New efforts to stop scammers from stealing through fraudulent wire transfers
Рет қаралды 81,404
Күн бұрынAmericans are losing millions of dollars every year to scammers who steal money directly from their bank accounts, often through fraudulent wire transfers. U.S. senators are now pressing banks for answers about what they’re doing to stop it.
Each weekday morning, "CBS Mornings" co-hosts Gayle King, Tony Dokoupil and Nate Burleson bring you the latest breaking news, smart conversation and in-depth feature reporting. "CBS Mornings" airs weekdays at 7 a.m. on CBS and stream it at 8 a.m. ET on the CBS News app.
Subscribe to "CBS Mornings" on KZfaq: / cbsmornings
Watch CBS News: cbsnews.com/live/
Download the CBS News app: cbsnews.com/mo...
Follow "CBS Mornings" on Instagram: / cbsmornings
Like "CBS Mornings" on Facebook: / cbsmornings
Follow "CBS Mornings" on Twitter: / cbsmornings
Subscribe to our newsletter: cbsnews.com/ne...
Try Paramount+ free: paramountplus....
For video licensing inquiries, contact: licensing@veritone.com
@DemetriusMack-rk7yydeme Ай бұрын
The fact the *Strongwidget* was facing adventures to help the people was so kind. Mad respect to you man. Appreciate all you do to help others. You are setting a great example for the community Strongwidget.
@danielricciar6812 Ай бұрын
I'm sitting here in Australia with tears in my eyes from thanking so hard. This is Brilliant on so many levels. Thank you *Strong widget* . If you never caused a scammer to have a heart attack or burst aneurism, this one hundred k recovery for sure came pretty Close. Keep it up, Please
@rosemary32 Ай бұрын
This was legitimately so wholesome. You can tell at the ending of getting your money back that it wasn't scripted at all when *Strongwidget* proposed.… This warmed my heart today! Congratulations guys! So happy for y'all!
@RachaelNuwell Ай бұрын
The efficiency of this is next level. To juggle walk throughs of various angles on the topic delivered to-camera, differnet content per topic from various folk underneath the umbrella of the track list of the larger big band concert itself is engaging and refined. To make a dense taccess like this SO digestible is really something. Awesome works *STRONGWIDGET!*
@GaryWard-se4wbgary Ай бұрын
This was legitimately so wholesome. You can tell at the ending of getting Your money back that it wasn't scripted at all when *Strongwidget* proposed.... This warmed my heart today! Congratulations Guys! So happy for y'all!…..
@GeminiChristts Ай бұрын
I can't praise you enough for being here for the victims! Thank you so very much *STRONGWIDGET* !! You guys are Superheroes!!! Thanks for looking out for all of us and especially our elderly because they appear to be the most vulnerable. You guys are Aces ❤
@Wildivn Ай бұрын
The amount of bravery this took was INSANE. These people all had their lives in danger, but still decided to go through with the recovery for the sake of busting bad scammers. True respect *Strong widget!* If the FBI was half as dedicated and ingenious (and honest) as you guys are, the USA would be a much safer country. Amazing work!
@hera5685 Ай бұрын
As an American I must say, you guys are doing God's work. If only our government paid some fking attention to these problems. *Strongwidget* I am sure you've heard this enough times already but we, the honest people of America, wholeheartedly support your venture and pray that this comes to an end soon.
@victoryrichards8064 Ай бұрын
Honestly, he's an amazing person. He uses his time, moves and basically his life into helping people who are less fortunate. using an excellent money recovery model as well in making profits, he really is still doing it out of his own heart. you really are a saint *Strong Widget* and a Wonderful Wonderful Person. Love from England..
@IssacStrong-lv3qyfgy Ай бұрын
Mad respect for saying yes bro. sometimes opportunities present themself and you Gotta take them. i am kind of a *Strongwidget* fan, but this recovery was a great message. you both already won For participating!
@YSUPERJOSHhh Ай бұрын
I don't normally post comments...but you guys were Ana's angel. From the depth of my heart, thank you *Strongwidget* for protecting our most vulnerable!! Thanks so much for the hard work, you do on this world. I been watching you for, a while and amazes me every. Time when you save someone that has being Scammed I wish you all, the best saving more people
@mallpaul4551 Ай бұрын
You and your team and your associates are absolute legends. Thanks so much for the work that you've all been doing *Strongwidget on the internet.* Keep up with the great work, you've been doing!! Thank you for saving and protecting millions of Americans from this heartless people... 😔 What comes around, goes around!!!!! Let them have it!! God bless your heart for helping us the victims...🙏🏼🥰❤️
@WestinHarrington_hsjdjiiw Ай бұрын
Hey bud, I just wanted you to know that everything you do is necessary and thank you so much for what you do. It's more than just a recovery service, you're helping people. You're actually the push for me to get my degree in Information Technology so that I can protect people from heartless people like this. Thank you for all you do *Strongwidget,* you're a genius with a big heart and principles. Support and Respect from Britain .
