The Wax Burner is safe and easy for use.
As a technical device the Wax Burner needs sometimes a little bit care. This are simple tasks that are easy to solve. Sometimes it can have failures due to the use of bad wax or adverse environmental conditions. You can fix this issues easy and fast by yourself.
We recommend the following steps.
1. A first look into the instruction manual answers the most questions.
The most issues do have an easy cause and can be solved quickly. All steps for solving the most known failures are written down in your instruction manual. If you don't have the manual you can also download it in our webshop.
2. The "First-Aid" manual shows all steps in an easy understandable illustrated form.
Our booklet "First-Aid" also shows die most important steps for fixing your Wax Burner. You can also download it in our webshop.
3. Look to this video
In this video we show you the most important steps to clean, adjust and change you wick.
Now your Wax Burner should work without any issues.
4. If you couldn't solve the issues with that.
If the manual, the first aid manual and this videos couldn't help you, please contact us and send us a picture of your wax burner, so that we can help you fixing it.
Wax Burner Service:
www.denk-keramik.de/pages-en/w...
Candle Guide:
www.denk-keramik.de/pages-en/c...
Denk-Keramik:
www.denk-keramik.de/pages-en/w...
Music:
Cute by BENSOUND
www.bensound.com/royalty-free-...
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