Right? support is a guy called James and we all know him!

If only they made also a larger format printer...

Thanks, you say keep a level head, but it was more, 5 revisions of the script! and me telling myself to calm down.

@@FauxHammer And that gives you more credit, not less!

@@Konradius001thanks mate

Exactly...

agreed

thanks a ton, really appreciate it!

Thanks, appreciate the validation

thanks a ton!

I was so worried about keeping that line in!

@@FauxHammer nah man, you set it up humbly enough...besides....they clearly don't understand you're a formidable man ;)

@@nicholassmith5206 Thanks Man, Really appreciated!

​@@FauxHammerit can help depending the circumstances and how you phrase it. I've actually said to support i've ran integrations at Siemens germany at age 16, i've quite literally made the machines that made the machines that make your product. It does clear up the bs and depending the company can get you a line to backoffice support to actually resolve some issues. But i wouldn't just rely on the channel when doing so (unless you'd use sub numbers/reach and impact on sales as pressing points.... which can be taken the wrong way, get back online and then impact you negatively. Really not ideal and would keep that for actual safety hazards lol 😅). Like they definitely ran your name through google or youtube, but willing to bet they haven't done more than skim through the content at best. 'Drama' and clickbaity titles have rather adverse effects on people of a certain age in certain tech positions to word it nicely lol Cold hard facts, straight to the point tech info they can work with and accolades that have some tech merrit is what you'd want to send them.

That's fair commentary, but it's done now, will take it on board fort next time. and yeah, I mean, I'm speaking with their marketing team, but even that has been night and day. I spoke with support once at Bambu and they very clearly and kindly pointed out how stupid i was being. and I mean that in a good way. 1 email to them with a concern, one back with the exact answer i needed and from that i learned I should have read the frigging manual.

yeah we are finally in a new generation of printers and this is a good printer, I hope I made that clear. but your concerns have been echoed here and I'm sorry, but also glad I could show people.

what are your thoughts on print quality of the Galaxy 1?

@@krupert8355 it’s definitely a unique surface finish, if you don’t mind that, then the quality can be “good”. Emake is laughable though, I’d steer clear of them in any capacity. I print as a day job, and we have moved away from the Galaxy1 and are using Elegoo printers instead.

@@AdamSaltFPV what elegoo are you using and what are your thoughts on it/them?

@@krupert8355 I am using Saturn 3’s and 3 ultras. They are great printers, easy to set up, easy to clean, easy to use. Their customer support is above and beyond as well. You can buy used printers and they will send you replacement parts for free. I’m looking to add more printers, but I’m waiting to see what the Saturn 4 and 4 Ultra are like.

Lol, It's just for cinematic effect, that's all. One if the most common questions I get.

@@FauxHammer Gotcha! I should have searched the bomments :D Thanks for taking the time for answering!

appreciated, thank you!

yeah, like i said, not the only time I;ve had this experience. and yeah the issues started after screen protector removal. well they may have started before but iu didnt check the suports on their resin then to notice and didn;t test mine.

This is EXACTLY why I avoid doing business with Chinese companies if at all possible.

Glad it’s not just me having the comms issues then. I replied to Starfields offer, not heard from them since. I think Ultra print is a scam. They hide comments on Instagram posts. And if you watch that video closely, it’s very obviously a Saturn 3 Ultra in a different case!

@@FauxHammer Like you say in your review as well, there is a lot lost in translation.... but even outside that, they dodge some questions like it's the plague. Hopefully they will reply back to you soon, but even if it where to be send to you now, i don't think it will reach you in time to do a full review on it before the campaign end.... About the ultra print, i saw that "The print House" has one of their smaller machine, but i have not seen anyone with the larger one...

​@FauxHammer have you checked your spam.😂

yeah, I'll admit i struggled, and 've done it twice now! never knew 23kg was the safe weight. i need to lift less stuff

No worries, as we head into that generation of heated printers I'll be making this point more. That model is For Glory by CA Sculpts. He makes some of the most incredible models out there!

Thanks so much, put a lot of time into this one, and yeah, someone has whacked this. and at no point did they care about the photos to try and claim back from the courier. Immature

yeah, I'm glad I got across that the printer is great despite my own experience with the brand.

thanks a ton!

Chitubox just released a new version it is in that release

@@dash9109 Yeah, and they are wrong. The size of the buildplate is off and if you don't correct it then your prints will be stretched.

