Call Center Training: Active Listening Skills

Рет қаралды 10,775

Күн бұрын

❤️❤️❤️You can help support this channel by pressing the "Like" button and/or Subscribe for weekly English lessons based on requests. Comment on this video any requests for what you would like me to cover next. Thank you! ❤️❤️❤️
This lesson provides useful English phrases and tips to help you build you ACTIVE LISTENING SKILLS while working in a call center. This will help you have a more positive experience with each interaction. Level of English-Advanced.
Welcome everyone! I'm here as an English teacher sharing my lessons to help students around the world who want to improve their English. Whether you are new to this channel, or you have been following me the past year or so, I want to thank YOU for giving me the opportunity to share this with you.
A little bit about me, I was born and raised in the U.S to immigrant parents from Mexico. As the first born, my first language was Spanish and didn't start learning English until I was in school. It wasn't until I was around 10 years old when I became more confident as I gradually spoke more and expanded my English writing skills as well.
Presently, I teach English as a Second language at a middle school. I have worked with both children and adults from several countries such as Brazil, Colombia, Japan, and other parts of Asia. I LOVE learning different things from my students such as their favorite foods, music, and their first language. I believe we all have something we can learn from each other and I take that belief in every classroom I step in.
I'd appreciate the support you can give by simply liking the video, subscribing if you haven't already, and sharing it to others whom you think would benefit from my channel. I am also a student of video editing...lol. I hope as I continue, you'll notice my editing will also improve to make the best quality video I can make for you. Some have asked about private lessons. I'm currently, not holding private lessons due to my current work constraints where I teach in person. I am considering this as an option for later in the future so stay connected!
Thank you so much for all your support! Here are some links to some of my related videos as well. Feel free to check them out! Gracias!
Other related lessons on my channel:
Speak English Fluently with these Simple Tips • Speak English Fluently...
Useful English Phrases and Tips for Call Centers • Useful English Phrases...
How to Speak with Angry Customers: Tips and Expressions to Help you Out! • How to Speak with Angr...
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Thank you!

Пікірлер: 37

@mariarowenavillegas3458 Жыл бұрын

Hey I’m a new fan of your videos, English is not my 1st language and watching you, really helps me a lot especially how relax and calm you are in terms of speaking. Thank you so much❤

@aurariverom Ай бұрын

Thanks for your videos! Are completely amazing, I know that it’ll help me a lot with my journey to start a career in a call center, and in the same way, improving my English.

@MoisesMartinezMartinez-eh9lr 7 ай бұрын

Thank You so much ! Your videos are very useful

@ericksonkurbah919 5 ай бұрын

❤❤❤

@hoor2184 Жыл бұрын

Want more videos of call center job.

@user-wb2ie3fy2v 2 ай бұрын

I love you really because u are a great lady ❤️

@AadiGamer0503 11 ай бұрын

Hi I like almost all of your videos, content provide by you are very helpful. You covered content that I was looking for. My like number is 420😅😅 but what ever I stated is 💯 genuine 😊😊

@ismailv4197 Жыл бұрын

Learning English with Flower. Thank you for your encouragement to achieve an excellent future.

@amitkushwaha324 Жыл бұрын

thank u so much for making this videos. Your video are really helpfull thanks alot

@darrylbrown4327 Жыл бұрын

Awesome

@bernardolagnitonjr7851 Жыл бұрын

You are right the reason that people call because they have problems that they are looking for solutions to there concerns and as a call Center agent you to listen even if it’s your 100 call of the day and have give the service as the rest of the call you received on that day.it’s not easy but it’s good after ever call you able to fix the problem at the same time able to listen well to there concerns and you made them happy even you were able to give the best resolution to the concerns but you to develop the relationship with the customer because of you listening to them. Because I like that on a call always.

@emmanuelstvil5699 Жыл бұрын

Hi! Thanks ,it's pleasure hear you

@Lamya-594 Жыл бұрын

Very informative and helpful❤

@JoSalacsg2014 Жыл бұрын

Thank you for this very helpful video. ❤

@AimanKhan-xr3of Жыл бұрын

Jabardast madam

@aisarabadon7162 Жыл бұрын

Call center lesson, pronunciation please☺️☺️☺️

@netocampero8319 Жыл бұрын

Thanks Flor.

@naviakamgang9542 Жыл бұрын

Thanks Flor

@laura3619 Жыл бұрын

Excellent 👌

@learningenglishwithflor Жыл бұрын

Many many thanks 🙏

@ankitrana6459 Жыл бұрын

Welcome back teacher

@learningenglishwithflor Жыл бұрын

Hi! Glad to hear from you again!

@UnfilteredV Жыл бұрын

Thank you for great video. Please continue making more video about this topic.

@learningenglishwithflor Жыл бұрын

❤️ are there any specific topics you’d like to learn more about?

@UnfilteredV Жыл бұрын

@@learningenglishwithflorskill for call centers. How to politely say they speak too fast, the bad phone line connection, the load noise in the background...that you can't hear them. Thank you in advance.

@walterjuarez8419 Жыл бұрын

Hey Flor,it's a pleasure to see you again after a long no see. I hope that everything goes well with you l thought were going to show up any more. I really, really feel excited cuz that was out the blue when you appeared, and guess what? It's fantastic. Well, l wish you the best around you and don't be stranger! Blessings 🌼

@learningenglishwithflor Жыл бұрын

Thank you so much for staying connected. ❤️ Glad to be able to continue my YT vid lessons for you and everyone else who might benefit from them. Stay tuned!

@bernardolagnitonjr7851 Жыл бұрын

For me the job was not that challenging, the reason I say that is because I am an active listener and once I show understanding and empathy, I am able to resolve the issue of the caller.

@learningenglishwithflor Жыл бұрын

I love reading your comments!

@bernardolagnitonjr7851 Жыл бұрын

Thank you 🙏 for your nice reply on my comment. I am a retired call Center agent of almost 15 years and I started since 2006 at HSBC after 5 years in HSBC. I transferred to Teletech handled Bank of America after Bank of America pulling out of the Philippines. I was able to work at VXI handling account for AT&T and also Comcast for almost 6 years. Now I am on my retirement age of 62 years. I decided to put down my headphones and retire.

@AAMi637 Жыл бұрын

Seriously mam your teaching technique is very helpful. Thankx

@AimanKhan-xr3of Жыл бұрын

Any first party collection company in delhi you can advise

@SajidKhan-un8vz Жыл бұрын

Hello mam , I do follow your videos that are very informative and enlightening . I have a question to you , what does the phrase “ I have seen you somewhere ” used for , I mean in which context it has been used , because I have been often approached by many girls saying this to me . Plz do reply .

@learningenglishwithflor Жыл бұрын

The phrase is used when you first mean someone and you look familiar to them. Maybe you met before or they saw you somewhere (online or in person) but they don’t remember where.

@SajidKhan-un8vz Жыл бұрын

@@learningenglishwithflor thank you so much for replying mam ...

@kripton_7123 3 ай бұрын

What is the proper question when you are asking gender title or pronoun title?

@standwithankush2306 Жыл бұрын

Mam' How to handle when they say I want to talk to your manager I would love if you make the video on this topic And you are doing really good by educating us regarding same I'm working for Adobe𓽤