Enterprise Bad Service

Рет қаралды 18,581

vanesa narvaez

5 жыл бұрын

Enterprise Car Rental DENIES us service !! Unbelievable !!

Пікірлер: 129

@LouisianaCityboi 4 жыл бұрын

You lead him to believe that you were going to violate the rental agreement. He would be fired if you broke the rental agreement and he had prior knowledge of you doing this. He’s completely right.

@mikeyogbechie5421 4 жыл бұрын

LAdwv7495 That’s not true they most definitely wont be fired lol wth you think this is high school ? They kept saying i will pay extra.

@aZakthatAttacks 3 жыл бұрын

@@mikeyogbechie5421 That is what we call a bribe and that employee would've landed in even hotter water if he took it. Let alone giving them the keys to the car after they violated the rental agreement. Sit down kiddo. Adults are talking.

@mrwodabe 3 жыл бұрын

@@aZakthatAttacks 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@beez9525 Жыл бұрын

If he knowingly rents to someone who is going to allow a renter who does not qualify to drive that car will indeed get him fired. He has to protect his business.

@AyJay53810 Жыл бұрын

Lmao. I am COMPLETELY SATISFIED with his service. Somebody got to deliver the bad news. Great job, Guy! Sorry they didn’t get the rental, but not everyone qualifies to drive someone else’s $20,000 investment. It is private property. Note to all: don’t lie and pay your bills, you’ll be able to rent.

@kaylahagan456 4 жыл бұрын

You are extremely entitled. It is their car, not yours.

@letsdiscussitoversometea8479 4 ай бұрын

It's called being a paying customer. Customers have entitlements. Entitlements such as being allowed to change their minds at any time they so wish. They hadn't dishonoured any agreements, so therefore there was no reason to deny them service. The customer is king in ANY business relationship. If you work in customer service, then there's a problem if you haven't been taught that fundamental principle.

@bkfacebook0200 5 жыл бұрын

He did what anyone would have done

@mikeyogbechie5421 4 жыл бұрын

Brandon K. So not true

@chrisF25 3 жыл бұрын

I’m not losing my job over someone trying to pull some bullshit

@SanityConfinesMe 4 жыл бұрын

They're lending you a 20k to 30k vehicle for a 300 deposit and your card declines. If the vehicle is returned damaged it comes out of their pay. No, they arent going to give you the car. Any business has a right to refuse service, stop being entitled.

@sulaimanali2723 3 жыл бұрын

omg really employees get charged if car returned damaged or anything? but by looking at video i guess entreprises was right

@MKillBill 3 жыл бұрын

@@sulaimanali2723 As a former manager of a rental company, this is 100% true. If the vehicle is stolen or comes back with damage and the employee fails to catch it, it comes out of the branch's profits. If you are a manager, it comes out of your paycheck as well. This is why rental companies are so strict with underwriting. As much as they want to rent vehicles and make money, they want to protect the money they have already earned.

@mrwodabe 3 жыл бұрын

@@MKillBill 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@mrwodabe 3 жыл бұрын

@@sulaimanali2723 drug smugglers

@alexl369 3 жыл бұрын

@@mrwodabe 🤣🤣 what a bum ass bitch

@agathavelasquez4826 7 ай бұрын

I work at a rental company and unfortunately he was in the right. If you all had just be quiet and listened I’m sure it could have been resolved. He was very patient with you all

@conor3257 5 жыл бұрын

Not bad service at all. He has the right to refuse

@os8051 Жыл бұрын

Is and black bad service

@letsdiscussitoversometea8479 4 ай бұрын

So you're on the money taker's side by default are you?

@cutlasssupreme6984 2 жыл бұрын

Renting a car is not a right,it is a privilege. You (customer) screwed yourself.

@xray2333 3 жыл бұрын

You can tell she's gonna drive. Daddy's getting a rental for her.

@charlottecooper5536 Жыл бұрын

A hugh no no!

@FlightHeroRC1 2 жыл бұрын

Current employee:The company policy is that whoever is paying for it is the only driver of the vehicle unless it is their spouse. looking for loopholes doesn't work. This cxr did a great job.

@CopeKiddPiffy 7 ай бұрын

Definitely and only renters using a credit card can have an additional driver for a fee of course

@milesaway3699 5 ай бұрын

You can add a legal/licensed driver though. For a fee.

@ramireznico Жыл бұрын

The guy at counter never loses control and never talk to them with bad attitude, he is in the correct order and following rental agreement policies and terms. The rest of the story is by your own.

