A very balanced and honest approach. I share all the same frustrations with my Polestar. Love the car but it is becoming very hard to live with! Let us hope Polestar start to take these issues very seriously and impliment solutions or I fear they will never be treated as a serious alternative to some other well establish EV brands.

"I'm not saying don't buy a Polestar" - but the title of the video is "Don't buy a Polestar", lol

I get the impression that the 4G problems have been solved, already driving several days without issues in NL.

Sold mine after 3 months, was spending more time charging then driving ... but when it drives between the charging, it puts a smile on your face

On the topic of charging, in research we tend to assess batteries in terms of something called "C-rate", where "C" is defined as a full charge (or discharge) in 1 hour. Then "2C" is a full charge in half an hour and so on. This reflects the intrinsic performance of the battery or pack, whereas the kW value is heavily influenced by the size of the pack. So if you compare an e-tron (with a 95kWh pack) with a Polestar 2 (78kWh), then 150kW on the e-tron is a C-rate of 1.58, whilst on a Polestar it is 1.92. Bjørn Nyland reports 134kW at low SoC for the Polestar, and Fastned claim 150kW max in their charge curve. Both are a higher C-rate than the Audi, but only at low SoC. The "magic" of the Audi is that it retains the 1.6C charge rate all the way to 80% SoC (actually 73% of the full capacity, cos Audi hide a lot from the user). No-other car does that. Even the Model 3 drops below 1.6C at around 60% SoC. It is a very interesting question as to why Audi have chosen to push the battery so hard at higher SoC, and whether the large hidden buffer of capacity is to mask degradation that comes from that choice. So I personally wouldn't compare with the Audi, but with other cars that display more "normal" tapered charge curves. And if you exclude the Tesla's and the Taycan from those, the Polestar is very competitive in terms of C-rate vs SoC. The only thing they need to sort out is the pre-heating routine when you navigate to the charger.

Thank you. Your videos are so much more useful than all the reviews from "influencers" who have only had the car a couple of days. I don't think you can blame Polestar for the fact the WLTP figures are unrealistic - it's a standard test which they do not control. EV database gives the realistic range as 245 miles (average) or 175 miles (motorways in winter) which seems to similar to what you are getting. As you say, the bigger problem is slow charging. Who wants to hang around in British winter weather (it's sleeting at the moment!) for hours to get enough charge to get home? Just one suggestion: you could cut back on "really". I counted 28 in this 14 minute video!

I just cancelled my test drive of a Polestar 2 because of this video. I’ve had an MG5 EV since January and done 5,000 trouble-free, reliable, comfortable miles. It cost me half of the cost of the P2 but I thought I would test drive one with a view to changing at the end of the year now I’m converted to EV’s! But, quite honestly, watching this video and reading the forums and the many supposed teething troubles, I just don’t want it. My MG5 hasn’t had any teething problems whatsoever…nothing. To me, this is more important than the higher spec of the P2.

#1: The software issues sound like the problems I had to deal with when I had an Android Wear smart watch. LG blamed Google, Google blamed LG, and it was all built on an underpowered processor by Snapdragon. Sold it after a year. Each update brought more bugs than fixes. #2: I hope battery pre-conditioning for DC charging will come with an update. Am also sure the range + charging issue would much smaller if the car had a heat pump. I know some people may not like Tesla, but with the 2021 upgrades, I would really struggle to justify going for a Polestar 2 instead. (Despite the design being nicer.)

Thank you for this honest review. No App, high consumption, 4G problems, service station far away ... a very nice car but this vid then finally pushes me towards the VW ID4.

I think they have left the customer to do the back end of the R&D themselves. The lack of a app is staggering in his day and age and after just 300 miles it’s already been back once and today I got the engine coolant malfunction warning. Roadside assistance told me that in fact I hadn’t broken down and she knew nothing about the problem. Advised to call customer service that had closed 4 hours earlier. 300 miles in and I know I haven’t brought the right car. Glad I only have it for 2 years and I am sure that they won’t have the software issues sorted by then. So disappointed....

Thanks for the honest report. Never mind the 4G issue, the fundamental problem with this car is the poor efficiency and range.

I'm going to setup my own SIM card in the car tomorrow to test if its a car problem or a provider problem. I'll keep you posted

We had same problems with 4G in Germany, but it seems to be solved since 2 days

Great video for current and potential PS2 owners. Just taken my Polestar to an Ionity 350kWH charger with a warm battery and 45% charge. Left if for an hour and the max charge throughout was 49kW. Unacceptable in my opinion and not a one off. Guy next to me had an E-Tron and he was almost getting full power. I've had the car in twice now with Volvo for SW updates/head unit reflashes and I am still left with 4g/WiFi issues/slow charging/loss of GPS/Preheating greyed out if not plugged in. I get we're all early adopters but this car is not cheap and it is obvious to me that it needed another 6 months of testing/QA before release. I, like you, have been mostly positive about the car since it was delivered and have put up with the niggles but that's all wearing thin now and I am considering giving the thing back. Design of the car is great, a real head turner. Infotainment system is good, if a little limited app-wise for now (and pretty useless without internet connectivity). Power delivery and handling for such a heavy car is immense. Pixel high beam lights are magical. Such a shame they couldn't release a finished product.

