It is absolutely acceptable to call out a shop or dealership when you've got that kind of evidence to back it up

That's crazy when the dealership screw you. I'm glad I have a car doctor as a mechanic like yourself👍🏽👍🏽👍🏽👍🏽👍🏽

Alex and his wife Shun are golden! I snatched my Mom’s vehicle from the dealership based on Alex and Shun educating us! I never told y’all this Alex… but the dealership gave us all of our money back we paid them…to reset the pretend computer on my Mom’s Traverse… based on y’all educating us and us confronting them. The owner of the dealership apologized and refunded us. So when Alex and Shun shout out a shop…BELIEVE THEM!!! I thank God for Alex and Shun! They are GEMS in this industry! I love y’all! 🙏🏾❤️❤️❤️

Unreal. Dealerships don’t care until the media or they’re called out publicly. Good job calling them out

Alex the Car Detective🕵️

Dealership do some shady practice ... Good mechanics like you are like unicorns

This definite good for social media to help people out

Honda dealership forgot to torque or forgot to put back all together the lower rear caliper bolt on my aunts 01 MDX. The caliper flung up and peeled open the wheel. It needed a new knuckle, rotor, caliper, brake lines, wheel and tire. Of course it happened 9 months after the repair bc she drives like a grandma and barely uses her brakes. The one time she did, it nearly killed her because the rear tire locked up. Understandably, 9 months is too long after a repair to be able to cover a repair because it could have been tampered with. But I assure anyone reading this, it was the dealership. The kids that did the work doesnt work there anymore for a reason

Wow she needs a lawyer and keep doing what your doing and stay honest good things will happen

Commenting for the algortithm. Hope this customer gets this made right. Good on you dude. Would be a pleasure to work with you.

U going to be putting aloTTa shops out of businesses 🤣🤣🤣🤣

Ive never seen alex so pissed off. Letssss goooo! Call these dudes out!!

Dealerships...we don't repair..we replace.... 💰 💰 💰

This guy needs to be promoted more and more. Dude is a real G.

good work brother. this is proof that an honest mechanic can be successful and thrive.

Love this dude! Righteous call out, good looking out for the customer.

In ThisDay&Age having integrity you & your Wife have is hard to find 🫡🫶God Bless Everyone 🙏

Call em out bro! Call em out every time! Not just shops, but people.

I live near Stonecrest Honda. It's in a location where there are a lot of more vulnerable, lesser educated people who make prime targets for shady dealerships. Keep at them, it'll work.

Good man

That just really sucks when crap like this happens to people. Especially the people who don't understand or realize that they are getting screwed. I see this kind of stuff a lot and by the time I end up with the job to make it right I feel very sorry for the customer. In most of these cases the customer is tapped out of funds from the other ripoff place and I know it's not fair to myself but I always try to do whatever it may be to fix the issue cheaper than if I got the job in the first place. When you take care of people letting them know you are doing what you can to save them money and get them back on the road you usually end up with another loyal customer

It makes me so angry seeing shops take advantage of people. I hope she can take them to court. Good job 👍

wish I had a mechanic like u around where I live u seem like someone who don’t mess around with their work and gets shit done.I love watching these videos all love from pa

Stone crest Honda do better and get this lady a new motor.

I’m a tech for 25 years and I consider myself a Honda specialist. HOW THE HECK DID THEY CRACK THE BLOCK RE SEALING OIL PUMP!!!!! you gotta mess up bad to do this. Like just blatantly not giving a poo. Ty alex

I have a feeling the "reseal the oil pump" was dealer code for "Give it a few good cranks Tommy, that will stop it from dripping" and thus cracked the block.

I’m glad the algorithm steers me here. You’re a good man Alex!

Katt Williams is helping out the auto repair industry!

I hope the dealership makes it right with the customer

Great job for calling them out Alex

Called stealership for a reason...

All mechanics need to keep the Alex code. Keep it up! I learn a lot from this channel.

Wow 😤 That deserves a callout for sure.

When i worked at a dealership a 2012 ram went in for servicing and when on a test drive it was rear ended. Our dealership repaired in on the owners own money, put a new box and framee on it even though it was repairable. And before the doubters say it never happened, i was the tech that replaced the frame and box. My coworker was the one rear ended.

This is why i advocate for cameras on all dealership service bays. Took my honda in for oil change, air abd engine filter change, brake fluid flush. They only did the oik change and didnt bother changing the cabin and engine filter (yes i can do this on my own but i wanted to create a maintenence history with a paper trail as im still under warranty). I work at a call center and i get monitored like crazy, so does Amazon delivery truck drivers so dealerships should also. If you do honest work the camera will not mean anything.

