It is absolutely acceptable to call out a shop or dealership when you've got that kind of evidence to back it up
@RockstopmotionАй бұрын
@@VBunplugged757 she need to sue them
@terrencebenjamin724127 күн бұрын
Sue the dealership. The customer needs to contact Honda corporate, then get a lawyer on the horn
@shawnthegamer8252Ай бұрын
That's crazy when the dealership screw you. I'm glad I have a car doctor as a mechanic like yourself👍🏽👍🏽👍🏽👍🏽👍🏽
@StackaliАй бұрын
they don't call it the stealership for nothing
@CheeseSqueeze99Ай бұрын
The dealership screwing you is the least crazy thing ever lmao
@tanyawinsАй бұрын
Alex and his wife Shun are golden! I snatched my Mom’s vehicle from the dealership based on Alex and Shun educating us! I never told y’all this Alex… but the dealership gave us all of our money back we paid them…to reset the pretend computer on my Mom’s Traverse… based on y’all educating us and us confronting them. The owner of the dealership apologized and refunded us. So when Alex and Shun shout out a shop…BELIEVE THEM!!! I thank God for Alex and Shun! They are GEMS in this industry! I love y’all! 🙏🏾❤️❤️❤️
@AlexTheCarDoctorАй бұрын
@@tanyawins WOW! 🤩 you never told me! I’m so happy to hear that! Tell mom I said hey 👋🏽
@lorealdrayton616425 күн бұрын
SNatched!
@user-up4zi1do6p20 күн бұрын
Where is Alex located?
@Hellcat71782Ай бұрын
Unreal. Dealerships don’t care until the media or they’re called out publicly. Good job calling them out
@FourFourSeven27 күн бұрын
Well, I mean... they're dealerships. What else do you expect?
@terrencebenjamin724127 күн бұрын
@@FourFourSeven dealerships do get their punishments. 2 Honda dealerships in my area were fined millions of dollars by the FTC for anti-consumer tactics and practices.
@theville3643Ай бұрын
Alex the Car Detective🕵️
@williammoon6554Ай бұрын
Dealership do some shady practice ... Good mechanics like you are like unicorns
@GeneG-wk2mzАй бұрын
This definite good for social media to help people out
@simmcowaPang122Ай бұрын
Honda dealership forgot to torque or forgot to put back all together the lower rear caliper bolt on my aunts 01 MDX. The caliper flung up and peeled open the wheel. It needed a new knuckle, rotor, caliper, brake lines, wheel and tire. Of course it happened 9 months after the repair bc she drives like a grandma and barely uses her brakes. The one time she did, it nearly killed her because the rear tire locked up. Understandably, 9 months is too long after a repair to be able to cover a repair because it could have been tampered with. But I assure anyone reading this, it was the dealership. The kids that did the work doesnt work there anymore for a reason
@AlfieArmaniАй бұрын
@@simmcowaPang122 warranty from reputable companies usually lasts a year. Id take it to em and say yall need to warranty this part
@vincentlalicata696Ай бұрын
Wow she needs a lawyer and keep doing what your doing and stay honest good things will happen
@kbbl102.5Ай бұрын
Commenting for the algortithm. Hope this customer gets this made right. Good on you dude. Would be a pleasure to work with you.
@dariusstackАй бұрын
U going to be putting aloTTa shops out of businesses 🤣🤣🤣🤣
@mainstream2092Ай бұрын
@@dariusstack more like a lot of shops will be duck hunting this guy 🫵 will probably start by giving him fake bad reviews and so on
@Jack_RedviewАй бұрын
@@mainstream2092 in todays day and age, reviews mean nothing lol specially Google reviews. All this dude needs is a QR code at his door that says, “check out our stores integrity as viewed by million of others”
@Chilly-uq2zlАй бұрын
Ive never seen alex so pissed off. Letssss goooo! Call these dudes out!!
This guy needs to be promoted more and more. Dude is a real G.
@XTRABIGАй бұрын
good work brother. this is proof that an honest mechanic can be successful and thrive.
@reyrodriguez1005Ай бұрын
Love this dude! Righteous call out, good looking out for the customer.