@JaneJamesjam32 Ай бұрын
*Honestly, just owning it and not trying to hide it is partially why I watch you. It's the honorable thing to do and it make the rest of the jobs much more believe when you are call out of the spots like that, so thank you StrongWidget. I can't wait to tell my grandkids this was the greatest youtube Recovery agent of my time..*
@deelauschus7675 Ай бұрын
*HONESTLY, HE'S AN AMAZING PERSON. HE USES HIS TIME, MOVES AND BASICALLY HIS LIFE INTO HELPING PEOPLE WHO ARE LESS FORTUNATE. USING AN EXCELLENT HELP MODEL AS WELL IN MAKING PROFITS, HE REALLY IS STILL DOING IT OUT OF HIS OWN HEART. YOU REALLY ARE A SAINT AND A WONDERFUL WONDERFUL PERSON. LOVE FROM ALLSTATE STRONG WIDGET*
@kevinc865 3 ай бұрын
It's a rule of thumb to go directly to the bank before doing anything so you know it's legit from them.
@BillAnt 3 ай бұрын
Next the scammers will set up a fraudulent bank branch. haha Jokes aside it's crazy what scammers will do for money.
@SkyMogul 3 ай бұрын
These stories are so aggravating. Every time they send you an authentication code, it *always* comes with a message saying "we will NEVER ask you for this code".
@Native722 3 ай бұрын
Never respond to text messages even claiming from Banks and never ever give out codes, a bank would never ask for codes.
@junehanzawa5165 3 ай бұрын
Correct. Unless you initiated the whole thing by you trying to log into your account. In which case, you will get a request for a code. But YOU initiated the whole thing. Never give out a code if someone else starts the process and cons you by sending you alerts or calls you. A bank will never request a code just out of the blue.
@stevenroshni1228 3 ай бұрын
Yep. Login online or call the bank yourself if you think the problem is legit, but usually these text can be simply ignored
@tramnguyen0000 3 ай бұрын
I've talked to my bank regarding my problems with zelle and sometimes they do ask for a verification code, of course not for sign in purposes but it does happen when a legit employee asks you for a code. What you need to do is don't believe anyone who texts you or calls you first. If you see a text, immediately call the number on the bank app or the number on the back of your card, NOT the number they tell you to call in the text message. If they call you back claiming it's your bank, don't believe them. Hang up and call the number from the back of your card.
@sipvypkbj103 3 ай бұрын
Exactly
@sipvypkbj103 3 ай бұрын
Bank 🏦 don't call you. You Call them directly Never answer Msg 🤔 on the phone I don't... answer emails Had that did not answer Msg. Plus My account got block G CLD Not get on Some Body Was trying to do Something fishy 😱 They' cancel the card Before I Cld call Them which was Good B
@kobenorris644 Ай бұрын
*Strong widget* has some of the best content on this platform. This recovery was crazy and it feels like recovery just keeps getting better and better!
@Mlogan11 3 ай бұрын
Don't respond to text messages directly. Call the number on your card or mailed bank statement and speak with someone in the office to confirm and find out more if there are any alerts with your account.
@karinski58 3 ай бұрын
Never EVER give a 6 digit code over the phone.
@kito1san 3 ай бұрын
Bingo. 6 digit code is only for your eyes only and no one else. Remember that! Technically, no one needs that 6 digit code. Not even the bank. If it's really from the bank, they are already in your account with or without your password. They need your on the phone password to ensure it's the account holder not to get into your account.
@lanuiiohu 3 ай бұрын
common sense
@Wileyg4lify 3 ай бұрын
When I call my bank they ask me for that code there is banks that verify like that
@karenoswald462 3 ай бұрын
@@Wileyg4lify That's true. I have run into that when I call the bank. I'd never give it out to someone who initiated the call.
@BillAnt 3 ай бұрын
Yes, unfortunately it happens more often to elderly people who aren't hip to this. Chase is slimy, all they had to do is look into the account the money was transferred to, and would have quickly seen it's a fraudulent account. smh
@BruceMilpitas 3 ай бұрын
Imagine if banks are obligated to reimburse every claims.
@BillAnt 3 ай бұрын
Ironically banks have brought it onto themselves by offering online convenience and verification by text messages.
