Produced for NetSpend during 2014 Customer Service Appreciation Week.
Пікірлер: 652
@MrArrumley7 жыл бұрын
I think all call center CEOs and owners need to take calls for a week just to see what their agents go through. Maybe then, they will have more empathy and improve the call center industry a bit
@eam1147 жыл бұрын
jajajajaja have u ever work in a call center???? do u know how is that some person calls u to scream u and u don't have the falls for anything that's crab
@MrArrumley7 жыл бұрын
Huevos con Tocineta first of all, I have been working call centers on and off for about 10 years. I am actually presently working at a call center before I start back to school in the fall. Second of all, what exactly was your question?
@ttenor127 жыл бұрын
Yep, his comment didn't make any sense I totally agree with you Alisha, call center owners, managers and CEO's should take calls at least during one day so they will remember how it really feels to be behind the phone a 9-10 hours shift
@eam1147 жыл бұрын
what i tried to say that almost all the manager or supervisor started receiving calls and u know work there is a mess it is not a job at least that u wants to be manager to be all the life that's a awefull job and i saying this because a had worked several times on diferents call center and the last one that i keep working here it's the worst
@eam1147 жыл бұрын
i didn't ask u by a bad way jejejeejje i had curious because almost anybody knows how that feels
@jkvelasquez843 жыл бұрын
Call centers are literally hell on earth.
@Qrayon6 ай бұрын
Literally?
@eddyvideostar2 ай бұрын
To Jkvelsque 84, Yes, Verizon call center in Brooklyn, where national discrimination exists and divisions again their own *UNION* co-workers.
@rhys61075 жыл бұрын
They forgot to add the part where you have a team leader or quality controller taking you aside to ask why you were on a call for more than 10 minutes
@mrtwister90025 жыл бұрын
LOL so true.... call centers are awful. I hate my fucking job, its really too bad I'm stuck at my current piece of shit job until I can find a better one that actually pays me what I'm worth, while my college degree collects dust and I can barely afford to feed myself. That president was a total cunt.
@angelicacalderon82433 жыл бұрын
YAAAASSSS!
@selamlaut81653 жыл бұрын
It was 7 minutes in my previous company. Imagine had to satisfy both customers and management at the same time
@layomayo18833 жыл бұрын
Where do you guys work I work at a call center thats in bound its pretty relaxed compared to this
@dougfoster4453 жыл бұрын
@@mrtwister9002 I know you wrote this 2 years ago, but if I can make a suggestion...Find a trade...I used to work at a call center and I decided to become an electrician in new construction new residential homes. It's good money, you are respected, no one looks at the clock to see how long you're at the bathroom or if you took an extra 10 minutes on lunch. I work a flexible schedule, have a company van, don't have to pay for gas. Life is good. Save yourself...You are better than you think!
@ironyuppie20894 жыл бұрын
He took two calls. Now he can go back to his cushy office and give himself a bonus before he takes the rest of the day off on his yacht after a hard day. Meanwhile, the call center agents get a half-hearted verbal pat on the back after a two minute interview, and then that’s it.
@jayjayhibbs2 жыл бұрын
That’s why being a ceo is best. Stop being bitter that u have no good business ideas of urself and are gonna stick at the same job ur whole life.
@Ptpop2 жыл бұрын
Amen to that. Probably has a leather Mistress on the side that makes him dress like a girly man. Lol
@THEDOORIZCLOSED2 жыл бұрын
STFU. Why be a CEO if u cant treat your employees right? Check the turnover rate of this company. Dont be surprised if they lose contracts or go out of business bc of poor training, management and environment. CEO my a$$
@dodgsonwevegotdodgsonhere997026 күн бұрын
@@jayjayhibbs Why don't you go pop a couple pill cocktails and go do the human race a favor?
@kdxvids70533 жыл бұрын
I've worked in call center's all my life. The trick is to get drunk right before your shift starts. NOT TOO DRUNK!! But just drunk enough that it eases the pain of working at a call center. :) Thumbs up if you agree!!
@ankitpal78062 жыл бұрын
You give the best at work, when you are high.
@THEDOORIZCLOSED2 жыл бұрын
I knew a guy who took xanax before every shift
@eddyvideostar2 ай бұрын
@@ankitpal7806 Maybe the telephone techs do this too.
