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This video goes out to all those people who answer the phone. If you've ever called a towing company on a snow day you probably have a little more respect for the person answering the phone when you need a tire change, run out of gas or mistakenly lock your keys in your Honda.
Tow truck drivers if you can understand what happens on the other side of the two-way radio you'll have a new-found respect for your dispatcher. No relationship is ever perfect, the one that dispatcher and driver share is unique and should be worked on from both sides.