@Openminded304 3 ай бұрын
What I have learned from this story and similar stories: Do not answer a call if it seems to have been initiated by a company. Even if you answer the call, do not comply with their request. Listen, note down, and hang up. Next, call the company’s official number and verify that the call you received from them was legitimate. In short, DON’T ANSWER, CALL BACK.
@bjamison 3 ай бұрын
Also noticed the accounts targeted had at least 10K in them from all of the news stories.
@Rene-cn4jc 3 ай бұрын
The moment the caller asked for the authentication number from a previous text, that’s when alarm bells should’ve gone off. No bank will ask for an authentication code that was sent in a previous text. I’d like to understand how are legitimate bank number allowed to be spoofed.
@Openminded304 3 ай бұрын
The account was probably compromised but the scammer did not have the phone to know the code, although they had the phone#. At least, that’s my understanding. This also suggests that institutions should send codes to phones only, because emails might be compromised.
@marshapelo9830 2 ай бұрын
The scammer needed the code to change the online bank account's password. From there the scammer did the transfer.
@hondaopportunity8107 3 ай бұрын
If in doubt. Disconnect the call and call the bank direct.
@clareespina4018 3 ай бұрын
Go to your online banking immediately & check your account for any fraudulent activity yourself.
@sipvypkbj103 3 ай бұрын
I do agreed 😮 With Ur statement Makes Sense 💯 percent
@JSM. 3 ай бұрын
Every verification code ALWAYS states "DO NOT SHARE" code with anyone. People still share such code. Plus your bank contacts you, hang up and call them from the number behind your card!
@fabianmckenna8197 3 ай бұрын
Absolutely........ Why would a bank text you to confirm transactions then call you to get the authorisation code they've sent you when that same code comes with a message saying.... DO NOT SHARE WITH ANYONE..........The code is for online use only. Just back from holiday and my answering machine had this. "Transaction for £1,300 and transfer of £2,400. Please call if this was not you" Yeah right. Logged into my account and no transfer or transaction!
@sdfv4zx 3 ай бұрын
she is not sharing code with anyone, she is sharing with her bank.
@JSM. 3 ай бұрын
@@sdfv4zx message says do not share with anyone. That includes the bank. The bank doesn't need that code they'll verify you in another way
@ihaveadreamformykids4400 3 ай бұрын
@@sdfv4zxif the bank calls you, that’s because they already verified you and they do not need any code to reverify. And banks do not ask for a code for verification even if you’re the one who made the call.
@queentinadoire6931 3 ай бұрын
I don't talk to strangers on the phone. There are too many scammers out here.
@lnbt1 2 ай бұрын
Especially when the other side has Indian or Jamaican accents.
@rogerrosen2323 2 ай бұрын
otanis interpeter stole over 10 million using wire transfers faking his name to gamble but he makes 30 or more million a year
@yrien982 3 ай бұрын
i think some people are not yet ready for digital bank.... its better to go back to old school where its only passbook and to withdraw you need to go to the bank itself....or bank need to explain important things to their client when giving the client digital transactions...or the bank needs to give their customer the access to limit their everyday withdrawal or online payment... ..so in the situation like these.. the scammer could have not empty their full savings...in time... or still have a time to stop the card transaction...
@psnisy1234 3 ай бұрын
Don't keep all your money in one bank account. Have multiple points of failure. That's my motto. I wouldn't be surprised if the banks or bank employees are working with scammers to defraud customers.
@stevenroshni1228 3 ай бұрын
Don't keep your savings in the same bank account as your everyday spending and be highly careful about your savings. In fact use a small bank, destroy any debit card they do send you. My bank has a safety image on the website. Once I put my user name, before I put my password, it shows me that image so that I know it's scammers
@simev500 3 ай бұрын
Multiple points of failure sounds too ominous, but I get the idea. You must mean to say, reducing a total loss by portioning your entire saving over multiple deposit venues.
@moozillamoo2109 3 ай бұрын
Yes on bank insider job. I believe that's how scammers get one of my account and contact info.
@SteveSabbai 3 ай бұрын
It definitely is bank employees/managers that are working with scammers. I watched a video where a manager from a big cell phone company was caught helping scammers rip off their customers. The scammers would pay the manager for the codes that is used to validate the cell phone users identity in Sim card switch scams. I wished I would have saved that video so I could show you.
@BillAnt 3 ай бұрын
@@moozillamoo2109 - It's not insiders, there are too many security checks in place at banks. It's common cyber criminals using leaked data on the dark web. Simple as that.
@junehanzawa5165 3 ай бұрын
Always, ALWAYS hang up and call the bank directly from a number that you yourself looked up at the bank's website. Never accept any number that anyone gives you over the phone as the number to call. YOU look it up. NEVER, EVER, give out a code that YOU did not initiate by YOU logging into an institution. That only means that someone got your password and is trying to bypass your 2 factor authentication and need you to give them the code. YOU also have a responsibility to protect yourself.
