Finally in a financial position to purchase DVC And its reasons like this plus the decline in quality and increase in price is why I cannot justify pulling $30,000 trigger on DVC.

Thank you for this. This was a completely fair assessment of DVC's (and Disney in general) failure to provide competent websites to run their products. It's ridiculous. In this day and age there is no excuse for it. I think what bothers me the most is that Disney just keeps pushing everything digital, requiring everything to be managed online and yet have systems that simply do not work. I don't remember exactly which show it was - maybe one of the Tuesday ones - when the suggestion was made to have Disney executives sit down and plan a Disney vacation online with no help from anyone. Have them reserve a room or DVC villa, make park reservations and ADR's. Make them get up at 7 AM every day for a week and try to book Genie + and ILL reservations. Only let them in CS restaurants if they can successfully mobile order. No one would help them. Make them work the system on their own. Maybe then they will understand how difficult coming to Disney has become.

Can we talk about how new DVCers cannot purchase annual passes right now:( I think that's the biggest thing bothering me right now. There should absolutely be an exception for new direct members to be able to get APs!

I work in IT as a project manager/business analyst and IT is overhead. Period. And we know how Disney likes to be able to make money so I can see how they’d not want to invest in IT. Plus lack of staffing (our company is hurting for good staff, too). But perception is reality when you’re talking about customer experience and this seems to be starting to catch up to them. When enough people are speaking up it’ll make a difference. So hopefully things will change for the better.

We were AP holders for years and were pondering DVC. Then Covid hit. Not only did we thank God we didn't tie ourselves up in DVC, but we opted out of the APs because of all the lower experiences, less shows, price increases and more hassle with reservations and fast passes going away. We were DONE!

I am not DVC but I waited for 2 hours last week just to book reservations at Fantasia Gardens. It still blows my mind I can't book a reservations to play mini-golf on their website and have to waste my time for a 10 minute conversation.

The Disney apologists telling people they should have realized it was a glitch hurt my head. It’s a shame Disney doesn’t understand how alienating their highest affinity groups will have a trickle down effect.

DVC Direct really needs to up the perks, there is absolutely no reason to buy direct right now.

Wow! I don’t think I’ve ever seen Pete that pissed off before. I do find this to be one of my pet peeves with Disney lately, an unwillingness to go the extra step to secure my repeated visits. I have ranted on this page before, but let me be clear that I love Disney. It is a place that can still be magical in these troubled times and that’s what people are counting on. To be able to have that escape from reality. Now we still have 21 years left on our original contract with DVC. That’s a lot of potential visits, considering that we’re over 30 in the first 19 years. They’re not adding to their bottom line by upsetting the loyal customers. The ones that book a vacation and decide to add to it while there. The ones that visit the restaurants, even though there’s a full kitchen in the room. The ones that spend the extra money for annual passes to make multiple trips in one year. The ones that will continue to visit hoping you hear us and change. If you can’t keep that crowd happy, maybe you should just close your doors. After all, we may be complaining a lot lately, but it’s only because we have a right to be upset with what is going on (or in some cases not going on). I agree with Pete, with amount of profit this company has…no excuse for having a poorly designed and functioning website.

Coming from IT, my guess is that Disney refuses to pour adequate money into their backend infrastructure to run these websites. They probably instruct their IT teams to perform bare minimum work to maintain their servers and the software running them because they probably don't see it as a big enough issue. We must not be complaining loudly or frequently enough. I will say though, whatever group made the Disney+ app and website were geniuses. Never have any issues with that service. It looks great too. They need to get that team to redesign the websites for the Parks, DCL, and DVC.

I have been prescribed blood pressure medication just based on the borrowing glitch from DVC. I bought 2 contracts resale and I ALWAYS get that horrid 7 dwarves “page is down” when I try to book a room by borrowing points. By the the time I get through to someone after ONE HOUR ON HOLD, the room I need is gone. That’s IF it’s not later in the evening when the phone lines are closed. Also, am I the only person who submitted room requests TWICE with MS yet when I arrive at the resort, they say there are none on file? GIVE ME THE DAM CREDENTIALS TO DO THE BOOKING MYSELF INSTEAD OF MEMBER SERVICES AND YOU DONT NEED TO PAY ME DISNEY. Do you really need to get a supervisor to borrow points EVERYTIME I CALL. What the hell is going on over there?! I need my medication.