Nope, they sent me a new screen but have not had time to replace it and won’t until I get a replacement base too

Whilst I completely hear you. My warning was be careful of how poorly this company communicates. because I'm saying this relative to knowing how all the other companies communicate. And if you have a look at the Facebook groups online, you'll see just how many people are now complaining about this company because they either have no printer, or a faulty printer for various reasons, some hazardous. and the company is just staying near silent to everyone. it;s an echo chamber of exactly what I said here. Not just bad communication, terrible to no communication. I have been speaking with them in what'sapp since January regarding the X1 Mini. and they message me at 3am randomly. or when they do message me during my awake times. I get "Hi Ross", I then reply immediately and they don;t respond to days. Whay are they even saying "Hi" they have done this about 12 times now. and it's just insane.

@@FauxHammer Thank you for the insight added about their catastrophic communication, because I was considering the upcoming X2. Insane as you say, especially with respect to the large amount of money spent by customers on these high-end machines. Speaking of very bad communication and large printers, the complete radio silence from Coolsiga since early 2024 is puzzling too (nobody received their machine, and the reboot from the FInderOne 136 to the completely different Classic One looks like a vaporware - a printer that it seems does not even exist out of a few 3D renderings)… I guess we now have to wait for more serious companies to come up with decent large printers.

@@fluxcapacitor No worries. another example of this was the Ultraprint, which found it;s way to some reviewers but I spotted it was a re-shelled Saturn 3 and warned people about it. You should see how much hate i got from the Community on Facebook for that machine. The company even responded by promising all users a 60 day free trial with full refunds if peopel were not happy. But now they ahve not responded to anyone since January except to say "we can't refund you becasue Kickstarter took a percentage of the money" Which is also what I warned people of... It was a complete scam.. I think my frustration here though is that this X1, and the X2 (which ahs actually been renamed the X1 mini months ago but they never updated the site) are incredible machines! But you just cannot trust the company to support you. Mine is still broken... I use it as a table.

​@@FauxHammer I have a scoop for you then: the X2 is real, and it's not the X1 mini but the second generation of the X1 (Yes, I know that at some point in the past the upcoming X1 mini was improperly nicknamed the X2). The build volume of the true X2 is a bit smaller than that of the X1 in XY (same 400 mm in Z though) because it has a 14" screen instead of the 16" screen in the previous version. But the definition is now 16K instead of 8K (with three times more pixels), what's more with SQUARE pixels (24.8 × 24.8 µm). The X2 is still huge AND is now high resolution too! It was "presented" by Apex Maker (rather hidden in their printed catalogue…) alongside the X2 mini at the 3D PRINT LYON exhibition in France, two weeks ago. You can see a picture of the catalogue page with these new printers in Thomas' video "News creatives 5" (French language, decent automatic subs available) on the PolyWorkshop YT channel, 1 min and 11 sec in ;-)

Probably when it’s release, but it took me 7 weeks to get a replacement screen from them during review. Well, 7 weeks for them to offer it. Then a week or so postage.

@@FauxHammer But will the product be launched at a higher price than what they are marketing it for? Because I've seen it for $1,999. Do you think it will be at a higher price later?

@@joelromero7162 Honestly, no idea. It said on the KS campaign what the final price would be, but I bet it will release at that price then discounted lower.

Oh yeah man, I was fully aware of my arrogance and stopped myself. But honestly, fuck these guys, I've since learned it's not just me they have been quiet with. they haven't helped the community either and they are asking for this much money. I'm not eve getting paid but I'm still responding to every comment I can on my stuff, which is far more than their few questions they had on Facebook and the campaign page.

Thanks so much.

Glad it wasn't just me then

Thanks so much. Yes I am actually writing the script now telling people it is an absolute garbage rush job in my experience.

@@FauxHammer Oh, oh no. Is there a printer with a comparable build plate you prefer?

Agreed - Soon

just a weird angle. but now you say it, i can't unsee it.

You know what, you are right. This build quality and feature set in a smaller form factor would have been killer, and i'd have paid 1500 for that!

Nah. The size is amazing - we need larger resin printers 🙏

@@handznet size of the print bed isn't everything. There is an inverse relationship between resolution of the printer and its screen size. We are getting better resolution with larger screens in more modern 3d printers so as time goes on we will get higher resolution large printers. But When this comment was written the company should have reduced size by a small amount so that they could have something over the competition.

