Yep that’s right

The problem is they spoofed the number. The number showing on your phone that they call from is the same number on the back of your card. 🤦🏾‍♀️ the same thing that happened to this lady happened to me a year ago.

Bottom line if you did not initiate the transfer you need to walk into your bank or not move the money at all.

@Tavari agree!!! And believe me I don't agree with banks often. But in this case it really is not the banks fault. When I signed off for my condo and they needed the money wired, I walked it in. I told them I could either walk it in or I was going to fly out to wherever they were at and hand-deliver it. I wasn't joking.😀

If there's no information out there, why do some of the commenters know the correct responses. It's because the people who get scammed listen to the scammers and not the bank or their friends and families.

Good advice but the victims are too stupid to understand it. They dont deserve to own a penny of their own money

I'm watching romance scams on KZfaq and I see the same level of ignorance here. If you're dependent on caller ID on a cell phone you will be scammed.

Indeed so often people are told not to give any info when they get emails & phone calls. You cant expect a Bank to get the money back when you did it. Your fault not the Bank.

Hellooooooooooo... Yeahhhhhhhhhhhh!!!! 😂 😂 😂 😂

But people are stupid.

Exactly what I was thinking. This “employee” (or friend of said employee) is using the “we don’t care about our customers” policy to rip off customers. Chase should be ashamed. These big banks aren’t worth it.

My sentiments exactly! That's what I immediately thought. It seems like to me it's the only way the scammer could have had all that info.

Bullseye 🎯

Yup.

@@lynnjudd9036 you’d be surprised the information scammers have AND how they obtain it. Usually, the bank have software that can tell what where transactions (including calls and texts) originate. If it’s wire fraud, usually the bank responsible for releasing the wire have a certain number of hours in which they can request the wire be cancelled or returned. The receiving bank also should have a system in place when wires are being deposited into an account. Many times these are fraud accounts receiving wires. I hate to say it but more times than not, the client has spoken to and provided access to the scammer in the form of authorizations codes etc. Sometime the scammers will connect to your phone/computer while you’re logged in and be able to access off of your info. Scammers count on consumers emotional responses and they move quickly so that before you know it, the clients’ money is gone.

You are so right

@Ricardo Sandoval i hesitate to press the 'like' button here, because there's nothing good about how they treated you-- i don't like how they treat all of us, really. sorry

A different bank sounds like a wise choice

If the bank isn’t treating you right, find a better bank. However, become knowledgeable about security issues and the steps you can take to maximize the security of your accounts. Security isn’t convenient but it sure beats having your life savings disappear because you failed to lock the door properly. Most users are security ignorant by choice.

@Ricardo Sandoval I’m talking about taking the same kinds of basic security measures that any reasonable person would take to keep themselves and their valuables safe. Yes, the banks are responsible for keeping their deposits as safe as possible. However, to claim that the customer doesn’t bear a share of the responsibility is insane. Being aware of the dangers and pitfalls. Learning how to recognize them and avoid them. Learning and applying the basic, common sense, steps to prevent a break in or theft seems like wisdom to me. This in no way suggests that one has to become an internet expert. However, if you are about all or nothing, then, yes, you would be better off becoming an internet expert as opposed to the careless attitudes I’ve seen over the years.

@@donaldmickunas8552 i agree. however in my case, they bounced all my bill payment checks one month. when i asked why, they said they were holding my husbands check 5 days, as it was drawn on another bank ..imagine their dismay when i showed them a paper copy of his check. it was drawn on another chase bank! then they said they would fix it next week. i was broke, no food, and they screwed over my credit for months. , no apology, either! my dad followed all their rules. and his money was not stolen. but he switched banks because as he put it, he was tired of feeling like HE worked for chase!

Going to a credit union to tired of china making huge money off of Americans

Amen!

Chase bank is the single biggest untrustworthy, corrupt, trash company that I ever had the displeasure of dealing with in my life, and I am old! Absolute scumbags.

I love my Capital One credit line! 😎

Do you mind telling me which one you have?

Tell them there’s nothing you can do because they authorized the transaction.

@solice8844 The difference is it gets traced back to you, but when you get scammed and send money to another country it’s untraceable and the police can’t do anything

Take it and eat wagyu steak. 😛

@@solice8844 🤣🤣🤣🤣🤣

@@uggycyvhvyvyv7322 in these types of scams if you try to wire money overseas it takes longer and those transactions can sometimes be stopped. Scammers always get the money sent locally to a burner account then convert it to crypto.