Disney finally migrated from Windows 95 in 2017 I think it was. Coming from an IT background, when a user insists on utilizing a phased out version, they have to pay a third party for support. And that's typically very expensive. Disney was too cheap to upgrade their hardware: PCs, cash registers (yes they were running 95 also). It's extraordinarily poor business practice. And to say it's a rarity to use a 20 year old OS, is an understatement. What version they are on now - I have no idea.

Unfortunately, I see very little incentive for Disney to do anything about issues with DVC. As members, you have signed a contract which obligates you to pay them regardless of their level of customer service. The only way out of it is to sell it to someone else, which does not hurt Disney, so again no incentive. Maybe a class action suit could do something, but Disney would need to be violating the contract for that to be fruitful. Hopefully bad PR could be enough to motivate them to do something about it.

And I really liked Amy's article. We do deserve better!

DVC keeps trying to get me to join. Way more than before. With our current political climate and the absolute corrupt leadership of the disney company. That's a hard no. I wouldn't even buy it if it was discounted 90%. I don't trust disney anymore.

Add the Mobile wallet DVC membership card (DVC ND vs DVC Y) to your list. Look at the threads. They are denying members eligible to activate AP's the right because of an IT error. Fix the damn IT.

Years ago I was in a tech class on Agile and the trainer was bragging how his company had helped Disney implement Agile methodology. Anyone in any complicated IT environment will also be rolling their eyes and groaning at this comment. It works great for small isolated IT groups/projects, but personally it’s caused me no end of grief in a very large multi tiered environment. I suspect Disney is suffering from the same issues (and needs to regression test better. 😂)

I used to work for HGVC a decade ago and honestly have no idea how this could happen without anyone realizing it that long. Pretty huge eye opener about how bad their systems are - what I used was bad but wouldn’t have been able to do this. Inventory doesn’t work that way. Also - what rooms did marketing end up retaining for those dates? I’m sure they kept their normal allotment. 20:00 they transferred hotel inventory to you to use as DVC inventory. It’s rare but can be done at the hotel’s discretion only, not DVC. The inventory belongs to different owners, essentially. As a timeshare agent booking timeshare inventory it’s something I wouldn’t be able to offer or sometimes see depending on the system. These workers were at the front desk and worked for the hotel, or at least had access to release hotel inventory.

I’m just amazed at the hassle DVC can be. I don’t understand how people pay 10s of thousands of dollars to deal with spending hours on the phone a year in advance just to plan a vacation to Disney, not to mention the frustration of dealing with Genie and the rides when you get the parks. If this was my vacation , I would look forward to going back to work!

This is honestly so so sad. The lack of understanding about what the members go through to book and everything that goes around it. To not respect this and let people book ancillary parts of this is crazy!

Great article, Amy, and great KZfaq, gang. All spot on. And you didn't even get into the ongoing, unfixed issue with "grandfathered" resale owners STILL showing ND on MagicMobile! It's February now, and they were saying it should be fixed by the end of January. Another colossal DVC IT failure.

It's wild to see Disney failing at all it's fundamental levels with the sole exception of the value of Disney+ and maybe the cruise line. Such utter greed causing it all to be honest.

I’ve been a DVC member since 2006 and it gets worse every year. Disney just doesn’t care about its guests, plain and simple.

Well Pete, I never thought I would thank you for validating a premonition.???? Let me clarify. I am a current Disney CM, DVC AP holder, and recently saw an opening for the position DVC Vacation advisor. This job sounded intriguing, and since guest service should be my middle name, I thought I might give it a try and apply. Well your guests and your review of the mess DVC is in now made me realize how lucky I was to be in my current position. So thanks for the candid and eye opening review and for allowing me to confirm my premonition of what a bad choice DVC Vacation Advisor would be for me.

I'm willing to bet that IT has its own director and staff independent of other departments. So IT is a support group for the other departments. The DVC leader has to go to the IT director with the complaints and you know how arrogant tech people can be, as we if the rest of us wallow in our own feces.