P2 owner in Sweden. 4G noticeably better the last 2 days. Gone from working maybe 3% of the time to 90+% of the time. Also came across this interesting info in the online manual today, will be very cool of true: Using the Polestar Connect app with wearables The Polestar Connect app can be connected to what are known as wearables. You can use the Polestar Connect app to start the parking heater and lock the car directly from a smartwatch, for example. Smartwatch functions Functions that are available for smartwatches (Apple Watch and Android Wear): Viewing the battery level. Locking the car. Viewing the position of the car on a map. Start the parking heater.

From The Netherlands, I had the same problem with 4G, until a few days back. Fully agree with you Bradley, it is a pain in the ass when 4G doesn't work. But I see the PS2 as a work in progress, as with all new EV's. At least the PS2 was a quality build car from the start, something the "other" brand still hasn't fixed......

Another great video. I was due to order my P2 this month, but have put this on hold. Polestar claim to be a premium brand, and whilst teething problems could be expected, these areas are simply not good enough! It sounds as if the app is months off and not early 2022 as I’ve been advised several times. I can’t help feeling Polestar are taking their customers for granted and I am having serious second thoughts. I hope Polestar up their game!

When I had my diesel it got nowhere near its range per gallon Wet and cold temperatures have affected all cars but 4g and wifi issues should not be a problem

Really good video, I've experienced all the same issues as you. The app functionality was a key part of their marketing campaign. When I purchased the car in July there was no mention at all the app would be with us in mid 2021! I'm now on my 10th visit to Volvo to try and resolve my on going issues. Very frustrating.

Hello everyone, it's been a while since the last comments, I was thinking of buying this car. Have the problems that you have exposed been solved?

You hit the nail on the head, 4g, problems connecting to WiFi on my smartphone hotspot when 4g is out and no app. And last but not least, bad consumption, i'm getting 31.5Kwh /100km.. I charge at home at 10.5Khw and dont normally drive more then 200km/day so its not a big problem but still.. 4g is a must and an app it not that hard to devellop..

Lots of good points and well made Bradley. We went to Leicester earlier in the week and lost 4g as we came off the motorway, luckily I knew where we were going or we could have had big satnav problems. I'm with you totally on the app thing, yes it's great to have pre heating but what a ball ache to have to go out in cold, rain and snow to activate it in the car, that almost defeats the object of having it in the first place. Our range over urban, rural and motorway is about 160-175 miles per full 100% charge (extrapolated from the journey mileage divided by the percentage of battery used) Like you we love the car and for the relatively short journeys we do at the moment it is brilliant but hopefully come the summer when we can go camping the sub 200 mile range may become a "thing".

Wow, look how many comment already! Done less than 350 miles in my P2, and next week it's going to the garage to the second time for the issues you raise here. Sounds like it won't get fixed. It's a real shame as this is my first EV, and I love driving it. But software issues and very poor range make me think I should have gone for a cheaper car..... Or a Tesla.

Update Feb. 2021 announced today, including improved range and fast-charging speed DC. 😀

Dont want to defend Polestar and Volvo but lets be straight. Swedish virtue by the way, does not always go down well in the UK. Range and charging. EVs generally suck in winter. Range is considerably shorter and charging is slower. And thats just the way it is. You should think of this time of year as a worst case scenario. Fast charging is terrific but too much and too fast might degrade your precious battery. The 4G issue just has to be fixed ASAP. The app should have been available when the PS2 went to market. Really do hope that you will be happier w the car eventually. There seems to be many things to like. It can only get better:)

I got so many problems with my car now, buy i still love it. Trust it will get fixed. My problems: Alarm go off all the time, ACC not working, driving assistant not working, collision helper not working, driver alert fail, 4g, camera didnt work one day, preheating when not connected dont work all the time, phone wont connect everytime. (Sry my bad english, not first language)