Better to go with several institutions... I personally have 5 CU accounts.. three of them with direct deposits and 2 of them as an Emergency Fund builder/savings accounts

Once a wire transfer has been initiated, it can't be cancelled.

@@Falconlibrary So if they call FBI it still goes through?

@@2beJT FBI isn't the same thing as a court order putting a Frozen By Law-type restriction on an account. Not to mention "calling" them would probably just get you on hold after going through prompts. PS I would have expected both client signature AND a callback needed for funds to go to a third party. Along with Chase having escalations phone lines to attempt to stop their doofus employees (usually in another country) blindly approving these transactions

Once a wire is initiated, unless it’s paused automatically by the system, it cannot be cancelled. Wires are immediate.The bank can usually place a request to the receiving bank within 3 days to request the funds be returned. You can forget about it if it was an international wire.

Inside job!

You were a victim of this. I feel bad about your experiences.

You would think they would at least go after all the Internet vehicles used in these frauds. The criminals can't do it without the tools. Chase can afford ( $11.0 billion net income 2022 ) to defend their trademark, Copyrights and integrity of brands. When their MSC Gaylane cargo ship was seized with tons of cocaine at the port of Philadelphia they defended that against asset forfeiture. They're not responsible because it's just a product in their portfolio 🤔😂

👏🏾👏🏾 Good for you 👍🏾 👏🏾

You didn't close anything, you're just an attention seeking troll who boycotts the 'current thing'.

BANKS ARE INSURED. WHY CANT THEY ASSIST THEIR CLIENTS ??? ITS CRAZY 🤪

Yes but the problem with credit union there not everywhere when you need them.

@@KaliKali216 : not true you can go to other credit unions to access your account. Big banks will more than likely go bankrupt and taxpayers will have to cover their loss.

@@KaliKali216 not true.. I am a member of a small CU (150 miles away) and many of the CUs are linked through an association/affiliate program...Through affiliate CU ATMs I can withdraw funds as needed up to $500 a day.

@@KaliKali216if they are part of the coop network you can go to any credit union that is part of coop. I work for one and we are coop. Together we have more atms and service centers than any bank. Its just that people dont know.

@@KaliKali216 Right now there is no choice unless you want to be broke arse.

makes me wonder how much is Chase's cut-- seems like they might be in on it.

The banks themselves will start "bail-ins" and Bank of America seized $3k from me in 2021 claiming my tax return check and my stimulus was "fraud" lol. They kept saying they were sending it back but it took a month and a half for them to return my own money. Then I met a hacker on a dating site. They only need your phone number attached to your account and they can "spoof" your number, act like you and drain your account. It doesn't matter if you do everything right. Bank at your own risk.

We all got fooled in 2008; the banks can behave any way they want, the Lehman helped Greece obscure their book keeping so they could enter the EU on false pretence: they have gone bankrupt 5 times/100 years, so there is some things with economy the Greeks don't understand. The result of their entry could be felt throughout the EU for 12 years. The bankers who faked the book keeping then went on to scam the pension funds in both Denmark and Germany, depleting them of billions over 5 years. Why? Because they wanted to buy yet another Ferrari and yet another summer house in Mallorca; no blush of shame to be seen on their cheeks.

40 years ago??!!! OMG. That was when Shep was a pup and Ronald Reagan was President. How times have changed. I never knew what the internet was back then. And the only cell phones I knew of were with rich people, in their fancy cars, on TV. This is 2023.

Actually any money in a safety deposit box is not fdic insured. If a branch is seized and closed, you may be able to get inside at some point, but it could be a while

This is common in the medical industry too. Scammers have been known to pay for patients' personal info, from medical office receptionists and employees, and often, the info is just turned over to the scammers, for cash.

It makes sense, it could be an inside job.

Could also be people clicking links from emails and using unsecure websites causing spywares to be installed in their devices and for scammers to get their info

@@macyf6793 Money isn't everything! There's more to life than money!

@@swallowedinthesea11 Like being homeless when all of your money has been wiped out and your are retired? That sounds like an exciting life.

There IS a reason for wire transfers to go through instantly. Not everyone wants to wait 24 hours for their money or for whatver good/service they are paying for.

Since Chase Bank is FDIC insured, they should pay back the money to customers!!

@@Chulitatr Chase didn't make the mistake, why would they pay it?

@@CertifiedClapaholic They're FDIC insured. Credit card companies allow you to dispute wrongful charges, banks should too.

