Community post with resources
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Session summary
In this academy video, you will learn how Configure Playbook Experiences to customize the way your agents and end users interact with playbooks.
Feedback Survey
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00:00 Intro
02:04 Playbook Experience
03:51 Who configures what where?
06:39 Overrides
08:29 Playbook Layouts
09:17 Guidance
11:10 Demo
20:40 Survey, Resources, and Outro
Welcome to the Workflow Academy!
In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease.
Join us as we explore the core tools of ServiceNow's Workflow Automation suite to build flows and subflows, playbooks, and decision tables on the Now Platform.
You can find all past and future sessions on the Now Community:
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Workflow Academy Playlist
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2023 Platform Academy Workflow Sessions Playlist
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Center of Excellence
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Getting Started with Playbooks
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