@marcosvasquez1654 3 жыл бұрын

I worked for enterprise customer service and what I know in this case is that they're probably not getting the car cause they are not in the Do- not-Rent List, so Enterprise wont ever rent them a car in a lifetime.

@forrestvoelker157 3 жыл бұрын

Yeah corporate didnt help you because you were wrong. Clearly. If she’s not authorized to drive, and he believes that that is what would happen.. he and enterprise.. has every right not to rent to you. You’re renting a $20-30k minimum. I can’t stand that people can’t seem to understand that that is a huge liability to a company. Not to mention, Enterprise is privately owned. So they can literally do whatever they want with.

@charles21sas 5 жыл бұрын

Probably didn’t qualify. Whoever the contract is under is the driver. Any extra drivers have to pay an extra fee.

@mikeyogbechie5421 4 жыл бұрын

charles21sas they literally kept saying i’ll pay extra.

@brandonbryson3317 4 жыл бұрын

Mikey Ogbechie after literally making it known that they planned on violating the contract to get out of the young driver fee. I’m glad the employee handled it the way he did. Good on him.

@anderssonemmanuel8890 3 жыл бұрын

@@mikeyogbechie5421 extra druve rmust have crédito csrd and valid driver license y think she did not have cc.

@mrwodabe 3 жыл бұрын

@@brandonbryson3317 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@ghostsniper789 4 ай бұрын

The customer service representative did the right thing. Enterprise doesn't have a bad service only bad customer.

@ceeezup3701 4 жыл бұрын

Lmao this is why you lie when you go in there smh rookies

@mrwodabe 3 жыл бұрын

😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@beasttexasgaming5126 Жыл бұрын

Remember enterpise employee’s, you have the right to say no!!!

@brenthatesashley 4 жыл бұрын

Just shit starters. U lead him to believe that there were going to be multiple drivers while only paying for one. This guy was using his best judgment. Try that shit on a lower level car rental place not Enterprise which is the best in the business.

@mrwodabe 3 жыл бұрын

@flyers2385 5 жыл бұрын

Let’s record a small segment of a business transaction only to upload that fragment to KZfaq in an attempt to garnish favorable public support to justify your shitty behavior. Sorry, don’t feel bad for you.

@lizmariequinn 9 ай бұрын

He handled this sooo well and even gave them the policy that states, they already insinuated false intentions in retaining the rental. That alone shulda shut em up. Cant take it back 😊

@CC-km3ch 3 жыл бұрын

Self entitled people.

@AnoymousUnionSoldier 3 жыл бұрын

I LOL’d @ “8 years in the US” as if that's a long time 🤣🤣

@elbenji 3 жыл бұрын

Just another example of stupid entitled customers

@thricegreatart Ай бұрын

I was cruising the net for videos where the car rental service is at fault. Sadly, for this one it's the manipulative customers who are the problem.

@ricardohernandez6560 Жыл бұрын

The gentleman was right 👍🙂

@AntiMasonic93 3 жыл бұрын

"We are college educated people." 😂😂😂

@Aiono801 3 жыл бұрын

Take this video down. Because you made yourself look like a fool

@12skits63 4 жыл бұрын

Poor guy, lmao

@e.chapiro3816 2 жыл бұрын

Good that they denies you! I would have kicked you out personally!

@halla182836 3 жыл бұрын

He was nice and respectful, you guys have a problem and u should start the video from the beginning and record what you said before.

@user-om4nw8ee6l 2 жыл бұрын

NO NEED TO BE CUSSING LIKE THAT AS A MAN IM GLAD YA DIDNT GET YOUR WAY

@Guns_and_Grunge 4 жыл бұрын

Hello can you please take this video down i am the other customer in line. Please leave me out of this, i have nothing to do with you problems.

@Irfarfenugen17 4 жыл бұрын

Hahaa keep renting for 9.99 haha cheap ass renter

@POPINTHETAPE 3 жыл бұрын

Doesn't matter. You were in a public lobby. You have no say on if you can be filmed or not.

@dreammzz3872 3 жыл бұрын

You were the asshole asking if they were citizens?

@mrwodabe 3 жыл бұрын

@@Irfarfenugen17 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@mrwodabe 3 жыл бұрын

@@POPINTHETAPE 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@Brieisonline Жыл бұрын

It seems like you didn’t qualify to rent and led him to believe you’d be driving anyways.