@@Chulitatr it's not a wrongful charge when YOU WILLINGLY PAY for something. Take responsibility for your own actions.

Its current or former employees I'd say

or much simpler is stealing mailed statements. thats why you have people fucking with mailboxes constantly now a days

Exactly right 😮😊

Me too. LOL

I'm starting to think broke is the new wealth anyways.

Right me too

Hahaha - good answer. I think the majority of us are in the same boat....Not sure why anyone would have that kind of cash in a checking account anyway...Lots of way-'mo better places to put it!

Lol. Broke is the new wealth.

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

Why. They were dumb enough to fall for scammers

US bank too just as horrible.

I was thinking the same thing most of my money is in my credit union where they personally know me. They even have a picture of me

Except if you’re having issues with online credit cards Lake Michigan Credit Union is open 8-5:00. You’re SOL if you need to talk to them after hours

Facts, happened to me too, they were so nasty and no help

If you did the transaction from your end that's considered as authorized. You have the responsibility to protect your account. Its not the bank's fault

I agree the banks and the credit union should take more responsibility.

💯

Yes indeed

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

A-men 👏 A-men 👏 all this new surveillance technology and these new cell phones 📵 📱

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

@@Chulitatr only up to 250k lol

@@Chulitatr FDIC only pays back funds if that bank fails and closes its doors. It does not pay for customer gullibility issues.

@@Chulitatr What you say is not completely truth. FDIC insured means insurance loss of my deposit/account if an insured bank fails.

As someone who has worked in the fraud department of various banks/credit unions, there’s usually some action that precedes wire activity (specifically.) I actually hold information session for people in my neighborhood and online neighborhood on how to avoid being the victim of these scams. Overall 1. When in doubt or just as a precaution, call the number on the back of your bank card to confirm validity of the situation. 2. Never provide authorization codes to a caller that claims to be from your bank (because they wouldn’t need it since they’re contacting you. 3. Your bank with NEVER say they need to wire your money to a different country (once funds are sent outside the country, it’s usually impossible to retrieve) or to any other account. 4. Never reveal identifying information in response to a text or caller claiming to be from the bank (because they should already have that information.) Identifying information = SSN, phn number, online username/password, computer info

I got a notification from my CU that something fishy was going on with my account and to call them..The letter provided a number .. but I independently found the number that I knew was right because it was on one of my monthly statements... They did confirm the letter and we were able to resolve the issues and the charges were reversed.. but I never just assumed that the information I had gotten in the text was legit.

My bank has text me several times when they flag a charge on my credit card and ask me if i authorized a specific charge. If I reply "No" my card is immediately cancelled and I have to get a new one. They have also refunded me for all the fraudulent charges thus far... which this crap usually happens after I buy something on amazon...

@@strugglebus5665 ok so it sounds like your having issues with the bank having to keep getting new cards and all well here’s an idea with that get a card that you know your going to shop at and use that card or here’s another way to use your card don’t use your PIN number at any places at all just use it as a credit try any of those ideas and let me know if it works because I do that now no more pins numbers even tho I have them I don’t use them when I go shopping

@@kevinrehberg8758 I got a call from my Credit Union stating there was suspected fraud with my account and to call a certain number. I went to the CU to talk to someone they said the phone number is their fraud number but they checked my accounts and did not see anything to be concerned about. Its possible the fraudsters were using the CU fraud number.

@@nicolemccutcheon4518 Nah, I just don't use amazon and my card number doesn't get hacked anymore. If I want to buy something on amazon I'll go get a prepaid card...

They are not desperate, they never had it better than now. All these people are stealing retirement and mortgage funds... it is ruining life as much as a murder. Just imagine, 20 years of saving gone in a second... 20 years of your life... gone...

@@evalangley3985 They even have the dam Audacity to even , go as , far to Steal . Peoples Personal Property and Homes 🏡 Even Stealing People , Wills of Inheritance . Now !!! This is Some , Crazy Behavior and Inhumane Ass Shit . Also Stealing ,People’s Life . Like Not , Physical Killing them . But Stealing , the Target 🎯 Victims Personal Information ℹ️ to , Copycat Doppelgänger The Victims . This is Crazier than a Bat 🦇 Shit !! We are , Truly Living in Some , very ! Critical Times . The Bible and the Q,ram does Speaks on this . This is just Mad Crazy 😜

desperate? I highly doubt it. They're lazy and it's too easy to trick people. That's why.

They are not desperate the victims are, those insiders have the power. They probably have a well paying job at chase and found a loophole.