@sarakjeldsen7695 жыл бұрын
Every call center ceo/manager should spend AT LEAST a full shift on the phone.
@mrtwister90025 жыл бұрын
Full shift? No, a whole month. Let him HAVE IT! And all the bullshit we as agents put up with on a daily basis. While HE gets rich off of us!
@mattl19624 жыл бұрын
@@mrtwister9002 call centre union
@KNightRider5044 жыл бұрын
I totally agree.
@bb3ca2014 жыл бұрын
No way. Put 'em on the phones for an entire month
@russellhare64984 жыл бұрын
with no help
@kimmalyahigurashi25427 жыл бұрын
the problem here is that he told the customer that he's the president. Don't let them know that. they will treat him differently than the do the rep. this doesn't help him get any insight when he let them know his position. and that man was as calm as a cucumber compared to the rest.
@Enbix6 жыл бұрын
Exactly.
@ritamendez63526 жыл бұрын
kimmalya higurashi you got it!
@Jayg24205 жыл бұрын
He wanted to say it because it makes him feel important
@TheBigpapax305 жыл бұрын
@@Jayg2420 ..you are right
@JGDD71905 жыл бұрын
My thoughts exactly, let them think you are just a guy behind the mic then see how you are treated. None of these calls were anywhere near escalated.
@luked.41316 жыл бұрын
Two calls. Nice. He is experienced now, now he can say the he's been there, done that.
@robertwhelan91323 жыл бұрын
RIGHT?! If he had dropped the "I'm the President" schtick, he would have REALLY experienced what call center agents go through on a daily basis
@andrewalba77516 жыл бұрын
He's very transactional. No apologies , no empathy to customer's.
@sanchopanza94845 жыл бұрын
Why apologies? Is it Your foul?
@MrSlashfreak275 жыл бұрын
Dont compare this to the call center's in the philippines where you do call workflow. These agent always get straight to the point.
@ginggingalamada46395 жыл бұрын
In US there are straight forward.No emphathy needed
@missgrandmainternational69365 жыл бұрын
@@MrSlashfreak27 correct
@memeland15285 жыл бұрын
Well that could give u high AHT
@slwh1116 жыл бұрын
I worked in a call center. Never again.
@marioboyd5576 жыл бұрын
slwh111 me too it sucked
@Emanouche6 жыл бұрын
I quit today, woot!
@mrm646 жыл бұрын
The day I quit this job and find something better is the day my blood pressure will lower. I just don't know how long I can last. I'm only 24 and my barber noticed GRAY HAIRS.......damn it man....
@Emanouche6 жыл бұрын
Start searching man, it's not worth it! I know it's easy to get "comfortable" in our misery, that feeling you don't have to hurry to find another job because you already have something...
@mrm646 жыл бұрын
Emanouche That is EXACTLY what I am feeling right now >_____> I need to get up out of this place man, I'm even afraid to say the company I work for in public man. I get triggered because folk gonna ask me all these questions and b*tch to me and I ain't even at work or on the phone. Nah fk that, time for a new job man.
@NB-qr2rt5 жыл бұрын
I worked in a call centre providing legal advice for almost a year. I will never work in another call centre for as long as I live, one of the most stressful, mentally draining and underpaid jobs ever. Management were twisted, too.
@noodles1695 жыл бұрын
That girl is so nice. She deserves better than a call center
@danielleevans33235 жыл бұрын
He thought the 2nd call was angry and foaming at the mouth?! Um, no. That was a walk in the park. I do like how he noticed how your mind, hands, and eyes have to all be "on" and working to get the job done. PLUS you have to say the right things, ask the correct discovery questions and remain empathetic and calm. It is multi talent for sure.
@rebeccawright59876 күн бұрын
Right? At my last call center, we had someone show up in our lot with a rifle just because he didn’t have roadside assistance on his insurance.
@brbfapping7 жыл бұрын
prime example that the higher ups really dont know what we go through. they cant even do it.
@amercedez99196 жыл бұрын
When we have to ask sups questions they never know the answer so we just self teach lol
@thomashouse60906 жыл бұрын
Sounds like nothing has changed
@lamias55326 жыл бұрын
When he said "President of the company" I was like WTF... the dude doesn't even know how to use his company's tools ? I work for a call center, and the CEO started as an operator too .. she buys and tests all the software herself, how does this guy doesn't know ?
