From Help Desk to Cloud Engineer: Your Essential Guide

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From Help Desk to Cloud Engineer: Your Essential Guide

Рет қаралды 2,489

ThoughtfulTechy Cloud

Күн бұрын

Пікірлер: 48

@eman0828 3 ай бұрын

There are mainly skill sets you can apply to your IT Support role such as Powershell. I use both Bash and Powershell on the job in my current role as a Desktop Support Tech/Linux Workstation Admin which are transferable skill sets. A lot of Cloud and DevOps roles requires knowledge of Powershell, Bash and Python Scripting and working with DevOps tools like Terraform, Ansible, packer, Version Control systems like Git which often a requirement for IaC. Not many people talk about DevOps and IaC when it comes studying to be a Cloud Engineer as real Cloud Engineers automate in the cloud.

@ThoughtfulTechyCloud 3 ай бұрын

Your additional insights are right on point!

@tabz0922 Ай бұрын

Same here. I've bounced around different industries - starting in a Call Center as Tech Support, then moving to IT Service Desk, followed by field work as a Desktop Engineer, and eventually managing a team as Senior IT Support Officer. However, I still felt like it was a dead end. After months of trying to figure out my path forward, I finally started my new job last month as an Azure Cloud Engineer for a big IT Consulting firm. Despite my limited knowledge of Azure and only having an ITIL certification, the employer was kind enough to upskill me and provide certifications necessary for success in this role. I must have done something right to impress them, going from a frustrated helpdesk guy to now handling large clients with hopes of securing more opportunities in the future.

@ThoughtfulTechyCloud Ай бұрын

What an incredible story! Happy you found a new path in Cloud 🙌

@Mustlehard Ай бұрын

I’ve been at help desk for almost 3 years with my ccna, security+, and A+. Studying for solutions architect now hoping I’ll like it and I can actually move up from help desk because I don’t even get call backs when I apply to anything more than a help desk

@ThoughtfulTechyCloud Ай бұрын

Have you aligned your resume to the cloud role?

@Iplabrosse 4 ай бұрын

I would love a video of your thoughts on leveraging previous learned skills to transition to the cloud. IE: from banking to cloud.

@Leisurelifeoptics 3 ай бұрын

I know your question was mention for creator but allow me to chime in as I’ve been helping some of my peers with this question. The way that you can leverage your skills from banking into cloud / IT is to understand how some of your skills relate to job functions in the IT / cloud industry. For instance if you handle large sums of data in excel or you have a ticketing system that you use wether it be servicenow or salesforce for example that can pair really well with data analysis and data validation which is done in the IT/cloud industry. Ticketing systems are also a part of the IT/ cloud industry so that translates over as well. As video states, CompTIA is a great place to start when trying understand how some skills can be translated. Can’t really leverage or even transition into the IT / Cloud space without knowing the basics. I got into cybersecurity by means of project management. I started off in the call center for spectrum doing tech support then branched off into being a project coordinator for ADT and leveraged what little IT skills were involved (it being updating software and operation systems for the office, onboarding new hires on rare occasions, troubleshooting why computers failed to connect to the company network, etc) and continued the trend of learning outside of work, pairing that with my job functions, and also acquiring some certs along the way to now being a security coordinator. Apologies for the length but i hope this compliments the video and answers a bit of your question

@Iplabrosse 3 ай бұрын

@@Leisurelifeoptics this absolutely helps! I was in charge of a lot of software, excel sheets and password support for the software. I will revisit that on my resume and make sure I have it on a pedestal.

@ThoughtfulTechyCloud 3 ай бұрын

Thanks for sharing your insights!

@ThoughtfulTechyCloud 3 ай бұрын

What are some of your tech skills you believe you can highlight from your previous role?

@MISTYEYED. 3 ай бұрын

At least you’re honest about Help Desk

@ThoughtfulTechyCloud 3 ай бұрын

Absolutely 🙌

@chrishusted8827 2 ай бұрын

I passed my AWS Certified Solutions Architect Associate and never got one nibble from any recruiter or job. I let my cert go in January and will pick it up after I get my CCNA and study data bases and Linux. I thought I would get an entry level in the field but I got nothing, nada, zip. It was so frustrating. No interviews at all.

@ThoughtfulTechyCloud 2 ай бұрын

Did your resume highlight hands-on skills or projects you built?

