This isn't something to celebrate, that was a fob off. The police need to step in and investigate.

I'm glad this is finally public, I got terminated after bring up what was happening with management. It's a really bad company.

Seems like a gross breach of GDPR, if they've got people's details on them.

Surely this can't be legal?!?! I respect Joe and his teamfor their investigative efforts, but this needs more than a slap on the wrists and a pinky promise from a corporate liar to never do it again! This cannot be allowed to happen again.

“Lose money on parcels sent to auction” my arse. They’ve already been paid to move your package and they then sell it on at auction. Guaranteed it’s part of their business plan until they get caught and then they’ll just weasel out of it. These big companies are despicable and I’m tired of the public being used as a cash cow to line their pockets.

Hermes needs to be thoroughly investigated for corruption.

This is grotesque. Hermes should be prosecuted by the Government.

One time Hermes threw one of my parcels through our upstairs bathroom window. There were four other people home and none of them heard knocking. The item inside the package was glass. It was marked as fragile. They. Threw. It. Through. A. Window. 🙃

I've been sat in my house whilst an "attempted delivery" notice was posted through. No one knocked. I heard the letterbox go, saw the note and opened the door and shouted hey! Lucky I got my parcel. Hermes is dodgy AF

Trojan Delivery, nice choice of name

As funny as Hugo makes this sound, it's no laughing matter. A serious and ongoing data breach, and criminally stealing and selling on other peoples items. I appreciate unmarked items maybe impossible to deliver or return, but marked items? Genuinely shocking.

once a man across my town watched my parcel get launched over his fence with a 'sorry we missed you' note. he then delivered it to my address because he was actually a decent human being.

Wait who is this Joe Lycett? All I see is Hugo Boss. No not that Hugo Boss, the other one. The comedien.

Now they’ve changed their name to EVRI. The lady who delivers for them in our area says it’s exactly the same firm, but they changed the name as Hermes had such a dreadful reputation.

This show is really showing you can't trust companies beginning with H as a precaution I'm not drinking Heineken until the end of this series.

How is Hermes not get sued with this much evidence, or could there be some sort 'coordination' with the Service Users to scam the insurance companies knowing that the goods will be replaced anyway? I am totally baffled by their audacity!

I've lost over £150 in Hermes parcels through lost deliveries. I even began to suspect my neighbours. I only realised when I checked through my deliveries that every time it went missing Hermes were meant to deliver. Crooks. Good work Joe. Thanks for bringing this to light.

So let me get this right... Hermes apologised and the Auction House is retraining it’s staff to remove address labels?! GREAT SUCCESS!!!!! For Hermes.

I had to ship 2 massive parcels of personal belongings from uni to home as I couldn't get a lift back. I made sure each box was just below the maximum weight and size limits for Hermes, and when they came to collect them from the uni reception, they claimed they were too big. Turns out the area franchise of Hermes had claimed to have leased a fleet of vans, but instead were just using their own cars and pocketing the money, in the hopes a parcel my size wouldn't crop up

"something to celebrate there"? No there isn't, nothing was solved beyond maybe 10 people getting their packages and a couple businesses getting refunds. This problem goes so much further. The company should be criminally investigated, personal information sold on the side of packages falsely claimed to be lost or undeliverable, they are stealing packages and selling them on to people that may or may not know they are handling stolen goods, each branch of possibility creating its own further issues. It's great that it's being brought to light but tell me it doesn't just end here. If anything the bad actors in the company now know to check that they remove those details that make this an easy case to prosecute, even if for nothing more than criminal negligence. It would open the door to investigation and further action.

The auction house is 'Biddle & Webb' in Birmingham. I believe they now filter telephone calls after being outed as part of this outrageous debacle .

I doubt they they change. Will anyone re investigate in a couple months to see if it’s still the same at the auction house? If there are still packages under 28 days missing? If there is still addresses and order information etc? Because I’m betting their will be and they may need to be called out repeatedly before they actually change.