@josef5966 жыл бұрын
They don’t need to. That’s why it’s your job!
@BaltasLapinas6 жыл бұрын
I'm really happy about my call centre then. Our TLs are like walking helplines. :D :D
@TheKing-gu6ht7 жыл бұрын
and they "casually" chose a cute girl for the video. and a couple of easy calls. I would love to see that man's face during an escalated call. one of those calls that take the agent to the edge, dealing with someone who's actually angry. that man would cry while "Adriana" is on charge of cleaning the costumer's own mess.
@satchelraidincoming6366 жыл бұрын
As somebody who used to work in a call center taking escalated calls... I'd like to see this also.
@hwhitfield36 жыл бұрын
Same.
@luked.41316 жыл бұрын
Or after a week of 8 hour shifts of calls.
@glow18155 жыл бұрын
He would probably 💩💩💩💩 in his pants and ran out with the escalated calls. Because these caller can put you into a losing your job mode I'm not kidding. So bad
@mrtwister90025 жыл бұрын
@@glow1815 Yup, it is SO HARD to hold your tongue at times. You just wanna really lace into the asshole customers. I would too if QA wasn't listening. Every day I become, more and more demoralized and less motivated to help customers and I intentionally don't meet my metrics because I just don't give a shit anymore. But, I will take their pittance of a wage while I find a real job.
@uselessmedia8587 жыл бұрын
I thought this said Chuck Norris visits call center lol
@theresa86477 жыл бұрын
UselessMedia! Me too
@lillianadavid79146 жыл бұрын
Hahahahaha this comment made my day better!! 🙌🏼
@Neitherherenorthere296 жыл бұрын
That'd be awesome
@amygleason2496 жыл бұрын
Chuck Norris doesn't call customer service to complain, customer service calls Chuck Norris to apologize
@ravehz89176 жыл бұрын
UselessMedia! Same
@TheWolferinDenver4 жыл бұрын
That President was happy to sit next to a cute young girl with a great smile. He also looked like he couldnt wait to get the hell out of that torture chamber. You know he lives in a big house has a brand new car and plenty of disposable income and does no "real" work all day everyday. And that poor girl takes verbal abuse on a daily basis from customers and probably lives in a small apartment with a loud barking chiwawaw has an overpriced cable and cell phone bill, drives an economy car and shops at tj max. That's America.
@cindymananzalamartinez66795 жыл бұрын
when the caller cursed at him he immediately shoved that he's the president...imposing priveledge just to save himself from humiliation...now the president knows how hard it is to answer calls
@eugenek.99595 жыл бұрын
they are covering the customer's personal info with that beep...
@ferociousfil57473 жыл бұрын
Yeah it was the name of the customer that was bleeped
@Rising_Pho3nix_236 жыл бұрын
The president of the company would have failed my QA score. So would the agent. They never validated the account, showed empathy or offered additional support!
@glow18155 жыл бұрын
Right. The VP know nothing. Not even an apology smh
@Maurelin225 жыл бұрын
He would fail mine too, except that where I work we shouldn't offer more assistance 😅
@Rising_Pho3nix_233 жыл бұрын
@@Maurelin22 lmao
@Allinguts3 жыл бұрын
They are not going to ask personal verification questions for a video on YT. Come dude, thats common sense.
@mihalisin7 жыл бұрын
Haha this guy would not last an week in an call center
@jaykola75475 жыл бұрын
megan Mihalisin that’s why his the boss
@thedredgod5 жыл бұрын
@@jaykola7547 no thats because of his dad
@thefunthatsting88915 жыл бұрын
"a"
@mverma78455 жыл бұрын
he wouldn't last a day, I doubt he will change anything.
@Native7224 жыл бұрын
LMAO True that.
@Jayg24205 жыл бұрын
"Alright. Thanks for being a customer." I'm sure that is not their call closing and a rep would be fired probably for saying that.
@glow18155 жыл бұрын
Not in all call center. Depends who you work for.
@mrtwister90025 жыл бұрын
+Foley Yes, that was an awful closing.
@bb3ca2014 жыл бұрын
Or at least heavily reprimanded
@marishkagranada79853 жыл бұрын
@@glow1815 >>> No that was a straight up horrible closing no matter where and what call centers you came from.