I was very unhappy with how Disney handled things during the Pandemic. I had banked 2019’s points because the plan was to book a a big cruise early in 2020. We planned to use 2019, 2020 points and 2021 points. Never got any notification at any time either by snail mail or email that they were going to begin limiting borrowed points to 50%. So the pandemic happened and obviously I couldnt book a cruise an I had banked points that were going to expire. I made multiple calls to find out if DVC would allow the points to roll a year. Not only could I not book a cruise but I have a compromised immune system so I wasnt going to be booking any travel especially at a theme park. No one ever had an answer. They kept telling to wait until later in the year to see if they had made any decisions. I resigned myself to the fact that I was going to lose the points. As it worked out, they did end up rolling over the points automatically but never communicated that to the people answering the phones in Member Services.

Developers are expensive and good developers are extremely expensive but they are worth their price but Disney doesn’t seem to want to hire enough

Well said Pete! It’s been a bumpy ride lately. I can’t brag about how wonderful it is anymore. Another bummer is not being able to buy APs. I added more points to enjoy more time at WDW. Ugh

Great discussion. Disney’s websites have been notoriously frustrating for years. I wonder what it will take to finally fix things.

I hadn't heard about the VGC glitch. Just went to check my reservations for November, which I made in December. They are still there. We own at VGC (bought in 2010 for $90 per point!).

I've been waiting for this episode!

DVC Tinder. Swipe right & get ghosted.

I've only been able to use our Aulani points at the Grand Californian when it's been exceptionally last minute or during COVID and the parks were closed, I was able to book a 1-bedroom and then it was 5 weeks later that the parks announced they would be open during our stay. It's so difficult to get DVC space at the Grand Californian that DVC should be precluded from mentioning it as a perk.

I have been watching your videos for weeks. I wish I would have found this channel when I first bought in 2018. So many lessons learned after buy 3 contracts ( 1 Resell and 2 direct). As a web developer I am also disappointed with the poor User Experience Disney Websites has but even more disappointing is how reliable they are. I Agree I believe DVC and DCL still need to figure out a better way to communicate. Thanks for sharing information and sharing the ugly and the good of DVC.

I was actually able to get 4 nights at a 1 bedroom at Grand Californian for this May super easy last October (while my home resort is Saratoga).

TY Pete

The issue is all the web sites are based on the same shell using the same code modified by location. Don't think it can be fixed. The web site/s need to be completely re-written. Another guess is that they don't want to allocate the resources. Excellent episode and Thanks for speaking out.

Incredible. Thank you for giving a voice to this.

This is perfect!

This Saturday was the Armageddon of the DVC website glitch all day, I attempted to call customer service with no luck, long story short, i wasn’t able to book anything until Sunday morning at least for me ( I’m sure for most people), on Sunday, when I try buying my tickets for theme parks, boom, Disney world website was down. Is annoying when it comes from the cable company, but from Disney the sellers of joy and fantasy--is huge disappointment, And with the increased in prices, you expect some great. So they love stick us high prices with poor or lower quality.

Honestly, I don't see why we should know the booking was not real. I would think I got lucky or someone canceled just before I booked. Why would I assume Disney made a mistake like that? They really messed up.

We were supposed to cruise in Dec 2021 but ha an issue with immunizations. I had booked using my DVC points. So I spent hours on hold trying to find out if I was going to be able to change dates while sitting in our hotel room. Member Services was wonderful. First phone call was me waiting while they worked out with the cruise line if we could change our date. She did all the work an I listened o Disney music. Second call wasnt so great. I waited on hold for over an hour an then they hung up on me. I did call near the end of the day but imo if you are in the call queue they should answer your call. That’s just a matter of scheduling people a hour beyond their normal advertised hours. It did make me angry because I had to rebook the cruise by that day and I was concerned they wouldnt allow me to rebook but when I called back th next day and she asked I explained I had called and got hung up on so they honored the rebooking. When we did finally rebook, it took well over an hour to find staterooms on a sailing that met my needs ( 2 staterooms near each other for a different cruise on one of 2 sailing dates at the right price [had to pay for some because it was a pricier cruise])). She did all the work with the cruise line and just checked with me for price and stateroom class/location. The Member Services Reps were always polite and helpful as they always are.

I don’t know how, but I was able to get 3 consecutive nights in a 2 bedroom at VGC in January for my family at 6 months with Non-VGC points 😳. Wasn’t even stalking for it- just found it as I was browsing- it was an awesome trip

Thanks.

