After buying oneplus phone you actually never settle as you have to keep going service centre for the green line issues 😂

Don't forget u people are the voice of common people.. thankyou for being there

I'm watching this video with 17 lines

Thank you so much for bringing light on this issue. I have a Samsung galaxy S20 plus. Before even 6 months after buying, the screen suddenly switched off while I had the phone in my hands after a software update and there was a green line on it. Even when I went to my local Samsung Service Centre they denied my claim that it didn't get physically damaged and put the blame on me that I was the one who had damaged it and they did not fix it even when I still had the warranty. After a couple weeks another line had appeared. I went on Samsung's website and under the S20 plus topic there was nothing but complaints about the exact issue I have. Samsung had not responded to any of them and acted like they didn't exist. I went on youtube that same day to search up if any youtubers were talking about it but alas there was only one person and he said that youtube had shadow banned his channel because he informs people of these type of issues that tech companies just slip under the rug. Again thank you for making a video about this.

Recently, a KZfaqr by the name of @a2dchannel uploaded a video in which he mentioned that 'most phones experience heating issues during software updates,' and as a result, our displays may exhibit green lines. In the video, he shows the connection between the display and the motherboard, resembling ribbon-like lines. In some cases, these cables are soldered to the motherboard, and excessive heat can lead to the detachment of the soldered wires, potentially causing the green line issue.

Actually the reason for this issue has been found. Yes it is an hardware issue, not software and it has do with the display connector ribbon cable. Apparently these ribbons are soldered to the display using some adhesive which when heated causes the contacts to fail, thus lines occur on the display. The reason it happens after a software update in most cases is because during a software update a phone is pushed to its limit in installing the update and this produces a lot of heat. Also it is more likely that the users charge their phones during the update which in turn produces more heat! All these heat results in the adhesive to loosen and eventually these lines occur. For reference: A Tamil KZfaq channel called "A2D" has broken down this issue more elaborately.

This is such a huge topic for Samsung users in the Philippines. Particularly for S20 to S21 series.

I had the same issue last year with my S20+. Samsung replaced the screen and battery for free, but the catch is the phone should have no physical damage which luckily my phone didn't have. But I also heard they were giving the free replacement until Dec '22. I haven't faced any issues after the replacement though.

A software update might change the power throughout to the displays. The software regulates the voltage and any small change may cause such green lines popping up.

Thank you very much Pratik for upbringing this issue to the bigger level, many so called tech KZfaqrs aren't even considering to talk about these issues that are customers facing nowadays

I like your content, so friendly way of talking, easy to understand. Subscribed❤️

Same thing happened to my S21 FE while I was using it in my hand! Not even after a drop.. this was shortly after the October update

I believe this has more to do with brands using OLED panels for the screens and somehow updates seems to screw up the architecture and power management as explained by you.

Rarely established youtube channels speak about this issue. This might be one of the best videos on this issue.. Great!! Bravo.. Proud to be a TechWiser Fan! ❤️

I think one plus did a really great job man. I had twice the same issue every consecutive year and got it replaced free of cost. Its nearly 3 years old and rest everything works like a charm. they even fixed additionals gluing (never dropped it) that surprised me.!!

@ TechWiser I bought a One Plus 9Pro (Re-newed) on Amazon in September 2022. Kept it safe in a Spigen case - no major drops. Few weeks ago one green line suddenly appeared ,a few days later one more. Now I wonder how long more before it becomes unusable. Sadly no official service providers here .

Thank you team for taking this issue and making brands aware of the issue so atleast customer can stop suffering

As geekyranjit mentioned in one of his Q&A this is mp a Quality control issue of oled panels during covid times due to many reasons as every industry was affected at that time, which is plausible. Hope that as the situation is normal now it won't happen in newer phone models, in the coming years.

this is the best info I've gotten on this green line syndrome, thanks man, looks like I've to get a pixel

Saw this video when searching for why my Oneplus 9 pro had a green screen. Really disappointed as I imagined Oneplus is a trusted brand. I really hope Oneplus extends their free repairs to other countries as well

Brands do not want to take responsibility. I have a Samsung s 20 plus and I got a green line after a software update. after visiting the service centre the person told me that they could not repair my device for free because it had scratches. I do not know how the brand expects the device to be brand new without any scratches after 2 to 3 years of usage. I always keep my device in a case and have tempered glass installed. I have just started to make a video whenever a software update comes. I had to pay close to 18K to get it repaired. PR and originality are two very different things.