@truelife974 3 ай бұрын
Or simply check your online banking to check for irregularities. If you see nothing then ignore it.
@sipvypkbj103 3 ай бұрын
So true
@sarahschreffler5407 2 ай бұрын
Better yet -- a phone number on your credit card. Scammers have started putting websites out there with false numbers for banks, etc.
@Tquin55 3 ай бұрын
Every story I’ve heard on this scam banked at Chase. Makes you wonder if Chase Bank has a security breach.
@shaggydawg5419 3 ай бұрын
nope. I've heard other financial institutions too (Citibank, Bank of America, Wells Fargo etc). The only thing that is the same is clueless users replying and giving away the second factor code to scammers.
@HeyItsAvi90 3 ай бұрын
Chase didnt tell them to give out their security code. Thats on them.
@Tquin55 3 ай бұрын
@@HeyItsAvi90 Did you even watch it? That’s not what happened.
@HeyItsAvi90 3 ай бұрын
@@Tquin55 it literally is. Lmao. They received a call, they got a text, they said the code from the text to the scammers.
@junehanzawa5165 3 ай бұрын
@Tquin55 How is that not what happened? The lady was asked to confirm a code to ensure it was her, and she gave it to them. Those were the scammers pretending to be the bank. What did you expect, the scammers to say we're the scammers, gives us the code? NEVER, EVER give out a code unless YOU initiated the whole thing from the start. If you get text mesages or call, hang up and look up the bank's number on their website and you call them. NEVER call a number someone gives you or that appears on caller ID. Those can all be faked.
@irrelevant2235 3 ай бұрын
It amazes me, especially in this day and age that people still fall for this scam.
@Thingsyourollup 3 ай бұрын
I've heard so many people make this exact same statement.... right before they got scammed.
@suzanneo1124 3 ай бұрын
Until it happens to you, you can keep making this uninformed statement.
@stevenrunyon170 3 ай бұрын
@@suzanneo1124 Its not a uniformed statement. You never just click on a link then give out info. Chase always says they will never call you and ask for a code. If you didn't do what the text is asking you call the bank yourself and ask don't click on anything they have been saying this for years.
@vanksism 3 ай бұрын
@@suzanneo1124exactly - I’ve never been scammed but I got these calls and they seemed awfully authentic. Fortunately for me I WORK as a tech person and knew enough to question the calls. It’s my IT background that served me well. That other person is stating a very short-sighted opinion.
@BillAnt 3 ай бұрын
Unfortunate they prey mostly on the elderly who are technologically challenged or weak minded people. It's sad overall.
@in4cer457 3 ай бұрын
Right @ 4:14 the real joke starts, when she said "now congress is looking into " 😅😅😅😅
@Thingsyourollup 3 ай бұрын
Their campaign fundraisers are probably the ones on the other side doing the wire fraud scams.
@yeah_right88 3 ай бұрын
With all these scams - why do I never hear that there is an investigation into the receving accounts?! That seems like a pretty easy thing to do, and the receiving bank can hand over the information of the account owner.......
@lnbt1 2 ай бұрын
I have that question too! When i tried to wire transfer my money to my bank in Thailand and misspelling a letter or two in the name, it got rejected. I called the bank and asked, they said the rec'd bank rejected it because there is a misspelling (not sure it is in the account hold name or the address of the receiver). So, there is a method of verification somehow to validate. So, why can't they also validate / investigate the rec'd account too?
@johnbrenner2423 3 ай бұрын
Don’t bank with CHASE. When they start loosing customers, and money, they might be hen do something about it.
@queentinadoire6931 3 ай бұрын
At this point, I don't know how to feel sorry for these people. We have to be one hundred steps ahead of these scammers.🤷🏾♀️ Don't give your information to anyone on the phone, not even your Momma.
@abandonedcranium6592 2 ай бұрын
I agree with you. But, A LOT of these occurrences are caused by the financial institutions not following required procedures. In some situations they are required to notify the originating account holder and get verification to do a funds-transfer. But they don't do that.
@raymondturpin3265 3 ай бұрын
You would think her phone would hold all the proof.
@stevenroshni1228 3 ай бұрын
It does, but they don't care. A different news story showed a T Mobile itemized phone bill with the phone number of the bank showing as the incoming call, but really it was "spoofed". They interviewed the person who invented one of the apps invented to spoof calls and the guy defended himself saying the app was meant to be used for prank calling
@DemPilafian 3 ай бұрын
I feel bad for these victims, but each victim did give away a personal security code to a total stranger. Don't do that! Of course if the criminals can be found, the criminals need to be punished harshly. The people acting like the bank did this deliberately don't understand how the scam works.