@thisdayage7997Ай бұрын
In ThisDay&Age having integrity you & your Wife have is hard to find 🫡🫶God Bless Everyone 🙏
@frodejotnar9899Ай бұрын
Call em out bro! Call em out every time! Not just shops, but people.
@MtnBadgerАй бұрын
I live near Stonecrest Honda. It's in a location where there are a lot of more vulnerable, lesser educated people who make prime targets for shady dealerships. Keep at them, it'll work.
@NotABot88Ай бұрын
Good man
@ericstalker7973Ай бұрын
That just really sucks when crap like this happens to people. Especially the people who don't understand or realize that they are getting screwed. I see this kind of stuff a lot and by the time I end up with the job to make it right I feel very sorry for the customer. In most of these cases the customer is tapped out of funds from the other ripoff place and I know it's not fair to myself but I always try to do whatever it may be to fix the issue cheaper than if I got the job in the first place. When you take care of people letting them know you are doing what you can to save them money and get them back on the road you usually end up with another loyal customer
@AdkinsMobileMechanicsllcАй бұрын
It makes me so angry seeing shops take advantage of people. I hope she can take them to court. Good job 👍
@terrancecolland7018Ай бұрын
wish I had a mechanic like u around where I live u seem like someone who don’t mess around with their work and gets shit done.I love watching these videos all love from pa
@paige_judah5538Ай бұрын
Stone crest Honda do better and get this lady a new motor.
@bensimpson8467Ай бұрын
I’m a tech for 25 years and I consider myself a Honda specialist. HOW THE HECK DID THEY CRACK THE BLOCK RE SEALING OIL PUMP!!!!! you gotta mess up bad to do this. Like just blatantly not giving a poo. Ty alex
@jeremypilot101527 күн бұрын
I have a feeling the "reseal the oil pump" was dealer code for "Give it a few good cranks Tommy, that will stop it from dripping" and thus cracked the block.
@mikeyluk511328 күн бұрын
I’m glad the algorithm steers me here. You’re a good man Alex!
@earlscheib7754Ай бұрын
Katt Williams is helping out the auto repair industry!
@davemarques9601Ай бұрын
I hope the dealership makes it right with the customer
@curlmcphersonАй бұрын
Great job for calling them out Alex
@25enyceАй бұрын
Called stealership for a reason...
@kyledevore871Ай бұрын
All mechanics need to keep the Alex code. Keep it up! I learn a lot from this channel.
@antoniomarc7174Ай бұрын
Wow 😤 That deserves a callout for sure.
@KenBoberАй бұрын
When i worked at a dealership a 2012 ram went in for servicing and when on a test drive it was rear ended. Our dealership repaired in on the owners own money, put a new box and framee on it even though it was repairable. And before the doubters say it never happened, i was the tech that replaced the frame and box. My coworker was the one rear ended.
@JohnS-il1drАй бұрын
This is why i advocate for cameras on all dealership service bays. Took my honda in for oil change, air abd engine filter change, brake fluid flush. They only did the oik change and didnt bother changing the cabin and engine filter (yes i can do this on my own but i wanted to create a maintenence history with a paper trail as im still under warranty). I work at a call center and i get monitored like crazy, so does Amazon delivery truck drivers so dealerships should also. If you do honest work the camera will not mean anything.
@DH-rt3fkАй бұрын
Just so everyone knows, my buddy has worked for several dealerships as a service advisor and this is common. Deny mistakes to the point of litigation. They also create additional higher paying easier repairs that fall under warranty. Saw a video one time of some Honda techs burning an electrical connector to get more work on a vehicle.
@SeptemberWhiteАй бұрын
That's funny that you showed the Honda dealerships name on the paper!
@daveguerrero93zjАй бұрын
Although I’ve rebuilt my Jeep zj 4.0l engine. At the Chrysler dealer we don’t rebuild engines short block option in not available. We do junk yard engine to though if we really have to But even junk yard engines have Warrenty especially if it’s from a dealer the customer at this point should have warranty on this “engine” FYI for people reading this you can’t control what a customer does with their vehicle, example if you get work done at one shop and you feel like it’s poor work, you still have to give that shop a chance to make it right…Going to another shop is 100% on the customer at this point but I understand
@whitejodeci8926Ай бұрын
Sounds like a lawsuit
@jiggajhoodАй бұрын
They owe her a car now
@Tavpanda25 күн бұрын
Car Doctor out here saving wallets and Honda motors!