Found the auction house on street view and low and behold, Hermes lorry outside!

shouldve taken this whole thing to court

This needs a follow up to see if they’re still doing it. Then it needs a fraud office investigation, if one already hasn’t been started. Now I know where my £500 coffee machine went, address on outside and full return details inside, vanished.....sold more like!

Selling stuff with people's information is that not breaching GDPR ?

The best one was when they 'delivered' a 6ft rug through the letter box apparently! At 11pm

Just FYI if you didnt know about Hermes the Greek mythological figure: "He is also the patron and protector of travelers, herdsmen, *thieves* , orators and wit, literature and poets, athletics and sports, invention and trade. In some myths *Hermes is also depicted as a trickster where he would outwit the gods* ... ... *for his own personal amusement and satisfaction* " So really, maybe you guys have your standards set too high?

Why are the parcels not being returned to the sender? All senders have to provide a return address on their account, and the return address is printed on the front label.

Hermes are awful. They leave the parcels in plain view and drivers regularly steal parcels without any repercussions. Yodel are also awful

I personally know my Hermes delivery person. She says herself that the company is bad.

I used to work for Hermes as a self employed worker using my own car. Id like to believe i did my job to the best off my ability i never left a parcel in a bad place or threw them and i built up a nice relationship with customers. HOWEVER!!!! The staff and support from Hermes was appaling like absolutely dreadful and the people who dropped off the parcels in the morning to me just threw them at me and went away.

Last Sunday I was due to have a delivery from Hermes. The tracking link said it was out for delivery but then when it was due to arrive I got a message to stay there was "a problem with the address." And to contact them with any instructions that might help. No idea why given I live in a normal house on a normal street but okay? I tried to contact them, no way of actually speaking to someone. I sent them an email to try to sort it out and just got a standard reply of "contact the retailer" completely ignoring that they'd said to contact them. They next day I got a message saying it was out for delivery at 10:20... And then another saying it was out for delivery at 18:41 the same day. Alas, it did not arrive. Two days later I had another delivery from Hermes from another company. I asked the driver if he had any idea what was happening. He had it in his van, my name and address on it, perfectly good condition, but had for some reason been flagged as undeliverable. Thankfully the driver was lovely and very apologetic but honestly, I still don't understand how there was an issue with my address!

Hermes is so ridiculously bad. Every time I get an email saying them "we have your package" it sounds like a threat. I know that it's unlikely I'll ever see that package.

I'm a lone parent of a special needs child and depend on home delivery as I live in a rural area .in January the local hermes driver claimed to have left a parcel outside of my home but I never received it . I tried to contact hermes but it is absolutely impossible!! so when I next saw the hermes driver I brought this up . He then told me that next time there is a delivery for me he will not deliver it and say that it is undeliverable! But there isn't anything I can do because hermes literally is un contactable . Maybe Channel 4 should do a proper investigation into hermes! I would consent to being interviewed if it helps stop hermes and their couldn't care less attitude making peoples lives harder than they already are

so thats where my £350 monitor i returned to amazon went then...

So an auction sells a stolen item, the police discover this, report the problem. And they're done? This seems like an obvious set of arrests, or at least a business going down. Wtf?

Knew a guy who worked for hermes, he used to take home oled TVs, hot tubs, the lot. Absolutely shocking

Thank you Joe. Now i know what happened to my deliveries. They should be sent to court for theft and fraud offences.

WTF? Hermes lost a fair few hundred £££ of my goods so I was forced into paying for insurance to make sure Hermes would cover me if they lost my parcels that all had tracking. Now I find out that they've actually been selling off my property in auction and causing me hours and hours of lost time dealing with Hermes customer services? Absolutely disgraceful! The greed of some people is off the chart! Interestingly, since paying for insurance, none of my packages have gone missing - coincidence? Regardless, I won't be using these thieves again.

well this seems to me like it is verry illegal .Not only are they scamming people out of their prepayd goods , but they are basically selling peoples personal information , like names , adresses , i am sure in some cases fetishes as well .Tell you what , when i order a sex toy id rather people dont get to open my package containing quite personal items with my name and adress atached . There should be a law sue regarding this .