I am owning a Tesla Model 3 LR AWD for close to 2 years now. Best car I have ever owned and super happy with it. It has made me decide not to go ICE anymore (something I realized the first time I test drove the Tesla Model S about 7 years ago), and that after 30 years of being a loyal BMW 3-series customer both for my private as my company cars. For replacing my company leased BMW 3-series, I had 3 cars in mind to be my next company car (in alphabetical order): Ford Mustang Mach-E, Polestar 2, and Tesla Model 3. Both Ford and Polestar simply do not convince me on the efficiency and available charging infrastructure, as I travel often long stretches and also in Poland. Only the Tesla Model 3 LR enables to do the travel in Poland (slightly over 1000 km on a day) without range anxiety caused by an ICE'd charger at the hotel I stay. And when looking to this 1000 km ride, it takes 35 minutes less in the Tesla Model 3 LR than with the Ford Mustang Mach-E, and compared to the Polestar 2 I save 41 minutes on the same trip in the Tesla Model 3 LR. Not to talk about the kWh prices I will be charged at non Tesla Superchargers, which is the 2nd big main reason for me not going to competitors of Tesla (even though it is not me who pays the bill). A 3rd key element is the API that Tesla has enabled so that you can use services like TeslaFi or have your own little Raspberry Pi running with TeslaMate to create your own car data-pool on drives, charges and what more. The points you have rightfully complained about are for me amplifiers to not decide for a Polestar 2. I am sure Polestar will get them sorted out, but it does show that the product is rushed out and that is not uncommon in today's EV industry. Cold temperatures and lower range is something predominantly to EVs. ICE face this too but to a lesser extend. Reason being that you get you warm interior air for "free" as heat is the by-product of the huge inefficiency of combustion engines. In EVs - which are way more efficient - there is not much of heat as a by-product so that you need to start using electricity to create heat. With our Tesla will minimize this loss by pre-heating / pre-conditioning the car for a (longer) trip while it is still hanging on the charger; simply put interior conditioning on via the app or on a preset time so that interior and battery gets warmed up (and windows de-iced). I fully agree with you that this lower range @ cold temperatures are acceptable, but become annoying when fast-charging capability is not where it needs to be. This is a deficite (cold-gate) to most if not all EVs except Tesla; only the new Made In China Tesla Model 3 SR+ has at the moment this issue too but a software update to release higher fast charging capability is expected by the end of this month. I am really happy that more and more EV models get released and introduced as competition is something with which we all benefit. I am disappointed with the performance on efficiency and fast charging capability (last one especially in cold temperatures - when you need it to be at its best) of Polestar, Ford, Volkswagen, Audi and what more. I really hope all of these brands make improvements on these key performance indicators as it will also better support the transition to EVs.

Dunno if this has been heard before, but this is what I was told about the app when I test drove the car in Dec: the car and the app were intended to be launched together but the app company (in Germany apparently) went into the first lockdown and the development stopped. So Polestar launched the car anyway with the naff box-key which was originally supposed to just be a backup key that owners would never normally use. If this is all true (and it’s a big IF), continued lockdowns will just keep delaying the app’s release. I was keen on the Polestar but am reluctantly moving towards the Tesla with these continued push-backs on fixes and instability in the software.

Really suprised at the problems you are having - no 4G problems on my diesel XC90, no wifi problems and also have a really useful app with it - and lets be honest the Polestar is a Volvo (no bad thing) just with the Andriod Auto interface rather than Vovo's Sensus (all the functionality you have shown is almost identical). Finally as an aside on a long run easily does the stated mpg even in winter !

As for range/charging i believe a thorough change in WLTP range indications is in order. And no that s not just the EU, companies like polestar and tesla should not even advertise its WLTP range maybe although it is something to compare cars in general. Especially to new EV users these kinda of ranges are confusing, be upfront about summer and winter ranges, that is not just a polestar issue btw.

Thank you, good information. How are you finding the 4g/ wifi issue a year and a half later?

Dear Short Circuit I currently have a Polestar 2 on order and have followed your particular posts with interest. It was a shame to see your last post regarding some of the issues as until then your enthusiasm had kept the excitement of my impending delivery very high. I’m of course hoping feedback like yours will provoke some reaction from Polestar pre my delivery but at least I can now plan some contingency via my mobile phone plus the knowledge now gained from similar vloggers of how to perform temporary 4G resets on the fly. Regards 👍

I picked mine up on Monday and 4G issue was fixed with an update at handover. However, my car has stopped charging. Plug it in and turns red. They tell me I have to take it into Volvo. Not really engaged and you’re right about customer service. Should also say that I live in northern Sweden. It’s 10 below zero here at the moment and I suspect that is the issue with charging. Went to bed yesterday with 50% in charge left. Woke up with 47%. Not getting anything close to the range I thought I was going to get.

As a very happy V90 owner it’s disappointing to hear problems with the sister brand. I’ve found Volvo dealers to be substandard.

I like your candor in bringing attention to these issues. Sounds to me that they're working with the minimum number of employees. No app and connectivity issues at this stage are quite telling. In fact, I think it's bizarre! I'm so pleased I went with Tesla Model 3 LR. I got turned off Polestar early because I wasn't about to go out of my way to take a test drive and anyway, the whole setup with selling on the internet with no dedicated dealers didn't sit well with me. These issues make me wonder how much of the actual software development is under the Polestar roof. I suspect it's being done by Geely and maybe it won't be finished until the Volvo EV is nearly out. I just went to Connoisseur Coffee in Redwood City, Ca. to pick up some Ethiopian Moka Sida and my navigation rerouted me to avoid heavy traffic all on its own. Nice surprise! I would have never thought to take that route because it required local knowledge. I've owned for two weeks and it's been a hoot every day. Tried summon this morning and that didn't work very well IMO. I'm not rushing the learning stage and prefer pleaseant little surprises as I go.