I haven't got a print off my Mega 8k yet, starting her up tonight.

. @FauxHammer I have a sonic 8k and I'm looking to buy 2 more printers, one with smaller volume but high res (you advised me with the Saturn 3) and one with a large build. The sonic Mega 8k s is also interesting but I'm thinking about the new (on Kickstarter) Elegoo orange Storm mega, filament but HUGE print volume. I hope your prints with the mega 8k will succeed.

Totally agree with this assessment. and mate, i feel for you with customer support. I have them on What's app. and they never reply. Occasionally I'll get a "hi ross" at 3am and even when i immediately reply, there's no further message!

@@FauxHammer Thank you for your review and reply, I saw your video a while back but decided to back it anyway I'm glad that I did because it's a game changer especially if you like to print big. I just really hoped they would fix the support like they PROMISED they would once the Kickstarter was over. Unfortunately that's not happened if anything it's even harder to get a reply and they have stopped taking payments via there website so you can't buy one if you had the cash ready to go and that's kind of worrying! It's not so bad for me because I got the printer for £1150 so having to pay $300 for a screen isn't a huge deal but if you just spent £2500 on one + taxes and duties you really REALLY want that warranty and good quality customer service! I haven't been able to edit footage for a few months due to sickness and software problems so I haven't been uploading videos but I just purchased the full version of Davinci Resolve so I might do a little review myself next week.. (the free version developed an audio sync problem, it's drove me NUTS but goes away if you PAY) 😄 Anyway I will point people to your review as you have already done an amazing job covering the X1 so I'm going to try and focus mainly on it's printing capabilities + some of the problems I've come across like them trying to save £1 by installing cheap nasty power switches like WHYYYY do that surly things can't be that bad you need to save £1 at the risk of customers getting electrocuted and machines dying because fuses are popping for £1!! I turn it on with a stick after I saw the blue flash and the pop so I'm not sticking my finger near that bad boy, I like living.. 🙈

it's a very good printer

not yet, not that I've seen.

What do you mean you can’t was without curing? You can

@@FauxHammer Ah damnit, sorry, I somehow replied to the wrong video. I was talking about the anycubics washing station and how it forces you to remove supports before washing, if you want to use the automatic program.

@@user-zw3mg1so7o ah yes, then I totally agree

ACF does, PFA does not.

Yeah, it;s a solid printer so I'm glad you watched enough to see that from the video.

yeah might just be what i need,, so cheers!@@FauxHammer

Thanks for the info!

I wanted to get it out and as I captioned. i think that knowing it would be a bad review, they delayed communication to intentionally delay my video. I wanted it out sooner too, because my conclusion hasn't changed in weeks now, but they kept promising last minute.,

@@FauxHammer Oh I believe it. They did not answer the first email I sent with respect to the preorder deposit (in August) until I cancelled my KS backing (in October). They still have not refunded the deposit. I watched so many backers leave. I feel for whoever stayed. Apex is a large investment.

thanks, I'm glad you found this valuable.

I used to work in IT support and it was that memory that stopped me. Everyone can make dumb mistakes and I would be happy to conceded I am being dumb if I had any support whatsoever from these guys. even I, someone who has repaired over 10,000 laptops, have made dumbass mistakes. I've replaced 3 motherboards before realising that the fuse in my known-good power cable was blown... I wouldn't worry about the project, the printer is great as I said, but as a company. their communication is piss-poor and they had plenty of opportunities to improve. not just with me but with comments on the campaign, and in Facebook

I didn't explain it right. This whole video was recorded 3 weeks before they decided to send an LCD. But I don't think it is the LCD, as i said , I know what i think it is. and there's no technical reason it can be the LCD. At most it's the screen protector We'll see.

@@FauxHammer oh, I agree that they are wrong, lol. It isn't the LCD, but I guess that's what they think it is, since that's what they sent

i never thought of that, yeah it has an obvious texture.

I did ask. Literally the first thing I asked. They said they don’t have any available….

thank you

The emailed me, i replied. my email ended up in spam. I've since been in touch and will be on the next round of reviewers.

The innovation i want is a slicer that cures supports at a higher light intensity than the rest of the model. they do this in industrial grade printers and the results are that supported monster teeth the size of needles allow the supports to snap off easily and show no damage t the part, becase the support has been made more brittle than the cured model.