@felixvikes28Ай бұрын
U Are appreciated Alex
@madmatt202428 күн бұрын
The thing is, used engines also usually have a warranty, sometime it includes labor. The dealer should be able to claim against this and get a good portion of their money back while still keeping the customer happy.
@andrabjourney9991Ай бұрын
PLEASE CALL OUY THESE JANKY CAR WARRANTY COMPANIES, LIKE CAR SHIELD
@ksmith280928 күн бұрын
I had an issue with a Ford Dealership. I bought a used 1989 Ford Taurus LX with normal amount of miles. I bought an extended warranty. My check engine light kept coming on after service at the dealership. They wanted to cancel my warranty because I was using it too much. I had to write all kinds of letters, sending them certified mail, filed a claim with the BBB, etc. I had to SHOW OUT in the service department to get the manager to speak to me. He refused at first saying, he was too busy and what was I complaining about they were fiixing my car. ONLY FOR THE ENGINE LIGHT to come on again 3 blocks aways after picking it up from the service department. I haven't messed with FORD cars since!!! They never could find out what was wrong. I traded it in and bought a new Toyota Camry!!!
@kriscarmelo16 күн бұрын
People used to think that going to the dealer is a sure way to get the right service. But it’s not, anymore, the way they pay their mechanics everyone competes and cut corners. BMW did me in the LA. Area. You gotta try and find a good mechanic like this dude.
@EarthPoweredHippie27 күн бұрын
With honest mechanics the paperwork won't lie. The computer codes won't typically lie either, unless there's a real big issue lol. I'd trust u with my vehicle man. ✌️ and ❤️ man.
@jaredmurphy871022 күн бұрын
Easier to swap the motor instead of opening it up. I would rather Crack it myself instead of having someone else do it cause at least you did n not someone who can't hold up to the business they did. Alex keep it up man.
@patrickdove5273Ай бұрын
Had a similar situation a few years ago. The lady was well taken care of by us and the B.A.R. helped with the financial issues. Got to love paperwork. Best of luck to ya.
@chadgriffith4025Ай бұрын
Thats right brother! Remain in righteousness!
@manuelsalas4324Ай бұрын
Need honest people in this world like you makes the competition do better and great to see some people still have integrity
@joer5571Ай бұрын
Great job Alex! Clear, easy for the customer to understand and be able to communicate effectively with that unscrupulous dealer… Next stop, small claims court…
@lampaliАй бұрын
😮 that’s sad 😢, hope they make it right.
@J6T1N5RАй бұрын
I have a 2016 Ram 1500 5.7L Hemi sport 2wd. Always use full synthetic done at jiffy lube. Have it done every 6k miles. Well taken care of truck with 188,000 miles on it. It all started with a coolant leak and took it to a local shop to see what was the cause of the leak. I was told that the thermostat is the cause of the leak. Forgot to mention days before never had any overheating issues so I was baffled to see a coolant stain on my driveway. So I had it changed out and after leaving the shop 30min overheated and smoke started to come from underneath the hood and engine turned off. Had it towed back to the same shop. They told me that my engine was seized up. So I took it to the dealership to get a second opinion and they were able to turn it on. They had to replace the starter to turn the engine on. But after turning it on the thermostat was still an issue and the dealership had to replace it and was told a check engine light came on for a cylinder 2 misfire. So that leads me to believe that it either was a bad thermostat that was installed from the shop before. I declined to get it worked on at the dealership and live 10min away from the dealership so I figured I'd have someone else work on it. Well 5min after leaving the engine stalls and now the engine blew a piston and I need a new engine. So now I find myself shopping for a long block engine and looking for someone to install it. But I'm dealing with shops wanting to do it all and having to spend around 10k to repair it SMH. I've heard several people suggest I have the MDS deleted on the remanufactured engine this will help in the long run. Those that aren't familiar with the term MDS basically means shutting 4 cylinders down instead of running 8 cylinders to give better gas mileage to keep up with better emissions and gas mileage mandated by the Govt. Ive been told that deleting the MDS it helps prevent the wear on the internals in the engine. But also found out that by doing this I could potentially void the warranty on the remanufactured engine 3yr/100k miles. I'm not sure what to believe now.
