Customer Service English: Calming Frustrated Customers

Рет қаралды 115,836

Күн бұрын

In this video, you'll learn 16 English customer service expressions that can help non-native customer service representatives handle angry customers with ease. Whether you're working in customer service or at a call center, these phrases will help you communicate more effectively and defuse tense situations. With the right expressions, you can turn frustrated customers into happy ones and excel in customer service.
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Пікірлер: 56

@dailytipstop1469 Жыл бұрын

I apologize for the inconvenience. I apologize for any frustration this may have caused. I'm so sorry this has happened. I'm here to help in any way can, and I apologize for the frustration you're experiencing. I know this is frustrating, but I and here to assist you and find a solution.

@saralosier5277 Жыл бұрын

Having worked as a QA in CS, I find "I apologize for the inconvenience" gets used so much by agents that it comes off as insincere. As an acknowledgement , I like to use "I'm so sorry to hear this, I understand how frustrating this kind of situation can be".

@sirjavi1 10 ай бұрын

Like, you are very sincere with the other phrases...

@_Davia_ 9 ай бұрын

@@sirjavi1😂

@margaritavalarezo1525 8 ай бұрын

Excellent idea! 😂 thank you 🙏 for start teaching with empathy!❤ Let’s work together! ❤❤❤ Thank you! 🙏 Sound excellent!

@margaritavalarezo1525 8 ай бұрын

And yours-peak English so clear!

@itsADHDforME 3 ай бұрын

I agree. I was a Resolution Specialist at Amazon. I took thousands of escalations and have listened to thousands of calls. This language is often what you'd hear on the call before the customer asks to speak to a supervisor. Customers DO NOT want to talk to another robot; they call to talk to a human. Be yourself. Have your own style. When you apologize: be specific. Find out WHY they are frustrated before apologizing so you know specifically what you're apologizing for. I cringed a bit during this video.

@mohinhdochoinhapkhau Жыл бұрын

Great Help. Thank you!

@elliecao9230 Жыл бұрын

Thanks for the video, it is very useful and helpful.

@supermichaelssecondchannel4342 Жыл бұрын

Thank you for this video.❤

@hamzahq6974 5 ай бұрын

Excellent! You are great. Thanks🙏

@koonanna8164 Жыл бұрын

Very useful , thank you so much❤❤❤❤

@craigtravasso 6 ай бұрын

Great content. Very helpful. Thanks a ton.

@Keskoncept Жыл бұрын

Thanks, this is a beautiful video ❤

@carmonachavez2369 3 ай бұрын

Thank you for this additional idea /helping tips.❤

@VickyVicVictoria Ай бұрын

Very helpful! Thank you very much!

@laura3619 Жыл бұрын

Excellent 👍

@nolvian618 Жыл бұрын

Well I love it I always like to hear videos like that n now I found you so ur video was very helpful

@szilviajuhos3886 3 ай бұрын

Very helpful, thank you :)

@JavierDeldado4760 Жыл бұрын

this is a well explained lesson

@manuelbenitez3123 Жыл бұрын

Very useful for my job!

@willinsnicolas4519 9 ай бұрын

You are a good Teacher, I understand everything you said, thanks Teacher

@campusevangelism1859 Ай бұрын

Thankyou very much, The ideas sounds good

@crescermeditando Жыл бұрын

Your videos are great . Thanks. Maybe you could do some on being interviewed for a front desk job?

@cristiandominguezramirez9778 Жыл бұрын

My very first video from you was about this same topic, I think one year and a half ago... Today I am really grateful to you for all your content.

@marcosmytil1053 9 ай бұрын

🇩🇴🇩🇴🇩🇴my greeting from Dominican Republic I appreciate your help to increase my knowledge about Call Center.

@winniemalinis1753 Жыл бұрын

Thank so much it help me alot in my current work as a Agent ❤

@joseluismunguia4529 9 ай бұрын

Hello from Honduras thanks for the advices

@mancityfan45 21 күн бұрын

This is a really good video, I like the way you make people understand why they could apilogize without actually accepting direct fault.

@carolinijeronimo7026 7 ай бұрын

Thank you for this video! I'm brazilian and just started a new job in a foreing company. It helps me a lot!

@seedgamingph Жыл бұрын

I believe this will really help me as a newbie

@tanishajarvis3276 2 ай бұрын

From Panama.... Thank you ❤

@wizard2025 6 ай бұрын

Great content..im a CSR it helps me a lot🥰

@teniolaharrison9436 2 ай бұрын

Thank you from Nigeria

@IllianRenan 2 ай бұрын

Phrases to use during a customer call: 1. To work together. 2. To accomplish. 3. Apologetic. 3.1. Broader. 4. Broadly. 5. Sort of. 6. Gentler. 7. To move on. 8. To figure out. 9. Risky. Inconsiderate. 10. To concern. 11. To tackle. 12. Ongoing. 13. To prioritize/ing. 14. Solution focus tone. 15. When they land on the ground. 16. Corny. 17. To set the tone. 18. Proactive. 19. Proactively. 20. Pick out (referring to choosing whether one or another option). 21. To try out. 22. To get a lot out of..

@ernestineglass9749 10 ай бұрын

Infootmaive and I hope to use some of the jargon to better assist customer Once I land customer service support position Thanks Guy & Nice Emoji. Cartoon 😊😊😎😎

@JPdynabook Жыл бұрын

"I'll escalate this to the appropriate department." How does this sound?

@janekmatek Жыл бұрын

High Quality

@katedaniels9623 11 ай бұрын

This needs to be shared with a medical staff office who labeled my frustration as “aggressive”. There was no awareness or offering like anything in this training video.

@pianosonata5029 5 ай бұрын

That's because they're not trained to calm you, for some stupid reason, which I think is arrogance. I was a customer rep for a cancer organization. I had to clean everyone's disrespect towards the patients. Not the Dr who makes $500/hr, nor the nurse $30-100/hr. Most of them are there to heal you, but it's so sad that they won't acknowledge that a smile and the perfect word can create internal peace. I think most of them were arrogant. I lasted 8 years and really helped out patients who were suicidal. Only love and compassion can make someone survive in those environments, because the medical staff is just terrible with customer service.