Your 5-year-old video is still bringing joy to the lives of many. Everything I found online and on Genie's site blamed the sensors which were actually well aligned and working fine. I followed your guidance and after a bit of testing, it looks like the problem is resolved. After months of frustration with this thing, it's finally working properly and the total cost of repair was $0. Thanks!

Thank you so much for this video!!! I fixed my dads door in about 15 mins. He is 84 and on a fixed income. Thank you!!!!

You were spot on with unloosing and moving the ground wire around. It was the only part of this video that I did. Thank you for the research that you put into your discovery of one of the possible solutions to this problem.

Thanks! Absolutely incredible that one ground wire fixed such a problem. Worked just as described.

My door worked opening and closing with the inside wall button but intermittently failed to open and close from the cars and the remote that came with the opener when it was installed 22 years ago. I opened the case for the electrical side of the opener and loosened and tightened all the screws that I could see that had electrical connections. At least 2 screws were loose enough that they could be tightened 1/2 - 3/4 of a turn. After tightening all screws both car openers worked as did the opener remote. Thanks for the tip - you saved me at least $200 for a service call!!!

Thank you so much for sharing this video! All other videos I found pointed to the safety sensors not being aligned properly. After verifying that there was nothing wrong with my sensors, I kept searching and found your video. My garage door would open normally but when attempting to close, no sound, movement or light blinks would happen. So I found your video, opened up the back cover, disconnected/reconnected the two plugs and loosened/tightened the ground screw, and everything went back to normal! I'm sure you saved me around $200. Would love to buy you beer or coffee! THANKS!

THANK YOU!!! This is exactly what I needed to do to fix it. Was going crazy to figure it out and was about to call a repair service. You saved me some big $$$. My garage door opener is from the 80s!!

Thank you sir. I had many insects, spider webs and other junk in there. Moved all the connectors on the logic board and solved the problem. Thank you for your time posting this!

Thanks a lot! Took me about 10 minutes to get it fixed. It wasn’t the ground, but it was a wire in front part of motor next to the right light bulb that wasn’t connected right. This genie is 12 years old. I thought for sure I needed a new one.

The grounding screw trick worked like a charm. Thank you for posting this.

My Genie Pro opened but wouldn't close. After taking off the cover and unscrewing and tightening every green ground screw I could find, I plugged it in and voila, it worked!! I really appreciate your help.

8 years later and a much "newer" genie Model and this seems to have done the trick. Thank you sir!!

Thank you!!! I couldn't figure out what was wrong but your video described it perfectly. All fixed.

Many thanks! After messing with the sensor alignment, and watching videos about the same (with no success), I found your video - tried out your suggestions and, shazam, it's now working! Thanks again. And don't be too quick to give up on Genie... I've had mine for 15+ years and this is the first time I've had this issue.

OMG!!!! A MILLION THANKS!!!! Was just about to replace the head. 5 mins later it works like a charm!!!!!

Awesome video! Thank you for making it! This solved my issue as well. I had a slightly different version but once I opened it up, I reseated the ribbon cable and other wide connector and then loosened and rotated the ground wire to clear any corrosion (none was evident but still worth doing). Plugged it in and all is well! Thank you again!!

Thank you so much. I never would have thought of adjusting the ground screw.

Thank you! Now neither my son nor the home warranty people need come to the rescue. Your video was easy to hear (I’m HOH and depend on captions and voice together), easy to follow and I didn’t feel stupid. My honey-doer died seven years ago, leaving me and our youngest (who is just as short as I am) alone to struggle with tasks he took care of with a breeze. I am subscribing, it was that good!

Thank you for the video. It did not fix my issue but I'm sure will continue helping others. Switching the lock on the wall button fixed mine. I moved it to locked then back to normal and everything works.

Thanks for the tip Jim for my problem it was the ground but not from the motor but from the plug that goes into the ceiling socket. I just unplugged and replugged the cord and the problem was resolved. Thanks again for the tip.

Same problem with Genie. Same solution. Thank you so much. It saved me a lot of time and effort. Surprisingly, no other videos I saw describes earthing as a potential issue.

This video is 8 years old and it still works for me. Thank you

Thanks James for posting this I just removed one from a home that was getting a garage upgrade to a permitted apartment with it's on address believe it or not. But it's a genie and its about 10 years old. This was my first garage door Removal/Install but with the help of you tube and a dewalt impact it wasn't that hard. I basically just had to make a few changes because the old garage door at my house was a really old and very heavy spring loaded wooden framed garage door that was very very dangerous. The side spring was Under immense pressure. And I speak on that just as a reminder to anyone messing with the springs that you need to be very very extremely very careful. Because if I would have made one wrong move o would have chopped my arm off. I removed 2 of 3 lag screws before moving my impact to the top out of harms way and it literally threw my arm back and slung the impact across the room. (I was thanking God and still am that I moved my arm because it came down with about 2,000 lbs. Of force. It would have been very ugly. So back to your post. My close option isn't working it raises up very smoothly and regardless whether it works or not(your fix) I do appreciate you taking time to post because it is very helpful to many people. Its amazing the task I've completed by looking up these post. Keep posting and I will too. So our lives can be less troubled and hopefully learn something and save some money along the way. Kudos James.