@jerradwilson 3 ай бұрын
It's like giving your apartment keys to a crook and then blaming the landlord when the inevitable happens. Don't ever provide codes. Caller ID can be spoofed.
@religionisapoison2413 3 ай бұрын
SOLUTION: add ability to disable wires on account. Banks don't allow this.
@Cap_management 3 ай бұрын
Solution. Dont be dumb and dont give your pin or other codes to someone else. If you disable wire transfers than scammers will allow them again if you give them code to do it.
@andrewy3711 3 ай бұрын
Not if you have to turn them on and off in person at the branch. Why are you acting like a bank apologist? This was not their fault but there is room for improvement. @@Cap_management
@cpreality672 3 ай бұрын
No matter what laws/guidelines they make scammers will still find a work around and a way to scam people.
@dhaseltenam8469 3 ай бұрын
Can’t the banks be required to have the customers visit the bank in person with 2 ID verification to approve any money transfer above $200 or some limit.
@VrkPeru-nw2uv 3 ай бұрын
This is a common scam except that a lot of people fall for it due to ignorance. The banks should turn off wire transfers option by default and make people go through scam scenario online training and acknowledge they are responsible for any authorized or unauthorized transactions.
@newmexicoballer3867 2 ай бұрын
Man. You can warn people over and over again and people will still fall for this scam. People are not that smart these days.
@MegTelevised 3 ай бұрын
There should be a 48 hour hold on all wire transfers. Banks know the opposite end of the transaction
@Cap_management 3 ай бұрын
No. I prefer instant wire transfers which my country introduced 3 years ago. Just dont be dumb and dont send codes from message saying that you want to send money away.
@enough1494 3 ай бұрын
I am an average retired citizens. I have been hacked multiple times in the past 3-4 yrs. Twice thru Chase, 3 times thru ATT, SS, and Madicare! If I were independent from them I would never be hacked nor have to worry about losing money and identity!
@havingteawiththedevil 3 ай бұрын
Do people immediately not check their accounts to make sure no transactions have ever been made?
@Cap_management 3 ай бұрын
I get notification on my phone seconds after every transaction or card payment. But I live in Europe so I dont know how far behind in security US banks are. Also SMS codes were abandoned and you confirm every transaction in your bank app where it clearly says what you are confirming.
@sinebar 3 ай бұрын
I have my phone setup so all calls are silenced and go to voicemail. Most scammers won’t bother with voicemails.
@jujubees711 3 ай бұрын
Gone are the days when banks would protect their customers. Banks from Chase, Citi Bank, and Capital One no longer protect their customers. It's cheaper for them to lose you than all the money they are losing from scammers.
@stefonfrench5915 3 ай бұрын
This is exactly why I stopped banking with Chase.
@franksnowboarder 3 ай бұрын
I still don't see why it's the customer's fault. The customer willingly gave the information to a scammer. That would not be the bank's fault
@bully.of.broad.st.3626 3 ай бұрын
If you're smart...you never use a smartphone for any banking whatsoever, this includes apps, web browsers, and texts. In fact, the only thing I would consider safe is calling (yes calling, how quaint) to check your balance.
@queenmi274 3 ай бұрын
Never give a code over the phone concerning your account. & if a bank calls you...don't answer. Call the bank back directly or better yet, stop in. I learned the hard way. Personally, i feel its an inside job, they know these ppl will be denied reimbursement for wire transfers.
@PhiLLyPhiLLz 3 ай бұрын
Your bank will NEVER call you asking for any information.
@JB-db1gp 3 ай бұрын
Quite annoying that banks haven’t turned off wire transfers from a phone. Make people go into the bank and verify their identity before allowing a wire transfer. Also why is spoofing even able to still be used. They need to fix that asap. We have a lot of problems that are going unfixed. Do better!
@MuzicTunes-lk6np 3 ай бұрын
Luckily, I've watched videos like this before it happened to me. I know not to respond. If I have a problem, I'm going to the bank in person and showing them the text/email to verify everything.
@pamelaharvey7977 3 ай бұрын
Get rid of your Chase accounts
@thattoofunny 3 ай бұрын
Ever transactions should have a hold and reverseable for further investagation. This makes no sense. If this was the banks money they would find a way to get it back.....
@johnbergman2746 3 ай бұрын
Ok I'm going to be the Adult in the room and say .... Trust but Verify ...Chase Bank is getting a fee for the transaction so why not put the transaction thru ..... money talks its a Bank 😮
@newmexicoballer3867 2 ай бұрын
People blaming the bank for for their own foolishness.
