I've seen this before where connectors were switched. Actually made this mistake myself once. Thanks for sharing! 👍

Shame on Ford. Make the connectors different or label them clearly. At least a different color. Thanks for pointing this out. You just saved somebody a lot of time/money.

From a Ford dealership technician, GOOD CATCH.👍 This is the kind of thing that can easily happen to the best of us. A very similar situation to this that I can recall, is another tech in my shop had replaced the HCU on an Escape Hybrid many years ago. Well, after replacement and numerous attempts to bleed the system (there is a special procedure for Hybrids), he was getting no brake pedal and hard faults that wouldn't clear. After being stuck in his bay for about three weeks and numerous back and forth interactions with Ford Technical Assistance Hotline later, Ford finally sent over an area rep to assist. Long story short, it was discovered that there were two HCU lines installed in incorrect locations. Upon reinstall, the system was finally bled successfully and fault codes cleared. Fast forward to a few years later, another Escape Hybrid came in on the hook and into my bay after an outside shop had replaced the master cylinder and HCU and then ran into the same issue as described above. Any guesses as to what the outside shop did wrong? Yup the very same two lines got misrouted.

You are a good guy.You will definitely go to heaven when you pass.Keep it up.

Thank you Eric. Good job. Have a blessed and safe week.

You are AWESOME!! THANKYOU taking the time to Share this!

Oh no! They were switched? Hah! Wow! What a find! I like how honest you are.... took you a day & a half to find this. 😉😉

Good for you , hope other mechanics think to use KZfaq for figuring out issues 👍🏼

thank you Eric your a good and honest mechanic, i like the way you diagnose and approach the vehicle symptoms.

Good video! I would have made the same mistake based on the cable lengths. The lesson I take away is don't take anything for granted! Good thing you decided to try to swap those cables just in case, otherwise the vehicle could have been in your shop a lot longer & you could have gained a few more grey hairs!

Thanks for sharing your information.

Who disliked this??? What a shame! Thank you so much man! Mistake I also did it once!

great catch

Awesome report!

If I was doing that job I would have labeled those wires somehow I would have put a piece of tape on each one of them and then put a number on them so then there'd be no way that they can be mixed up but anyways that's a great video thank you you brought something to my attention I never thought about

Thanks for the info.

What a great problem solved

Hello, excellent video, very good explanation of the disassembly of the cluster, but I would like to know if you could place or tell me where to get the connected or power diagram to be able to turn it on in the test bench. since I have tried to turn it on outside the car and I have not been able to. thank you

Great Job!

Thank you!

Makes sense for the longer wire on the steering column due to the range of positions you can have it in.

Thanks for the fid. I finally found where this sccm is and its connector I have an SCCM disconnect problem and I will prob try to clean the connector with a contact cleaner

Thank you I am starting to work on the older ones.

Thank u for the video

when u did power grounds is that how you found it color codes on wiring didn't match ?

Hi, I have a problem with my ford ranger 2018 , the panel sometimes work, Suddenly he dies and there is only one light in the form of a padlock on, suddenly he turns the board back on and works normally, this happens with the truck on and off, do you have any suggestions?

Only sloppy engineering will have two adjacent connectors that can be installed with wires swapped. I guess with robots putting cars together now, those kind of human errors never happen during assembly..

Ive got a 13 explorer at the shop now, Instrument panel works but has no speedometer, and will not come out of 1st gear, customer thought the VSS was bad which is internal to the transmission so they put a new reman trans in it, same issue, still no speedo, no codes whatsoever, all fuses and relays check out fine. All connections are good on computer and transmission and Instrument panel, not really sure where to start on this damn thing! Wondering if the computer itself is bad and not getting vss signal, whats your opinion??

Nice job thanks

Thanks 👍

I have a 16 Explorer sport, lots of electronics. I noticed the odometer in KM’s, where is your shop located?

Nissan has a similar situation with the with engine sensor connectors that are possible to swap...If in doubt, confirm thru wiring diagram and their wire colors. Seen it once on a Nssan to my amazement....