Hermes stole a tv, graphics card and parts for my car all within a year. nearly £3500 worth of gear. Had to fight it out with amazon and other companies to get my money back and i still never even got an apology.

The Hermes driver we have is, thankfully, an amazing man, he goes out of his way to make sure we get our packages, he's come back at the end of the day before because he had a delivery a few streets away. I dread the day he gets a different job.

I work for a major retailer and it's amazing how many Hermes packages go missing around Christmas. Especially I phones...

Currently think I’ve been subject to this ridiculous illegal scam of Hermes. Said they tried to do a Saturday delivery two minutes after updating my parcel as with courier and out for delivery, then they told me that as unfortunately as I’m on holiday they couldn’t deliver the parcel, couple of minutes later with courier. Nothing to be seen since.

The amount of parcels I’ve lost from Hermes is insane oMG

Hermes should be closed down. Period

Why did “A lava lamp. My lava lamp?” break my heart 💔💔💔

I buy things with hermes all the time, i'm fuming. Ive even got an order on the way now that is about a week late :(

10:51 how the hell do they loose money doing this? They are literally selling things they got for free. Not only are they free to them but they were literally paid to take the item too! Yeah I'm sure they loose a lot.. 😅

I worked at hermes in Coventry UK for a day and left. The warehouse was atrocious, plugs were in disrepair, parcels were thrown everywhere as a joke and the section I was in (light and large) the companies polices and standard's and what I was forced to do are the complete opposite.

Do they bother to check if their employees have criminal records for theft, fraud or anything like that? Crimes like theft a person doesn't have to declare after two years (unless the law has changed), it should be a permanent record for life.

Avoid Hermes at all costs, warn friends and family to avoid them and always email ahead of online orders and confirm Hermes aren’t involved.

I'd like to see a follow up of this, Hermes have been doing this for years and I've lost hundreds of pounds worth of items sold on eBay using Hermes. Funnily enough, if you use a third party service like Parcel2Go the parcel never seems to get lost, because P2G have to cover the compensation for it. However if you use Hermes directly then it's a 50/50 chance it'll actually get delivered.

I was really hoping when joe said that the company would only listen to the person. A very small part of me wanted him to legally change his name to Hermes. Then again that would get very old.

I’m just glad my Hermes deliverer is lovely and we have never lost or not revived a package

I purchased something and arranged for it to be click and collect from my local Sainsbury’s store. The Hermes driver stated on the track and trace system that they had tried to make the delivery at 1 pm but “there was no-one home” obviously forgetting that the delivery address was in fact a major supermarket. Trying to get hold of anyone at Hermes to enquire about when my parcel would eventually be delivered and to make a complaint was nigh on impossible.

I always cancel an order the moment I find out it is going to be carried by Hermes or Yodel because I know it never arrives. I would just waste time. People may complain about Royal Mail, but I never had an issue with them.

Hermes "lost" 5 tumble dryers, they were left in "undisclosed locations" "undeliverable" or just marked as item lost, took my mate a couple of months to get it sorted out :( then she went to get her mum a new microwave, and guess what?? Hermes lost that too! I had 1 myself, saw a guy walk passed my kitchen window and go around the back of my bungalow so i went to see who it was to find they had "delivered" my parcel through an open window, i asked him why he didn't ring the doorbell or knock the door, he replied he had done, i called BS as the kitchen is 3ft from my door and the doorbell was working and i showed the hermes driver that, he was far from happy at being called BS'ing liar!

The eyes blink in the background. You'll never unsee it I'm sorry.

Love to see it exposed. Hope they were also reported to the authorities and that it will be consequences

I have had two parcels go missing from orders I placed online. Both instances the courier was Hermes. I am glad Joe Lycett AKA Hugo Boss brought this issue to light.

Having worked at a call centre this doesn't surprise me. Any time somebody called about an undelivered item, it was always Hermes as the courier.

