There are mainly skill sets you can apply to your IT Support role such as Powershell. I use both Bash and Powershell on the job in my current role as a Desktop Support Tech/Linux Workstation Admin which are transferable skill sets. A lot of Cloud and DevOps roles requires knowledge of Powershell, Bash and Python Scripting and working with DevOps tools like Terraform, Ansible, packer, Version Control systems like Git which often a requirement for IaC. Not many people talk about DevOps and IaC when it comes studying to be a Cloud Engineer as real Cloud Engineers automate in the cloud.
@ThoughtfulTechyCloud3 ай бұрын
Your additional insights are right on point!
@tabz0922Ай бұрын
Same here. I've bounced around different industries - starting in a Call Center as Tech Support, then moving to IT Service Desk, followed by field work as a Desktop Engineer, and eventually managing a team as Senior IT Support Officer. However, I still felt like it was a dead end. After months of trying to figure out my path forward, I finally started my new job last month as an Azure Cloud Engineer for a big IT Consulting firm. Despite my limited knowledge of Azure and only having an ITIL certification, the employer was kind enough to upskill me and provide certifications necessary for success in this role. I must have done something right to impress them, going from a frustrated helpdesk guy to now handling large clients with hopes of securing more opportunities in the future.
@ThoughtfulTechyCloudАй бұрын
What an incredible story! Happy you found a new path in Cloud 🙌
@MustlehardАй бұрын
I’ve been at help desk for almost 3 years with my ccna, security+, and A+. Studying for solutions architect now hoping I’ll like it and I can actually move up from help desk because I don’t even get call backs when I apply to anything more than a help desk
@ThoughtfulTechyCloudАй бұрын
Have you aligned your resume to the cloud role?
@Iplabrosse4 ай бұрын
I would love a video of your thoughts on leveraging previous learned skills to transition to the cloud. IE: from banking to cloud.
@Leisurelifeoptics3 ай бұрын
I know your question was mention for creator but allow me to chime in as I’ve been helping some of my peers with this question. The way that you can leverage your skills from banking into cloud / IT is to understand how some of your skills relate to job functions in the IT / cloud industry. For instance if you handle large sums of data in excel or you have a ticketing system that you use wether it be servicenow or salesforce for example that can pair really well with data analysis and data validation which is done in the IT/cloud industry. Ticketing systems are also a part of the IT/ cloud industry so that translates over as well. As video states, CompTIA is a great place to start when trying understand how some skills can be translated. Can’t really leverage or even transition into the IT / Cloud space without knowing the basics. I got into cybersecurity by means of project management. I started off in the call center for spectrum doing tech support then branched off into being a project coordinator for ADT and leveraged what little IT skills were involved (it being updating software and operation systems for the office, onboarding new hires on rare occasions, troubleshooting why computers failed to connect to the company network, etc) and continued the trend of learning outside of work, pairing that with my job functions, and also acquiring some certs along the way to now being a security coordinator. Apologies for the length but i hope this compliments the video and answers a bit of your question
@Iplabrosse3 ай бұрын
@@Leisurelifeoptics this absolutely helps! I was in charge of a lot of software, excel sheets and password support for the software. I will revisit that on my resume and make sure I have it on a pedestal.
@ThoughtfulTechyCloud3 ай бұрын
Thanks for sharing your insights!
@ThoughtfulTechyCloud3 ай бұрын
What are some of your tech skills you believe you can highlight from your previous role?
@MISTYEYED.3 ай бұрын
At least you’re honest about Help Desk
@ThoughtfulTechyCloud3 ай бұрын
Absolutely 🙌
@chrishusted88272 ай бұрын
I passed my AWS Certified Solutions Architect Associate and never got one nibble from any recruiter or job. I let my cert go in January and will pick it up after I get my CCNA and study data bases and Linux. I thought I would get an entry level in the field but I got nothing, nada, zip. It was so frustrating. No interviews at all.
@ThoughtfulTechyCloud2 ай бұрын
Did your resume highlight hands-on skills or projects you built?
@kamalpreetcor61783 ай бұрын
You really made cloud understanding more clearly and reachable 😇 thankyou and keep going 🎉your content is easy to grab
@ThoughtfulTechyCloud3 ай бұрын
Happy to hear that! Thank you 🙏
@helenmoran66893 ай бұрын
i’m trying to get out of helpdesk and to cloud 😭😭🙏🙏thank you omg
@miztamacondatrackАй бұрын
I was on the help desk for a year and that was one of the most boring and repetitive jobs I ever done
@ThoughtfulTechyCloudАй бұрын
It can definitely get repetitive
@gk4888Ай бұрын
Very helpful Thank you
@ThoughtfulTechyCloudАй бұрын
Glad it was helpful! See you in the next video 🙌
@tenmillionbyforty3243 ай бұрын
Dudes the real deal, appreciated but your making things to easy!