The lack of an app puzzles me because, with all the commonality with Volvo, Volvo has in place the backend server infrastructure to support hundreds of thousands of connected cars, including my 2016 S60. With EVs it's important to know that the car hasn't been disconnected from the charger so I'd say the app is essential. With Google in the mix it's a wonder this couldn't have been available at launch, even if a barebones utility.

about the app. the app MAY BE READY, but if they are still suffering with 4G issues, in their best interest is not to release the app. why? because now you can work around the issue by using nav on the phone, or tether the signal IF the tethering is working, but if you release the app and the 4g is not working, then your customer will recognise the 4g issue as a much serious problem because that makes the entire app useless.

Hi! Please don't do the same mistake like many other reviewers and start do clickbaits. Sure there are problems with your car that is frustrating but it's problems with ALL new cars on the market, especially new EVs. I have an VW ID3 since a couple of months and there are a lot of issues (mostly sofware related) but I guess that is the price you have to pay if you buy a new model. Same thing with new phones, cumputers etc etc... Anyway, I really hope they fix your problems ASAP

You have to accept when buying this car or any other new technology for that matter that there will be teething problems. I have had a minor issue with 4G connectivity but not of recent although because of lockdown I’m doing very little mileage. The main problem I am having is the charging cutting out so I very rarely achieve more than 10-20% additional charge before it stops. Your comment about a disconnect between Polestar and Volvo rings true with me as I’ve been trying to get the car looked at by the authorised dealer (which is 40 mins drive away rather than my local Volvo dealer which is 5 mins) but I’ve been waiting almost 2 weeks now. Unusual times due to virus I know but that is poor. Lastly my experience of the range is the same and the range indicator on the dash is a waste of time, the true measure is in google maps. I’m giving this the benefit of doubt at the moment due to short journeys and cold temperatures. Notwithstanding the above, I love my Polestar 2 and am really looking forward to getting out and about in it properly once the weather improves and UK restrictions are lifted.

I hear you! Took mine to Volvo today. Fixed a slight rattle in the passenger seat and update the software. Now have no 4G at all. Not even the 4G icon with the x, just no 4G. They're calling me back in the morning to try and fix it. After watching this I'm not hopeful!

The first complaint sounds like a issue with Google android.... and perhaps Polestar hasnt together with Google came up with why its not working. Could be a problem with the surftablet in the car? I hope they fix it. Annoying problem though.

I regularly watch your videos and have indeed subscribed, and in this you present a very honest and balanced view of the issues you're car is suffering. Hopefully I'm wrong and they will find a solution next week as you say, however I'm thinking this is something more fundamental in the system software. I may sound cynical, but it seems to me that vehicle issues such as Infotainment problems, are balanced by the time/cost to examine and rectfy the fault, compared with the number of existing complaints the Manufacturer is receiving most probably worldwide. If it then is becoming something which could impact sales and reputation, then it will get bumped up the priority list, and then it's a question of the Tech teams finding the solution, but it probably has to meet the time/cost/sales and reputational impact equation to start with. I have heard many stories concerning all makes of car at any price, and have personally experienced similar such issues with my own cars, and from what I can see, when it comes to systemic faults, they can take a while to get sorted. As I say I hope I'm wrong and they get it working, and either way I eagerly await your next video documenting the outcome.

I was very interested in buying a Polestar 2 over a Tesla Model 3, because of the feeling the car creates and the message the car and the company give to my sense of aesthetics. Range issues, missing heat pump and charging issues make me chose the Tesla Model 3. I think this is not really fixable via software. It´s just the price you pay for a opulent interior and a gorgeous design. Better charging, better efficiency and better evolution in the future. I´m so sad, because I love the Polestar´s design and the feeling which comes with it. I just think Polestar needs a few years of experience and research to come up to Tesla´s standards. So let´s see: maybe then they will bring out just the perfect electric car. I strongly believe in Polestar in the future!

Hope this 4G issue is sorted soon - I’m hopefully going to order soon!

Thanks Bradley for being frank about your experience. I accept some commenters have had a different experience but there are a number of others who share yours. It’s worrying when the fundamental characteristics of the car seem to still be ‘developing’ rather than being ready when the car is launched. Knowing what you know now, would you still make the decision to get a Polestar? Also have you had any assistance from your leasing funder? Do they have any responsibility for the decencies in the car?