IT departments are almost always a dotted line when it comes to administrative accountability. Tech teams in many large companies are so disconnected from the users/operators that all suffer as a result. It poses an almost philosophical question when it comes to org structure: Is it better to have a centralized IT team that has a sub-optimal cookie cutter platform that all umbrella orgs can use OR is it better to have multiple customized or specialized niche systems that perform well on their own but may struggle to interact with each other?

Pete, you hit the nail on the head when you accurately stated that not everyone is an internet-stalking psycho. You'd be amazed how many people I've met, who have purchased a very expensive DVC membership, who have absolutely no idea "how many beans make five" and are totally clueless regarding their membership. Some of them can't even tell you the name of their resort. They can only tell you that they're staying at "the DVC Club!" wherever that is??? Then, when the Company starts to have glitches, the clientele is ill-equipped to know how to work around the issues since, in my humble opinion, they bought the product but did not understand what that entailed. It's not a fire-and-forget missile; you need to understand the whole package, what it entails and No! it isn't a baby-sitting service, the onus is on you to understand the entire DVC offering and what you will need to know and do to navigate the package. In some cases, tongue-in-cheek, some people have more money than sense. They don't understand that a DVC membership requires that you have to assess your "position", your liabilities and what effort-level you will be required to perform to manage your DVC membership on an annual basis. The membership doesn't self-manage and I think a lot of people miss that.

I would be totally pissed! I would have taken it to the higher ups at DVC! Honestly even though we own DGC it’s hard for us as well. Hopefully with the new DVC villas being built at Disneyland it will get better. I say fire Chapek! 😂

Petes eyebrows are going to crawl off his face and blossom in beautiful butterflies

Spot in Amy! Member for two decades. So frustrated.

DVC was literally the last organization to actually have a website, and it has been a PITA since that day.

I can only offer here that it might not be the upper management but the people they hire to build these sites and engines. A small interaction with a group that came from Disney shows that they act a lot like they are a fortune 20 company in personality but not in skill. Months almost years it took this team spending crazy amounts of money to build a simple app all while acting totally like a Software company. I can only imagine the level of crazy inside disney building these sites.

This gose back to what Pete said awhile ago. "Love DVC, but not happy with DVC management, or Disney Management."

I purchased a new DVC Annual pass in the brief interval they were available this fall after my previous annual pass expired. I have two trips planned for this spring. We are staying at DVC properties for the trip. I have a trip in two weeks that was supposed to piggyback a CME trip onto a short Disney trip. The CME course was cancelled, probably due to Covid concerns. I was able to book the weekend days at a non Disney good neighbor hotel, because there was no available DVC rooms, because of the princess marathon. I was unable to book park reservations for both days I was staying at the good neighbors hotel. I thought I should be able to make a park reservation even if not staying at a DVC resort. But, I don’t want to call and be on hold. I am a physician, and while at work, I am seeing patients. I use my personal phone at work for sending prescriptions. So, park reservations will need to wait until we get there.

When are they going to refresh the Beach Club Villas? I believe it's on the schedule for 2022. Any rumblings about?

Have they even looked at the fact that you cant sign out easily. Too many people are stuck on the website at once. They need to fix it so you can sign out easily!

Good afternoon team.

Availability is such a problem. We bought 300 points for Boulder Ridge years ago for big family trips around the holidays. 11 months out.... booked solid. The entire season. Nothing. Tried calling. No help. What good is the home resort when it’s worthless

This booking glitch is minor compared to the daily crashing of Disney websites. Yes daily. They websites work less than they do. I don’t understand how a Fortune 500 company can have such bat IT. It is just awful.

All Disney fans deserve better

DVC member services phone lines should be open 24 hours. No excuse for it not to be.

I live 20 mins from DL and go to VGC for staycations often. This hotel is just garbage these day. The rooms need soooo much refurbishment. I’m not a snob, but if I was paying rack rates like lots of others I’d be really unhappy. My friends room last week had water pooling on the bathroom over the sink ledge. They realized it was dripping from the sconces. I mean WTF Disney? The manager gave her points back and gave them $400 in comps. So our dues are going towards their poorly maintained rooms. I’m,renting out GC more than staying there next year.

Let's talk about the DVC membership card fiasco. Might not seem like much, but it's the last little perk that is effected by Y vs ND on this crappy, digital card

DVC reminds me a lot of the financial failure that is commonly referred to as time share.

25:16 The issue is the premium you all DVC members have paid, it's not back on them to tiptoe around customer service to beg for... well what they've paid for already.