Ahh, that is very clever and sounds like something that could be implemented entirely in software for even cheaper printers. @@FauxHammer

smart

Me neither

Feels more like groundhog day

nah, I hate exercise

I'm having supply issues at the mo for the UK, as soon as we can get you some, we will

It could still be the first or one of the first times that happened. Especially when the topic is something pretty niche as 3d printers still are. And of course specifically British words can be confusing to the rest of the world, including non native English speaking people.

Eh? I don’t understand

@@FauxHammer in videi you make joke from movie with Liam Niesson Taken :) so i just reply allk call marko - its name of gang

@@frkop ahhhh I forgot

@@FauxHammer my bad, i dont explain good :D

Nope, This is getting decent views. The printer does have great potential, if you think I'm saying otherwise, I'm assuming you didn't watch the whole video, becasue I literally said "the printer is great, it;s Amazing". But the company are shit at comms, not just with me but most of their community it seems. - This is very important to people when spending this much money on a product from overseas. thumbnail says "Buyer Be-Aware" - Buyers Should be Aware. Title Says, "I Rage Quit", I did. What's the issue? both are facts.

Dude you need to lay off the caffeine. I did watch the entire video but almost didn't watch it at all because of the title. I'm just letting you know, that's all. Calm down.@@FauxHammer

I know, I had a lot to say in this one and didn't have the footage. trust me when i say, this is the condensed version too. Until i can do talking head videos. this is how it will be.

yeah I'll be dead soon most likely.

@@FauxHammer We don't need that now....

4 times i had to lift that.

@@FauxHammer fucking hell 😅That's why I was saying that, the video had to be worth the effort! Great review, it seems like a company with good ideas but still on it's first steps (and with some customer service issues to resolve)

@@d-emprahexpects849 100% I can’t fault the printer. But I’ve dealt with a ton of new companies like that that have better service

nope what?

Sounds like you still watched the whole thing. So I guess it wasn’t that bad 😂

@@Resyektt and this was the last video Ive ever watched from this channel. So he should figure out how to speak to an audience if he ever wants to be a real channel.

@@user-nx1fp6fv6r please great KZfaq master, what’s your definition of “an actual channel” 50k subs isn’t a small feat. I’d of had no problem with you saying it in a more constructive way, it’s just the fact that you chose to say it like petulant child. But hey, you do you 😂

My comment is one of the top on this video so clearly other people agree with me. Is this guy your dad or something? You seem pretty upset.

You do you mate, I'll do the same. I've never been any different nor do I intend to change. Sorry if this does not resonate with you in the way you like, but there are plenty of other KZfaqrs worth supporting if this is not your thing. That's totally fine. Like who you like.

I think you missed the point. The printer itself is great and I'm not saying meh it only does a passable job. I'm saying wow it even does a passable job on miniatures. and sorry but yeah. miniature printer companies who print to sell are looking at printers like this. What did I not come back to. because as I wrote this script I made a note of every single "i'll come back too" since I knew it was getting excessive and made suer to have a point to say on each of them in he conclusion> Video release date was out of my hands and as captioned in the video, feel like the brand intentionally delayed me to avoid this video going out sooner. I wish i had got it out sooner but it looks like I didn't need to because they lost so many pledges in the final days with many comments blaming their poor communication. And I never said "Do you know who i am" I'm said I wanted to say that through the frustration and accusation and continued dumb requests to try tests I had already told them I had done. The point was, they were driving me to arrogance. This video is basically, great printer, bad company. And that is something that many people seem to have valued. I'm sorry if this video arrived late for you, I'm sorry if it didn't resonate with you. But it;s here for the Thousands of potential buyers, even now it's gone live who are considering this product. But mostly, this is, here's my opinion of this printer and this new brand. and in a year from now. people can look back and go - FauxHammer was wrong. And I hope that's the case. I hope this video which has almost had more views in a week than the next best had in 3 weeks. Lights a fire under this brands ass,, they realise how shit they are being, and based on many other comments here, not just with me. And they sort it out. In which case, I'll sleep sound believing I've done a good job. Or, they'll ignore it and in a year, others will echo my comments, in which case, My video was right.

I found your comment worse

Seems like you may be mate, sorry.

cheers

Also, you should see the original cut, this is the version with a lot of rambling removed!

as always, thank you!