For More Information, please check details below:
In this session, I have explained how to Copy Work notes from Requested Items to Catalog Tasks using Business Rules.
========================BUSINESS RULES==========================
TABLE - Requested Item
WHEN TO RUN - Asynch and on Update
CONDITION - Worknotes Changes
SCRIPTS -
(function executeRule(current, previous /*null when async*/ ) {
// Add your code here
var sc_task = new GlideRecord('sc_task');
sc_task.addQuery('parent', current.getUniqueValue());
sc_task.query();
while (sc_task.next()) {
sc_task.work_notes = current.work_notes.getJournalEntry(1);
sc_task.update();
}
})(current, previous);
If you have any feedback related to the scripting part, please write it in the comment box.
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