@posthocprior 3 ай бұрын
The scammers would have needed: 1) the password of the bank account 2) access to the online account 3) the routing number and, most likely, some information from a drivers license. How did the scammers get this? Also, what’s mentioned in the report is just the final step. That is, Chase sent a verification code to the bank account owner to finalize the transaction. In other words, the scammers already had access to every account detail, they just didn’t have access to the bank account owners phone. This wasn’t mentioned in the report.
@shaggydawg5419 3 ай бұрын
Many of them are already victim of ID theft before the attack/scam occurred. Scammers may already have victim's (partial) info, not necessarily their password. They just need the 2nd factor to complete the transfer. All 2nd factor text/SMS includes a message that says something like "DO NOT SHARE THIS CODE WITH ANYONE!!!" I guess that won't help clueless and/or tech challenged users. There is no technology solution to protect human. They are the weakest point in security and that's where scammers hit.
@foxtrotwolf6081 3 ай бұрын
You do a "forgot password" on a bank account. The bank will say okay will send you a code if it's you then we'll let you change your password. So the code shows up on customer's phone and you ask for it (since you've got them on the phone). You enter the code and set your new password. Then start making wire transfers while you still have customer on the phone and confirm each transfer asking the customer to repeat the code.
@posthocprior 3 ай бұрын
@@foxtrotwolf6081 Interesting. Thanks.
@shaggydawg5419 3 ай бұрын
@@foxtrotwolf6081 On Chase "forgot username/password" link... you'll need either SSN or date of birth AND account/card/application number. Another option is to provide an email address (already in their system). They'll send a code to customer's mailbox. As I said earlier, scammers will need those info to succeed or they'll just call the number and ask the customer to check the email and give them the code to verify it is legit so they can stop the unauthorized wire transfer. The bottom line is you can't fix the problem with technology.
@Thingsyourollup 3 ай бұрын
I guess you dont notice the reports of some company getting hacked like every other week. These corporations give zero f**ks about your data and I can guarantee you that some corporation has allowed YOUR data to be stolen at some point as well. Im already forced into a lifetime of extreme credit monitoring thanks to the likes of Equifax, WalMart, United Healthcare, and Capital One and their refusal to part with some of those precious profits to invest in security. Where did they get that info? This is where.
@ihaveadreamformykids4400 3 ай бұрын
Never answer a text or a call unless it’s a family. If the call is important, they will leave a message. If for any reason they left a message saying such and such, get the phone number from the bank’s website! Do not call back the number the caller used.
@zjones9876 3 ай бұрын
they all read back a code which says "do not give this code to anybody"
@newmexicoballer3867 2 ай бұрын
😅
@Dinngg0 3 ай бұрын
If a "bank" calls you, it's not a bank. If they hung up and called the bank they would still have their money.
@perryallan3524 3 ай бұрын
I've actually received calls from my bank/credit union a few times. They explain the issue - and then tell me to look up the bank phone number from a statement or phone book (and not to trust what is displayed on my phone) and call them back to continue the discussion (and might give you an extension number).
@Dinngg0 3 ай бұрын
@perryallan3524 You must not have a phone then. Why would they call when they could text "Call us at the number on your statement?"
@perryallan3524 3 ай бұрын
@@Dinngg0 I have both a landline and a cell phone. They have my landline. I have no financial, medical, or other personal apps on my cellphone phone. I also don't get email on my cellphone. Cellphones are convenient. Convenience and security do not mix. People have having their cellphones stolen from them (right out of their hands) while they are unlocked... and the thieves can empty financial accounts in minutes once they have your unlocked phone.
@gregwasik 3 ай бұрын
I feel really bad for these people but all of them were tricked into giving their banking info and they bear responsibility for that.
@karlad4082 3 ай бұрын
Moral of the story, never ever trust calls or text messages coming from anyone, unless you call the institution yourself to verify it’s them actually calling or texting you.
@lnbt1 2 ай бұрын
Be warn to also double check / triple check when calling some # on the letter that claim to be from a legit business (like IRS or bank). I rec'd a letter claiming to be from IRS, telling me to call to verify the address of tax filing (closing to April dateline). As it turned out, it was a scam letter. They even make the heading looks like from an IRS. I called and a rude Indian guy answered the phone. They asked me for my ssn#, my dob, my address, claiming for verification. I only give them the address and was concerned why they are asking for so much info., so i just hang up. When I call the IRS number after googling and asking my tax consultant. IRS said they never send me any letter and that # is not on their list. This world is getter harder to live now a day.
@MikeC-dj4iu 2 ай бұрын
The question is how do scammers get a hold of the victims information in the first place?