For people like us who resort to importing phone, this is a sort of huge issue. of course we have no service center in our country, we have to ship the device to China for repair. I'm kinda scared of issue rn but yea hopefully this can be resolved.

TLDR ; He doesnt know the reason

Thanks for talking about this issue in a detailed manner!

the reason for these green light issue is because of the overheating during software update or leaving the phone under the sun for a while which melts down the connecting seal in display. you can learn more this from a channel known as A2D. in one of his recent videos he talks about the indepth reason behind it

Thankyou for bringing the major issue public. We have to strongly report to these brands.... It's horrifying. People save every penny to get their dream phone and boom it end up issues like this for no reason is a sad and worst thing one could experience.

I personally feel this is a sinister plot. Android brands are doing this to force its customers upgrade to newer phones. Apple also made a similar manoeuvre by messing with the battery life; this marketing ploy resulted in a lawsuit and Apple ended up paying its clients. Android phone users experiencing such issues after software updates should sue the companies.

Good thing I came across your vid. My Huawei has the same problem. Been using it for years. So I bought a new fon instead of getting the old faithful repaired. I'll be extra careful with the new one. P/s Appreciate you presentation skills. It keeps the viewers tuned in 🙏

Probably all other big tech youtuber should make videos on this issue,so that brands should realise.

I recently encountered a similar problem with my Realme X7 Max. When I posted about the issue on Twitter and tagged Realme customer support, they refused to acknowledge that the green line problem was their responsibility. This was really frustrating, and over time, I noticed that my screen pixels began to deteriorate. Realme is also unwilling to provide a free repair for my phone. It's frustrating to think about paying for the repair when the issue isn't my fault. Now, my phone is essentially unusable and has become nothing more than a paperweight. This is pathetic.

You speak fluently that's awesome. Everything is clear ❤ keep it up bro❤

Much needed video 👌

Hi pratik, thank you so much for making this video. I have this small request as well. Samsung and most of their phones has this issue of back glass/plastic panel popping off due to poor adhesive after probably an year of usage. Even IP rated flagships like the fold 3, the s21 ultra,the s22 ultra,note 20 ultra ,you name it, everything has this issue at one point or another. I have so many friends who have temporarily lost their data due to slight rains, just because nobody checks their back panels everytime they go out. The slightest amount of liquid is enough to kill even a flagship device after one year of usage. Samsung doesn't care about this issue. I hope you'll make a video on this and understand the severity of this issue. Replacing a screen,that is just a one part change. This kills the entire phone. Keep making awesome content!!❤❤

Thanks for again bringing the light to this issue. I had the same issue with my Galaxy S20 Ultra which was purchased outside India and hence did not get any help from Samsung Customer Service in India. The issue literally started while the phone was rebooting from the Software update. This is both related to hardware and Software as some software update can make small changes to the power delivery and optimization to the displays. Now, why that is not happening to all phones receiving the software update, no two physical phones are made exactly identical and there will always be minor differences in terms of Silicon used, Display panel used and even the circuit used, due to nature of Solid State Electronics. For example, when you see Laptop reviews, you will see that exact same laptop with exact same display sometimes have smaller deviation in maximum brightness, color gamut coverage etc. So, those software updates affect some models more than others.

This is scary . We spend so much money in these phones and you never know when they will become damaged

Really appreciate your enlightening video 👍

It’s definitely due to software updates. Most people are reporting this issue immediately after an update.

A two dd army 🪖 assemble ❤ Thanks for likes guys And techwiser nice making spam word bro people will understand

Recently faced this issue with my Samsung S23 which is just 6 months old. The service center refuses to replace the screen under warranty inspite of having zero scratches and absolute perfect condition. The customer care even went to the extent of telling me that they wouldn't be responsible if the screen breaks during product examination and that breakage also would not be their fault - I will have to pay for it. Have been following up with customer care guys since a week without any progress :/ Thanks for making a video on this!

It happened with me even on Gen1 Tic watch. That I imported long back. Saw it as soon as I switched it On after years even without loggin in. So it's mostly aging of the phone. And I feel its frequent since the variable or higher refresh rate screens w.r.t. the phones

Same issue is with my four years old S9 Plus 64 gb happening right now. Security updates had already been stopped in 2021 but this issue started appearing a month ago. End point is this doesn't seem to be related to updates but a hardware problem.

I have seen this issue in OLED and I had this issue with my S22+. Thankfully I did get a free repair from Samsung. MY personal guess will be something related to the architecture of the OLED screen as this being a software issue is not something which seems probable.