Been interesting watching these. Test drove a Polestar in August and was all ready to make the purchase as I loved the black interior and that aggressive front end, and it felt well put together. But then the first people started getting them and had the first issues like the 12v issue, the 4G problem, high consumption, then the reveal there was no OTA updates and you had to go to the dealers to get updates installed was what killed it for me as it was always going to be the case the car would have issues but being able to ship constant OTA updates to the car to fix them is extremely important. The roadmap of feature releases also concerned me as in August the app was coming for Christmas then by September it was 'in 2021' the same for CarPlay which was important to me. I was also concerned by Google as they have a habit of releasing things and then not developing them and I started reading that Android Automotive doesn't support video playback (KZfaq/Netflix/etc.) and other 'standard' Android features so the lack of interesting apps wasn't due to lack of imagination from developers but from Google. In the end I went with a Tesla Model 3 LR, while Tesla even after 2 years of building this car still can't seem to screw a door on properly, they have gone through all these minor teething issues, they have a proven record of releasing updates and improving the car and if they want to allow adding Apple Music or Plex Media Player they can do it and aren't dependant on a 3rd party to develop it. I hope for Polestar that this is all just early day stuff and this time next year there's an app, a decent app selection and regular OTA updates, competition in the EV sector is good and having a choice of EV manufacturers is important.

Good review. Not the car to buy at this time.

Multinational car: small European brand, Scandinavian design, large Chinese manufacturer, American infotainment technology. From this global network, the Polestar 2 sets a benchmark for comfortable cabins that most major manufacturers do not reach😎💓😎 Therefore I love my PS2 PP SNOW LEOPARD 💞

The 4G issue is still happening - at least it is for me anyway. Loses signal every now and then, which is pretty annoying!

I got mine a little less than a month ago here in the US. Fortunately I can NOT confirm the 4g and WiFi issues that are mentioned in this video. Perhaps I'm just lucky? I can see that 4g might behave differently in different countries and with different carriers. (I think it is AT&T here.) But WiFi has been working fine for me - the car connects perfectly to my home WiFi, at least as far as I can tell. I 100% agree with many of the other frustrations. Charging issues are annoying. The car does not work with certain EA stations here in the US. The promised January OTA update is supposed to fix that. We'll see. The lack of an app and the lack of the digital (phone-based) key, which is part of Polestar's advertising!, is embarrassing. There are some other issues where I haven't figured out yet if they are real problems with the car's software or something I'm doing wrong myself. For example, the rear view mirror often does not fold down on the first attempt of putting the car in reverse. That's usually on a cold start in my garage. Also, I still haven't fully figured out how seat position is related to profiles (and to corresponding keys). When my wife opens the car with her key, the entertainment system shows her account but the seats seem to stubbornly stay in my position...

The reliance on an internet signal for music and nav (unless you have thought in advance and downloaded a map) is the main factor putting me off the Polestar 2. I regularly in normal times visit Mid Wales and North Norfolk where a 4G signal is rarely available. 4G was never planned to be the telecoms solution for rural areas; that is 5G and it is disppointing when a manufacturer relies on something that is not universally available. I wonder whether there is location variation between those with no issues and those who have none and are happy.

But you don't need an app because internet connection is not even working.

There's this feeling of something not quite right with Polestar and/or the 2, IMHO. The fundamentals of the cars are very good: it's a looker, drives well, well put together, etc. Then there's the almost inexplicable "but". But, for a connected car, it's very strange to not have a proper app from day 0: I don't get how it wasn't a major point from way early in the project. But, it's very strange to have issues with slow charging due to cold batteries on a scandinavian brand! Doesn't matter where the car is built. The brand HQ is in Gothenburg, so you fully expect the top brass to know what the cold is and do. It's puzzling.

As a fellow owner I couldn't agree more with everything you said. I've already advised a couple of people not to buy one. It's a shame because it could be such a great car

The exaggerated range estimates are bugging me. The BMW i3 does a very good job of adjusting its range estimates based on temperatures and the route selected when a destination is entered into Nav. It deducts range for cold temps, highway speeds, and elevation gain. It adds range for destinations involving slow speed city trips or descents out of the mountains.

About the car needing service. I read on the Polestar website that the service is included to get it picked up and delivered back. Did you inquire about that?

Even although i thoroughly enjoyed your videos so far, I seriously dislike clickbait like this one. I feel you were and should be above that to be honest. I feel your frustration on some of the issues you are recently experiencing but lets hope the CEO of polestar is right in that he stated yesterday the issue should get better this coming monday so i hope your jumping the gun on that one. The app well first half of 2021 is allways communicated by polestar so that really shouldnt come as a suprise. Range wise yes its lacking, allthough i feel it is not the same for every polestar 2 out there which is weird. Now in your defence i actually think the biggest issue current going on is not any of the things you mention but it really is Polestar as a company to be honest and open about any issues that are currently going on, be it bugs or issues. The same goes for fixes they implement, let your users know which issues you fixed and the ones you did not and when you are planning to fix them. So yes some of what you are saying i agree with but in reality not all of them and what remains is my thorough dislike of clickbait in any shape or form so i sincerely hope you will abstain from it going forward.... Just an honest opinion nothing more.