@wolfman7393 2 ай бұрын
Recently received a call from what caller id said was my bank. 1st call their 800 number. Didn’t answer, next day the caller id said bank name and their number(checked online first if that was their number) it was one of their numbers. I still felt it was a scam and I told the guy he was a scammer and don’t call here again. I called the bank and the lady said it was a scammer. The name that came up on the ID they do not use any more. It was a merge and they dropped the original bank name they used to use. Always call your bank directly!
@JoeBIgLotto 3 ай бұрын
Sometimes the Crooks are bank employees on drugs 😂 all it takes is one bad apple 🍎
@Mockduck2020 3 ай бұрын
I don’t know if they are even on drugs. Like the guy said, you put your money in the bank to keep it safe and they didn’t.
@latinourbano Ай бұрын
If a scammer can get that much money from you....kuddos to them!
@jeancettie2394 3 ай бұрын
The Nigerian hushpapi already showed the whole world how to intercept huge some of money . People are too careless.be vigilant
@juliarjios2408 3 ай бұрын
When they don't want to do anything, most likely is an employee doing the scam and they don't want to paid that money back. If they actually investigate they gonna find out who took that money.
@magnoliaspeaks9528 3 ай бұрын
Couldn't Chase investigate the scammer accounts that received the wire transfers? Scamners continue to do this because there are no consequences.
@cosmeticsandpurseswithevelyn 3 ай бұрын
The Bank should know better and give the MONEY back but they dont want to!
@pamelamls 3 ай бұрын
It's not the banks fault. It's the fault of the client who let themselves be scammed by giving their passcode to a stranger by text message.
@killer2600 3 ай бұрын
I commend the banking institutions for doing verification before authorizing such transfers but this type of security is extremely lacking. MUCH better security measures should be in place than a simple SMS verification code or SMS text asking did you request this transfer. The technology exists to do it better so they should be doing it better.
@Thingsyourollup 3 ай бұрын
But but but... investing in security costs money and precious precious profits.
@DemPilafian 3 ай бұрын
A deep brain implant with quantum entanglement verification is the only secure way to live. Shave your head now to prepare for the future.
@JamesRichardWiley 2 ай бұрын
Now she knows enough to CALL or VISIT the bank and stop THE WIRE TRANSFERS.
@tonyharris5021 3 ай бұрын
Try electing real people with some brains, and pass laws stopping this mess. Also, how about banks allowing people to opt out of wire transfers being available. Maybe some small banks to but most will not allow wire transfers to be turned off. They force you to have it on your account. Total no caring overpaid rich crooks that everyone appears to be happy to keep them.
@cpreality672 3 ай бұрын
NEVER EVER give out codes !!! It says that right in the texts !!!
@andrewy3711 3 ай бұрын
Why would you trust somebody that calls you? Hang up the phone look up the phone number on the website and call back in. Never trust, verify.
@tamjeanell 3 ай бұрын
Have alerts on your account...then you would know these 'transactions' were never on your account to begin with to even start a 'fraudulent' conversation with a stranger..
@truelife974 3 ай бұрын
Signing in to online banking works too.
@feilox 3 ай бұрын
phone sim hack, using a program to modify caller ID to look like Chase, the thieves were genius!
@SanchoSanto 3 ай бұрын
How much stronger can it get?! You can't make people smarter than the scammers. These types of scams have been going on forever. Every one over 10 years old should know about them. I agree with the bank on these cases. At some point, people have to take responsibility for their actions. I feel bad for them, but sometimes we only learn lessons the hardway.
@elissaann-ij3tb 3 ай бұрын
You don't even have to answer a text using yes or no. Once the scammers send to phone unanswered it already money laundering the stolen funds out
@LotusKay36 3 ай бұрын
1:47 So she lost 38 grand and when asked how much she lost she had to think about it/wasn’t sure?? This lady clearly needs to get on top of things smh.
@rekhadedhia9802 3 ай бұрын
Banks are hiring people who are associated eith gangs.
@AI_MIT_71 2 күн бұрын
Scammers know that not all Americans are smart.
@tomrobla8981 3 ай бұрын
These people handed over their bank verification codes to the scammers. Like wanting reimbursement for a stolen vehicle but you gave the crooks the keys to your car.
@circa1890 3 ай бұрын
Chase, you're looking really bad right now.. 😢
@hydrangeas_lover 3 ай бұрын
Super bad
@Thingsyourollup 3 ай бұрын
So bad they're making Wells Fargo look good.
@DemPilafian 3 ай бұрын
Chase sent a code to their customer and the customer (not Chase) willingly gave that code over to the fraudsters.
