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⬇️Essential English for Business:
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When it comes to customer service, it’s very important to be diplomatic and professional. Not only is your choice of words important, but how you deliver your message. In this lesson, you will learn 20 useful phrases you can use to help deliver great customer service in English.
00:00 Introduction
00:44 Getting your conversation started
02:37 Apologizing to a customer
06:18 Solving a problem
08:20 Expressing Empathy
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