Well, the issue isn't because of the software update. It's the fault in the software but not the update process or newer version of the software. My own 9R had auto updates turned off and the issue appeared out of nowhere after hanging up a call. While at the service centre I talked to few people who didn't even update the phone. They were watching the movie or had just left their device on the desk and suddenly a line appeared. The issue is a combination of the software and the hardware. You addressed a part of it. To light up the display post standby, a certain voltage needs to be triggered. For which there could be a different hardware component which is controlled by the flag set in the software. However, in the rarest of the rare combination of events in the software and the hardware, it triggers more than the required voltage or only to the particular strip of the LEDs. If you see it's affecting the green LEDs only. Which means the flag to light up other LEDs in the matrix isn't being read properly or its value is corrupted which causes the hardware component to always trigger the wrong voltage or wrong array. Most probably this hardware particular hardware component is common across the brands hence the widespread issue. I have a OnePlus 3 since the time I used to review phones and it didn't face any issue after dropping it. They will have to blow up many displays before they even find the root cause. Btw, the scenes at OP svcs are chaotic right now. If you wish to talk about it, I can provide inputs. To everyone, avoid AMOLED display phones till this year end.

actually this started on s10 series for samsung..mine started after 4yrs of use..but ive read on forums that even back in 2019 when the phone was launched some units had these after just a few months

You can observe the green lines frequency gets increased when you press your screen. I had the same issue with my iQoo7 and got the screen replaced under warranty. As per the service center if any additional pressure is put on the display can cause this issue. It may happen even if you put some armour guards.

Watched the full video. However, you didn't see one possible point, the manufacturing fault, where the product was made. To my concern, before the AMOLED displays were put to phone, they were well tested. After that, brands took it and put it in their phone. But, there could be a possible manufacturing fault.

In my country, if you do trade in with samsung, they'll overlook the green lines on your phone. Basically they'll treat it like the line never existed, and if your phone is in mint condition (minus the lines), they'll just offer you the maximum number regardless. But anyhow, interesting that they cite "software update" as a reason. My guess is probably heat. Software updates can run for a long time and the update itself is a CPU intensive task that heats up the phone. Since a phone typically eject heat from the screen, excessive heat can be an issue, especially if you use a flip cover case or put your phone on places that it can't let the heat out. Temps would rise uncontrollably and could damage the screen since OLED panels are very sensitive to heat. Not sure if the heat can damage cables at that temperature though.

I love your video 😍 thanks it was so helpful

I had the same issue with my relatives Samsung galaxy S10. I went to the service center the next day and they told me it would be 14750rs to repair. According to me it was not worth it for a non 5g phone, but I sure did love the curved display tho..

Apple being Apple is way ahead of other brands, instead of green lines...the whole display is going green❤️

My Vivo x60 had the pink line issue. It was out of warranty. Went to Vivo service centre, the display was not available then, but they got it after a month. They changed it for free !! Now have a phone with a brand new display

Yes all brands are making us fool. They are not providing charges. Intention behind is that Indian buyers should buy new phone every year for one or other reason. Because India is huge market for mobiles. Indian should not change mobile at least for 3-4 years. We should not buy mobile without charger. Take any brand cost is high compare to Mobile sold in other countries.

I'm thinking of buying a new phone during BBD sale. But after coming to know such issues I think I'm okay with my old phone 😅.

This issue has already been addressed by the tamil pc community KZfaq channel A2D and reason for the same is explained in the video

Our lab has a few computers, and all the HP monitors have the same issue. Some green and red lines with flickering issues. Other brands are working fine.

its started on my old S20 s few ,month back, at first its just 2 lines on the right side, but yesterday a 3rd one appeared on the left side now.. since the S20 is already way out of warranty i only hope its still not going to get worse until Feb 2024, when the S24 is launched. i thought it was a Samsung issue but it seems even other brands is also having the same green lines issue

My IQOO 7 had the same issue and Vivo service center gave me free repair+ free back cover

My Vivo X70 Pro was also having the same issue after 1 year 8 Months. I didn't get any software update and the issue was very random. I visited the Vivo Service center, they replaced the screen free of cost and the screen is now fine.

I have been experiencing this issue with my moto g52 for 2 months now. When the lines continued to multiply, i stopped using the phone altogether. But thanks to you now, I know what I should do. Thank you so much for addressing the issue.

Wow! I just took pictures to list my OnePlus Open on Marketplace. The screen was fine. Literally a few minutes after I posted it for sale, now I see the green line on it. I’m glad it’s still under warranty.