@ryanglaser53362 жыл бұрын
That could be used in a training class for an awkward call ending comic relief and to reiterate the opportunity to brand the call at closing.
@Emanouche6 жыл бұрын
"I don't know how you do it, I'm just glad you do so I don't have to and can sit back and rack the millions while you get paid 12$ a hour to get screamed at all day."
@TheBigpapax305 жыл бұрын
Reality to differentiate an slave employee and the owner Boss.. Thats life!!
@glockks565 жыл бұрын
$12 per hour?? More like $3 per hr in the caribbean😕
@theorylolz5 жыл бұрын
I work in one too , hell if it was $15 an hour like i seen some others offer id be glad to hear peoples shit
@ms.lesarenay94504 жыл бұрын
Try only 10.50 and I work for a well known big utility company smh
@lafeshiarhoden55584 жыл бұрын
Emanouche some of us get less than that especially when we we’re not in the US it’s like $3.50
@Github_tech_with_ty7 жыл бұрын
guy doesn't even know how the system works
@catmario99475 жыл бұрын
Who gives a shit its a Call center
@tickitsneso29035 жыл бұрын
Tyrique Daniel hes a CEO, he keep the whole company going, he doesnt do this gay bs... Just bc he doesnt know how thi system works doesnt mean shit
@mrtwister90025 жыл бұрын
@@tickitsneso2903 Oh of course, no need to know how to run the business you are running...
@tickitsneso29035 жыл бұрын
@@mrtwister9002 I actually work for a company that get ran by someone else, not the owner himself
@JohnDoe-de1fv7 жыл бұрын
PUHHHLLLEEEZZZZ, CEO dude BARELY got a taste.
@bernysay61875 жыл бұрын
I’ve worked in three different call centers and I’ve never seen a CEO taking calls, that would definitely help to improve the way calls are handled and also facilitate the work for the CsR and will eventually create more customer service satisfaction, kudos to that president for taking the time!!
@datgreedymouse68604 жыл бұрын
Everytime they bleep the names, i like to think he's swearing at the costumers 😂😂😂
@ajb39836 жыл бұрын
Jeezus nobody cares you’re the president
@rolfanddave08256 жыл бұрын
It would be more interesting if he did not mention that he is the President.
@jayj44393 жыл бұрын
CEOS with no call center experience are running these callcentration centers...now THAT is comical.
@abrahamninogarcia97954 жыл бұрын
The agent was so cute.cutenesssssssssss overload.....
@XanthIllion6 жыл бұрын
That guy is so clueless, that I'd actually consider it a personal insult, if I worked there. The president at the company having so little of an idea about what his front-line staff actually go through. Those Agents are the Face and Voice of your company. Show them some appreciation. A good way of doing that would be to take 100 Live Calls, Solo. In the exact same circumstances that you expect your Agents to work in. That means no saying you're the Pres'. No passing it off to the person next to you. And certainly no letting your managers who you really are, so that you get the same shit your agents get from Managers and Team Leaders, when you inevitably fail to meet the very standards you yourself set.
@mrtwister90025 жыл бұрын
Well fucking said. Righteous!
@tamlynn7864 жыл бұрын
This comment right here! 🙌🏽🙌🏽
@johnnyvegas43774 жыл бұрын
My boss is completely clueless..Not only that but also very proud of it...Complete ASSHOLE..Fuck him.
@THEDOORIZCLOSED2 жыл бұрын
And he wont care if someone gets fired unfairly cuz he has NO CLUE
@adibahmed107 жыл бұрын
I don't know what it is but everytime they're talking and that "beep" noise goes off, I imagine them cursing ^^...
@johnc12635 жыл бұрын
It was all about the service and it is confidential so it needs to be censored
@Hanesy5 жыл бұрын
2:29 Customer said thank you. In our process if the customer said thank you, you need to respond with a welcome. 😊 -friends from Philippines.
@reenavalecha1595 жыл бұрын
😂😂😂😂
@Transylvania_1Lovely4 жыл бұрын
That's true, people in the Philippines are very down to earth even if you're the boss
@yumiru15155 жыл бұрын
Wow. Even the President of the company does not know how to take calls....
@glow18155 жыл бұрын
Did you really expect the VP or PR them clowns know how to take calls you're kidding me right???
