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Conversation includes speaking AND listening. Practice active listening skills to show you are interested and to make the speaker feel comfortable.
More conversation skills videos: • Conversation Skills
0:42 - Body Language (eye contact & head nodding)
1:37 - Verbal Strategies (1. noise, 2. expressions, 3. repeating, 4. follow-up question)
3:10 - Examples: 4 reactions
3:50 - Put it all together
4:06 Terrible listening skills
5:00 Using active listening skills:
6:18 One more time, with a checklist
How much eye contact is comfortable? 1:21
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