She deserved a million subscribers every second is worth watching❤😊

I love how you teach. I've been accepted to a food delivery account but I didn't give it a shot because as a newbie, I've learned from your point of view that knowledge about the call center industry is necessary. I'm happy and your videos is helping me a lot. I'm still figuring out how I can answer mock calls confidently, without the fast beating of my heart, palm sweat, tummy butterflies and stuttering. I admire your diction and your voice. Again thank you, you're one of those people I'm rooting for.

I agree with you Candice for the most part. Sometimes the call flow can be so rigid that instead of helping the agents, it actually impedes the the representative from being more efficient in helping the customer.

Training ko tom sa TP and my account is financial. Goodluck to me! And thanks ma'am because you help me a lot❤️❤️❤️

Best teacher for newbies. Love it.

This is my first day of on site training and suddenly i saw your video on my Home feed. Thank you so much🥰

Main characters of Kwestyon: Candace and Tabitha. Hahahahaha love a consistent name

Still on the pre-employment process yet here I am. It's just that I believe your contents are a lot helpful for my upcoming call center journey. And this will be my kind of preparation stage. Thank you for making such a knowledgeable and helpful videos.

I will be starting my training tomorrow and your vids really help me a lot in preparing myself for the mock calls and all.

Watching this before the start of my 3rd week of training tomorrow and also our nesting is approaching. Thank you for your videos it really helps me since day 1 🤗

This is soooooo TRUE! QAs should not pick a simple/general call like this one for one-on-one coaching..but they still do so to have an argument and lecture you about the call flow. The title/caption should be changed to "#1 mistake of call center QA specialists" 😅

Thank you so much, Candice! Your videos really helped me to passed my Hiring Process! I am now at Job Offer process and I'm going to start this feb 23. Wish me luck! Thank you so much!!! 😍🥰

When she speak her words was so clearly and you will quickly understand of what his said👏

My first call center training will be next week, I am little bit nervous because this is my first for this industry. Your video's really helps to get ready for this role. Thank you so much and God bless :)

I'm newbie in BPO industry, and I'm so greatful that I found her yt channel. it helps me a lot.

Thank you. You are truly an angel for us. This is a good foundation to start. Kudos to your Channel Kwestyon!🤗

Thank you so much for your videos. I signed a contract with my dream BPO industry. Thank you, it was your videos that motivated me. Now, I'm able to support my family's needs and I was able to buy things for my daughter. ❤️

I passed my final interview and got a job offer. I'll start my training next week, thank you for this :)

This is really helpful not only for newbies in the industry but for all csa's too😍

I train call centers too, but the response isn't about call flow. It's to acknowledge the customer's request/ question and allows for clarification. From a North American customer view point, when accents are heard, it is almost expected to provide some clarification or reassurance that the request was understood properly. Paraphrasing is a typically used to allow for this to happen.

My God!! I Just found An golden Mine in your channel. Thanks for what you do it's really helpful. I feel so comfortable listen to you.

Excellent video as always !!!!! I LOVE YOU !!!!!!!! Greetings from Dominican Republic !!!

I would like you to know that because of you I got the call center job in a certain company and now I am training I hope I pass it. hahah you don't know how much you helped me from versant to interview to how to handle and respond to calls. and now I am recommending your channel to my friends who are interested in applying in call center job. thank you tha k very much.... hope you help more people be be healthy

Thanks a lot. Your videos helps too much.

Today is my orientation, I'm so thankful to your contents it helps me a lot in my preparations for the interview, mock calls and everything. I hope I can apply everything I learned from you. Good luck to me! And more power to your channel! 🥰

I am planning to apply in a BPO company and I need to practice to enhance my english skills especially my pronunciation and your videos helps me a lot.Every morning I watch your videos after I woke up.

Thank you for this im in Medicare customer service training and I'm currently trying to get the hang of having the script "flow" down pack your videos are very helpful

Thanks a lot for making this kind of videos, I am learning a lot about customer service in a call center while I'm also improving my english through the listening, I understand you very well, you speak so clear and I like that. Thank you again!

with your tips, i passed my final interview. God bless you!