Thanks! Mine was actually pushing the garage door forcefully when closing. I found out the stopper sensor was corroded. Sanded down the terminals because they were green instead of copper colored, then used a tester to check for continuity. Now it works just fine!

THANK YOU SO MUCH!! This was EXACtLY what was wrong with my opener!!

Thanks! I have an older model Genie and this was the issue, except mine has three grounds. One of them was broken. When I replaced it, it worked again!

Well for your first how to video it was a good one. Today is Friday 13th garage door went up but wouldn't go back down. But thanks to You and not genie my door is working again. 2 THUMBS UP! thanks for posting

SOLVED: What I found was that it was NOT the grounding wire for me. But this video did help me solve the issue. I have a Genie 2028. Same issue, will try to go down for 2 inch or so, then jerk back up. Here is the Problem and Solution for me: Problem: 1 of the wire that was connected to the back of the unit that goes to the sensor was loose. Solution: Gently pull each wire to see if any are loose, then replug that wire back in and make sure its tight. (This may seem obvious but it was not, all wires were all the way in and you will not know until you pull one by one. When I initially took off the cover, checked all the ground and unplug and replug all the connectors and tested the unit, it worked great. Then when i reinstall the cover, the unit had the same issue again. I did that a few times and the exact thing happened, it was driving me nuts. Then finally I decided to pull each one of those wires in the back of the unit that was connected to the sensor, Whoalla, one of those wire was loose. Reinstalled the cover and everything is working great! What happen was when I removed the cover, it caused the loose wire to have a temporarily connection allowing the unit to work and as soon as I reinstall the cover the temporarily connect broke off.) Hope this can help anyone with the same issue.

This was my problem however the ground screw was in a different place. I just looked for the green wire! Thanks for your post. It really solved my problem and I doubt if I would have found it on my own.

I have a newer Genie model that doesn’t have bolts holding the ground wire. My ground is secured by a push-in connector. Your method still worked though. It’s been about a week now and my garage door continues to work as it should. Thanks for this great video and for helping me get my door to work!!

Wish I had found your video sooner. Spent about an hour checking sensors and stripping wires. Got my garage door fixed in 2mins after checking and the ground cable.

I can’t believe it was so simple, thank you for doing what Genie themselves couldn’t think to recommend in all my searching

This was spot on and worked perfectly! Thanks so much!!!!

my Genie was only 6 months old. I checked the ground. It was tight and everything around it was nice and clean. I thought - this can't be the problem. I decided to loosen the ground and apply grease and retighten. I couldn't believe it. That was the problem!! Thanks James1

Thanks... fabulous.. saved me lots of time and hassles. Worked like a charm. Mine wouldn't start to go down, just no response.

Thanks! Worked just as you described, less than 5 minutes to fix.

Thank you so much. I fixed mine thru this video’s help.

I confirmed the solution worked. Thank you very much, James!

Thanks you so much I checked so many video I end up solving my problem with your video. My issue was exactly the same and I couldn't figure out. You really saved me $100

I was having the very same problem with a Genie opener. I tried this and so far it is working perfectly. Thanks!

Dude, what sort of dark magic is this? Worked like a charm!!!

I wouldn't have thought this likely, but sure enough, after futzing around with the sensors with no luck, I came across this video, and sure enough, reseating the ground wires in the motor fixed the issue.

Thank you James... i was having the same EXACT issue, did what you suggested and now it works. My guess is there static electricity build up that the ground hasn't discharged...so just perhaps by touching the unit will discharge that build up. I noticed the ground screw was on very tight and did not notice any corrosion. Thanks again!

Thanks. Got same problem. Gone through 4 circuit boards. Paid for one. Now same problem.

Thank you James, Tightened the ground screw and everything is working again.

Awesome thank you SO much for posting!

I tried it and it worked! Thanks for posting this video.

Had this problem several years ago, fixed it but problem came back. Someone told me this but I since forgotten. Thanks!

I just had the same problem. the ground was a loose. I tightened it up and it works perfect now. Thanks

Thanks much! It worked! I would have never figured that one out.

Thank you very much ! Changed capacitor and RPM sensor, didn’t work until I tightened ground screw !

Thanks! This didn't EXACTLY work for me, but... I had exactly the same problem. I found the ground screw mentioned, loosened and tightened it, and got no results. HOWEVER, you will notice near the end of the video there is another screw with THREE green wires attached. I loosened and retightened THAT one and everything worked! So try BOTH screws.