Around 1.5 years ago, my sister and I both purchased the Realme GT Master Edition smartphones. I consider myself a tech enthusiast, always eager to explore the latest updates and features, while my sister, on the other hand, is more of a casual user. I advised her not to update the software on her phone, but I, being the tech-savvy one, couldn't resist updating mine whenever a new software version arrived. We both own 5G-capable phones, yet my sister has remained loyal to the factory version, never updating it. Interestingly, she received the latest software update on the very day we bought the phones, but she never bothered with it. She didn't even receive the 5G update that I got. She's perfectly okay with 4G. Surprisingly, her phone performs exceptionally well. It's at least 100 times ( 😉) faster and smoother than mine. She never encounters any lag or performance issues. Still her one is like the very first day we bought the mobile,

I faced the same issue with moto Edge 30 as well after android 13 update, But my phone was under warranty & free from any physical damage. So they replace it with free of cost.

Let me clarify the problem and how to avoid purchasing a phone that may develop this issue in the future. Don’t worry, it’s simple: just check if the display is AMOLED, Super AMOLED, or OLED. If the phone you are considering buying has a Super AMOLED or AMOLED panel, it’s better to avoid it. This is because Samsung, who manufactures all kinds of AMOLED displays, has problems with display quality, causing many smartphones with AMOLED screens to develop green lines. So, if the phone you’re looking at has an OLED panel from any another brand like LG, BOE, Visionox, TCL etc., go for it without any doubt!!! just make sure to check which brand’s OLED display panel the phone maker and are using. I hope this helps, and I’m sorry for those who already have this issue. Please be careful when buying your next smartphone.

Beautifully analysed explained and presented

I'd visited OnePlus service centre here in Galleria Mall Bengaluru and all they said was the display is out of stock and it may take 6 or more months for the stock to come... same as shown in this video ... All that is shown in this video is absolutely true and I experienced this just three days ago. Hope companies address this issue asap .

Happened to me too last year. Sold it off. Its a recurring issue with one plus phones. Will never buy again

there is a huge catch that nobody is speaking about. company is providing free replacement warranty to a 3 yrs old phone if your mobile has no external damage. 2 days ago, I was in samsung service centre for my s23. I saw that they were rejecting a s21fe 5g phone for green line because it has a minor dent. how the hell, they are expecting a phone of 3 yrs old without any dent

Great job man

I had the same issue with my Moto G82. Fortunately it was still in the warranty period hence could be replaced. When I went to the official service center they checked extensively for any defects and was only accepted after that. When i interacted with them they said they had at least 10 phones with the similar issue.

i had a 3 year old oneplus 8t which got a green line. i went to oneplus service centre and got a 27000 rupee oneplus coupon in exchange of my PHONE. prathik, as you said there is no catch in my case atleast. even without damage my old phone was worth 13,500 INR only. now i got 27000 rupee voucher which is almost double. i have paid just 13000 rupees extra to get a new OnePlus 11R. oneplus is the only brand which is properly addressing this greenline issue. on the other hand one of my friends is owning a samsung s20 FE which got green line and as her phone is out of warranty , she is not getting any free repair or a voucher.

If there are dust particles between display and display cable and the battery expands due to heat causes damage to the display cable this in turn leads to display issues

They dont slowdown phones nowadays they just take them DOWN! 😂💥👍

for me the entire screen got a green tint after a software update and the service centre demanded 16k for replacement. There were no physical damages done to the phone either.

Dear @TechWiser thanks for your video. When you say free repair, you mean the device has to be in warranty period, isn't it? Recently, my sister's 1.5 y old Samsung phone had green line issue and service center asked to charge around 6k - 7k!

Happened to my LG v50 2 years back, I was in love with that phone. Did nothing, no free repair, I was in Korea back then.

OnePlus going to replace screen for free, else if parts not available they will give coupons to upgrade

My theory regarding these issues is that brands are deliberately crippling the devices so that consumers will buy newer models. Before Covid the only known hardware issues were of only three devices. As per my knowledge the Samsung Galaxy Note 7 explosion, Iphone 6 and 6 Plus "Bendgate" and way back with Iphone 4 was the "Antennagate" are the only known hardware issues and manufacturing defects. But in the past few years specially after Covid there are a lot of quality control issues with smartphone brands namely Poco motherboard and camera dead issues, Oneplus Nord 2 explosion of some units and now these green line issues with the majority of smartphone brands involved. I think most brands are playing these dirty game to recoup the losses they made during covid years and as they know that smartphone innovation has plateaued the only way a consumer will buy a new phone is if there is a fault in the device and so they are deliberately crippling our devices with these hardware faults. The sad part is almost all the manufacturers are together in this game so we as consumers are totally screwed and we can't even vote with our wallet. The future is bleak for us consumers.