@yumiru15155 жыл бұрын
@@glow1815 Of course you idiot. I work at a Contact Center myself and even our CEO handles calls.
@thelostlandscapes56604 жыл бұрын
Miguel Victor L. Maravillas hahahaha...
@KittyMama613 жыл бұрын
I work for a bank, for a call center. Luckily, I get to work from home. And at my age, I could care less if you scream and curse, or try and drag me into the personal hell you've created for yourself. I am a large gray rock. My life goes on, while you, meanwhile, dear cx, remain mired in your own misery.
@THEDOORIZCLOSED2 жыл бұрын
A large gray rock. I love it! 😂💀😂💀😂💀
@danieltinoy28203 жыл бұрын
Call center job is absolutely not for those soft hearted. It compose beyond extra mile patience, knowledge, professionalism for you to be a Great Customer Service.
@jessicazhanebrown4 жыл бұрын
I always try to tell my sup you need to start taking calls again so you can see what we go through bc calls are different from when you took them 10/20 years ago
@Native7224 жыл бұрын
Most Sup's are lazy and don't want to take calls anymore.
@memememe162 жыл бұрын
IKR!!!
@Pasannoor4 жыл бұрын
Treat great your employees the way you what them to treat your customers. I hope at least 50% CEO are like him (RESPECT)
@continuumnxt64176 жыл бұрын
At least Chuck Harris is taking calls to see what's it like. That's a great step by the President to get a real time interaction with the customers.
@Emanouche6 жыл бұрын
It's PR bullcrap, I've seen other CEOs do it too. They do a few hours, make sure they are filmed by the cameras, edit out what they don't like, they don't care if they mess up the calls and there is a real employee that is next to them to pick up the slack when they inevitably screw up. Then they go back to the clouds above us poor mortals making 300 times our salary in one year.
@glow18155 жыл бұрын
Yeah like what is he going to change really??? I bet you nothing. This is part of his job.....so he can pocket $$$$$$ fyi
@glow18155 жыл бұрын
@@Emanouche yes I agree. Nothing is going to change for the poor employees unfortunately.
@_TrueFaith_5 жыл бұрын
No customer is difficult till the time they allow us to speak and make them understand.
@yungsouichi23177 жыл бұрын
How appropriate that the president delegates all the tasks even when among the peasants.
@MyCraftBasketStudio5 ай бұрын
I am in a call center as well and some calls are very tough. I admire that she seems so reserved but then handles the call with confidence.
@Mickyfinn18883 жыл бұрын
If he thought that was an angry customer my god he’s would be in for a terrible surprise if he ever decided he wanted to work in a CC as an agent lol
@vnesssblk12 жыл бұрын
I like that the owner decided to sit in with his employee(s) to see what type of customer calls his employee(s) endure. And how the employees handle the customers.
@thomashouse60906 жыл бұрын
I used to work there. This brings back a lot of bad memories
@jayj44393 жыл бұрын
Like many other call centers that place looks like a callcentration camp. All packed in a room to receive verbal abuse
@annamallen907 жыл бұрын
It always makes me nervous when the people from headquarters comes and listens in on my calls. I know they aren't there to see if we are do everything right in a technical sense but seeing how we interact with customers but still.
@nancyrommy27065 жыл бұрын
Me too ... I feel very nervous and start shaking
@Javster7 жыл бұрын
Anybody can be good taking one call a day
@mrtwister90025 жыл бұрын
lol so true. That guy was a total bitch, he got off easy.
@ViperTechnologies7 жыл бұрын
Where i work if we ever told the customer there was two of us on the call we'd be fired.
@DineNastyLakers3 жыл бұрын
4:15 “good morning sh*t face, my name is Adriana”
@josephdelosreyes85866 жыл бұрын
Its been 8 years when I left call center. I miss it
@ivanbrewski4 жыл бұрын
As for the rushed talking and actions I'm guessing that the past agents were very concerned about average call time . This is being monitored and measured for call metrics
@ferchoasd4 жыл бұрын
Hahahaha, this is amazing. Every boss or president of a company should do this.