Awesome!! You're the best! Thank you for sharing with us all your wonderful knowledge! ☺️

Yes! Make it a series! Thanks 😊

Tomorrow will be my first day as a trainee. Hope to ace it. I am binge watching your videos tonight haha. More power! 🤍

Im in my 3rd week training in VXI for ATT MSS accnt. Thank you coz I learned so much from your videos. Bless you and your Family. 💜✌😊

Mistake #2 here: kzfaq.info/get/bejne/gNORnLR807e4m58.html Mistake #3: kzfaq.info/get/bejne/n62koayQt-C0h6s.html

I've been in training for two weeks now and today this afternoon we'll be send to the floor production. I'm so nervous because I lack self confident. Like, I'm pulling the right documents but I'm hesitant about it because I get so tense easily. But yeah.. I will be doing my best.

That was a good reminder...

Your videos help me a lot as a beginner.

Thanks for your Videos I would like to know more mistakes videos and avoid them Right now I’m in my training and your videos are a good help to me.

Totally agreed with you dear... Just one thing. There companies that ask to the representatives to basically repeat on the call the statement the customer have just said. For example T-Mobile, prepaid to be specific.

That's a general information we all should be able to answer all of then straight forward as the question is. You are right.

Nuanced but approachable presentation, you explain and teach in a very "human" way the perception from the caller and from the perspective of the call agent. Credible and professional content pointing out protocol and training technique call flow. Very appreciative of your content. Explaining these ideas aren't easily taught. Mahalo!

Will be receiving my first phone interview tomorrow. Thank you for all the tips! 😊😊🙌💞💕

I love how you talk . 🧡

I applied last wednesday and im stillwaiting for the call for my Validation. Im watching your videos to get an idea. Thank you so much. This would help me a lot in the future 🥰

Thank you so much Kwestyon because of your channel I got hired! 😍😍still watching your videos because I learn a lot from it. Hoping for you to get million subscriber. 🙏🙏🙏

Thank you for the heads up. I just got the job and start by next week thanks for the advice and knowledge that you shared 😇💖

I really like your accent and the grammar is excellent... Thank you for sharing your knowledge.

Thank you for sharing your knowledge and experience

Thank you so much for the video I really like it , now I feel more confident .

This channel had help me get my first job

I always watch your videos. Specially when you had collaborated with mis Rhea. That was awesome and very informative. Thanks for your videos. Please keep uploading ! 🙏🙏🙏

Your content, is worth to watch. I will be engaging training by next week and starting to browse content in youtube that is common test during training, and luckily saw you videos and it's nice very easy to understand. Wish me a goodluck, thank you so much!

1st day of training tomorrow 💪🏻 and your channel helps me a lot to improve and gain knowledge since I'm a newbie in a BPO industry thank youu ate 😘. Goodluck to me 😍

Thank you for helping us ...keep us posted im a fan now😊...i love listening to your channel..

Wooow! 😍I really love her accent and pronunciation..! It makes her more beautiful and attractive.. ♥️

I hope my QA is here and listening the fact....that this video is true and accurate 😂😂😂

Thanks for all the tips ate. I got a job offer as a CSR to an in house company in my province. Your videos have educated me a lot and became my guide to successfully pass all the interviews. My training will be on Tuesday and I'm hoping that I'm gonna do well on the training. You're videos have been the most helpful to me. Please keep on producing content like this. Thank you 😊

That's true! QAs tend to mark down when their agents are not following the Call flow

Ma'am your amazing, thank you for sharing your knowledge so useful, recently i try to shift my profession then i applied one of the bpo company here in the Philippines then i failed my mistakes I didn't do any research about it i have no any idea so i failed lol. Anyway i remember my former professor on you the way you speak so good just like her, thanks again and please keep on sharing your knowledege you help a lot and inspired. More power and God bless you!

Hi I'm currently a 3rd year college student and been wanted to try to apply in a call center industry after I graduate. And I'm really grateful for sharing another very informative video as usual for the people who wants to learn everything about call center flow just like me. Thank you so much because I got to learn a lot of important things that I can use in the future.💖

Thanks for your video. I learned a lot.

tthanks for the tips....love it!