Just so everyone knows, my buddy has worked for several dealerships as a service advisor and this is common. Deny mistakes to the point of litigation. They also create additional higher paying easier repairs that fall under warranty. Saw a video one time of some Honda techs burning an electrical connector to get more work on a vehicle.

That's funny that you showed the Honda dealerships name on the paper!

Although I’ve rebuilt my Jeep zj 4.0l engine. At the Chrysler dealer we don’t rebuild engines short block option in not available. We do junk yard engine to though if we really have to But even junk yard engines have Warrenty especially if it’s from a dealer the customer at this point should have warranty on this “engine” FYI for people reading this you can’t control what a customer does with their vehicle, example if you get work done at one shop and you feel like it’s poor work, you still have to give that shop a chance to make it right…Going to another shop is 100% on the customer at this point but I understand

Sounds like a lawsuit

They owe her a car now

Car Doctor out here saving wallets and Honda motors!

U Are appreciated Alex

The thing is, used engines also usually have a warranty, sometime it includes labor. The dealer should be able to claim against this and get a good portion of their money back while still keeping the customer happy.

PLEASE CALL OUY THESE JANKY CAR WARRANTY COMPANIES, LIKE CAR SHIELD

I had an issue with a Ford Dealership. I bought a used 1989 Ford Taurus LX with normal amount of miles. I bought an extended warranty. My check engine light kept coming on after service at the dealership. They wanted to cancel my warranty because I was using it too much. I had to write all kinds of letters, sending them certified mail, filed a claim with the BBB, etc. I had to SHOW OUT in the service department to get the manager to speak to me. He refused at first saying, he was too busy and what was I complaining about they were fiixing my car. ONLY FOR THE ENGINE LIGHT to come on again 3 blocks aways after picking it up from the service department. I haven't messed with FORD cars since!!! They never could find out what was wrong. I traded it in and bought a new Toyota Camry!!!

People used to think that going to the dealer is a sure way to get the right service. But it’s not, anymore, the way they pay their mechanics everyone competes and cut corners. BMW did me in the LA. Area. You gotta try and find a good mechanic like this dude.

With honest mechanics the paperwork won't lie. The computer codes won't typically lie either, unless there's a real big issue lol. I'd trust u with my vehicle man. ✌️ and ❤️ man.

Easier to swap the motor instead of opening it up. I would rather Crack it myself instead of having someone else do it cause at least you did n not someone who can't hold up to the business they did. Alex keep it up man.

Had a similar situation a few years ago. The lady was well taken care of by us and the B.A.R. helped with the financial issues. Got to love paperwork. Best of luck to ya.

Thats right brother! Remain in righteousness!

Need honest people in this world like you makes the competition do better and great to see some people still have integrity

Great job Alex! Clear, easy for the customer to understand and be able to communicate effectively with that unscrupulous dealer… Next stop, small claims court…

😮 that’s sad 😢, hope they make it right.

I have a 2016 Ram 1500 5.7L Hemi sport 2wd. Always use full synthetic done at jiffy lube. Have it done every 6k miles. Well taken care of truck with 188,000 miles on it. It all started with a coolant leak and took it to a local shop to see what was the cause of the leak. I was told that the thermostat is the cause of the leak. Forgot to mention days before never had any overheating issues so I was baffled to see a coolant stain on my driveway. So I had it changed out and after leaving the shop 30min overheated and smoke started to come from underneath the hood and engine turned off. Had it towed back to the same shop. They told me that my engine was seized up. So I took it to the dealership to get a second opinion and they were able to turn it on. They had to replace the starter to turn the engine on. But after turning it on the thermostat was still an issue and the dealership had to replace it and was told a check engine light came on for a cylinder 2 misfire. So that leads me to believe that it either was a bad thermostat that was installed from the shop before. I declined to get it worked on at the dealership and live 10min away from the dealership so I figured I'd have someone else work on it. Well 5min after leaving the engine stalls and now the engine blew a piston and I need a new engine. So now I find myself shopping for a long block engine and looking for someone to install it. But I'm dealing with shops wanting to do it all and having to spend around 10k to repair it SMH. I've heard several people suggest I have the MDS deleted on the remanufactured engine this will help in the long run. Those that aren't familiar with the term MDS basically means shutting 4 cylinders down instead of running 8 cylinders to give better gas mileage to keep up with better emissions and gas mileage mandated by the Govt. Ive been told that deleting the MDS it helps prevent the wear on the internals in the engine. But also found out that by doing this I could potentially void the warranty on the remanufactured engine 3yr/100k miles. I'm not sure what to believe now.