Numbers of people, out of the 10’s of thousands of P2 owners, is minuscule. That said, Volvo has the same system……ask them (they are bigger, with more customers) what the issue/solution is is

A very informative, informed and balanced video. I can see absolutely nothing wrong with the title. If people think it is click bait then more fool them for clicking. I ordered mine in June and have still not received it, for this reason alone I could not recommend a Polestar 2 and regret ordering one. Even though I have not received mine yet I feel I am sharing the frustration with issues mentioned in the video. It is patently obvious that this car was released too early, no App for gods sake!! an infotainment system which was hailed as a major advance in technology but simply doesn't work properly and reports on the Facebook group of vehicles dangerously engaging collision avoidance when not required resulting in cars swerving and applying emergency brakes when travelling at speed. What should have been an enjoyable buying process has become a regrettable experience.

I have had a Polestar 2 (Thunder with PP) in the UK since early December. Lots of issues with 4G connectivity until 4 days ago (17 Jan 21). Since then no issues at all - hopefully issue has been fixed as Polestar said they would.

Worst Customer Experience Ever, these cars a completely broken for many drivers and weve been abandoned by polestar

A another good and honest video. I agree with your comments having had my P2 since October. You seemed to have had the same experiences as I have had. However, I have yet to get anywhere near 200miles range - 160 has been my maximum. That’s driving with no heating other than drivers seat on setting 1 and steering wheel also on 1. I am used to driving carefully having previous having a PHEV. Our local roads look very similar to those near to you. My car has been into the Volvo service centre three times, twice at Polestar request and the centre came and collected the car both times and returned the same day. Two days after the November update the 4G went off whilst out so on this occasion I dropped into the service centre and they sorted out the problem via a ‘service patch’. they told me that it was a google system problem. I have not had an issue since. My service centre is about 25 minutes away so not quite as far as yours. I have found that the CS do not read email strings and definitely do cut and paste replies. Have you got your First aid Kit and Jack yet? Still waiting for mine. The ‘missing’ app we were told at Banbury would be ready my early spring at the latest as they needed to test it in real world conditions first. I believe we also had an email from Polestar saying the same.

Gulp! I've had years of trouble free motoring with my Jaguar XF so here's hoping that they sort out these issues before my March delivery,so I can carry on with trouble free motoring!

Per Polestar Customer Service here in the U.S......only Polestar services Polestars....I was explicitly told you cannot get Polestar vehicles serviced at Volvo dealers.. Given ONLY LA and NYC Polestar area dealers...thankfully, I'm years away from a new vehicle purchase decision. Hopefully more manufacturers will launch their EVs and that the public charging will be more robust and reliable nationwide.....otherwise, seems Tesla is the best "current" choice...and that's from a 3x and current Volvo owner.

I am SSSOOO close to preorder Skoda Enyaq because of all these 'small issues'. I need a family car, with working navigation, music, sign recognition, an application that allows me to preheat the car from my home if I plan to leave in 10 minutes. thank you! I can't wait for Polestar 3, but rather skip 2.

We have no problem with our PS2. 4G is working and all the rest. We are very satisfied and the car is a dream to drive. Also on snow.

Nevermind i found your new video watching it now lol

Thank you for making this video. I am driving a PS2 with Performance Pack since 3 December 2020. I fully share your comments. Last week I have put my complaints, and they are exactly the same as you mention in this video, in an email to the (Dutch) leasing company. They will liaise further with Polestar but somehow I have no faith this will help me. As a former BMW 520d driver I agree with David Ewing; this car is very hard to live with! (when it comes to range, charging and connectivity). Please continue your good work it will make Polestar aware of their responsibility!

EV Cars? Shouldn't it be E Cars or just Electric Vehicles?

Excellent. THANK YOU

Thank you for the video. I experienced exactly the same problems. Plus: Timer for pre-heating does not start for the set time quite often. 4G is much better in last 2 days in Germany. And: Front AVAS is not working.

Thank for the video, I hope your issue with your care is solved. I didnt experience any issues until the last 3-4 days. Both internet and GPS are not working anymore. Even Wifi doesnt work so I cant connect with mobile phone hotspot as a workaround. Very annoying not even having ability for basic navigation functions......Not sure if more people expierence this currently. My polestar 2 is on the latest SW update, installed 2 weeks ago by the volvo dealer.

I'm an American in Orlando FL and my nearest Volvo store is 19 minutes away. I feel bad for him.