I learned a lot on her video, thats the main reason why i hired. Thanks for helping me out maam..

QA's are waving. Like every deliberations they make there's no sense.

Nesting later, thank you for the tips 😇 ❤ God bless you 🤗🙏

Thank you for all the tips.

Your advice much more helpful.. because i also got to hear from om's or trainer that dont forget what to follow..then if we forget sometimes i get coaching..made me feel like im being degraded than to be boost because they'll give you warning made me stress as a newbie

Oh thank God this has been a question to myself,as a newbie im watching different videos to familiarize myself on how to work in call center.then i saw your video about call flow.reviewing those flows i thought what if flow numeber 2 or 3 is not the right answer or irrelavant to the question or concern of the caller and it is awkward and funny if u answer call flow # 2 or 3..this video gave an answer to my concern.thank u for all your tips...keep educating us pls.thank you

This is very informative. Thank you for sharing your knowledge in BPO industry. Hi miss Sheina can you make a content how to aced the interview if you're resigning from your previous BPO job or if you're currently employed but you have plans to apply to other companies? Will you render or resigned immediately since you want to take or reserve a spot for you for the new company that you're applying to? Badly need your help/suggestions about this concern. Thank you waiting for your response and Looking forward for your contents. God bless ☺️

this became my favorite call center chanel:D thanks god this exits

This is interesting ! Will take note of this.. Made things easier.

I'm learning so much from you,thank you so much😍😍😍

Thank you so much. 💕

Thank you I learned a lot from your videos,

I've learn so much because of her 🤩

I love your videos and will watch each and everyone of them. It's so informative and your voice and diction is pleasant and engaging. Thanks so much and Godbless.

Thank you girl 🖤

hi thank you for your videos. i learn a lot. i hope i will be a call center agent someday.

The second scenario is so funny because I've experienced it one too many times on phone calls with a loan company. I'm only asking a general question, not anything about my account. But the agents would ask me my name, account number and all those questions, like, dude... wtf! Just answer me already. 🙄

Thanks for this miss!

I was hired smoothly in a bpo company, because of your helpful videos, I was able to pull it off. Maraming salamat po sa inyo at marami pa sanang makapanood sa inyong videos. They are really informative and educational as well. More power and God bless, Ma'am Kwestyon. ☺️❤️

worth watching love to watch more videos

I love all ur videos,.. heads up to u!

My training will start on Next Week. Thankyou for the informations.

Your videos help me alot to know more about bpo industry🥰 I hope I'll pass the interview and exam.

Please make more videos po Ate Sheena haha FC.theyre so helpful po😍😍Stay beautiful🙂🙂Godbless

Thank You so much for this ma'am. 💕

Your voice is so unique and lovely❤

You are awesome teacher 🙂❤️

Good informative

this will helps. very informational for me

Excellent Point that so happen in call center I hate call flows in some cases well work well in others

Thank you maam Shaina,this wonderful and informative situation.i learn a lot.i can wait to youre next vedios.God bless .

lahat na ata ng video mo ma'am pinanood kona. hahaha nag reready kasi ako mag aapply kase ako. btw. salamat sa ganitong video❣️

this was also my struggle with my previous BPO company, the QA thing.. when I answered using the call flow the customer gets frustrated.. from calm to irate customer.. that is why trainers/production peeps clashes with the QA 😂 it really doesn't make sense..

Sticking to the call flow sometimes really sucks because with the scenarios shown on the video only needs common sense. And it sucks because we have TL's and QA's who lack common sense and still insist on following the call flow which makes me wonder, how did these people get promoted?

I love the advertisement 😍😍😍😍

Ughhh salamat kaau madzam training nako ugma sa qualfon imoha jung vids ako gi tun'an😍

1:42 natawa ako. Sorry .. 😂 pero thanks Candice ,another informative video..

Hi, I love your videos very helpful. Can you make coaching process in a call center video? Thanks