How To Conduct User Interviews (UX Design)

Рет қаралды 37,745

2 жыл бұрын

Empathy is at the heart of UX design. And there’s nothing in the UX design process that fosters empathy more than user interviews. In this video, you’ll get a full overview of how to best conduct user interviews, and observe a live role-play of an actual user interview taking place!
User interviews put you in direct conversation with the people who are (or will be) using the product you’re designing, and give you the chance to hear first-hand about their needs, goals, and pain points.
In this video, you’ll see a live user interview and learn from product designer and CareerFoundry graduate Maureen Herben. You can follow her content on all things UX, design thinking, workshops, and more at: / ux.collection
In this replay of recent live webinar event, Maureen covers:
- Why you should conduct user interviews
- User interviews vs. surveys
- Tips and tricks for writing an interview guide
- When you should conduct user interviews
- Tips and tricks to conduct effective interviews
For a deeper dive on UX research principles, check out this long-form article over on the CareerFoundry blog:
bit.ly/HowToConductUserResearch
If you're looking to learn more about UX design, you can sign up for our free short course:
bit.ly/GetStartedInUXDesignWi...
This video is brought to you by CareerFoundry. We provide comprehensive, fully-mentored, online programs in UX design, UI design, web development, and data analytics. Learn more on the blog or discover our courses:
#UserInterviews #UXDesign #UXInterviews
How To Conduct User Interviews (UX Design):
• How To Conduct User In...

Пікірлер: 43

@enrriquechinchilla936 2 жыл бұрын

I like to watch her videos to inform myself with UX design because I feel like she delivers her content in a concise and simple manner, also I like how her voice is neutral and in a speed which allows you to absorb what she is saying. As a non native she does it for me.

@zam9357 2 жыл бұрын

when you said i am also an introvert, you have no idea how much confidence that gave me. i am always scared of that,

@user-fy8yj7yw2i 2 жыл бұрын

I am not a fan of videos as they consume more time than reading but Maureen does a great job when you don't want to speed ahead. Very pleasant yet neutral voice, manners, everything is explained without "water" - very informative and clear. Thank you.

@okechukwuugochukwu767 Жыл бұрын

This is so nice ,I was engulfed in the moment you nailed it

@saasinvijay Жыл бұрын

This video gave me confidence for my first user interview. I was a bit nervous to conduct my first user interview. This video gave me more points for me to what to and what not to. Thanks much Maureen.. :)

@amritanshukhare9714 2 жыл бұрын

This is very helpful for me to conduct my first user interview. Thanks 🙏

@EfTheTank 2 жыл бұрын

One of the more important points wasn't stated until around 1:11 - the difference between users that are being interviewed. Ensuring you get the right users to interview, and asking the appropriate questions to those users based on personality types. However, your quiet, non-talkative users, if you ask the right question, or find the right "pain point", will provide incredible insight. I really appreciated this video. It provided a lot of help in how I could better direct my interviews, my behavior during interviews, and better drive the topics of conversation. Thanks.

@fucker4sheeps Жыл бұрын

Great tutorial, links and program worked fine for me. Thanks for sharing.

@fimk 2 жыл бұрын

Thank you so much, you really helped me!

@user-df3lr6qw9h 2 жыл бұрын

Thanks. This is actually helpful for newbie :)

@joyceezeugwu8970 2 жыл бұрын

This was a really informative video, I learnt so much especially from seeing you guys do a live interview. Thank you so much Maureen for taking the time to explain each step to us

@ekom1521 2 жыл бұрын

She's really clear

@dream-lab 2 жыл бұрын

Awesome idea to show a practice interview !!! Thank you

@careerfoundry 2 жыл бұрын

Thanks, glad it was helpful!

@edwardfabunmi Жыл бұрын

Thanks for this live interview

@karismoffat1968 2 жыл бұрын

Excellent presentation! You nailed it girl!

@careerfoundry 2 жыл бұрын

Thanks! So glad you enjoyed it!

@loralb75 2 жыл бұрын

Molto brava, well done Maureen!

@jpfaustinorj Жыл бұрын

Thanks for sharing this wonderful content.

@mim.r4499 2 жыл бұрын

You are awesome 👌 I was also a student of Cf. You concluded the topic so nicely....great, many thanks 😊

@TeefahXOXO 2 жыл бұрын

Do you mind sharing what your experience like at CF?

@felixenemuo 2 жыл бұрын

Awesome. Thank you for this

@careerfoundry 2 жыл бұрын

You're most welcome Felix!

@thisissaman7710 2 жыл бұрын

Thank you Maureen It was very insightful to me🙏

@careerfoundry 2 жыл бұрын

You're welcome! Glad it was helpful!

@alexandrakustarnikova2701 2 жыл бұрын

Thank you very much! This is so helpful video!!

@careerfoundry 2 жыл бұрын

Glad it was helpful Sasha! Are there any other topics you'd like to create content about?

@alexandrakustarnikova2701 2 жыл бұрын

@@careerfoundry Yeah, i would like to know how to work with the data that we get from interviews and how to get insights and create hypothesis. Thanks!

@michaelriccelli8483 7 ай бұрын

This is great.

@annaklaus8377 2 жыл бұрын

Great introduction, thanks!

@careerfoundry 2 жыл бұрын

You're welcome! Glad it was helpful!

@Amol-00 10 ай бұрын

I loved the whole video, from explanations to implementation in the live interview. Just not clear with difference between research goals & research questions, apart from the point that one is statement & another one a question.

@mantraoftheday333 2 жыл бұрын

Thank you!

@careerfoundry 2 жыл бұрын

Hey Anna, thanks a lot!

@yusefess 2 жыл бұрын

thank you so much

@careerfoundry 2 жыл бұрын

You're welcome Yusef!

@martamyszak2818 Жыл бұрын

Maureen's mentioned we should slow down during the interview. However, I'm wondering if UX researchers should adjust their speaking pace to the interviewees.

@losbones 2 жыл бұрын

Then what?.. how do you create value after these interviews? How does one find a pattern/process the research

@sachinkumaar2043 2 жыл бұрын

The interview was great in some aspects but I noticed that you asked some leading questions which should not be the case. They could have been presented as open question. For example you said, "you mentioned earlier about time saving and convenience is that important to you ?" This is YES, NO question. I feel you could have said,"earlier you mentioned about time saving and convenience, tell me more about it ? How it works ? Why it matters ?. Anyway great insights from the entire webinar and thank you!

@bhavana6217 2 жыл бұрын

As she mentioned in her note to the audience bit, understanding the mindset with which the user approaches the product with is important. With that, she's trying to understand if the assumption about Callum using dating apps that are convenient to him is true or not. She clearly digs deeper into that with her follow up questions. As this is not a key question, she's setting up a precedent of her next few questions with that yes/no question. There is no hard set rule that leading questions should not be used. I hope that answered your question.