@ThoughtfulTechyCloud3 ай бұрын
I appreciate that!
@rahmanioussama9543 ай бұрын
I'm a Helpdesk support and I'm working with MS365 and Azure. I have the AWS CCP certs and studying now the AWS solutions architect . But I'm not sure if need more advanced skills like Linux , Networking , Security, Devops and automation Tools like Anisble and Container ?
@ThoughtfulTechyCloud3 ай бұрын
What cloud role interest you most?
@rahmanioussama9543 ай бұрын
@@ThoughtfulTechyCloud Cloud Engineer or Cloud Security engineer
@jdsacdalan23863 ай бұрын
I'm an IT Helpdesk and I mainly support Microsoft 365. Should I try AWS ?
@ThoughtfulTechyCloud3 ай бұрын
I absolutely recommend learning AWS. Great skills to build 😃👍
@HybridStrength3 ай бұрын
This is amazing! I’m actually taking my AWS CP exam tomorrow then enrolling in the AWS Skill Builder SA Learning Plan to get the AWS SAA by August. Do you recommend doing mini AWS mini projects before getting the AWS SAA?
@ThoughtfulTechyCloud3 ай бұрын
Hopefully everything went well with AWS Cloud Practitioner. You can pair hands-on labs while you prepare for AWS Solutions Architect Associate.
@HybridStrength3 ай бұрын
@@ThoughtfulTechyCloud Thank you and I successfully passed it! Have to wait 5 days for the email and to check the certification account. Going to start studying for the SAA and get that by the end of May. Your videos were a huge help!
@tl04704 ай бұрын
What's your stance on SAA vs SysOps? As a SysAdmin, which cert would you suggest?
@ThoughtfulTechyCloud3 ай бұрын
I did a post on this exact topic on LinkedIn. Check it out: www.linkedin.com/posts/thoughtfultechy_ive-been-asked-this-exact-question-a-couple-activity-7175556520791736320-sRqW
@shaikhaarish36613 ай бұрын
Your video was very helpful .... thank you so much... I am from a commerce background and I switched to IT. I started as service desk engineer but there is not much technical support we just do the basic troubleshootings for teams, outlook and others and providing access to user according to their requirements apart from this i do work on tools like Adm plus, jira, lansweeper, azure directory, active directory etc. So can you please suggest some courses where i can build my technical knowledge..and second thing i am looking forward to work as cloud engineer so can you please guide on this should i go with Azure or AWS? And how should I start please guide or advice. Love from India..❤
@ThoughtfulTechyCloud3 ай бұрын
This video contains lots of free AWS training ideas: kzfaq.info/get/bejne/pdmTi8yd1sqbqoE.html
@AjitKumar-hc1bk3 ай бұрын
Is this service desk considered as IT job?
@ThoughtfulTechyCloud3 ай бұрын
I would consider service desk IT assuming it’s technical.
@Heet103 ай бұрын
Sir I completed my Under Gradutation Degree[BSc.IT] and I am interest in Cloud Field more but there are lot of roles and i dont knoww where to begin my cloud journey and land a job ASAP can you guide me or advice me where can i start also can you recommend me first free ways of resources then paid or like a roadmap when to get paid course and then free will be fine, thank you so much for reading my message and replying , I love your video and I really would like you be my mentor sir , Thank you so so much
@ThoughtfulTechyCloud3 ай бұрын
Which cloud role do you think would interest you most?
@Heet103 ай бұрын
@@ThoughtfulTechyCloud I Feel like Devops Engineer Cloud Engineer Cloud Solution Architect
@manojb4593 ай бұрын
Starting today..
@ThoughtfulTechyCloud3 ай бұрын
AWSome!!
@gravityfallscanada17 күн бұрын
I've been in service desk for 7 years and I've never needed security and network + for my job... I think all that is need to get into cloud ins AWS and Azure certs. This video was overly complicated.
@ThoughtfulTechyCloud17 күн бұрын
Thanks for viewing
@SammyOmari2542 ай бұрын
What if I do Microsoft Azure fundamental certification - az 900 is this a good cloud choice cause aws cloud practitioner certification is expensive on my side 🤔