Thank you, and that was a great shout out to Mike Rowe, safety 3rd.

Excellent. It's working now. Thanks so much!

To orher people viewing this - "Clean" sensors doesn't mean the sensor is receiving power. Wiring often needs replacing too. Had the same issue with mine. Just needed new wiring and sensors.

Thanks! I have the exact problem with the exact garage door motor from Genie!

Thanks , I have a older model one , but found the ground wire I think (green wire). Checked them all and loosens and torqued again several times. It got better but still not right. It’s 20 years old genie II I just replaced sensors and required the sensors with new wire. It got a lot better , before that the sensors didn’t even light up.

I had an older model i figured I'd have to replace it but it still opened no problem. The sensors were fine so i tried this and it worked like a charm

Thanks! Worked with mine just now!

thank you, you saved my time and money.

Genie Blue Max, went up, would not go down. Unplugged it, looked for ground screw but did not find it. Plugged back it, works both ways now. Also remote did not work before, works now after unplugging.

it started doing this when it was cold and rainy weather. Doing this tomorrow morning after new sensors and wiring. taking the lightbulbs out. she is about 10 old as well. I do like the belt driven openers cause they are so quiet.

Man this worked like a charm solved my problem the first time. Awesome

The ground screw was in a different place, but I twisted the lug and noticed the screw turned about 5 degrees, and.. Magic! Thanks!

This fixed worked for me in a similar unit. In my unit, 4 ground wires are attached at 2 spots on the motor housing. Some steel wool to all contact points did the trick!

Thank you brotha. Cold ass New England weather, I need door to work for the wife. Genie's are junk but your fix worked.

I did just what you said, And it Worked !!! THANKS.

In my case, there is a 2 wire cable inside the rail, and it broke and did short to the metal rail. It belongs to the door close sensor, so the door kept open. So it was a small fix, now working fine. Thanks for the info.

I wasn't so fortunate. Opened it up, doesn't have the ground screw like yours. So I popped those connectors you said someone else suggested. When I powered it back up completely inoperable. Sensor lights don't even light up. I must've broken a connection somewhere when manipulated the connectors. I might be buying a new one tomorrow. Sometimes you win sometimes you lose. Oh well. It was worth giving it a try.

thanks for posting this!!

Thx saved me from trying out new sensors which were 43.00 for the set. Seems to be working like it was it was before a few days ago.

Thanks for the video. I'll try it first thing in the morning. :)

Holy Crap it worked!!!! After 2 hrs of trying to fix it. Thank you so much!!!!!!!

Thanks for sharing. I have the same issue, sometimes the door goes about 2' and then back up it goes. I'll try the ground screw issue today and see how it goes.

smart tip. thank you, worked great.

thanks for posting this I hope it works as a fix for me

Great. Thank you fir sharing

Excellent product!

Wow it worked! Thanks so much

Super helpful, I had an older model that had the same issue. Loosened/ tightening the ground did the trick. Thanks!

Thank You James

thanks for the tips!

Was skeptical of this solution but had the same issue and it worked.

Works! Thanks buddy!

Thanks, same thing on the newer units

My 18 year old genie excelerator was not not closing. The motor would just shut off and need a power cycle every once in a while. I found the ground wire on the motor was dirty from a wasp nest cleaned it and it is working great. Genie gets a lot of hate but I love the screw drive and how fast it opens yes it is noisy but no chain or belt to mess with.

I cleaned up all the grounds and tightened the bolts holding the motor to the chasis of the unit. That seems to help stop the bouncing off the bottom and reopening. Thank you

Thanks a lot.will try and let you know.

awesome , that you made this video, having same issue, thanks, fixed

Guys this is relearn button on the Genie so he was doing it the hard way. Guys read your owner manual. You push the learn button and proceed to do two push on the open close wall panel; first push will do nothing as it is meant to learn; then second push will do it.

I have 2 of them, one works fine for 25 years and still going,,,, the other one fails like you described since new. (O.o) Thanks for the tip. At least the one that's acting up is on a door I almost never need to open. (storage bay)

Tips are very useful, however none worked to fix the problem that door opened but not closed until I found an unplugged wire on the stopper closer to the door. So I plugged it back and the door is moving in both directions. Please check loose connectors on both stoppers as well.

My Genie would only open. Ground was fine. Closing force adjustment did the trick.

Thank you, this did the trick

It was the ground set screw. The opener unit shakes violently during opening and closing of the door. There is bound to be some loosening of connections over time.

Thanks, I’m gonna give it a try

I installed 2 in my house when I built it, and still running good at least up to now, but that was 23 yrs. ago.

Thank you, worth a shot but still doesn't close

Thank you! worked!

If green sensor light off, check for loose wire to sensor or from sensor to main control unit.