I dropped a customer recently who wanted to tell me how to cut her yard in a similar situation as the 1st part of the video. She wanted it super short to look like her neighbors. I told her that your neighbors cut their's at least once a week and then she said well I don't care if you leave grass laying on top. ABSOLUTELY NOT MA'AM!!! Plus fescue thrives at 3.5" and above. I told her that I'd have to double cut it every time to get it like she wanted it due to her saying absolutely not to weekly. She said the last girl did it. I told her that if I double cut it, it'll be an additional cost to her price. I said ma'am I operate a licensed and insured business and I have a reputation to maintain.

Very nice to see the sharing so those can learn. Nice job, Nick!

Noah is a on his way to being a pro👍 And that’s pro advice about not mixing business and friendship with customers, that was a perfect example of how it can backfire, especially with less personal contact like text

Noaaaaaaaaaaaahhhh !!!!! Yeeeees.... Glad he is sticking around so far. Hang in there Noah. You da man Nick !!!! Keep grindin loyaltyiskey

Your 100 percent correct keep it customer and a service professional relationship. Love your videos Nick you rock man.

Proud of Noah sticking around✌️Think you might have your man! Had a customer wanting monthly, and told them we don’t do monthly. We finally agreed on 3 wks. Up charged them 50%. Take care Nick😀

Those I call “Negotiators”. Get rid of them or at least keep your guard up!

Noah’s been doing great man! Keep giving him positive criticism and instruction. 👍🏼

You're absolutely right Nick I find the more friendly you become with anybody you're doing business with, whether it be your local mechanic or somebody you're providing services for they always try to take advantage of you especially if they're Penny Pinchers. I've had that happen with 2 personal mechanics now gotten real friendly with them and they seem to think they can push you off and make you wait for Stuff because they figure you're a nice guy and you'll understand but it don't work that way I should be treated like any other paying customer so it's best to keep business, business and pleasure pleasure.👊😎

You're right about being too comfortable as some people like to " flip the script. " Keep up the great vid's!

When they bring up “I have other companies charge me less” I’m just like you can call them instead.

Noah is doing great. Glad you could get that straighten out with the customer. That's why I'm not a fan of texting even if you truly know the person it doesn't alway convey tone like an actually phone call or talk face to face can.

watching from Australia u guys rock ,great quality of work on that first job ...was quite a bit of growth . .ur summers would be like ours rain and humidity bring on some long thick grass ...

I had a customer last week who refused to pay bc we wouldn't do weekly

I’m 20 years old, currently have 34 clients and one helper and have learned a lot from your Chanel. I’ve been mowing for 7 years, and thought I knew what I was doing, little did I know how much I had to learn from your videos, keep up the content.

Like your videos nick, keep up the hustle!

Great video Nick.

I agree with you Nick. As a senior in high school some clients expect cheap services. However, I charge them what it’s worth and if they don’t like it they can find someone else. Can’t run a profitable business if you let the customer influence your prices

Springtime in WA State...some of my bi-weeklies are twice that height. My weekly properties are typically that high. Stuff grows FAST around here in the spring.

Good to see Noah is working out in the job for you Nick. Cheers

Compliments on quality of work go a long way with an employee, looks like a hard working young man

I think you handled that great, smart thing you did by calling the customer, your not a fly by night lawn cutting guy , you are the real deal Professional for sure and it shows in how you act and what you do.

That was a very clean edge Noah did. Learned from the best!

Thank you Sensei

Nice work Nick.now thats tall grass.

I'm getting my air conditioner replaced in the truck and right now I'm hoping my customers feel close to me enough to let me reschedule them to next week

But, but,but,but, heyyyy Nick lol, can U do a video explaining the business side of it? Like showing how U charge cards on file,if U need ur own account. Basically just on how everything like that works N how it works(How 2 do it) ext. Love ur vids. Keep on keeping on..

Hey Nick I notice in couple of videos you mention that you take credit/debit cards as a form of payment. Which system or software do you use, out of curiosity?

Ninja 🌟Nick🌟 kicking azz with that ➡NiNJA MOWER↙.!!! ✌😂

Looks good man don't let them push you around drop them if they keep it up

Nick, when you called Noah to the camera, I noticed an ID card with Noah's picture on it on his vest. Do you give ID cards to your employees??, I guess it makes sense to do that now days. It lets your customers know that he is part of your team. Thanks

I have been in that situation like you did and I felt just like you did I don't like to disrespect anyone but especially my customers but I think you did a great job dealing with it the right way

You can't let them push you they will take advantage of us Nick good luck man

Ninja mower handled it smoothly

Cool vids keep it up

Ninja Mike in the house!!!

Yes...for customers like this, card on file is a must have, plus check it for charging your yard job prior to mowing. Early spring rains require more frequent mowing without exception. If they refuse then drop them as customers.

