Congratulations on the promotion! Thanks for the feedback and for watching the vid!

Hey nairobi203, thanks for the feedback! Let me know if you have topics you'd like to see covered. I'm always looking for ideas for new videos that might help people.

Thanks Farid! I appreciate your feedback.

Thanks Nestor! I'm glad you found the video helpful.

Hey Joao. Sorry I didn't meet your expectation. If you have a sec, shoot me a quick comment with your specific questions and I can use that to improve my next attempt.

brasileiro é foda kkkkk

@@mattstone8878 Thanks!

0:36 0:38

Hey Jeff.. that’s awesome to hear. Let me know if I can help in any way.

Hey how has this worked out for you? I’m thinking of doing the same

Awesome to hear Mohammed! Thanks for watching and for the feedback!

That is awesome to hear! Thanks!

Thanks! I do too and appreciate your feedback!

Thanks for the feedback!

Good advice!

Thanks Richard! Working on an overview of CMDB for next one. Let me know if you have a topic of interest.

@@ServiceNowSimple Awesome! If possible could you touch upon ACL as well. Would greatly appreciate it.

Thanks Shravan!

Thanks for the feedback Christopher!

Thanks Sean! Let me know if you have ServiceNow topics of interest.

Thanks!

Thanks for the feedback Jeffery! You're very welcome.

Thanks Venkata!

Your welcome! I'm glad you found the video helpful!

I get your point. I'm preaching to the choir here as I too am a member of IT and have been for over 30 years. I think I'm just trying to remind folks like us to remember that our true value comes from enabling others via technology.

Thanks for the feedback Ali!

Thanks for the feedback. Let me know if you have some specific questions or if I can help in any way. It's definitely a LOT, and I get your point. You might checkout my Welcome to ServiceNow video. It's more of a demonstration and might help.

I second that @martinCharles, very blurry picture of what this platform does, what it replaces and perhaps some examples would make it less abstract :-)

I'm glad it was helpful! Thanks for your feedback!

Thanks for the feedback Jason! Let me know if I can be of additional help.

Thanks for the feedback! Yep, I'm continuing to branch out on the videos. Please checkout the Knowledge Management Fundamentals and CMDB Fundamentals videos. Thanks for being part of the channel!

Yeah, I get it. I’m working on a video that covers the topic in more of a demo format. I’ve gotten similar comments from others.. appreciate your feedback!

Understood. Thanks for watching and the feedback.

Thanks for the feedback! More videos coming soon.

You should do it!! Lots of opportunities! Let me know how I can help, and watch for more videos to come.

LOL! For real, or sarcastic? Thanks for being part of the channel!

Love it!

It can do lot more than IT workflows.... That's a misconception that service now is only ticketing tool like jira...

I will try!

Thanks Michael!

Sorry the video missed the mark. Let me know if you have specific questions and I'll try and help more directly. Thanks for watching and being part of the channel!

Yes, the video doesn't really tell us what exactly Servicenow does. Problem ticketing? Removing into computers to troubleshoot? I just didn't get what the IT guy actually does with it. Maybe there's another video with that in its scope?

Thanks!

Those would represent the number of applications/modules that come with ServiceNow in support of that workflow or functional area.

I'm going to look into a video comparing Salesforce and ServiceNow. Others have ask the same question. Thanks for your feedback and please keep an eye on the channel for a future vid on the topic.

@@ServiceNowSimple When?

Thanks for watching Pradeep!

Thanks for the feedback. I'll look at a video more specific to the different workflows and the business value they provide. Thanks for being part of the channel!

Hey Cat, I'm not sure I understand your question. Are you talking about the 'badges' the ServiceNow training portal awards as training courses are completed? Let me know a few more details and I'll look into your question. Thanks!

​@@ServiceNowSimple Hi Jeff, Correct! How can I look-up the "badges" the ServiceNow training portal awards as training courses are completed by? (Not by an individual's name)

by a company/corporate name? (Not by an individual's name)

Thanks for the feedback LP. I just purchased a better quality mic and will keep working to be as brief as possible.

@@mattstone8878 yea. I have a new mic ready to go. I’d been using the one on my webcam and it wasn’t the best. Next video (coming soon) should be a LOT better, but I’ll hopefully get some feedback from you all and tweak accordingly.

Sorry I missed the mark for you. I have another video that is more of a demonstration. Please checkout the Welcome to ServiceNow video as I think it might help. Thanks for being part of the channel!

Unfortunately, I do not know. Drop me a reply if you found out as others probably have the same question! Thanks for being part of the channel!

Point taken. Let me know if you have any specific questions and I can try and help.

Thx!

If interested, you can join the developer program and get a Personal Developer Instance (PDI) which you can use to learn more. I have a video on how to obtain one on the channel.

I've added a new video that's maybe more what you were looking for on what ServiceNow does and how it works. It's titled ServiceNow Demonstration and is a more hands-on attempt at explaining it. I hope it helps!