One of my Hermes parcels were "being returned to seller" and then it turned up at my house after I'd recieved the refund for the items

What Hermes has said is that they will remove all personally identifiable information before sending stuff to the auction house... so... which auction houses do they use?

Hermes sucks just as much in Germany. Last time they 'tried' delivering to me inside a 200,000 pop city, they said I wasn't home, and brought the package to a shop in a village outside that city. Had to take a bus for the one hour ride. Wtf?

Just found my missing massage chair on eBay. I insured the item and attached an additional address label so I could be contacted if lost in transit. Not surprisingly I received no call and item was lost. Don't use Hermes.

I used to work for Hermes, this issue is the tip of the iceberg of the shady practices at the company As for the lava lamp liquids aren't allowable items to be shipped through hermes & they take any items that are liquid, weather a lava lamp, bottles of pop or paint out of the delivery process & don't return them to the sender

hermes was the god of tricksters, so he would have loved this episode.

"Every time the item goes to auction house due to failure to deliver, Hermes claims they lose money"... I'm sure they don't I'm sure they have an inside angle there too. Also how could they possibly lose money? Do they not auction off the item to recoup proceeds in order to pay the customer a return on their lost item? And this lost item they only get a 25% return on. So who keeps the other 70ish% after auction fees? Please don't tell me its not Hermes, that's the entire scam right? They can funnel the money over to shell corporations or individuals overseas and also do so "tax free"!!! Of course scammers aren't going to tell the truth about their scam. Most likely in the back pocket of this show too. Just look how they all but forced them to deliver a groveling apology on their behalf. What most excellent PR after being called out! The British public appears very gullible I'm afraid...

I used to deliver for Amazon where a lot of Hermes previous staff worked and they said that Hermes didn’t care how many parcels went missing which meant drivers would dump them anywhere in the customers property for example leaving it at the front door in the dodgiest of areas

Hermes lost one of my parcels. After several calls and chit chats on the interwebs and maybe a teeny tiny threat, it was delivered after 3 weeks! By a very angry lady.

Not only are they ripping off deliveries 😡, They are also ripping off the Auction buyers 😂. Who get's toilet roll or wrapping paper delivered?? Nice light, cheap, bulky items. What a COMPLETE SCAM from start to finish! Good Work

Shortly after I got out of the hospital I ordered something online that was quote unquote "delivered" by hermes...was told that I wasn't in when they knocked. I was literally bedbound at the time so there was zero chance I'd been out anywhere but okay 👌 (also my bed was in the living room downstairs so I was right next to the front door..definitely would have heard it) 😶

mum use to work for hermes and they treat their employees like shit. they get paid per parcel (it’s like 50p-20p). that didn’t include petrol as she was using her own vehicle, refused to get extra delivery staff during christmas. in the end it was a variety of my sister helping her. she finally quit after 18 months of working for them (she also never got any sick pay or holiday pay).

We had a large package get delivered and I was in the shower and didn’t hear them so they left it which is fine, but they left it up against the door right under the handle so I couldn’t open the door handle and the package was so heavy I couldn’t force push the door open. 🙃

Hermes and Yodel, both incompetent, both negligent and both need to be investigated. Countless times I have not received goods from these two 'delivery' companies saying I was not in when I had been!

I don't understand how Hermes have customers, I've never heard one good comment about them like ever.

Spent close to £400 on an industry standard RCF speaker in mint condition. Totally destroyed. This was protected with 10cm of cardboard, bubble wrap and tape the entire way around, i've been moving pa speakers for 20 years and never seen this sort of damage and this was well protected. It literally would have taken being dropped from a 2nd story window. Just abusive!

Hermes literally ‘lost’ 2 of my packages in as many months recently, so sick of them and having to reorder packages that I can’t decide who delivers them.