@taylane2274 2 жыл бұрын

PHILLIP IN COLORADO IS THE BEST !

@JohnDoe-gk7ok 2 жыл бұрын

So what exactly happened here? Is it that whoever pays for the rental must be the driver, and her credit card was rejected? And then he attempted to use his credit card, but they don’t allow a non-driver to pay for the rental?

@gorillaback12 Жыл бұрын

The primary driver (the one signing the rental agreement) has to use a form of payment in their name. If someone else wants to pay for the rental then they must become the primary driver. That way if something happens to the vehicle the primary driver can be pursued.

@72sietedos 3 жыл бұрын

I used to manage a rent a car branch and I would have made the same decision.

@brandnewnew9905 2 жыл бұрын

What are the steps to verify who you are? A Manager put me on the no rent list because I replied “ my address is the same on my license” as he held my license-he may thought I was being smart but I don’t like yelp g my info for everyone strangers to here in the small lobby so I said it’s on the license. Is this right?

@bluethunder9102 9 ай бұрын

How much do branch managers make a rnge

@CopeKiddPiffy 7 ай бұрын

Yeah once you said she was gonna drive and not you that’s enough for them to deny you the rental because of the risk factor associated with; it’s in the rental agreement

@serbonkers4130 3 жыл бұрын

Its your damn fault. Quit crying. That is their policy. You are trying to make it about something else.

@Papichulol8037 3 жыл бұрын

Trump got into the conversation 1:30

@Chumpster1981 2 жыл бұрын

He’s right.

@whitk8745 4 жыл бұрын

Someone wants to stir the pot on this one! AKA the customer!

@chynadaniels4744 4 жыл бұрын

So we gone ignore the fact that he just racial profile them asking them are they us citizens

@mrwodabe 3 жыл бұрын

@alexl369 3 жыл бұрын

@@mrwodabe it’s always your kind that loves doing that 🤣

@mrwodabe 3 жыл бұрын

Yes, ignore, ignore.

@chibi_undercover9663 2 жыл бұрын

Different paperwork for non-citizens, like license and stuff

@Msroach89 Жыл бұрын

Not racial profiling. Can you hear the accents? Do you know how many international travelers use Enterprise and how paperwork for renting could be different than with full citizens? Not everything is racists, bub.

@--076 3 жыл бұрын

That's not a violation until they actually violate the contract. Wtf? Y'all are ridiculous. I was a branch manager for 4 years and an area manager for 2.

@marksanders2168 2 жыл бұрын

Are you Mr. Anglo-Saxon a citizen?

@taylane2274 2 жыл бұрын

Phillip is the best ever! Thx for reppin Turtle house! Free Penny Lane Ippolito from DHS in fort Collins Colorado! Xxam shop with me. Yt Short 🛸🐢♥️

@gtrour4 4 жыл бұрын

The Renter is correct I was a manager in the hospitality business for over 10 years. I would of made the same decision.

@bobcatsfan65 Жыл бұрын

The renter??? Idiot

@gtrour4 Жыл бұрын

@@bobcatsfan65 Obviously , you never been employed in hospitality before. It's a huge risk to deal with people just because of their "word," they have display documented proof & it would be best if they did it in a calm manner. Going ape sh*t isn't going to get a customer far & I would of dimiss them in the same fashion. Get a job, you idiot!

@bobcatsfan65 Жыл бұрын

@@gtrour4 you worded your statement wrong, the manager is correct you said the renter was, which is contradictory to your second comment

@gtrour4 Жыл бұрын

@@bobcatsfan65 I knew you were going to say that. The manager is the renter, he is renting the vehicle to the "Customer." Read the comment.

@bobcatsfan65 Жыл бұрын

@@gtrour4 yea but as someone who literally works at Enterprise, we call the customers the RENTERS, so don’t come at someone sideways for correcting the terminology of the job THEY DO

@mashfirst Жыл бұрын

Enterprise is making false accusation of vehicle damages. Do not rent from Enterpise. I currently have that issue. Make sure to talke pictures and video of the car when you return it. I will make it my life goal to paste this all over the internet. You have been warned.