A part of the blame is actually on Amazon. AWS did have some recent outages which affected several Disney back end systems including the website, bookings, transportation, etc. Truthfully Disney really need to fix their sites tbh.

I was a DVC member services call center cast member so feel free to pick my brain BUT 1. DVC would literally pull us into a room the same morning a promotion or something major was happening, give a quick 10-15 minute run-down, and then send us to the phones. 2. "Supervisors" are a whole segment of people who used to be regular advisors, they have the same information as any regular advisor, and the only difference is that they are able to hold and override inventory that's shown inaccurately. 3. To check if information from the hotels is imputed properly, the advisor has to call the hotel desk to verify and only if the hotel says there is unshown availability then a supervisor can override the system. 4. Same-day inventory is never accurate. The only way for an advisor to find out what's actually open is if they call the hotel directly and ask but they are NOT allowed to do that. They can only call to verify if the hotel is showing a same-day opening.

We have been DVC members for 25 years. Every year our dues have inched up. This year our monthly dues jumped from $120/month to $144/month with no explanation. It feels like a money grabbing tactic! Are other DVC members upset about this?

Hello from behind Levi’s Stadium

Amy!!!!

My partner and I have not invested in DVC for a lot of reasons. We watch DVC Fan occasionally. Thank you for confirming our informed decision to rent points and not own points. "Saying something" will not work as long as Disney is selling new memberships. No American corporation fixes a customer issue as long as their customer accepts their irresponsible and disrespectful customer service experience. Disney has found, with the support of its most rabid "guests" (DVC "guests" being at the top of Disney's revenue food chain), that price increases on everything year after year (with the exception of the "pandemic years") is met with more demand and better quarterly calls for their executives and stockholders. It's going to get worse. Chapek is in charge and he's proven that the only "guest" who has value is the board, the stockholders, and his compensation. Expect to be disappointed ss long as all of you coalesce to Disney's insipid policies and poorly designed digital "guest" experience. We'd be very remorseful had we invested $40,000 in a real estate investment scheme. Best of luck to all. We hope things change for the better at Disney. BTW ... we rented points last October to stay at The Grand Californian this September. PSYCHED!

Cheaper to rent a condo within walking distance of Disneyland, and now my timeshare with II trades into DVC-why on earth would I spend thousands and thousands for DVC? SSR available mid august through september right now if had any desire to go back to Disney(more $ for less experiences-nope). Would rather spend my money on 2 weeks in Hawaii this summer. And don't get me started on HORRIBLE Disneyland paris-STILL don't hav emoney back from cancelled trip from May 2020!! NUMEROUS communications, have sent what they need THREE separate times and still nothing

All the Disney sites suck - can confirm! I was never able to perform the simple task of just buying tickets for Disneyland through their site for years. Now I do it all through Dreams Unlimited Travel.

I did enjoy it lol

Anyone know if my DVC discount works on Disney cruise line for merchandise? I’ve looked online and can’t find a clear answer that isn’t from 6+ years ago. We’re going May 16th. Can’t wait!

I give up on DVC. In 2021 I saw all these great deals on DVC rental at a Disney hotel but every one of them 7-10 would come back, “Sorry this deal is not available.” If they’re not available why advertise and make it possible to make the reservation? I dunno.

This is one of the reasons WHY I don't understand why DVC owners think DVC is that much better of a timeshare to buy over Wyndham and Marriott. They've all got their good and bad. Personally, I'd rather deal with the scumbag salesmen and marketing ploys at Wyndham and Marriott than a crappy website. Marriott and Wyndham don't have these kinds of website issues and they're just as easy to buy resale as DVC.

Great topic. Definitely makes me question whether or not I should buy DVC. I feel like I already spend so much time fighting with their mother websites… sounds like this is just another problem in the making

I waited eight hours on hold with DVC in July 2021 and then got a voice that said that DVC’s phone service opportunity was closed for the day. An email with ‘sooooooorrrrrryyyy’ showed up in my email and invited me to call back. Tone Deaf.

Welcome home 🤣

Transferred points never show in your dashboard.

ALL! of Disney’s Apps, software and websites SUCK (per your words), Pete. Note that the decline continues exponentially since they fired the stateside team and contracted the work overseas. Contract work only develops what is in the contract. They don’t’plus’ it, they don’t create for the guest experience, they push out ‘new’ for revenue generation only. They don’t carePERIOD!

