YES!! If he really does have an assistant, why isn’t she handling the business end of his stuff? If he doesn’t have one, he desperately needs one. This won’t be the last time his people skills cause him problems-especially since he walked away thinking he did nothing wrong.

Agreed. I had to get an assistant for the same reason

Good idea

@@AmysExquisiteGifts Good move, I’m sure. It just makes sense when business picks up-especially when the owner is an artist of some kind (chef, designer, decorator, etc.) since often when your brain is gifted creatively, your strengths may not be in handling details on the business end. It takes both to run a successful business.

I agree, I said that as well he seems to want to cook and only cook which I understand that’s his craft but he made it a business so he needs to appoint someone to be the point of contact I’m not a big “people person” either tbh so I get it but he definitely doesn’t need to do it himself because he seems to get aggravated and the customer has a right to some sort of communication as a paying customer.

He spoke to her party planner and he had his assistant speak to her. I agree that he should have responded to her texts but he did respond to her through third parties

he has an assistant...she didnt wanna talk to them

she admitted to all her anxieties, that is her personal issue that he didn't have to deal with and didn't. He contacted her party planner, he had his assistant contact her. That wasn't enough for her. It is her own anxiety issue, she needs to deal with. She needs to hire a therapist before her next event.

​@@monsoonBloom- AND he also contacted her that day, and texted the prior weekend. If people think the plaintiff is being reasonable, they are unreasonable (or not paying attention).

🎯

a literal "K" response text would have held this entire deal together.

she admitted to all her anxieties, that is her personal issue that he didn't have to deal with and didn't. He contacted her party planner, he had his assistant contact her. That wasn't enough for her. It is her own anxiety issue, she needs to deal with. She needs to hire a therapist before her next event.

Great advice!!

@@juliecranford534 Thank you! :)

True but when you work in CS that’s still his problem

Too much like what? Her text were submitted to the court. JM would've pointed that out with no problem.

Needy huh 🤨, if someone has paid for Services and just make a follow up call to check on status of something paid in full. Ya darn skippy as a professional owner, communication should be made, a simple phone call, if OWNER can't communicate with client appoint someone to respond.!

“Needy” is exactly the word that came to my mind.

He contacted her party planner, he had his assistant contact her. That wasn't enough for her. It is her own anxiety issue, she needs to deal with. She needs to hire a therapist before her next event.

it's her party, her money. sounds like a great night for 6 people

It seems you don't have your own small business, do you? Some clients need more TLC than others. This guy's probably a legend in his own mind 🤣

My sister's joke is that she is 29 and holding. (She will be 50 this year, but looks 39.) I tell to say she is celebrating the second anniversary of her 25th birthday. Lol...

she might have wanted to talk to him outside of business

@@Nevaeh1 perhaps 🤔 😳 they both seemed very nice.

@@sunnyscott4876 I think she was into him and wanted to talk to him more hoping it could turn into more than just business that’s why she didn’t want to talk his assistant

@@Nevaeh1 OK. 🙂

EXACTLY

Im not sure what he meant or what you meant by the statement he's not the party planner. She wasn't contacting him for party planning advice. She was updating him regarding her Food order. The party decorator was not a planner. He was purposely ignoring her and only called her back when his "assistant" called her and she learned the plaintiff wanted to cancel. ( I his assistant in quotes because had his assistant been a real assistant she would've called the client back at 9 in the morning. And quickly said " morning, chef rudeness has been busy preparing for a large event today .. im his assistant Ms. nobody Jones i know how important your bday is...let me help you for now. Buttt neither the assistant nor Chef Rudeness had the skill set

@@TheZogie she didn't contact him for food changes, she was basically checking in with him. She never said anything about making changes. Lol anyway, you can disagree with me if you'd like, it's a free country. 🤷🏽‍♀️

@@MsBizzyRae she did make a change prior to that Friday text .. the change was an additional side and he was to pick the side. He didn't tell her what the choice was.

Would not hire *

She NEEDED to know that he had received the address and everything was going to plan. It would have taken him 15 seconds to write her a text letting her know that. If he'd just answered her with a quick text the first time, it never would have gotten the point where she was annoying. It's like the person who complains, "Stop nagging me! I told you I'd do it the first 53 times you asked!" Yeah, it's the nagger's fault. Right.

@@Geronimo2Fly He talked to her planner. I’ve been in the hospitality industry 13 years. If you have a PLANNER, a chef and every vendor talks to THAT person not the client. A busy vendor is NOT going to talk to 2 and 3 people for one event. Aside of that, the client also had the opportunity to talk to his assistant which is clearly acceptable that she REFUSED. She was one of those people that thought since she paid the chef that she should only talk to him which is also NOT how the business works. He communicated with her. She didn’t like the way he communicated. That IS her fault.