The 4G / WiFi is the main frustration, so hopefully the software update sorts this. My 4G has been relatively stable, but WiFi never worked. The app is a 1st world problem, while I agree the car SHOULD have it, its not the end of the world its not available yet, just. a little frustrating in the winter. The range can be improved a little with software, and while I think the car is a little hungry on the electrons, I think people need realise you run / manage charging different on an EV to an ICE car, and ICE cars are less efficient etc in the winter and how you drive it. Another good balance video.

My PS2 was delivered yesterday, everything worked fine. Today the connectivity dropped out… 🙈

I have the same 4g problem in my Chinese version polestar 2, it sometimes just won’t connect for a very long period. but recently after a super long no-connection period for about 3 days, the issue is gone for now for about 20 days...

I have a polestar 2 with performance and I have been extremely disappointed. The pre conditioning time set has disappeared so now and had quite a few issues with 4G. I know it is winter but I'm currently only achieving 100 miles of range currently. The car was delayed by three months due to the recall but I was only informed by email with a single day's notice of the delivery date. Not sure I would ever be interested in going for another polestar in the future

not having internet access on a car lite this is like having no internet access on a smartphone... Yeah you can cache your music offline, but you want to be able to search things

4G getting more and more of an issue and my connection problems with P2 tend to increase weekly (with more and more P2’s getting on the road ?). I get the impression that Polestar just hired a certain amount of 4G connections per region and that you will have to wait untill one becomes avaialble. At least that would explain the random 4G connection problems and less issues in the evening than during the day. It would be a bad cost saving by Polestar but possibly they have overlooked and underestimated. So possibly it is not software but a much more basic issue. Charging speed is indeed a deception as it is only max (but still much lower than the claimed speed of 150KW) when the battery is less than 10%, and it declines basically linear towards full battery-%. Practically 60..70 KW at a fast charger of 150 KW is more likely when charging starting from 30..40%. Audi etron indeed keeps high charging speed up to a high % of the battery. With the renewed battery cooling fluids in P2, Polestar should be able to improve the charging speed over battery-%, similar to Audi etron. If not, then indeed the P2 is not a car for driving longer distances as noted by already multiple persons and in reviews, as you will be spending long times at “fast” charging stations due to higher consumption and slower charging speed than claimed by Polestar. In that case I have chosen the wrong car and Polestar has been giving customer-misleading information.

Biggest issue for me is the poor range. I accept that ice cars MPG is not possible to achieve outside of a lab. However I would typically get within 10-20% of the manufacturers figure. This I can accept. Polestar quote 292 WLTP. I get around 45-50% less than that, which is unacceptable even if driving a little enthusiastically and it’s cold outside. I could even just about live with 200 miles but 150-170 is just pathetic! The Tesla Model 3 SR+ can get 200 miles no problem. Not good enough Polestar😡

I’ve previously commented on how you seem to not get too frustrated but now I see you are human. It is poor for a car costing £50k that things are not being sorted out more quickly. The app delay is woeful and the range issues are a big concern if it is nowhere near 200 in the cold weather. The build quality counts for little if you’re forever wondering if 4G works. I’ve just placed an order for the Tesla for all of these reasons.

Well I was thinking of buying one, but have now signed up for a new diesel BMW because they couldnt even show me a Polestar without a near 200 mile round-trip, and the Tesla Model Y when it eventually arrives looks like poor VFM !

So I have not had an issue bar once with the 4G, I can't get my car to see my home Wifi but I am not sure that matters as the car has 4G. The charging speed combined with the significantly lower then advertised range really changes things for how long journeys are handled (if at all, we may well stick with our ICE for now for those). I am less concerned about the app, I think it was a huge miss sell but I can live without it. I think the next few months will be defining for Polestar in how they deal with the issues whilst keeping their roadmap on target. I think the truth is we all have taken a leap of faith with such a brand new car, same with any tech, it is how those teething issues are dealt with which will be defining for Polestar. Saying all of that, I think it is good to shave done this video as it gives a truly balanced view.

What ? 4g solved here! Sometimes disappeard but always comes back when I go a bit longer distances! EPA range is spot on if you see this as an average shorter in winter longer in sumer. This winter has been -2 to -12 celcius with 19» studded tires. I rarely go on motorways.

I have been very tempted by the Polestar, but there do seem to be far too many issues for my liking. I think I mentioned before, that we currently have a Kia E-Niro 4 which is a fantastic car, but after coming from a Volvo XC60 D5 R-Design Pro, I miss that "Luxury" feel. Tempted by the Tesla Model Y, but again, quite a few issues with build quality etc.

Oh dear, that has upset the apple cart! I have never experienced problems with the Volvo's I have owned, perhaps it's a good thing it will be a while before I need to change my V90, allowing Polestar time to rectify the teething problems. I will watch your video progress with keen interest!