@mohlachi5 жыл бұрын
She tried giving him a pen at 1:05 lol
@simonsamson99676 жыл бұрын
you see how their faces change, thats stress starting
@arenabreakoutbegginer4 жыл бұрын
Actually, I'm from Philippines and I'm a call center agent. I really enjoyed my work. I know it's a hectic job but what I really like about it is that our work environment is incredible. You just gotta find the environment that suits you. And proud to say that our company is the Top 1 best support center for AT&T.
@cristineavenido20162 жыл бұрын
What BPO u work? Hope u don't mind
@kamizatoayaka33732 жыл бұрын
Yeah what BPO?
@phillipgoat002 жыл бұрын
so they already drained your soul? good. keep serving your masters.
@Allinguts3 жыл бұрын
People, call centers are WORST than this, it is NOT a friendly environment and managers are the worst part of working in call centers, i hope that this CEO makes something to makes his employees happy.
@glow18155 жыл бұрын
He needs to learn how to say I'm sorry to the customer. Horrible customer service Mr. President
@stevel96275 жыл бұрын
The next day Chuck Harris decides to visit the call center in his new Lamborghini Adriana sees him and says "wow thats a nice car" He replies "Thanks Adriana; if you keep working hard, putting all your hours in, and strive for excellence, I'll get another one next year"
@thedredgod5 жыл бұрын
shutup nigga
@colorinreverse38427 жыл бұрын
Adriana is cute
@johnnewman32214 жыл бұрын
not offering additional assistance, no apology, no empathy and he is the president.
@absolutetruth5684 жыл бұрын
john newman definitely no empathy!
@m.k.sharif79655 жыл бұрын
Nice initiative by mr.chuck Haris glad to see this video
@dianarosebutuhan60955 жыл бұрын
The president doesn't even know how to read or check the systems and informations in front of him. 😂
@rebelchic823910 ай бұрын
When they want us to handle calls in under 8 min 30 seconds.. I think they need to show us they can do it first before implementing those type of metrics.
@jewels35965 жыл бұрын
I'm a CSR for a company contracted with the federal government and let me say....this President is on the right track. Good to see him taking some of the anger and frustration his CSRs deal with daily.
@Ali_Mohsin5 жыл бұрын
Wish We had that kinda president .. just feels good if someone who is higher in the hierarchy to come and sit with u .. do what u do. Get an understanding of how u do it and the challenges u face each day . .
@ConformedSanity6 жыл бұрын
Jesus I thought the Facebook ad at the beginning of every video was still playing and glitched. That was a trippy intro.
@dianarosebutuhan60955 жыл бұрын
Hahahahhahaha that he ask that lady what's going on in the customer's account WITHOUT MUTING THE MIC! 😂😂😂
@rulersofheart52915 жыл бұрын
Did anybody observe how casual he was on the first call
@Lule86034 жыл бұрын
I enjoy this work, I've learnt to deal with different customers, irate, illiterate, nice, slow, fast, all knowing, l can handle them very well, it's not a difficult job when you know the product very well and don't take what irate customer say personally, it is not you they're mad at but the product or company
@everybodylovesnaymon5 жыл бұрын
I told myself I would never go back to a call centre. BUT...if she works there tell me where I can sign up?
@SweetTeaTvTeaSippers4 жыл бұрын
THAT'S WHY ITS GOOD TO WORK FROM HOME
@vamshiabhilash6 жыл бұрын
Well call centers are like the best place to earn a descent money for the ppl who have tough times and for students as well we're one can pursue his/ her education by correspondence without being a dropout.......
@andrenath95805 жыл бұрын
1:05 ..legends says that President Chuck is still missing his pen to this day.....
@viji628617 жыл бұрын
The girl looks so nervous.. I use to work in a call center ma manager sat next to me once I extended the call for 1hr he just left 👈 ma manager gave me signal to wrap the call I ignored him and placed call on mute and advised him not to disturb while I am on call..
@hgjjjcgjbgujki26605 жыл бұрын
So chuck Harris visited hell
@xvisanti21145 жыл бұрын
Why they dont verify the account first before giving out account information
@gamipolizin91156 жыл бұрын
1st call: ID & V fail
@shashikantshikarwar40855 жыл бұрын
Well if you are running a bank process in your contact centre how can you allow papers on the floor where agents are taking calls. You have to follow a strict paper less policy as per the client Parameter . Coz in this case the banking information of the customer can be at risk .