I take pride in being a hustler, and hustling. Sometimes what you say in text can be misconstrued. Not everybody has thick skin. Sounds like you worked out well, best case scenario got him to go weekly and retained him as a customer. Thumbs up!

Great video don't understand why someone would let grass get that bad

Yep. Always stay professional with a customer at that business level. I even try to avoid emojis to keep it professional. That personal level usually leads to the customer trying to get some sort of discount or special service (even maybe even a different manner in how you normally run your business). Texting can come off wrong sometimes without verbal communication. You may mean no harm but it may be perceived wrong than what you intended. Always slow down to text to spell things out in detail when you text and whenever things are in question, call the customer.

Economics is just a fancy way of saying you study hustlin' behaviors

Speaking of edging, when you are finished edging do you take time to actually blow the grass out of the edges or do you blow the sidewalk off?

Your right Nick

Walk away from that one!

I stopped offering biweekly cuts🤷‍♂️

I have customers like that, I do the same thing Nick

I've been watching a lot of these landscaping/mowing channels lately because I'm doing research trying to decided which mower I'm going to buy, and I've noticed a pattern from you professionals. Apparently the phrase, "It's a jungle" applies to any yard that is 1-2 weeks overdue for a crew cut! You city folk crack me up! I only cut my grass twice a month and when I do I cut it at 3" because that's the way I like it. I'd cut even less often if I didn't have to worry about snakes! lol! Thank God for country living! If I were a city dweller (or worse yet lived in an HOA), I'd be getting cited for code violations every month! PS - But I do agree that once a month is ridiculous. I don't know why any lawn mowing service would agree to that interval for a "regular customer" in the first place unless there were a "50% upcharge," as one commenter here mentioned.

i live in the mountains and shit grows so damm fast that's a nice lil yard i do acres of shit up to my knees or higher but it's just nuts where i live.

I don't understand people that let their lawn get out of hand like the first one.

What’s up ninja!

"I have a degree " WTF .. who cares ? IMO What this guy is trying to say is Im smarter than you and thats why Im able to make a lot of money ( be smart with money) and you are limited to an okay living ( cant make what I make ) . F that guy ! I dont take being talked down to very well but thats just me . Dump him! There are always other lawns , and lawns to be very profitable on . Great video!

2 things: Why would grass that tall be acceptable to the customer??? And that was a clean edge from Noah!

You do realize that actually lining the yard and sticking with consistent lines proves to be a more effective and efficient way of cutting. Do you ever give a yard lines?? We were a budge co and we still didn’t leave a place without double cutting, if it was needed, makes your lines show strong and always makes the yard look perfect.

Some of the ones we have been mowing have been almost knee high because of all the rain we been delayed so much and there still soaked so even double cut dosent help and some are even weed wacking only for now

Good video as always I don’t like text my self cause people can take thing the wrong way even though you don’t mean it like that. If you r able do a video on card on file and how that work thanks

Hey Nick, Yes, You are Right after having to Learn it the Hard way, Sorry That Happens..... Normally at the End of the Day these Customers Really Don’t care about you, They need a Service & you Provide That Service, They will drop you like a Bag of Hammers for a Cheaper Price. Many are Loyal but not All, No Matter how Good of a Job you have done for them in the Past. I’m in my 2nd season & I did Learn a Few Things: I have gotten Burned in the Past & it’s a Bad Feeling, Therefore I Do Not Negotiate my Price with a Customer or a potential Customer unless you are an Elderly Individual then I try to Help. If they don’t like the Price I just Move On or I do not do the Extra Service for your Existing Customer. 2nd I have Learned to Always stay Professional at all Times Because Some Customers are to Damn Sensitive 🙄 so it’s easier to air on the safe side of speaking to them. Unfortunately Nick, that’s the way it Goes with some Folks, what are you Gonna Do but keep moving forward. Great Story & Great Advice for everyone on this Channel. Thanks for Sharing Brother, Take Care & Be Safe Out Their 🇺🇸

Great video Nic nice edges but nic you didn’t show us how you Edge with the string trimmer So true you can’t let your guard down

Ankle high is tall? That’s normal I thought especially with cool season grasses

I had a client today that challenged me on your point of stand your ground. I’m finishing the trim and the customer asked me to just get my shovel and start planting flowers? Like that’s a part of the cost for the cut?! I said no and provided a quote for the job for next week. Gotta stand your ground

Back full time next week$$$$

Whats the differences between the stand behind zero turn to the regular zero turn

Just wondering if you agree to biweekly cuts, if you charge the customer a normal cut price and add half. So if the job is $100 weekly, charge bi-weekly $150. Saves customer $50 every two weeks and helps you recupe your extra time and equipment abuse. Also if customer wants to push out additional weeks, keep adding half the charge. They push out to a third week, that $150 bi-weekly becomes $200. You get paid for having to cut the yard twice in one visit. Business is business, right? Thoughts? Anybody do this already?

