If mother cared so much about her entitled sis, she should GET her a house instead of asking OP to give up her house.

As my old manager used to say: the customer is always right, except when they're not.

Sister who wanted the other sister's house should be told, "I didn't have kids because I can't afford them. I can't afford yours, either."

"The customer is always right" sounds like an invitation for malicious compliance.

That's a bad manager for giving Karen her way. Karen already thinks she can do no wrong. Now that Karen will think she can do anything 🙄!

JUST BECAUSE PEOPLE ARE SINGLE THAT DOSENT MEAN THEY CANT BUY A HOUSE FOR JUST THEMSELVES

"why did you let the customer steal $500 worth of product???" "The customer is always right"

That mom who told one daughter she should "compromise" and let her sister and kids live with her is outrageous! You're right, it would turn into rent free and the kids would end up trashing the place...why doesn't the mom let them move in with her?

Fine, let the manager lose money. “The ribs are 15 dollars?! I’ll pay five! The customer is always right and my happiness is more important!”

If you cannot afford to take care of 3 kids, do not have 3 kids.

the last one is just heartbreaking and infuriating it reminds me of another story where someone had the same outcome, but it was much worse and even got revenge for it. it involved her aunt and cousin also, the manager doesnt deserve their job if that's what they're gonna do

If I were OP I would just quit. The customer ISN'T always right and I shouldn't be treated like a lesser being by both that lady AND my manager. Id also put in a complaint to HR.

I hope the cashier feels better knowing so many of us feel her frustration at the entitled customer

I am happy to hear that fourth story did not end up having the sister break her renter's lease and try to claim "we have nowhere to live, so you HAVE to let me and my kids move in"

We bigfoots don't even have houses in the woods and she wants a bigger one smh

The second story with the AH night manager sounds like he he was angry about being disturbed and having to be called to do his job. I bet he was lazing about. What OP could realistically do is go over the Night Manager to his boss and say "I've been directed to give the customer whatever they want whenever they ask, this doesn't feel like it should be within the scope of my responsibilities because I also have a duty to help protect the business within the scope of my role. Can I have clarification of what I can and can't authorize on my own?" Then sit back and watch as things get clarified in NM's ass real quick.

story 3- i would love to tell everyone I knew where to go to steal shit after that. screw that push over boss.

3:45 I have been in the position of the manager who's getting grief from a Karen and just don't want to deal with it so I have said just give her the discount. It would really depend on my mood and how they asked... But after hearing how much it bothered the employee, and how she felt not getting backed up by management for doing the right thing I now see it's really an obligation to your crew to stand behind them for these confrontations, and in these posts I feel much more satisfaction when the Karen's are put in their place with overabundance of kindness and no compliance. I know now I shouldn't do the easy way out just because it's easier. Crew deserves better, and Karen's should learn some of us won't just be pushed over if you push hard and loud enough. Good lesson here.

The sister post really made my head hurt. She basically said "Aren't I a good person for letting you live in your own home that you bought and I want for my own". Jeez, then we must all be the saintest of saints for letting so many people like her exist on the same plane of reality we live on.

I can't believe that last story. You really have to be a genuine asshole to do that. Like, it sounds to me like it's not even a matter of favoritism. Seems pretty malicious actually. The only way a person could do something like that was if they were specifically trying to hurt someone.

For that last story: I feel hope for the human race that her sister didn't end up like their mother despite the mother's attempts.

Amazing that the younger sister AND the mother actually think that OP owes her house to the sister!

Bruh my manager tells me "customer is always wrong" and we don't take their BS.

What the hell. As someone who’s been treated like a second class citizen the entire time I’ve worked in retail/food service, THE CUSTOMER IS NOT ALWAYS RIGHT. And being a customer does NOT entitle you to treat people like garbage 😤

Story 3: I would have retorted: "It's not about my happiness, but about corporate policy and written instructions. It clearly says here [insert]. Meanwhile your 'customer is always right' claim is not written down anywhere. Unless you can provide such a rule in writing, I will strictly adhere to company policy."

Manager: "The Customer is always right" Me, an intellectual customer: "Cool, so I'm just gonna give you $20 for this TV. I know the sign looks like it says $2000 but I say it really says $20 and I, the customer, am always right."