@alijafri77246 жыл бұрын
My God Chuck you got sweaty that's the heat of customer service
@rachelwallace75925 жыл бұрын
It seems nice that he did this but if you’ve worked in a call center it’s kind of a slap in the face. It’s two easy calls where he used his position to change the tone and attitude of the customer. He didn’t listen to the first persons problem and made them repeat what they said, didn’t empathize, mentioned someone else was on the line, and handed the whole call off to someone else. His tone and his lack of customer service would get him written up so fast. I don’t think he could pass training. Again, these calls were easy. None of what happened was hard. If he thinks a customer being frustrated is hard then he has never worked in customer service or understands what that kind of job really entails. If you’re going to do this kind of video, do it right. Take an actual call like everyone else. This isn’t how call centers work. This makes the job look easier than it is.
@stewiegriffin41185 жыл бұрын
Where’s the video of the 10 people taking a smoke break when they should be taking calls 😂
@thedredgod5 жыл бұрын
fuck off
@Atmospherechanger376 жыл бұрын
They didn't express any empathy towards any of the customers. That shows they weren't truly listening
@sasilver16 жыл бұрын
Audric Williams They needed to restate what the customer said, show empathy, and put the customer at ease by letting them know you will be happy to resolve the issue.
@Atmospherechanger376 жыл бұрын
sasilver1 true
@KNightRider5044 жыл бұрын
We get customers like that dude all the time. So, this is definitely not rehearsed.
@gersonlangot86565 жыл бұрын
I was able to handled callers under that brand of card Skylight - Paycard before and our QA, SME's, Managers and Business Director keeps on reminding us not to forget to ask important informations like names of the callers for security verification process.
@clavynccizo43485 жыл бұрын
o gosh when is this......... such a humane and understanding ceo
@masneulissepeluqero71935 жыл бұрын
Do Any guys Heard about Bahamas call Center?
@levindevin23557 жыл бұрын
excellent
@ttraves19783 жыл бұрын
Do you have any remote positions? I love that the actual President came in to see what CSR's go through.
@sadiahassan75985 жыл бұрын
Can anyone tells me the name of his call center?
@Transylvania_1Lovely4 жыл бұрын
Actually he's really cool and calm, if he become your boss you don't need to have empathy, build rapport and just say "alright, thank you for being a customer!"
@emerymeza53817 жыл бұрын
Skylight is an awesome comany I am glad with their financial services and their customer service is the best.
@debramckinney40615 жыл бұрын
What is comany??
@valerio98515 жыл бұрын
i wonder how many days of vacation call centre agents from USA get?????????????
@krystalharter37185 жыл бұрын
v p 5 days vacation yearly
@cljoe355 жыл бұрын
5:35 Hey that girl is an escalation rep. So am I! You go girl!
@emipatata78462 жыл бұрын
I have been working in a call center for 2 weeks, and I feel so bad because I'm having problems to understand my customers, but WOW He is the CEO and He has no idea what his company is doing 0_0
@AZrakoon5 жыл бұрын
Places like this are just one step above McDonalds and Walmart.....it still sucks.
@yrosan5 жыл бұрын
You can't expect the CEO of a company to actually know the procedures the call center agents employ... Despite what many people think, customer service in a call center is a profession, there is no way anyone can do it without receiving a good training. That's precisely why many call centers have so much bad rep with customers, because the agents are poorly trained, and most of the time don't really know what they are doing until they spent two or three months on the job, and that's probably an understatement. I say that as a call center operator with 7 years experience.
@yungmanlungs73017 жыл бұрын
This guy knows nothing about the culture of his own company lmao no skills or interest in his own jobs at all
@mrtwister90025 жыл бұрын
I picked up on that immediately as well. That was guy was totally worthless. The agent was sexy as hell though.
@fatony5836 жыл бұрын
hahaah...😂😂😂 no empathy statement.. but thats okay Mr. President.. mistakes makes you perfect..
@cullenmccurrach53814 жыл бұрын
Can I use this video for a project? Please reply!
@watermeloonseeds5 жыл бұрын
Why aren’t there any security questions to confirm that it ain’t fraud
@xinghuali28426 жыл бұрын
Side barging with the president of the company? That's a good idea 💡! For him to know how screwed their system is.I eat all the cursing coming out from my headset every single day!