@kamalpreetcor6178 3 ай бұрын

You really made cloud understanding more clearly and reachable 😇 thankyou and keep going 🎉your content is easy to grab

@ThoughtfulTechyCloud 3 ай бұрын

Happy to hear that! Thank you 🙏

@helenmoran6689 3 ай бұрын

i’m trying to get out of helpdesk and to cloud 😭😭🙏🙏thank you omg

@miztamacondatrack Ай бұрын

I was on the help desk for a year and that was one of the most boring and repetitive jobs I ever done

@ThoughtfulTechyCloud Ай бұрын

It can definitely get repetitive

@gk4888 Ай бұрын

Very helpful Thank you

@ThoughtfulTechyCloud Ай бұрын

Glad it was helpful! See you in the next video 🙌

@tenmillionbyforty324 3 ай бұрын

Dudes the real deal, appreciated but your making things to easy!

@ThoughtfulTechyCloud 3 ай бұрын

I appreciate that!

@rahmanioussama954 3 ай бұрын

I'm a Helpdesk support and I'm working with MS365 and Azure. I have the AWS CCP certs and studying now the AWS solutions architect . But I'm not sure if need more advanced skills like Linux , Networking , Security, Devops and automation Tools like Anisble and Container ?

@ThoughtfulTechyCloud 3 ай бұрын

What cloud role interest you most?

@rahmanioussama954 3 ай бұрын

@@ThoughtfulTechyCloud Cloud Engineer or Cloud Security engineer

@jdsacdalan2386 3 ай бұрын

I'm an IT Helpdesk and I mainly support Microsoft 365. Should I try AWS ?

@ThoughtfulTechyCloud 3 ай бұрын

I absolutely recommend learning AWS. Great skills to build 😃👍

@HybridStrength 3 ай бұрын

This is amazing! I’m actually taking my AWS CP exam tomorrow then enrolling in the AWS Skill Builder SA Learning Plan to get the AWS SAA by August. Do you recommend doing mini AWS mini projects before getting the AWS SAA?

@ThoughtfulTechyCloud 3 ай бұрын

Hopefully everything went well with AWS Cloud Practitioner. You can pair hands-on labs while you prepare for AWS Solutions Architect Associate.

@HybridStrength 3 ай бұрын

@@ThoughtfulTechyCloud Thank you and I successfully passed it! Have to wait 5 days for the email and to check the certification account. Going to start studying for the SAA and get that by the end of May. Your videos were a huge help!

@tl0470 4 ай бұрын

What's your stance on SAA vs SysOps? As a SysAdmin, which cert would you suggest?

@ThoughtfulTechyCloud 3 ай бұрын

I did a post on this exact topic on LinkedIn. Check it out: www.linkedin.com/posts/thoughtfultechy_ive-been-asked-this-exact-question-a-couple-activity-7175556520791736320-sRqW

@shaikhaarish3661 3 ай бұрын

Your video was very helpful .... thank you so much... I am from a commerce background and I switched to IT. I started as service desk engineer but there is not much technical support we just do the basic troubleshootings for teams, outlook and others and providing access to user according to their requirements apart from this i do work on tools like Adm plus, jira, lansweeper, azure directory, active directory etc. So can you please suggest some courses where i can build my technical knowledge..and second thing i am looking forward to work as cloud engineer so can you please guide on this should i go with Azure or AWS? And how should I start please guide or advice. Love from India..❤

@ThoughtfulTechyCloud 3 ай бұрын

This video contains lots of free AWS training ideas: kzfaq.info/get/bejne/pdmTi8yd1sqbqoE.html

@AjitKumar-hc1bk 3 ай бұрын

Is this service desk considered as IT job?

@ThoughtfulTechyCloud 3 ай бұрын

I would consider service desk IT assuming it’s technical.

@Heet10 3 ай бұрын

Sir I completed my Under Gradutation Degree[BSc.IT] and I am interest in Cloud Field more but there are lot of roles and i dont knoww where to begin my cloud journey and land a job ASAP can you guide me or advice me where can i start also can you recommend me first free ways of resources then paid or like a roadmap when to get paid course and then free will be fine, thank you so much for reading my message and replying , I love your video and I really would like you be my mentor sir , Thank you so so much

@ThoughtfulTechyCloud 3 ай бұрын

Which cloud role do you think would interest you most?

@Heet10 3 ай бұрын

@@ThoughtfulTechyCloud I Feel like Devops Engineer Cloud Engineer Cloud Solution Architect

@manojb459 3 ай бұрын

Starting today..

@ThoughtfulTechyCloud 3 ай бұрын

AWSome!!

@gravityfallscanada 17 күн бұрын

I've been in service desk for 7 years and I've never needed security and network + for my job... I think all that is need to get into cloud ins AWS and Azure certs. This video was overly complicated.

@ThoughtfulTechyCloud 17 күн бұрын

Thanks for viewing

@SammyOmari254 2 ай бұрын

What if I do Microsoft Azure fundamental certification - az 900 is this a good cloud choice cause aws cloud practitioner certification is expensive on my side 🤔

@ThoughtfulTechyCloud 2 ай бұрын

It's up to you, but I would learn AWS.