Disney's IT Department is spread too thin trying to keep Genie and Genie+ running every day. All other areas are suffering with unmet technology needs.

Look the reality is that the food at the Veranda at The Grand honestly sucks these days. Long gone are the days of tasty sandwiches, premium salads and palatable wines. Club Level used to mean something.

Good stuff …, when I buy my next add on contract I’m going to have an attitude . That’ll teach them.

Did you guys used to sell houses in the Orlando area through this site?

Pete come move down near our neck of the woods, winter haven ..

Meanwhile I still can't get into a Disney world restaurant for dinner lol ..

Thats bcz they refuse to hire software engineers outside of California and they don’t even want to pay the California going rate .

Just stayed at boardwalk villas. Decrepit comes to mind.

Almost all IT at disney is outsourced to many different companies

Class action lawsuit.

I don’t even own DVC yet (hopefully some day), I stalk the Internet for DVC info.

This just adds to the VERY REAL and VALID comment that is: DISNEY DOESN'T CARE!!!!! It's all about $$$$$ and nothing else. People who have been loyal Disney supporters (like me) KNOW what is horribly wrong and missing. Any new family/person coming to Disney doesn't know what to expect or miss. They just don't know any better and THAT is the demographic Disney is hoping for.

I think its awful as a long time Disney stock holder and DVC and annual pass holder .. we have been coming to Disney since my parents went there in 1974 on their honeymoon.. we are stock holders and annual pas holders up until Covid hit .. we surrendered our annual passes because of uncertainty and park closing for Covid .. my dad has a health issue and can’t be vaccinated yet . We were scheduled to go to Disney before Covid hit and parks closed .. we never would have surrendered our passes of Disney had told us we couldn’t renew !!! We are scheduled to go in August , Sept and November!! And having an annual pass back would be a lot more beneficial to us than regular park passes .. Disney can easily check our history of trips over 40 years and our annual pass history!!! It’s unfair !! Especially in light of my dads medical condition.. can Dis Uplugged help !! I know someone that went to Disney springs with similar issue and was able to get a Incredapass renewal after making a scene !!! Come on Disney I know you can do better !!! Especially considering the circumstances

Perhaps Disney will send a coupon for a free brownie at Wolfgang Pucks. That is the way.

I wouldn't hold your breath waiting for any meaningful change under the current leadership. Chapek cares nothing about the guest experience and the stockholders are not likely to vote him out because he makes their bank accounts grow. By the time the current bubble of obscene Disney profits bursts, permanent damage will have been done throughout Disney sphere that may irrevocably damage the brand. This is just another reason I don't believe in ghosts because if Walt could see what has been done to his legacy, he would have surely stopped this downward spiral with Eisner and would have never allowed Iger or Chapek to get anywhere close to the head office.

Disney is falling apart as we speak. Went in the mid 80s and was never the same. Now it's little more than our state fair in Arkansas. Does Disney want to lose so much? I don't understand the logic. Don't get me started with "SW."

who is Bob Varley?

So what you're saying is, Disney sucks?

Remember a few years back when Disney fired all their IT staff, replacing them mostly with Indian IT workers? To add further insult, they forced the then existing workforce to train their replacements in order to get a "severance". THIS is a DIRECT result of that attempt to lower their cost-point for their IT "Human Capital". While it is the result, it is definitely not the cause. I have worked in IT for 35+ years, on many large gov contracts, including ObamaCare, where we saw the same type of issues occur with the workforce. As long as there is a way to further maximize profits, CEOs and the leadership of publicly traded companies are basically forced to take these measures, otherwise the "NYSE Profits" do not continually increase under their reign, and they are deemed a failure and replaced. So while the website is definitely the problem to the issues you have identified here, it is just one very visible downstream symptom of many much larger issues further upstream. The mentality of these profit-based leaders is one of widgets. They see every worker-bee position as a widget. At their level, they just know that they need "x" number of widgets to staff a ride, or run a restaurant within the park, or service a hotel. They are disconnected from the physical interaction with said widgets, some of which have incredible personalities that make our vacations "Magical", while others are detail oriented and would be better placed in a planning role; you get the idea. The corporate Generals of this greed model will ultimately destroy the Disney that we all know and love.