@gasmith7486 3 ай бұрын
@@ThingsyourollupMy friend had Wells Fargo and he got scammed.
@foxtrotwolf6081 3 ай бұрын
Regulators, regulate. Make FDIC banks require "opt-in" at extra cost for wire transfers. Opt-in comes with a disclaimer for customers to agree that they're smarter than the scammers.
@albion03 Ай бұрын
Threat actor methods evolve daily. People need regular recurring cyber security awareness training.
@hdcomputerkeith 3 ай бұрын
I seen this live on Jim Browning youtube channel happen! and The police in their country does not do any thing to them! a Slap on the wrist
@MBoldman50 3 ай бұрын
These fools are blaming their banks. They participated in the scam themselves
@inspectorbaldbeard1211 3 ай бұрын
Nope- done completely without our knowledge or approval.
@trinidad2450 3 ай бұрын
Please don’t call fraud victims fools, very very unkind of you. I hope and pray this never happens to you, then you’ll also want sympathy. These criminals are very savvy and you never, ever think it will happen to you.
@rafaeldelrio9987 3 ай бұрын
You just gave a stranger on a spoof phone call your codes and passwords over the phone?
@stevenroshni1228 3 ай бұрын
People don't know about spoofing. Even on the itemized bill from the phone company it shows as if the real bank called her
@inspectorbaldbeard1211 3 ай бұрын
No authorization given to anyone
@eyes7054 3 ай бұрын
So if it is easy to steal your money, why put it in the bank. What is the point of a bank? Their security is starting to become obsolete.
@AK-rx6hv 3 ай бұрын
When you wilfully approve a scammers tactics, how is that the bank's fault?
@leeedens9497 3 ай бұрын
A bank will never contact you, the better question is, why are wire transfers exempt from the same federal law that protects consumer transactions (like debit cards), so, what banks should do is allow the users to turn off wire transfers and required ID (meaning your face matches your ID on file), banks clearly need to do more than what they are doing
@bjamison 3 ай бұрын
This is why it seems to be very questionable as to who the thieves really are. If the bank were in a position to possibly lose money, then they'd have all of the fail safe steps in place to make sure the account holder could prove themselves. But with the wire transfer loophole, then oh well you're up sht creek
@perryallan3524 3 ай бұрын
I have been actually called by my bank or credit union several times. In all cases they tell me what the issue or question is - and then direct me that they will be ending the call and I am to call them back (and not to trust the phone number displayed on my phone). That I am to look up their phone number from a Statement (i still get paper statements) or the phone book - and call them back. They may provide an extension to use once I call my local bank or credit union. These have always been legitimate calls So they can and do call - but they have never done anything that could result in a transaction and always asked me to call back using a phone number that is on the statement or in the phone book (etc.) to continue the conversation.
@mikhailmamontov2155 3 ай бұрын
Punishments for scammers and thieves are not severe enough! In some countries they do not have stealing, because historically people lost parts of their bodies for that. In the US I see a lot of arrests for almost nothing, but serious crimes often go unpunished because wealthy people have better lawyers.
@stevenroshni1228 3 ай бұрын
These scammers aren't in the US.
@Moo2oob Ай бұрын
If all the scammers need is the verification code, that means they already have your log in credentials (User Name/Account Number + password). That's not the bank's fault. It would have been nice if CBS would have asked this obvious question: How did the scammer get your bank log in credentials? Do you have anti virus software? Giant hole in this story.
@roachtoasties 2 ай бұрын
I was nearly scammed myself. Now I don't believe any text, email, phone call, and the like. Everything is a scam.
@stevenroshni1228 3 ай бұрын
Wait, who sent her the codes?
@user-rd3cl7lg2f 2 ай бұрын
Having a safe at home for money & valuables.
@tanyadrake5674 Ай бұрын
This is been all over the news why don’t people wake up?😮
@davinxi5926 3 ай бұрын
What’s the FCC doing
@Thingsyourollup 3 ай бұрын
Monitoring things relating to communications and other things you would expect the Federal Communicaitons Commission to be doing. They definitely have nothing to do with bank fraud.
@DemPilafian 3 ай бұрын
@@Thingsyourollup The commenter is probably only referring to the ability to spoof caller ID which is indeed under the purview of the FCC.
@mikesouthern7666 Ай бұрын
Get your $$$$ out of Chase & Wells Fargo. It’s just that simple.
@carloscastano7024 3 ай бұрын
since i konw all these scams i never give my information to nobody and on top of that if you get a so called from irs is fake irs by law can never call you
Queen City News
Рет қаралды 1,2 МЛН
ABC7 News Bay Area
Рет қаралды 4,5 МЛН
CBS Philadelphia
Рет қаралды 100 М.