Hey gx, Thanks for the kind comment and your patronage! We are passionate about coffee/espresso. 10 years is a great run - take care of routine maintenance and 10,000+ brew cycles is no problem! Marc

Hey apgardude, Appreciate and love your comment a whole latte! Military and baby refs... Whole bean love vs. Keurig - gotta add the coffee is sooooo much better than anything preground in an expensive plastic cup! Cleaning advice... and of course NOT vinegar. Thanks🙏 Marc

Yes! Thank you! Marc

Hi kb, Press and hold the drink button you'd like to program the size of. When "Memo" appears in display you can stop pressing. Once you have the amount in your cup, press the check button to save that amount. Process covered at this point in the video: kzfaq.info/get/bejne/f8WZqtCWsp6UhoE.htmlsi=K72RH8yxB91FNxvr&t=419 Marc

Hi Alison, Sorry yoou are having troubles. Here's a link to a video covering causes of error 5: kzfaq.info/get/bejne/o9Saoqhzp6iWqYk.html the #5 error is caused by the machine not being able to move water. This can be caused by the water drawer not being fully inserted, failure to properly prep the in reservoir water filter by soaking and a couple of other issues covered in the video.

Hi T, Thanks for the question. The grind size will be similar on the Velasca. And, that will be the case with bean to cup machines regardless of manufacturer. For finer grinding you'll need to go to a semi-automatic machine and separate grinder.

Hi VA, Filter available here: www.wholelattelove.com/products/mavea-intenza-water-filter-for-gaggia-and-saeco

Hi YS, Thanks for the question. Sounds like your cappuccino was reprogrammed at lower volumes. You can reprogram to your preferred volume of milk and espresso by pressing and holding the drink button you want to reprogram. Once the display says "memo" you can let go of the button. Allow the milk to dispense and press the check mark button once you have the amount you want in your cup. The machine will then dispense the espresso. once you have the amount of espresso you want press the check mark button and those amounts will be stored and used next time. Hope that helps! Marc

Hi aa, Thanks for the comment. We will! I am not intimately familiar with the Caribou coffees. The varieties you mention are at opposite ends of the spectrum. For lighter roast with sweetness fruit and floral tones we currently have a Kenyan AA blend: www.wholelattelove.com/joe-bean-kenya-aa-gachirago It's roasted locally and fresh. For a darker roast you could try a Mocha Java: www.wholelattelove.com/trinidad-coffee-mocha-java-2-2lb-whole-bean

I had the same problem. You just need to be a little bit forceful the first couple times and the. Everything slides easier.

Hi Katya, There are little dots surrounding the grind size adjustment. Smaller dots indicate a finber grind size.

Hi NJT, Happy to hear your are loving your Velasca! Unless there's some fault with the machine problems with milk frothing are most often caused by cleaning issues with the carafe components. Not saying this is the case with your machine - especially since you say you've cleaned it over and over. Not quite sure if your cleaning is the automatic while the carafe is attached to the machine or if you are disassembling the frothing components of the carafe and cleaning manually or both. If you have not fully disassembled and cleaned the arm of the carafe which delivers the milk that's were to start. Automatic cleaning doesn't always get everything - especially if some milk residue dries on or builds up on internal components. The frothing arm disassembles into 5 pieces. Here's a video showing how to take it apart and clean. The video shows the process on a Gaggia Cadorna carafe but the top end of your carafe is essentially identical: kzfaq.info/get/bejne/r9Wep8aBndfJiKc.html Hope that helps! Marc

@@Wholelattelovepage I do both the full carafe auto clean with solution once a month and fully disassemble once per week for proper cleaning. So just before I replied to this I fully disassembled the arm and guess what??? Besides dry milk in the venture that somehow was missed in cleaning ..... one of the parts snapped (The keeper button part). New question where do I order this part or do you carry in stock? Thank you as always.

Hi Katya, Thanks for the question. It's best to stay away from beans with anything more than random visible oil spots. Oily beans can clog the grinders of super-automatic machines. And here's a tip: Beans with excessive surface oils are generally over-roasted to hide deficient bean quality. You end up tasting the roast and not the flavor of the bean. For grind size for espresso I always recommend starting off with the grinder set to it's finest grind setting. If you already have beans in the machine you will need to make grind size adjustments one setting finer, brew a shot and then one setting finer again and repeat if needed. Or, you can make larger adjustments finer when the grinder is actually in the process of grinding. To do that you'll need to trick the bean hopper lid sensor with a magnet. Notice the little magnet in the lid near the pre-ground bypass doser. It activates a sensor that looks like a little stick mounted in the outside edge of the bypass doser's throat. Using a small magnet like a fridge magnet you can trick the machine into thinking the hopper lid is in place allowing the machine to grind without having the lid on to make large grind size adjustments all at once. Know it's okay to make adjustments to a coarser setting in big jumps without the grinder running. If you set to the finest grind setting and are getting bitter flavors try backing off a notch or two coarser to correct. For coffee beans there's no one size fits all answer. Depends on personal taste. If you like a more traditional Italian style espresso flavor with nice crema one of my go to coffees is Maromas Orphea. Roasted in Italy It's reasonably priced at ~$10/lb and gets excellent customer reviews: www.wholelattelove.com/products/maromas-orphea-whole-bean-espresso A step up is Crema Wave. Unlike most classic Italian bean blends it uses 100% specialty grade Arabica beans and is roasted locally so it's a lot fresher: www.wholelattelove.com/products/whole-latte-love-crema-wave-whole-bean-espresso If you like something a little more powerful and darker Carraro Globo Rosso is worth a try: www.wholelattelove.com/products/carraro-globo-rosso Here's a video with 5 of our favorite coffees to try in 2022. All 3 of the above are covered in the video: kzfaq.info/get/bejne/nJpmdKSBt7u6k4E.html Hope that helps! Marc