My Hermes delivery driver is literally an old woman with little wagon no uniform or anything

Joe is so extra but so low key about it 😂 I don’t know how he pulls it off

Newton Faulkner! This clip had everything I needed today

I have never had a issue with Hermes but i’ve always been lucky to have really good drivers

Hermes lost my parcel recently so I suggested they have probably sent it to auction. Here's their response: "Parcel's go through many handling points whilst travelling through our network. This can sometimes mean the parcel can be misplaced onto the wrong conveyor belt, get stuck on the conveyor belt, it can fall off the conveyor belt and get lost along the way for example. This means the parcel gets left there, hence why we conduct a depot search for the parcels if they do not have any movement for a few days. I can assure you no parcels are sent off to an auction." I've replied with a link to this video!

When it comes to GDPR it is totally a breach having the name's still on the packages. When I worked in deliverys I knew ppl who were fired just for having the delivery schedule visible it the cab of their van.

I remember one time sending a handheld console through a UK courier, it got to the depot and was "lost" and was told tough and since it shows as in depot it "might" be delivered so I couldn't claim compensation What made matters worse was the buyer was rude to me and demanded the next day after it was sent where it was, called me a scammer despite having tracking proving it was sent then opened a Paypal dispute which they won then sent me agressive messages calling me a scammer and leaving me voicemail threats! Anyway on the subject of Hermes I have a friend who does seasonal work with them and the bosses treat staff like dirt, he tells me literally 5 minutes before end of shift he gets shouted at by his boss for not doing work, he says most staff come in high on weed, and staff just kick and chuck boxes about as they don't care and he was underpaid for 3 months as they messed up his tax then his boss was rude at him and said it was my friends fault his tax was wrong.

3 parcels from 3 different companies, including ASOS and Superdry, all despatched 30/31 May, all tracking ceased on the 2nd June, 2 stuck in local depots, 1 whose tracking has entirely disappeared. As of today 9th June, none of them have moved since 2nd June despite their tracking system saying they have “been delayed” and will “get moving again in the next 24hrs”. A complete and utter shower. You can’t even call them to find out what the fuck is going on.

It would be interesting to know when this was filmed I am guessing some time in 2019. As I work just round the corner from the auction house shown here and those Hermes lorries have not stopped. Their is still 2 - 3 a week and they have multiple auctions and create such a mess it's crazy

Who's Joe Lycett? The guy in the thumbnail looks like Hugh Boss.

About 20 years ago, there was an electrical goods retail/repair shop in the town I lived in. When anyone took an item in for repairs, the shop owner would tell them it was not repairable and then endeavor to sell them an new equivalent. Two years went by before it was discovered that, the shop, actually repaired the items and sold them to second hand dealer. The police investigated and both shop owners were heavily fined. Due to a huge public outcry, the repair shop closed down less than a month later. A few months after that, the second hand dealer closed down for the same reason.

I remember whenever Hermes came by I was marked not home even when I was standing at the door

Yesss Joe. Flipping Hermes...

Hermes are a nightmare

If you look at Google Street view for "Biddle and Webb", the auction company, the photo taken in March 2019 shows a Yodel lorry being unloaded outside. Looks like Hermes isn't the only delivery company auctioning off these parcels.

I don't really watch TV since the internet was invented, but I'm absolutely hooked on this series on YT! Every video has me laughing till I cry. Big up Hugo Boss!

Had this happen to me this week! I bought new bedding, pillows and a mattress topper costing £72, the delivery was split into 2 parcels, 1 I received yesterday which was just the pillows that cost £8 and the other that had the remaining stuff hadn't moved in like 5 days. I was sent just 1 tracking number so I couldn't even see where the other parcel was once I'd received the pillows because it was saying it was delivered, you can't ring anyone or use the chat box on their site it just cuts you off or hangs up. I had to ring wilko who I'd placed the order with and get them to check what was going on and low an behold not even an hour after the other parcel has been updated saying damaged and then label reprint funny that 🤔

This was completely shocking to watch, but more shocked that this is round the corner from my house so time to bid on some loo roll and lava lamps 😂✌️

I have had so many issues with Hermes as well, packages go missing and they are so difficult to communicate with due to their useless customer support system. Managed to get them to pay after months of badgering them.

Who knew the value of the toilet tissue when they were filming, the loss of that package is like loosing gold