Do You Know What the Salesforce Customer 360 is? (includes Product List)

Рет қаралды 5,064

Күн бұрын

Hey Salesforce Friends! 👋
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Also, let me know if you have any questions about Salesforce and/or there are any other videos you'd think would be good to make.
May the Salesforce be with you! x
Connect with me on LinkedIn: / adam-foyston-32148954
Timecodes
0:00 - Intro & Overview
0:41 - What is Salesforce Customer 360?
4:21 - Salesforce Product List for Customer 360
06:01 - Sales Cloud
06:19 - Service Cloud
07:13 - Marketing Cloud
07:49 - Commerce Cloud
09:25 - Tableau
09:49 - Mulesoft
11:56 - Slack
13:04 - Platform
13:50 - What is Salesforce Genie?
17:10 - Net Zero
18:21 - Learn More/Outro

Пікірлер: 21

@casvandenbroecke4046 9 ай бұрын

Thank you for the great explanation! It was a pleasure te watch!

@9lightsrecords 6 ай бұрын

Great video, great insights, no bs!

@Emmanuel144 Жыл бұрын

BEST SALESFORCE CHANNEL! 😁 GOD BLESS YOU! 🙏❤️

@AdamFoyston 9 ай бұрын

From Jesus himself! Thanks you! xx

@salesforcenow Жыл бұрын

Great overview! This is much more applicable to enterprise companies, but everyone should be aware of how Salesforce is positioning itself as the go-to shop for any view between a business and their customers.

@AdamFoyston Жыл бұрын

Agreed! Thanks mate. :)

@mustafabaser1619 Жыл бұрын

Thanks for the great video

@Hen_Passarelli Жыл бұрын

Reeeeally useful video. thanks a lot

@AdamFoyston Жыл бұрын

You're welcome! Thanks for the comments :)

@juliajurkowa3720 Жыл бұрын

Hi! Your videos are great and so much fun! Can you also do a series for service cloud certification? That would be great!😊❤

@AdamFoyston Жыл бұрын

Great suggestion! I am actually Service Cloud Consultant qualified, but been a while since being in there, so will have to revist!

@salesforce101 Жыл бұрын

Great explanation 👏👏

@AdamFoyston 9 ай бұрын

Thank you! x Great looking channel by the way (although I don't speak Turkish!) great thumbnails and you come across engaging! Awesome work!

@Emmanuel144 Жыл бұрын

Subbed with notifications!

@AdamFoyston Жыл бұрын

Thank you! :)

@jmar_onair1427 Жыл бұрын

Hi Adam, I have a Salesforce Scenario for you. Hopefully, this is a good video idea. Here's the situation. Let's say you create a Survey using Salesforce Surveys and for every new response that comes in, you want to create an event based on those fields in the survey. How would you do that setting up a record triggered flow? Your videos are great. :) Keep it up

@AdamFoyston Жыл бұрын

Hi there! Great scenario. My first thought would be to first ensure the you know where the data is going for the user entries (from the survey). Once in a record and field, you can use a Record Triggered Flow to look at the values in that record to 'do something' like the event you mention, e.g. a new task, an email, update a field. The key thing is to plan out how what it is you want to do on which field values and then build from there. :)

@muchinakaranja1352 Жыл бұрын

Your energy is palpable

@AdamFoyston Жыл бұрын

haha thanks!

@user-gx8yk7hx7i Жыл бұрын

A useless platform, imo.

@AdamFoyston 9 ай бұрын

haha - i guess depends on the aim/what you're trying to acheive, but I value a different opinion on these things. What's your go to for CRM/building a 'complete view of a customer' system wise?