@@Wholelattelovepage thank you so much just placed an order to try some of these. Can’t wait all of your videos are so informative love it

Hi Michael, Thanks for your purchase and questions. I'm here to help! 1. Coffee temp programming does not affect water temp for hot water delivery. Regardless of coffee temp setting hot water is delivered at about 190F after stabilizing. 2. Pre-infusion wets the coffee briefly prior to full pressure extraction. In general pre-infusion swells the coffee resulting in a deeper more robust extraction and potentially more crema. Using "extra" results in a longer delay so more time for coffee to be affected by pre-wetting prior to extraction. 3. Amount of hot water delivered is not programmable. Hot water delivery will stop automatically after about 10oz is delivered. Hope that helps. Let me know if you have more questions! Marc

Thank you Marc, much appreciated! The wife still is not sure about the noise it makes and that the cats raise their ears, but once I have perfected the aroma she'll love it too.

You're welcome I'm sure she'll come to love it! Tip: do play with the grind size. Go finer for espresso and coarser for longer coffees. Makes a big difference! You can adjust coarser without the grinder running. When adjusting finer more than a stop or two only do so with the grinder running.

Yes will do, though it will stop grinding as soon as I take the lid off, and there is no access to the grinder setting with the lid on. Currently there is no way to adjust while it is running, or am I missing something?

Sorry, forgot about that safety feature! You can defeat that and run the grinder with the lid off by holding a magnet near the bypass doser. If you look you'll see the magnet in the hopper lid - mimic that position. Be very careful you do not drop the magnet into the grinder if you try that! Otherwise you can make grind adjustments without running the grinder. Just don't go more than 1-2 stops finer per adjustment without the grinder running.

Hi y, Congrats on your new machine and thank you for your patronage! I usually use whole fat milk in the carafe and have not tested with half and half so cannot say for sure. Will not hurt to try. Marc

Same exact issue. Brand new machine.

@@michaeldurand7103 Did you ever get yours to work?

Hi Isiena, Yes it does. These machines can be programmed to deliver a standard sized coffee. They have adjustable grinders so you can use a finer grinder to make espresso and a coarser grind for a taller long coffee. They use a brewing process that's similar to a Keurig but far better. Brewing from freshly ground whole beans the quality blows away what you get from expensive plastic cups filled with pre-ground coffee.

Whole Latte Love is the coffee hot enough?

Hi Mike, It is a wonderful machine! Yes, it's true beans with visible surface oils should not be used in any super-automatic machine regardless of manufacturer as they can cause grinder clogs. Using oily beans could void a warranty.

Hi BG, If in the US we have parts available. Please call our tech support staff at 585-9247170 for replacement parts. Marc

Hi SGV, Thanks for the question. Yes you can. Here's what I would do. Program the Cappa button to make 1oz/30ml espresso and 5oz/150ml of milk froth. Very easy to program. Just press and hold the button until "memo" appears in display then release. Milk froth will dispense first. When you have the volume of milk desired press the button with check mark next to it. Espresso will then dispense. When desired amount of espresso is dispensed press the check mark button again. Those volumes will be stored. From there, gently stir the drink. The espresso and steamed milk will combine below a layer of frothy milk on top for a classic caffe latte presentation! Hope that helps! Marc

@@Wholelattelovepage Thank you very much for your replay. I will keep that in mind. You helped me to decide what Espresso machine to buy! Love your work!

Hi MB, To make a cup of coffee use the Espresso Lungo button. You can easily program to dispense the desired volume. If using primarily for longer coffee one would typically set the grind to a coarser setting than if using primarily for espresso. Marc

@@Wholelattelovepage Thank you

Hi PF, It depends a bit on starting milk temp, ambient conditions, etc. Anima is tuned to in most cases produce froth at 130-140F which is in the zone for best flavor. That said, if you like your milk super hot super-auto machines will not get you there.

pump flow to get boiling hot you will have to froth manually. If you want a bean to cup super auto the Gaggia Accademia or Gaggia Babila have manual wands in addition to automatic carafe frothing. Other options are the Breville Barista Touch or Oracle Touch. The Brevilles are semi automatic machines with built in grinders. They have auto frothing with temperature and froth density settings. They go up to 170F milk temp. That’s not boiling of course but far hotter than a barista would ever go!

What temperature will the academia and the babila do you're coffee? I like hot milk but also hot coffee. I have a delonge espresso machine and it doesn't do hot coffee.

Hi pf, did some testing with the Babila. A single espresso temperature measured as the coffee left the spout was 189F. A 6oz. coffee averaged 185F temperature at the spout and final temp of 175F measured in paper cup.

Hi Linda, Thanks for the question. So you're looking for a startup video? This video is about as close as I have to that for the Velasca. Startup is fairly straightforward. Rinse water tank. Prep and insert water filter in reservoir if using the filter. Fill reservoir, insert and power on the machine. The machine will prime with water. Add some beans to the hopper while it's priming. Once priming is complete you are ready to go. If you are in the US and need additional assistance our customer support staff can talk you through startup by phone. You can contact them here: www.wholelattelove.com/pages/contact-us Marc

Thanks for all the great videos on the various super automatic espresso makers. I just received the Valesca Prestige from Whole Latte Love and got it up and running with ease thanks to your videos. Adjusted the cappuccino to brew what I like using the memo feature and I'm all set. Thanks again Marc and team!

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