@DestructCube Жыл бұрын

The people that act like this are human trash. I know this branch manager and he recently got promoted your video is useless 😂

@malikbellot945 4 жыл бұрын

Oh god

@philadelphiapennsylvania3088 3 жыл бұрын

Enterprise bad customer service I’m talking about the employee Never treat your customers like that bro 2020? Do not buy one of their cars take them to the junkyard

@jettturbo1496 5 жыл бұрын

Wow. Terrible service. Not surprising, I just had an incident with enterprise trying to return a car they claimed had ashes in it, and I don't even smoke they were sooo rude I paid my bill, contacted the district office and got the rental car "on the house" due to their foul and wicked nature. I for one, will never rent there again.

@jeannestark6293 4 жыл бұрын

Oh dear God! God help us this afternoon I tried to rent a car after having a gold loyalty membership with 1500 points thatthey refuse to rent me a car and wanted to see my power bill and my cable bill.this is after renting cars from them for over a year.or because I want to use a debit card I have no problem with them put in a deposit or a hold for a lot of money on my debit MC. I told when I told him it was too much personal information that they do not have and have entitlement to I left and I called the district manager here in Clearwater Florida he was awful I am vowing never to go back again and I’m going to be writing to the owner in Missouri

@MKillBill 3 жыл бұрын

@@jeannestark6293 This is standard practice in the industry. Frankly, I'm amazed they even allow debit card rentals anymore these days due to the high risk involved. The reason rental companies ask for this type of info (pay stubs, power bills, credit checks, etc) is for proof of address so they know with a reasonable certainty that the car will return and they will get paid. They don't have to worry about it when a credit card is used because the balance can be sent to collections which can then negatively affect your credit.

@NXN2 3 жыл бұрын

@@jeannestark6293 if the location can't verify your address on their system and you're paying with a debit card, they will ask for a pay stub + bill that shows your address. This is normal practice. You're acting like cars are cheap

@mrwodabe 3 жыл бұрын

@@jeannestark6293 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@mrwodabe 3 жыл бұрын

😅😅😅🤣🤣🤣🤭🤭🤭🤭💯

@thehonksterkadunedalickyda7036 2 жыл бұрын

This guy now works at the Ocala airport and he did the same bullshit to me and made false accusations saying I was trying to get employees to break policy his name is Winston

@Saidoromo2024 2 жыл бұрын

Rental car asking citizenship questions huh That is discrimination

@longbeachcalifornia6040 3 жыл бұрын

Enterprise this is not how you treat your customers they will not spend no money with you your cars are too high Price Wise Are they still talking about credit I feel so bad for those people. Rent-A-Car the customer is always right. 2020? 2021?

@mrwodabe 3 жыл бұрын

🤣🤣🤣🤣🤣🤭🤭🤭

@alexl369 3 жыл бұрын

@@mrwodabe monke

@mrwodabe 3 жыл бұрын

@@alexl369 😅😅 Your mad😅😅 Remember, A Slunt birthed you😅😅

@alexl369 3 жыл бұрын

@@mrwodabe slunt? Wtf is that monke? 🤣🤣

@alexl369 3 жыл бұрын

@@mrwodabe how many years have you been on unemployment/ disability? 🤣🤣

@nat1792 5 жыл бұрын

Enterprise picks and chooses who drives which cars due to liability, look up the many cases of discrimination enterprise has had with assigning cars to certain people based on their color of skin... honestly sad that the company cant afford to trust its customers more I for sure wont be using them ever.

@SanityConfinesMe 4 жыл бұрын

Pssst, the manager is black

@brandonbryson3317 4 жыл бұрын

This is BS...they made it known that they were going to violate the contract. I would have done the same. They are releasing assets worth 10’s of thousands of dollars. There is no reason to be dealing with customers whom are trying to break the rules and then turn around once they get caught.

@chynadaniels4744 4 жыл бұрын

@@brandonbryson3317 it dont matter this is why they have insurance my husband currently have a car with them through enterprise for a month and they tried to charge us a younger driver fee we never pay that hes a veteran and has usaa we do not pay the extra fees or taxes then they didnt give him his deposit back for the other car he rented they are horrible I've asked multiple times for them to send me emails with any changes

@1983painful 3 жыл бұрын

And you think they would care if you don't give them your goddamn 10$ for a rental lol

@mrwodabe 3 жыл бұрын

@@chynadaniels4744 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭

@mynameischucky.charlesleer4363 Жыл бұрын

Enterprise is making it seem like deer vehicles are brand new from the dealership. Those cars and trucks are all used. Other people had them more people had them they have high mileage. The gas prices are high. Their rates are too high too many fees and penalties just a word of advice, drive your own vehicles, and leave their vehicles alone they don’t need no more business they don’t know how to treat the customer.