@cheyennelovering5453Ай бұрын
Happy late independence day! Honestly, this is all a right to reapir problem. If points driven, carbureted, inline 6 engines were the standard, repairs and the knowledge to do them would be ubiquitous with driving itself. No secrets, everything out in the open, the govt should have free emissions testing facillities to help with perfecting each individual cars stoichiometric ratio using emission for maximum power and fuel economy out of these air pumps. I was born in 98, but i understand the world we came from, and where we are at now. I believe that the problem is all of the computers and efi. Leaded gas went away long ago, and unsulfered gas went away 98 (where the reduced smog came from). I honestly believe that if we had standardized the old ford 300, and slant 6 chevy and dodge towers of power, and maybe the amc 4.2 (or christler 4.0 with a 4.2 intake?) there never would be this huge repair issue. Plus more parts more problems, if our main concern (as a society) was the environmental impact. Why shouldnt we consider all of the waste that goes into r&d and the production of all these different new parts. If we just kept it stupid simple crank windows, no a/c (not that there is any reason any ice shouldnt have ac installed), we could really fix the state of the repair/self travel industry. It needs a complete overhaul. Same as every other major system we currently count on, that are all going out on us due to simple entropy, combined with planned obsolescence. Its maddening how we as a species cant produce things that last the way we used to, while continuing to "improve" technology. Imo the only solution is to go back 150 years+ and start fresh by looking at all of the ideas that got us to where we are. We will have to figure it out eventually. Its just biblical. 😢😅😂
@aljunonsarver9965Ай бұрын
Make it right!
@Dna_GeckosАй бұрын
Good way to disinfecting moss without killing it is soaking for 24 hours in normal dechlorinated water. Then soak in water with a couple spoons of citric acid, depending on amount of water
@starblazer169Ай бұрын
It seems like a growing practice in the south with these dealerships.I took my car to GMC,Buick dealership in Alabama for inspection and a compressor for the a.c.Well after the inspection they said I need front brakes pads because there was only 30% pad life.I got a flat tire 3 days later I check the pads.These fools intentionally broke the warning sensors off the pads on both sides.That's an old school dirtball mechanic trick to grind the rotors and possible destroy the calibers so you have to get a full brake job.I will never go to a dealer ever again.
@bughemanАй бұрын
If you put a used engine in it, wasn’t that t a long and short block? Normally long blocks include everything except for accessory pulley (sometimes). You transfer the stuff over and there you go (or bobs your uncle in Britain). Total jam up job by the dealership. Alex good for you calling it out
@ryanwilson2016Ай бұрын
They replaced the entire engine with one that was crap, probably told he it was cheaper than replacing the short block on the damaged engine that was in the car. Now, the "new" (used long block) engine has a different problem with the bottom end. Thus, trying to get her to pay for something she could have done the first time (on the dealership's dime since they damaged the block to begin with). Typical dealership preying on someone who doesn't know much about what they are talking about. Hopefully, she sues.
@CGoody5642Ай бұрын
Thank you
@mmone117815 күн бұрын
Thanks Soo much for sharing.
@theundergroundlairofthesqu9261Ай бұрын
Great zot! American Honda HQ needs to hear about this! Also, torque wrench, people. The ones so convinced they don't need them, need them.
@davidortiz173Ай бұрын
You are the man, Alex!
@Jc-bo1uuАй бұрын
I would get a lawyer immediately.
@rolandm9750Ай бұрын
Yeah until you realise a lawyer costs more than the car is worth. Best the owner can reasonably do here is file in small claims court and hope for the best.
@Jc-bo1uuАй бұрын
@@rolandm9750 no that is not how it will work. You take the Dealership to court and you include court fees, and lawyer cost in the lawsuit.
@rolandm9750Ай бұрын
@@Jc-bo1uu I know how it works. If you lose you'll never be able to get fees awarded, and even if you win you may not get them. Vast majority of lawyers will not work unless they get paid their retainer (at a minimum) up front. You think the person that has this vehicle can afford that? Also a lot of lawyers would never take on cases like this due to the possibility of losing, the client not being in a great position to pay, etc. So yeah good luck with the lawyer, sounds great if you're watching too much tv/movies, not so much in real life.