Not only that, cutting too much off at once is hard on the turf! What happened to the Ninja water?

U should.absolutely take offense when someone beats u down to peanuts... u gotta provide.for ur family too bro... it is way too easy to get mis interpretations from texting... happens all.the.time.. Good call on calling him immediately!! Great video keep up the.good.work brotha!

first year I had my landscape business I took all yards I figured I would keep the good ones and get rid of the bad ones here in Florida the competition is crazy one of the reasons I left the business was because people would come by and sugar and salt your tanks while you were in the back this was many years ago I'm sure there's ways around it now but yes I learned not to get comfortable I would not even take accounts a friends of mine especially friends by the way what kind of wheels are that on the back of your ninja mower I've never seen that before thanks

You should double cut yards that are bi weekly

I have a customer that does close to exactly this and I charge 35 to do it (I have a push mower seeing that I am just in 9th grade). Should I drop the customer or just raise the price?! Please help :)

Most people don't know the cost of gas and maintenance plus labor Insurance etc. And if they knew, that is why they do not do their own cutting.

Hope all is well Nick

My 2010 Honda does that fleer all 4 windows and sunroof...

You might be cutting bi weekly but it's the same amount of wear and tear on the equipment if not more than it would be. Mowers aren't designed to cut 18in of grass so it wears it out quicker than mowing it 3 times at normal height

A mans name is his business and what he represents

Believe me ninja, people will price check you all the time, people have a poker face man. I think you were right in line, tbh most people don't understand when your using sarcasm, which is why I don't ever use sarcasm with customers unless I am in person.

What up Nick! I yelled load out the truck window at you guys filling up at the store. My truck Nissan Titan I had it around a month and notice my windows came down on there on lol thought I had a short went to my dealer and he says let me see your remote and he made them come down standing out side I was like dam what a blonde moment 😂.. Good job Nick and Noah kicking ass on the edging. Keep up the good work. Nick your right a customer is a customer not a friend. I had one here at the shop on a snapper rider jack shaft busted and blade bent parts over $130 and labor was $75.00 he keep saying man parts high can you cut your labor. No I am not cutting my labor sorry parts cost and go up but my labor don't go down. He says joking my payroll check don't go up but your labor does I was like what the hell I told him take it somewhere eles get it fix. Bottom line he tells no I am not I trusted you for over 15 years fixing my mower. Stand your ground don't under cut your labor they will be another customer to take his spot. Nick you did right my friend.

I fire the customers who give me problems I do lol I can always find another yard to replace them

What do you do when your customer says that they are on a fixed budget and you had to make a business call to go up on bc of the business but they said if you go up anymore that they cannot afford it. Now the customer is retired what would you do Nick?

You're right you can't make money doing someones lawn once every month, not unless you charge them for two cuts every month. lol

How do you advertise and get clients?

Where is sassy james is he gone

Sometimes it makes me wonder how I keep from going under... lol

It's like mowing a mini forest damn, 😎

Isn't it dangerous to use that type of mower on incline and hills?

What’s the difference in weekly and by-weekly

The LED light on for what?

When the time comes that i can work for practice, I'll play darts.

It’s weekly or nothing for us

Hey Nick, did Noah do the edging with a stick edger or a string trimmer?? Either way it looks amazing. Big ups to Noah.

I don't blame ya SG. I had a prospective customer once ask me to mow without weedeating to save some bucks. I refused to do it. People driving by and seeing me there have no idea what he requested.. thats on me. I won't do it. I walked.

The word hustler by proper definitions implies dishonesty. The informal usage is positive, the formal is possibly negative.

Offense is never given you will always have to take it I would just leave that customer alone !!!

Don't understand why folks don't like or want to mow their own lawns...I thoroughly enjoy mowing and trimming. Oh well, a job for you guys!

Another comment because there's 2 days of content. Seems Noah is straight down the line 😎

Im a ninja now..!✌👍

Pff dust. Pff grass. Makes me laugh every time you do that.

what do you do for your mower deck to keep grass from building up? i dont have commercial grade stuff and im not doing it as a business, but i have 11 acres that i mow with a 46inch husq rider and it builds up like crazy

I miss sassy James

How about Noah and dem edges doe!!

I would never do biweekly here in Houston. It would be a foot tall.

Had a customer Friday wait till we mowed his yard and then came out and told us he wanted it cut at 2 inches instead of the normal 3 1/2 after we loaded the equipment ( mind you he wants push mowed and it takes 2 hours with 3 people) long story short had to push 3 customers back cause we got caught by a storm

What do you do in the winter?