Ugh.. I get comments like this occasionally. Let me know if you have any specific questions and I'll try to help. Thanks for being part of the channel!

I have no experience with Jira. I’ll check it out. Thanks for the feedback!

Yours is the 2nd comment requesting a more brief explanation. I'm certain we can do better.

NJ 2, I've recently added a new video discussing what ServiceNow is and does from a more hands-on demonstration perspective. The name of my channel is ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it's helpful. Thanks!

Hey Zsolt, sorry the video didn't get to what you were looking for. Reply back with some specific questions and maybe we can sort them out together. Thanks for the feedback.

Very true. I def over-stated the whole get rid of the IT dept thing. I’m a member of the IT dept myself. I just think it’s good for us to always seek opportunities to eliminate the need for our jobs and provide the people we support with tools to empower themselves. Thoughts?

@@ServiceNowSimple "I just think it’s good for us to always seek opportunities to eliminate the need for our jobs' ...that's insane and self-destructive.

I'd say that's fair Jardar. There was a time when if someone needed a website, they had to hire a developer to create it. That process has now been simplified (with a great deal of time, design, and coding) to the point that same person needing a website can now just build it themselves (with WordPress for example). I love that ServiceNow is taking that paradigm to the corporation. If a business person (the real revenue producers) need some IT-service to support their business process, how awesome would it be if IT processes could be packaged up in a way that would allow that business person to create the IT solution themselves!

@@ServiceNowSimple there's still a lot of integration work needed, and other implementation. Some changes to the infrastructure will require more of that work to be done. There's also being able to understand the infrastructure you're managing properly which will frequently require a deeper understanding than a higher level business perspective. For smaller solutions this may work reasonably well, once implemented, for the business users, but for a large solution set I think that can get very challenging very fast. There's something to be said for experience and simply having the time to focus on something more specific.

Hey Nicholas, I like it!

Sorry to hear that. Let me know if you have any specific questions and I'll try to help.

Ouch! Let me know how and why. I can learn from your thoughts.

Thanks for the note SumuraiWolf! I’ll look into a series of videos on SN Development and Admin. I also need to complete my Fundamentals series. I like your ideas.. keep them coming!😊

Got it. Thanks for the feedback!

Haha.. Good point Anthony! I honestly don’t know much about the contracts or pricing. I’ll dig into that because it is super important.

Thanks for the feedback. I've had several provide the same feedback and I'm currently working on a new video that answers the same questions, but via a live demonstration within the platform and UI.

Definitely no magic here.. Your comment reflects why I started this channel. I don't like glossing over things and really want to demystify IT. I can improve this. Thanks for your feedback. I'm going to start working on a clearer explanation.

Hey Reuben, thanks for your feedback. Here's how I see this. For most companies, IT is an expense. The IT department doesn't bring in revenue. The revenue comes from the business folks, and the value of IT comes from enabling them to be more effective and productive. ServiceNow's goal is to make the delivery of IT services to the business folks as simple as possible. Maybe even so simple, that the business folks can do it all themselves? That's the goal. Let me know your thoughts! It's a good topic of discussion...

​​@@ServiceNowSimpleThat is like saying that the only thing that makes money in a company is the company creator because without him/her the company would have never existed 😂😂😂

Hey NAC, I appreciate the feedback. I think my goal for this video specifically was a high-level overview of ServiceNow for people that maybe saw a commercial or heard it mentioned someplace. I have vids on other topics that dig deeper and are more demo oriented. If you have a few mins sometime, take a look and let me know your thoughts. I’m always looking for perspectives on how to improve the content. Thanks!

NAC, I've published a new video that might come closer to hitting the mark for you. My KZfaq channel is named ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it helps.

Sorry to hear the video wasn't helpful.

Sorry I missed the mark. Let me know more specifically what you were looking for and I'll try and help.

lol. The coolness factor is high

Sorry to hear that I missed the mark. Shoot me some specifics on your question and I'd be happy to see if I can help out. Thanks for your feedback!

Yeah, it's difficult to watch a video or take a training course and really understand fully. Thanks for watching the video though.

I get your frustration. I think it's because ServiceNow does so many things, but here's my definition in a nutshell. ServiceNow is a software company based in Santa Clara, California, founded by Fred Luddy in 2003, to solve problems large enterprises face with traditional IT delivery by providing a robust, simple to use, cloud-based environment in which businesspeople can solve the business problems themselves. Even simpler, ServiceNow can be thought of as your IT Department, in the cloud.

@@ServiceNowSimple the very last one is perfect, I got it!

​@@technicalboy1816 really because they said that in the video and im still confused. need to see a demo or something

I've published a new video that looks at defining what ServiceNow is and does from more of a hands-on, demonstration perspective. The name of my channel is ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it's helpful!

Yeah, it’s not easy to define because the scope can be so large.

Which part? Everything?!?!

Sorry I missed the mark with you. Let me know if you have a specific question and I can try and help. Thanks for watching though and for your feedback!