Damaged Vinyl On Our Dumpsters. Question for

Рет қаралды 101

Ай бұрын

How do you account for damage to your dumpsters? When someone’s loading your container and they scratch up your vinyl, how do you account for that? Do you charge the customer for repair? Do you send them a bill? What do you do? Same-day dumpsters and blue-collar hauler can you guys speak into this?

Пікірлер: 8

@BlueCollarHaulers Ай бұрын

Garret! Thanks for reaching out. First of all your dumpsters are looking great! We are firm believers in running clean dumpsters as a way to represent the high standards of business we do in our valley. Regarding this topic, we haven't yet had to charge a customer for damages. If the damages are minimal like a ding in the paint or ripped vinyl, we fix everything ourselves. If this is a recurring problem with a specific client, we will stop renting to them because we know they don't care about our dumpsters. That being said if the damage is more than cosmetic and hinders the use of the dumpster(say the door gets dented or latches are broke). In this case we would hold the client liable. A big thing we try to emphasize to our clients Is how important our dumpsters and keeping them nice and maintained is to us. Along with our rules for the dumpster, we encourage the client to treat the dumpster like its their own. Like when lending out a car or truck, you expect people to be respectful of your property and take care of it. We totally get how frustrating it can be getting a dumpster returned with minor damages that are hard to justify charging for, but hinder the good looks of the dumpster. As for now, our solution is to fix these things ourself and just eat the cost as a price of doing business. Hope this answer helps with that question! We feel your pain over here at BCH!

@AroundTownDumpsterRental Ай бұрын

Thank you for your time writing this reply. I really appreciate your input on this. It’s topics like these we all have to figure out. It helps the industry by sharing this with each other. Our businesses and our customers all benefit by the shared knowledge. Any chance we’ll have a repeat of Dumpsters in the Desert?

@Mohave-Equipment Ай бұрын

Adding to previous comment. I believe it would be helpful in that us(the dumpster company) and the customer would basically have the understanding that " things do happen "... For them it may not have been an intentional or even a careless act but it would give them a little piece of mind that accidents happen and you understand these little miss-happs occur. For us, it helps us to maintain good customer relations by not having to make that call. Not having to sound accusatory and Keeping us on the customers positive.

@Mohave-Equipment Ай бұрын

Great question, the opinions are going to be polar opposites. That being said, I have been considering offering a damage insurance option to our customers on every can rental to help cover these situations and long term maintenance expenses.

@BlueCollarHaulers Ай бұрын

I considered that as well, but my worry is that the customer will buy the damage insurance, and then just absolutely thrash our can. Then hit us with the “well I bought the insurance for a reason”

@AroundTownDumpsterRental Ай бұрын

Good thinking. I like the damage protection idea. Maybe there is a way to write that into the agreement. The protection could cover minor damage like paint and vinyl but wouldn’t include damage to door hinges latches or top rail.