The last story was a little close to home... I never had my birthday party commandeered by my sister, but I have two siblings, and all three of us have birthdays within 9 days of each other - in chronological order (youngest first, then middle, then me - oldest)! I'm sure packing so many birthdays so close together made it rough on my parents, but they completely and totally forgot my 13th birthday. Not even a card or a happy birthday. No acknowledgement at all. From that year on, I kind of hated my birthday, and never cared to make a big deal out of it, even into my 40s.

It's good to know that the sister of the last story didn't grow up to be her mother. At 5 she likely didn't have a clue what her mother was doing to her sister, but as she got older she started seeing and changed her tune against their mother.

I hope Yolanda turned the night Manager in! That manager was lazy from the get-go! That is a piss-poor excuse for a manager. She probably caught him/her trying to sleep. I've worked far too many night shifts with far too many whiny managers that didn't want to do the job but sure wanted the paycheck!

I used to work at Walmart and I used to get yelled at for store prices I had a women yell at me because a gallon of milk was 2.99 and she wanted it for 1.99 when I told her I'm just a stocker I can't change prices she throw the milk on the floor and walked out ...I hatred my old job

That birthday story is so sad, with how I was as a kid I would’ve ruined my mother’s life until I moved out

Wait the sister was going to so kind let OP stay in their own house...what selflessness.....she couldnt be more kind unless she only took the master bedroom and her kids only got the other bedrooms for theiir own and a playroom. I bet she wouldve kindly let OP sleep on the couch. Her dogs even would be allowed to occupy the backyard only if chained

The story with Mark should have ended with quitting and telling him that he is a terrible boss The one with the sister and mother should have included “You can live with me if you pay the full rent, you NEED it so you pay for it. Final offer”

Re: Story 3 That night manager _Needs_ to be fired. By giving someone something for free/cheaper because they threw a hissy fit due to not understanding something, the manager is losing the store money... It always bugs me when managers put customers over the employees... Yeah, they give you money, but you're not getting that money without employees, genius. That's why you give them part of that money. I mean, if the *store* screws up, that's one thing, and it's appropriate for the store to make amends. If the customer is too stupid to read/understand the signage, that's not on them, not the store. Side note/fun fact: The phrase "the customer is always right" does NOT mean that the customer gets whatever they want; it's literally just an old slogan meaning that the customer will vote with their money, and can choose where to shop. ... Annoyingly, I've worked in a store and have seen this *exact* situation play out, having to personally spend several minutes explaining to a customer that "no, just because this looks like it's what's on sale doesn't mean it's on sale. No, our deal to give the item for free if the shelf price doesn't match the scanner doesn't apply because the shelf price you're pointing out is for a different item, and the price on the shelf for the item does match the scanner. No, a 32 pack of beer is NOT a 24 pack, and you're not getting it free because it doesn't match the price of the empty facing of 24 packs that was near it. No, not even if the 32 pack display was spilling over into the 24-pack facing. No, it's not false advertising, you just misread the tags. No, I'm not trying to call you stupid, etc. etc." I can see where the guy was coming from, and he wanted to save money... but come on. The tags literally say what they're for. I get that not everyone wants to read the ID numbers, but at least look at what a tag is for to make sure it's what you think it is! Of course, innocent misunderstandings happen too, and not everyone is horrible. I once helped an older man who was confused why one item on the receipt was twice as expensive (it was for two of the item, hence the doubled price. It was an honest mistake, since the indication that it's two of the item is pretty subtle if you're not looking super closely. He was plenty polite about it, too.)

“The customer is always right” that’s when you clock out and grab 3 of the most expensive things in be store and walk out. If they try and stop you just tell them you’re a customer now and you already paid for the the stuff

I feel bad for the kid whose father died in 2009, my grandfather died the exact same year and I had just turned 16. It's so hard losing someone you love who was always there for you, especially as a teenager.

Ok, the house. Why doesn't the mom live with the entitled daughter. That seems to be fair! Lol

Story 5- If only OP had thought to destroy the presents. They were officially hers to what she wanted with, after all.

As a retail worker myself i am sad that the manager in story 3 enables the entitled customer.

I'm so glad the grocery store I work at isn't one of those "the customer is always right" kinds. We'll straight up tell people to go to walmart if they're causing problems over something like that.