I have to replace the left screen in my 2013 explorer which means I have to remove the instrument cluster. Am I going to have to remove the entire dash or can the cluster be removed by just removing the panel on top of the steering wheel? I'm having trouble find anything on this.

Because Ford. Nice heads up sir. Thank you

Get a few different colors of paint markers and put dot codes on both sides of the connectors when you take them apart.

What part of texas are you located?

Using two different connector configurations would have solved that problem.

I have a one day old 2020 explorer. The instrument cluster is scrolling warning messages as seen on this video to the left. Any clues??

Hi I am really hoping you might be able to help me. I feel like I am getting a complete run around from my dealer. I just bought a 2020 Ford Fusion with only about 35,000 miles on it. I took it back in after only driving it about 3. They have had my car for about a month now with no answers. Just to give you a little information, the cars instrument panel keeps glitching through all sorts of notifications like engine on, door open, service needed, break on etc. The problem is that this is only happing when the car gets hot or when it is hot outside. Through out the night it is sitting and when it is turned on in the morning everything is back to normal but in the afternoon about lunch time when the car is sitting in the parking lot in the heat it happens again. I know that you will probably have to see the car to diagnose it but I am just hoping you might have seen something like this in your line of work and might be able to help.

ford does use aa lot of the same connectors good fine

does anyone have any videos or instructions on the disassembly process to get to the cluster? greatly appreciated if you do

I have a 2013 Ford Explorer Police Utility. How can I turn the digital speedometer ON in the center of the instrument cluster?

Having the very same problem, definitely will ask the technician who worked on it, see if he is honest with me..

Nice thxs

On a 2006 ford explorer would the dash controller cause the engine not to start.

On my 2013 Edge, the left side of the instrument cluster went out. Only it did. Any thoughts? Because I can’t see how much gas I have lol

hi. the instrument cluster on my 2013 Ford Explorer suddenly died while driving. the car still runs. but the instrument cluster doesn't turn on, wipers and indicator lights are ok and the radio doesn't stay on (thinks that the car is switched off). how do I test if the problem is with the instrument cluster or the steering module?

Hi, good job... I have similar trouble, my car starts up well but when I'm driving the entire panel shutting down, sometimes starts up with the panel off, and later when I'm driving suddenly the panel pass to on.... any idea?

Hey I got a 2003 Ford Explorer and the gauges on keep going up and down while it sits still and running what causes that

I have a 2013 explorer that is giving me a problem with the turn signal. When I turn on left, right or hazard, the lights outside work fine. But the dash display and click sound work when it wants to, and does not flash in unison with the outside lights.

Mine I tried to go to the store and I don't have lights to the whole cluster or my radio I still have the seat belt guy on the dash but still can't figure out what is wrong I came across this video and it's super close to my problem

Sir mine is 2016 also and at 110 000 miles dashboard lights just went off and I can't see speed limits but everything else is lighted up. What can I do?

Maybe you can help me figure out mine I got a 97 Ford Explorer and we had the steering column down to fix the shifter that came apart because the bolts fell out back together now But the instrument cluster does not work lights up but the gauges do not work

I have the same problem the van was running the customer told me that the cluster was going on an off at times an it just turned off totally but the van was still running the next day the van died on him any other tips were I shod look at

What if the instrument light is not working (just the mph gage) My wifes jus stop working 2017 limited

It happened to me doing a cylinder head job on a PT cruiser.

I’m try this see cause my cluster doesn’t get dim it’s so bright when o turn the headlights off only go some limit not much unless it’s normal cause I’m use to a cop cars which goes all the way down and off

Mine radio control side on streering wheel not working was and one day i was driving amd it was working when i was driving half way thou my trip they just stop working would it be these connetors too?

I took all my bulbs out not thinking can you show me where the all go back to on a 98 ford explorer sport

checking powers and grounds you didn't notice pin location was different

the buttons on the right side of the steering are not working can this be the cause of it? plz help

Men I need your help really bad I have a 2015 Ford Explorer the ac works fine and everything but the defrost is not working is like stuck it only blows to your face please help :(

Somehow i dont like digitalized controls

Player fuck up too .day day

Instructions on how to remove the cluster?

😅

Nice video,very poor design by Ford.