Any phone in range 20k-30k that has LCD display? Not a fan of amoled display and I have already used one which has terrible burn in and color retention problems.

Watching this with a green screen 😂

A software update can't alter the voltage passing throught the LEDs. These are just rumours spreading. The real issues are with the display hardware, like when the display heats up more (even during software update), there is a chance of this happening if its a faulty display.

Dear Pratik Ji, Hi, Software CAN cripple the display.... or any other hardware part for that matter. While installing Linux/Unix (the kernel on which Android was initially based), it was always a precaution clearly passed down that ONLY install if you know your device specifics. The software, in case of these kernels, controls the entire flow of current / voltage to the hardware, so a minor fault in the kernel code, may actually end up sending wrong current/voltage and will end up blowing the display.... or other hardware. PS: I have seen a friend's CRT monitor blow up (stopped working permanently) while installing Linux... So trust me... it can happen.

The trick is to keep a balanced brightness because higher brightness can cause heat in the small lights .

Had happened on my s7 edge 4 years ago and I always blamed myself for dropping my phone. I muchrefer this closure lol

Meanwhile Samsung: I don't care about customers.

Last week, had a friend's iPhone display go all black. (13 Pro/ US unit, using it here in India). She was still able to hear her phone ring but the display was all black. She didnt even update the iOS recently. 32k for the new display. I was so excited for the 15 launch this year but all this makes me wary. Not buying the 15 until atleast another 4-6 months.

I've seen somewhere that the makers actually put this green line as a feature in a part of Digital wellbeing so to stop people from using excessive of their phones. I may be wrong.

I too am having the same issue on my Samsung M-52 bought just one year back. It started appearing early this month and the service centre has only suggested chargeable replacement.

In my moto edge 30 suddenly there was green line without any physical damage or software update ( last sequrity update was around 2 months ago, before they use to give it approximately every month). I took it to the service centre and it took 2 weeks as parts were not available but it was free. After that when I was trying to setup my phone it turned off permanently , again I had to go to the service centre. I don't know how much time it will take this time .

There is a rumor that these issues are only happening to Indian units.. There are cases in the oneplus community where people havent updated their phones to the newer versions but still they had green line issue.

It's a pixel damage in the screen that leads to creating a line. well just like a screen burn. So one of the pixels get burnt it illuminates that line. It can be fixable but only 50% chance just replace the screen

Samsung S20+, got it replaced at Samsung service center here in Malaysia. They replaced the entire screen with a brand new one. No charge. Was lucky got 2 years warranty from the store i bought the phone from.

Well I have a Oneplus 6 from 5 years back that has fallen 5-7 times (2 times in water), not taking into account minor falls, been working perfectly as a secondary phone for the past 2 years. Using pixel experience based on Android 13, with perfect monthly security updates, so don't know how brands mess with updates, when outside developers provide better software support. Also, since this is a display with 60z I'm guessing the issue happens with higher display rate displays, maybe.

I was so mad at Oneplus as me and my friends phone were getting this green line issue, turns out this problem is in most of the brands and only Oneplus is actually addressing it. (Also they repaired our phone with green line free of cost) 👍

I wonder if this is happening due to charging with massive powerbricks like 65W...80W adapters The display and the upper portion gets heated

it happens due to hardware and software combination due to driver failure see no display has all pixels perfect screen so driver might cause failure which spreads pretty well

This has happened with 2 of my Samsung Galaxy S20 Plus smartphones. It's ridiculous that it happens for the phone after Software update & brands deny repairs being it out of warranty. We need better & strict rules for such issues in place.

That the phones with high refresh rate are more susceptible to this issue is my thought. Of course there are a few exception to this (iPhone X or something) but it's generally the case. iPhone, despite implementing high refresh rate screens way later than Android brands, still fucks up some of their phones with 120hz displays. So your best bet? Choose a phone that can be easily repaired everywhere. This will depend on your own country. For that, I would choose an iPhone

Thanks. your video is worth watching. 👏

My Vivo X70 pro showed up with pink line yesterday. When I showed it to Service center they said my phone's back panel has very small damage which happened about an year and they said the warranty will not get. They also told me to change back panel paying around 4K and they will replace the display free of cost. The issue was due to software update which I did few days back and I have to change my back panel(which seems unnecessary for me) to get free display replacement.

Me having an lcd phone 😂😂😂