3rd story: Start the malicious compliance. I'd start adjusting prices for EVERY customer dispute no matter how minor. Even if the customer claims a $100 item is $20. I'm just doing what you told me, manager.

That last story: as a dad I would've obviously felt like I failed my child if I ever where to find *that* out after the fact... How can you not know your child didn't have a party she enjoyed... 😶

I feel for you because it’s happened to me . I worked for a store called Caldors in New England and the managers said the same thing to us give what the customer wants and make them happy . The stuff customers would pull was astonishing like bringing back a used toilet seat dirty and wanted a refund lol. There was a man that came in that had burned a pot more like melted it and wanted a refund . People would steal clothes and come in and want a refund and they got it . Of course after years of this they closed their stores they were all over our state they must have had 40 to 50 stores or more .

-Incompetent manager make a lot of karen I guess.. -Crying to mommy because she didn't get what she want.. boo hooo! I'll help OP slap some sense into that woman if I can. lol

Story 4 : if i were OP,i will go NC efective immediatialy.

Notice that the entitled sister doesn't live with the mother either.

I am just like the op in the first story. I LOVE confrontation with Karens (all manner of idiot, really). I especially enjoy deconstructing their world view in front of everyone. It's all about the little things in life.

... That last story is awful. Thank god she didn't resent her sister for her mother's behavior and that the both of them have each other to lean on. You hear some of these stories where they end up hating everyone and cutting all contact. I wonder if her mother looks back at the way she raised her children and feels any regret, because it seems like she's lost everyone over the years.

"The customer's happiness > yours" We've had a customer give a racist comment to a co-worker and I've had nearly all my co-workers hold their breath to not explode on them. Those principels, while true, only last for so long.

"The customer is always right" night manager is the reason all these entitled people spawn in the world.

I love how op in the last story does have a great sisterly relationship :)

After hearing story 3, I don't want to live on this planet anymore. At the rate of crazy this planet is going, I think living on Mars is starting to sound inviting!! 😭😭😭

Story four unless mom and sister names are on the mortgage they don’t get a say about op house

On my 8th birthday I was playing with cars outside. My mom came out gave me a spanking and walked away. My dad came home asked me why I was crying. Told him mom spanked me. He went into house mom came back out said that was my birthday spanking. My mom had mental problems (bi-polar).God rest her soul!!.

For the pen woman...the cashier should have yelled out "HEY SHOPLIFTER BRING IT BACK!"

You are wrong, Fluff! The golden child sister would expect OP to pay rent on her own house.

Don’t see why parents feel the need to favourite a child over other children it’s bs

Wait wait wat that favouritism I have. A twin sister and everyone went to a trampoline park for our birthday but I was left at home shit was that wrong of my parents?

"I spent $100 here so I'm entitled to take this pen." Hm. I should try that next time I go to walmart. "I've probably spent over $1000 here over the years _and_ I work here, so I'm entitled to take this giant flat-screen TV for free! 😤"

A 3 bedroom house can make sense for a single person, 1 room is a bedroom, 1 room for your office, and one room for your dogs

Story 2 My first thought when I heard she was banned until she returned the pen was that pen was coming back out of ink. Story 4+5 I used to feel sad hearing peoples families didn't visit them in old age homes and hospitals but after listening/reading so many entitled people stories I'm wondering if their the entitled family member and every one else is done with them.

I heard a story the other day about this parent who bought a home for his newly wed child. Because of the pandemic they had a small court house wedding and so the parent decided since the money wasn't spent on the wedding, he'd buy them a home instead. Well, the in-laws called OP and demanded that he give them the house instead and make the kids live in their apartment still. Now mind you, the in-laws lived in a completely different state, but that didn't matter to them. Some people I tell ya.

I can't even begin to describe how sick that is: Your parents throwing a party for your SISTER, even, though, it's supposed to be for your birthday.

"The customer is always right?" Is that so? I'd honestly take advantage of that. I'd try to get a friend to get a bunch of stuff wrongly marked down by me under this

Story 3. OP goes back to the stor and gets a lot of stuff ($200-$300) and then walk up to the register preferably with the night manager working it and demand that the price is $1 because the customer is always right and since she is not on the clock she is a customer.