@JohnS-il1drАй бұрын
@@rolandm9750 there are lawyers that will work on a contingency. If you win you pay.
@heather3193Ай бұрын
I had a dealer tape up a sensor wire THEY broke while replacing my engine. Instead of doing the right thing, they initially denied it and said ALL the vehicles came new with the same electrical tape. I said, um, no. It was NOT like that before. Their tech admitted to breaking and taping it and they replaced it correctly, as they should have in the first place.
@jeremiahjackson533Ай бұрын
Wow!!! Not the DEALER ! Now you know the dealer does not get it wrong. What is that word called integrity. 😮 guys we have to work twice as hard. To earn your customer Trust, Not to take it for granted
@shawng7902Ай бұрын
Thats one of the reasons I was a horrible service advisor. I couldnt make myself do people wrong. I would only upsale if it 100% needed it, or it wasnt a total waste of money. I cost myself a fortune. But I sold 10x as many new cars as any of the others did. Only job in my 48yrs that I got fired from.
@rustedhorsepower5132Ай бұрын
Dealerships i worked at...would hand out freebies to specific customers, be it celebrities or people who knew the owner or director. But theyd nickel and dime everyday customers (and techs) because they "couldn't afford to help them out". Basically, I saw loyal paying customers get the runaround and whiney entitled customers get taken care of. So just because a shop has a manufacturers emblem on their sign and a multi million $$ inventory in sales, DOESN'T mean they are a reputable shop.
@Wynner69Ай бұрын
Jeep dealership did the same to me. They did something to make my engine light come on after spending $285 for an oil change and alignment. They told me to take to the diagnostic shop. Diagnostic servicemen tells me it will cost $240 just to look at it. Because I didn't have the$, I drove with the light on for 6 months. Finally, I got enough $ to visit another shop. They told me to take back to Jeep and let them know I needed to have one last oil change (which I prepaid) and they will lose me as a customer. At Jeep, they wanted to know who was the other autoshop. When I told them, let's just say, I drove off with an oil change, me oil cap, and the engine light off.
@malikdey-nativemoor2923Ай бұрын
Thank You Doc!! We love y'all
@Mr.RatchetАй бұрын
That's why they call them the"Stealership". A dealership that causes an issue should fix the issue and not leave the customer hanging.
@Leadfoot83Ай бұрын
I'm sure StoneCrest Honda of Lithonia GA, home of the "lifetime warranty," knew about those "unknown issues" so they could get the lady to eventually pay for their mistake. They should make it right ASAP.
@carmellatte71Ай бұрын
You are AWESOME ....🎉🎉🎉🎉
@jasonhowell9589Ай бұрын
Well I'll be the first one to say a dealership usually isn't going to opt for a used short block the customer probably didn't want to spend the money for a new one and they got stuck with the old s***in the problem when you buy used s*** from a junkyard they always like to tell you it's got less miles and it ran perfect when you get your hands on it and you find out it's got a lot more things wrong with it than you do or that they wanted to disclose
@LucaTheGod25 күн бұрын
sometimes its not the dealer but the shop too, be careful in general who you go to. build relationships
@AlexTheCarDoctor25 күн бұрын
Heavy on the relationships however, there must be boundaries
@CorinaVelasquez-gz3muАй бұрын
Good job-wish you lived near me. You’d be my mechanic.!
@kevinstone3454Ай бұрын
I would call a lawyer and then sue them.
@brianw.520Ай бұрын
The dealership cracked the block??? Dang that is insane. Good you are an honest mechanic, a rarity in this world unfortunately.
@sawzalljr362128 күн бұрын
Had a shop try the same crap on me, left a piece of timing belt in housing. Engine jumped timing a second time and i ended up tearing it down and fixing it.
