An automotive engineer can move up through the ranks and become a workshop supervisor. Scott meets Continental Car Services workshop supervisor Devon Scott to learn about what his day might entail. "My primary role is to supervise the technicians and quality control," Devon explains. This means keeping the team busy, prioritising jobs and then allocating jobs to the most suitable technician. Being a fully qualified technician is a must for the role to ensure the job is being done correctly and to step in and offer assistance if necessary.
Communication skills are also a top priority for Devon as he needs to maintain good working relationships with the team. They need to understand the importance of high quality work as with upmarket brands, customer expectations are also high. So when a job has been completed and the technician has completed the road test, Devon also will do a final quality control road test and check the work done before the car is handed back to the owner. Scott soon realises the road tests are like the icing on this job's cake!
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