We should throw OP an eighth birthday party to make up for it.

If anyone ever tells me 'the customer is always right' the first thing I'd say back is: "You know another saying that has lasted even longer? 'We have the right to refuse service to anyone.' So you pay what you owe, or we kick you out forever."

Supermarket story: Oh, the customer is always right. Gotcha. Cue malicious compliance....

“I’m entitled to take this pen.” Oh you’re entitled alright

Have a very Happy New Year Fluffy 😊

OP should clarify with the night manager that whatver the customer says the price is, they're right (and record it). And then have EVERYONE she knows come to store and "demand" special prices and sales.

So OP “humiliated” her sister and mother with an anonymous post displaying their behavior… If telling the truth about your behavior is enough to “humiliate” you, then your behavior is probably the problem that should be changed!

The last one just Breaks my heart man and then her father died? wow

Do karens have a group chat for sharing tactics

It's so comforting to hear that the rest of the family sides with Op in the fourth story, that rarely happens :(

8:57) People trying to take advantage of you always act as if they are doing you a big favor. My ex-wife's attitude was "Be reasonable. do it my way."

hey there my wonderful, friends, how is your day and happy new year!

10:40 you are wrong. very wrong. it would have gone something like this. "REEEEEEEEEEE333EEEEEEE FREEEEE SHIT NOWWWWWWWW"

That managers attitude is that customers should be able to steal if it's what makes them 'happy' lol

Wow, that manager - I wonder if his store runs at a loss?

Hey Mr. Fluff weird q but do you play any video games? If so which ones do you like the most?

Hey Mr. Fluff.

The customer is always right over my dead body, that manager needs to be fired or written up, The sign clearly said classic🤦‍♀️

That poor woman working in a grocery store needs a new job. I'm going to quote a cashier at a grocery store I used to shop at, when someone told her "the customer is always right": "What dumb idiot came up with that?!"

I see story 3 happen all the time in my job. We have some managers that follow policies and some that just cave in immediately to customers and let them get away with anything while making you look like an idiot for following policy to begin with. 😞

My dad has a thing for pens. Once he help a customer at a gas bar with her windshield wipers (he doesn't work there) and when he went inside he told the clerk "I just helped one of your customers. Can I have the pen" And they were like "yeah whatever" lol

Good God the salad story gives me horrible memories of working in a grocery store. Was called up to a cash for a price check and to find a Karen complaining it didn't scan at the price she thought. I went back and looked at the codes on the bread and the spot she got it from and they didn't match. I told her and she's like "well, customers don't read" and I said "it shows".

Sis really said she’d ALLOW you to live in YOUR house with her and her kids...

My mother once gave my female cousin a large garbage bag full of shirts. I didn't realize until the next day that those were all mine. I had to wear my dad's shirts to school because I didn't have enough shirts of my own after that.

I would quit that job if the manager doesn't support their staff. Fine, if a customer comes in and wants to steal, okay, "the customer is always right and their happiness trumps my happiness". He said it.

As a former cashier I can tell you, that .33 comes out of the cashier's paycheck. And a cashier's pen is SACRED!!!!

They should press charges for theft

"The most stunning act of favouritism" My sister failed a grade and got a horse. Not even close, eh.

The cashier can now maliciously comply. Have friends and family come in and argue down all prices.

Thank you so much for all you stories. I smile every time. I hope you realize the good you do and teaching other less assertive people how to deal with entitled people.

If i was that cashier i would have told all the customers their happiness was my only concern and asked each what they WANTED to pay.

With the fourth story, welp! There goes having a mom and sister!! They are so messed up for expecting op to just give up her home.

Entitled to take a pen?? ROFL 🤣 I work at a call center and they told us NO the customer is NOT always right because customers will lie 🙄 what is this world coming to 🤷‍♀️🤦🏼‍♀️

That last story made me cry. IDK why, but it broke my heart.

The mom and sister story is just ... unbelievable. The only way is to go No Contact, of course, with BOTH of them, the mom and sister. The sister is clearly the golden child and can’t accept that her sister has a nicer life than her, so she’s trying to drag her down. It was pretty clear from the beginning that she didn’t intent to pay rent. She actually expected OP to move out of HER own house.. that level of entitlement is just spectacular.. wow