@SweetTee_No_SugarАй бұрын
This is why I would never take my Honda to the dealership. There was a problem every single time I had to get an oil change. They “found” an issue😅
@The_R-n-I_GuyАй бұрын
Stealership put in a used engine? Yeah, the only reason they would do that is because they had to pay for it. Otherwise they wouldn't ever touch a used engine. They would demand a new one if the customer or Honda was paying. Trying to pull a fast one on an unsuspecting customer. Glad you're here to put pressure on them to make it right
@ryanrognstad7094Ай бұрын
This is why most dealerships don't work on cars over 20 years old or close to it....I tried to take my 99 Dodge Cummins to DODGE they turned me away.... They don't want to pay for things that break during a repair
@Thundarr995Ай бұрын
The mechanics probably didn't even install the short block. They probably asked a couple of the detail guys if they would do it for a little extra cash. That's what happened to me. I bought a 95 S-10 from a Jeep dealership back in 2000. The head developed a crack before i even owned it a week. They agreed to fix it. I took it for a test drive before I accepted it back. It was gutless as F. I didn't accept it. I said, "Look, just fix it right. You drive it,the damn thing probably won't do 35mph. It's a 4 banger, but it had more power with the cracked head. Then they went and got the guy who replaced the head to see if he could figure it out real quick. I just so happened to know the guy.We graduated high school together about 5 years prior. But he's no mechanic. He's one of the details, guys. Then, finally, after all that. They had an actual mechanic look at itt. He found the firing order all mixed up. No biggie. Afterward, it was a pretty good little truck. I drove it for another 10 years. Sold it to my buddy's neighbor with 256k on it. He drove it for another....last time I saw it was around 2017ish. I would've kept it,but I didn't think it was gonna last another 7+ years. 😂 i loved that truck, I missed it, so I bought another one in 14. In fact, I still have it, except this one is a 6cyl manual transmission.
@TylerRivera635Ай бұрын
They replaced the long block because they caused an issue, then when the used long block (engine assembly) had a problem they said oh sorry you gotta pay for repairs. 🤦🏽♂️
@TrapperAaronАй бұрын
The dealership really should have torn down that junkyard motor grabbed the best parts from both motors and rebuilt it from the ground up. But that's allot of work that no manager would ever pay a tech to do when u could swap 3 motors in the time it takes to do the job right. They should have bought a crate short block and swapped over the old heads and accessories.
@greenranger9428Ай бұрын
dealership forget to torque down a lug from the wheel and damaged my glove compartment doing cabin air filter replacement.
@solmora649525 күн бұрын
That's why i never took my cars to no dealership they charge three times more than a good mechanic and sometimes they have rookies they graduated from mechanical institutions and sometimes they dont know a thing
@danhotchkiss8699Ай бұрын
Get em
@RyanFordFJBАй бұрын
Another reason to do your own work
@snapringchronicles3020Ай бұрын
I did a short on my channel a couple of days ago on how the Honda parts department wanted to charge me $10 for one of those aluminum drain plug crush washers. They sell those at Amazon for like $7 for a pack of 50. I was at Honda buying fluid to do my own ATF change.
@MrNoodlyoneАй бұрын
Any reputable salvage yard will give you a warranty Very short warranty.
@mikelowry5012Ай бұрын
I believe it my 2019 gmc slt premium plus transmission went out at 10k miles they put a remanufactured transmission to replace it 🤣🤣😂🤣. So after warranty I got a 22 es350 straight across!
@chacha.S11Ай бұрын
I like the calling out part but make sure your customers are not lying to you lol
@WhyyoucappinАй бұрын
Ain’t no way, they better make it right. 💸💸💸
@Lordprimate25 күн бұрын
ron tonkin honda here in oregon owes my co. money, every time i call they claim their payment system was hacked... i asked how they are paying their employees and they hung up on me
@kirksmith347Ай бұрын
Dealerships are the worst,best shops are reputable independent ones that specialize in your vehicle.
@mariqstigler2197Ай бұрын
Exact reason why I don't go to the dealership for anything
@firstlast---Ай бұрын
Mistakes are okay as long as you make them right. They should have put another engine in it, boneyard engines have a warranty for a reason
@drifter503Ай бұрын
Good lord, that’s dirty. She needs to lawyer up
@MrOnlinmrineАй бұрын
That's a great engine
@smellsuperb1Ай бұрын
I haven't taken a new car to the dealership in 20 years for anything. And the used ones only with a legit extended warranty (Not that C.A.R.S. bs). Remember what Joe Pesci said about the drive thru? That's what dealers do in the service department 😞