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

@@Chulitatr you know how many people would be lying saying they are scammed. These are adults here, grow up.

These idiots sent money by wire willingly. Chase is not responsible for customers stupid mistakes.

@@muadhnate VERY good point!!!! That easily could have happened.

The full investigation or reporters story is linked in the video's description.

I stopped dealing with Chase years ago, their bigger crooks than the scammers

me too.

Chase isn't responsible for people falling for phishing scams. If they had an actual online account or used Chase's correct phone number they would still have all their money. So simple.

@@dayvision9742 These 'victims' actually GAVE their account details to the scammers. If the scammers already had what they needed, they would never had to contact the vivtims in the first place. They could have wiped out the entire balances!

@@dayvision9742 You're taking the word of some totally gullible person who is easily taken by a phishing scam?? Let's not forget that almost all females believe in astrology, and they also believe they can read minds, lol.

smart move

You don't need to go in branch. There's an authentic phone number right in the back of your debit card. Just call that number.

Welcome to corporate oligarchy.

You’re absolutely correct! These scammers literally go to school for this sometimes. Just like the financial sector (as well as the medical sector) are trying to keep up, scammers full time job is to find ways to get around technology. They definitely count of consumers’ emotional response to help.

@@Rene-cn4jc Not only that, scammers aren’t just individuals looking to make a quick buck. They’re now organized into cartels with all their pooled resources and hired guns. They are becoming more dangerous. Ultimately the ones who will pay the price are individuals like you and me who are least likely to have the resources to fight back.

I am a conspiracy realist and we aren't nuts because we talk about the truth

You do sound like you're wearing a thin foil hat. All you have to do is put alerts on your account and double check your online banking if you get a weird alert. I get a text for every transaction and I'm certain I did not ask for an alert on everything. It was done by Wells Fargo possibly to save their hides from dumb claims like this.

Get real.

@@spazzman90 right back at you. Computer devices can be hacked. Wi-Fi data can be intercepted. You have no way of knowing just how secure any app or software really is. Wake up.

@@donaldmickunas8552 And someone can rob you at gunpoint, break into your home while you're away, break into your car etc. What's your point? People with even the lowest levels of common sense don't get hacked. It's always the outliers that make the news.

@@spazzman90 If people don’t get hacked, then only a small number end up losing money to scammers, the outliers, and the news is making a big deal out of nothing. Personally, I think that is nonsense. More people get hacked and scammed than is commonly reported. IMO, being aware and taking steps to better ensure the security of one’s assets is wise. You are free to do as you please.

It’s usually from a 10- digit number too. That’s a big red flag.

Same here. I deny and then Block all unknown numbers, even area codes where I don't expect to receive calls from.

I got one from Comcast that sounded like it is the real company. When I hanged up and call again I got the same person. In a call center the probability of getting the same person when you call back is very little. I knew straight away it is a scam.

Have you ever heard the saying that “an ounce of prevention is worth a pound of cure?” Most users are security ignorant by choice. They use passwords like 12345, “password”, “Mary had a little lamb” instead of $&bd1H%l!:€r9. They ignorantly assume emails, texts, and phone calls are from who they claim they’re from. They store financial and personal information in clear text on phones and computers in plain text. They have no idea what 2FA is or why they should use it. They foolishly put convenience before security then blame someone else when their foolishness bears bad fruit.

@Tavari however if the Bank has transferred to an actual account they can track it??? but as said perhaps these Banks are too lazy to do that......

@Bee Somsak They know exactly where it went, but since you authorized it, they cannot reverse it. It's at a different institution over which they do not have control.

Immediately transferred on. Some banks see patterns from machine learning and warn their customers and hold the transfer for 24 hrs.0

If it's a scammer, Chase prob has no idea who it was or how to contact the hackers that transferred the funds.

they are making it more difficult to NOT do online banking anymore.

You really had to tell us that loud that you're dumb?

My account got hacked the cell number was changed and got a letter stating I opened a card which is false.

Exactly!

Your white u literally specialize in fraudulent crimes. Have you heard of white collar crimes?

All the info you listed can be stolen by scammers!

LOL

It was Chase

It could have been, gas stations are vulnerable.

At some point, u need to protect yourself. If u notice, these types of scams have been happening for years now. U would like people would stop falling for them.

They call centers in India that where scammers get data from.

Wire transfers are used with the international banking system. Usually the money in a scam like this goes to a foreign bank account to put up jurisdictional and practical barriers to law enforcement.