Interesting no app with a advanced car like the Polestar 2, my Volvo XC 60 has a very good app

Useful video thankyou just wanted to know did your issues get resolved on the end. Did you get an app ? Looking to buy one

I have the Polestar 2 since December 28th and only had 1 occasion where the 4G and GPS dropped for a few minutes and magically came back. After that I had no more 4G issues.They added more network capacity from what I heard, well T Mobile did. I only just today had the folding mirror while backing up thing. They didn't tilt down. The app isn't there because the switch to Android Automotive. The Sensus tablet is running another operating system/chip hardware and that is why they say newer 2021 models can't be updated to Android Automotive and that's also why the 'Volvo On Call' app can't be ported. I'm pretty sure the phone app was ready but they discovered an (security) issue and withhold it at the last moment. Just like the phone as key that was promised to be there at launch. That's why you get a cheaper looking key than the one you get with a Volvo. Range wise I believe that Volvo/Polestar is being pretty conservative, so they are working with a large buffer when the car says 0km left. I wouldn't be surprised if they have enough data gathered they will release some extra capacity. Same applies to the charging curve. I just wonder how sure Audi is with their charging curve because 64kW at 92% is pretty wild. We will know in a few years :) The only criticism is that some of the frustrations could have been solved earlier, like the battery temperature not showing on the display or the charging speed in kW and preconditioning the battery when cold. Those are items I mentioned at the beginning of 2020 when I first saw the car at the Brussels car show. I'm pretty I wasn't the only one. Many of these come from the fact that they don't have a software background and they are *new* at this. From what I feel they are listening and trying, so I am giving them the benefit of the doubt for now.

Was about to buy a Polestar... But there are too many issues .That's why I've changed mind ( For this amount of money I take no apologies and I don't care how hard they try to solve them . I've worked hard some years to earn this amount of money . I've ordered tesla 3P to be safe . I don't like gambling .

Great review! Fully share all the comments!! 4G seems to have been solved but the extreme slow charging af fast chargers combined with the very limited mileage really is a nightmare!!! Best case, with anticipated driving style I get 300km combined. Sort off will be able to live with it if Polestar fulfills its promise with charging. After 8 attempts on fast chargers (175kw) i got on avereage max 73kw/h with a warm battery and starting at 15%. In other words to get 100km i have to wait about more than 20min instead of their reclaimed 10min. Besides this Polestar's customer service is a laugh... also the Volvo dealers showed their dissatisfaction.. this car is OK for short mileages but certainly not for longer drives / holidays.. the fact that there is no APP available either makes you really think how serious this brand wants to be... for now i more than regret this purchase......

Have you yet done any really long journeys? I.e where you get to a charger after having used up 80%+ of the battery so it is fully warmed up? I expect this should make it better for the charging point

A great video again. Some people (like me) consider Polestar as the new SaaB. The thinking man wearing black rimmed glasses choice of EV. Saab had flashes of genius but were also quirky. It is a fact of life. I didn't buy a Model 3 because it looks weird, isn't as practical and is as common as muck. I just wish we could have a Polestar with Tesla tech underneath. The range issue doesn't bother me that much but I wish charging performance was better. App wise you are right. Even my Nissan Leaf had an app back in 2017 (although it was a bit rubbish). Just shouldn't be missing on a £50K car. BUT - it is the best looking EV imo and I can't wait to get mine.

Surely there'll be no point to the app if 4G and/or WiFi is not working. Why not approach Polestar and offer to be a beta tester for the proposed app - point them to your videos first)?

I do not own a Polestar nor a Tesla, i actully have an Ioniq. it fits my needs for my daily comutes, but Between Polestar 2 and Tesla M3 LR i would pick M3 LR anyday. Cheaper charger, better charging, better technology, but however i do agree that driving a Polestar is more smooth than M3....

It's now January 2022, have these issues been addressed yet?

I agree that these problems exist and would go some way further. I believe they have been irresponsible to launch a cars that was not ready. Also have you tried to use the vanity mirror!!? It’s fine if you want to check up on your rear seat passengers! Also what about your charging cable? Will it charge at 7.4 kw or even the claimed 11kw ac charging - mine is 16a and only good for 4.3 kw! This is super poor attention to detail and suggests a slap dash attitude which is not acceptable in any 50k car. When you add to that the tech does not work.... don’t buy it a Tesla is more spacious and the tech works... I am kicking myself!

I have a simular car. I expexted issues. Bottomline, for a first generation Polstar2, its not something that deserves this kind of headline. What should people buying a Jaguar ore a Audi ore a Kona owner ore a Mercedes buyer say. Bigger issues there and more serious. Our 4G is fixed. Hello. Everything is functional with chered Wi-Fi or even like a traditional car. I following you and like your videos but this were a bit beside goal. Thats my experience. Sorry for my spelling. I'm Norwegian and love the 4weel drive. It's byond Quattro 👍

Due to issues with my order through NHS Fleet (made in September) due for delivery in January now found from Polestar, delivery not due until June, order now cancelled just ordered e-tron Sportback and delivery is April

why do all these EV companies think it is ok to release unfinished cars FFS