Make it right!

Good way to disinfecting moss without killing it is soaking for 24 hours in normal dechlorinated water. Then soak in water with a couple spoons of citric acid, depending on amount of water

It seems like a growing practice in the south with these dealerships.I took my car to GMC,Buick dealership in Alabama for inspection and a compressor for the a.c.Well after the inspection they said I need front brakes pads because there was only 30% pad life.I got a flat tire 3 days later I check the pads.These fools intentionally broke the warning sensors off the pads on both sides.That's an old school dirtball mechanic trick to grind the rotors and possible destroy the calibers so you have to get a full brake job.I will never go to a dealer ever again.

If you put a used engine in it, wasn’t that t a long and short block? Normally long blocks include everything except for accessory pulley (sometimes). You transfer the stuff over and there you go (or bobs your uncle in Britain). Total jam up job by the dealership. Alex good for you calling it out

Thank you

Thanks Soo much for sharing.

Great zot! American Honda HQ needs to hear about this! Also, torque wrench, people. The ones so convinced they don't need them, need them.

You are the man, Alex!

I would get a lawyer immediately.

I had a dealer tape up a sensor wire THEY broke while replacing my engine. Instead of doing the right thing, they initially denied it and said ALL the vehicles came new with the same electrical tape. I said, um, no. It was NOT like that before. Their tech admitted to breaking and taping it and they replaced it correctly, as they should have in the first place.

Wow!!! Not the DEALER ! Now you know the dealer does not get it wrong. What is that word called integrity. 😮 guys we have to work twice as hard. To earn your customer Trust, Not to take it for granted

Thats one of the reasons I was a horrible service advisor. I couldnt make myself do people wrong. I would only upsale if it 100% needed it, or it wasnt a total waste of money. I cost myself a fortune. But I sold 10x as many new cars as any of the others did. Only job in my 48yrs that I got fired from.

Dealerships i worked at...would hand out freebies to specific customers, be it celebrities or people who knew the owner or director. But theyd nickel and dime everyday customers (and techs) because they "couldn't afford to help them out". Basically, I saw loyal paying customers get the runaround and whiney entitled customers get taken care of. So just because a shop has a manufacturers emblem on their sign and a multi million $$ inventory in sales, DOESN'T mean they are a reputable shop.

Jeep dealership did the same to me. They did something to make my engine light come on after spending $285 for an oil change and alignment. They told me to take to the diagnostic shop. Diagnostic servicemen tells me it will cost $240 just to look at it. Because I didn't have the$, I drove with the light on for 6 months. Finally, I got enough $ to visit another shop. They told me to take back to Jeep and let them know I needed to have one last oil change (which I prepaid) and they will lose me as a customer. At Jeep, they wanted to know who was the other autoshop. When I told them, let's just say, I drove off with an oil change, me oil cap, and the engine light off.

Thank You Doc!! We love y'all

That's why they call them the"Stealership". A dealership that causes an issue should fix the issue and not leave the customer hanging.

I'm sure StoneCrest Honda of Lithonia GA, home of the "lifetime warranty," knew about those "unknown issues" so they could get the lady to eventually pay for their mistake. They should make it right ASAP.

You are AWESOME ....🎉🎉🎉🎉

Well I'll be the first one to say a dealership usually isn't going to opt for a used short block the customer probably didn't want to spend the money for a new one and they got stuck with the old s***in the problem when you buy used s*** from a junkyard they always like to tell you it's got less miles and it ran perfect when you get your hands on it and you find out it's got a lot more things wrong with it than you do or that they wanted to disclose

sometimes its not the dealer but the shop too, be careful in general who you go to. build relationships

Good job-wish you lived near me. You’d be my mechanic.!

I would call a lawyer and then sue them.

The dealership cracked the block??? Dang that is insane. Good you are an honest mechanic, a rarity in this world unfortunately.

Had a shop try the same crap on me, left a piece of timing belt in housing. Engine jumped timing a second time and i ended up tearing it down and fixing it.

This is why I would never take my Honda to the dealership. There was a problem every single time I had to get an oil change. They “found” an issue😅

Stealership put in a used engine? Yeah, the only reason they would do that is because they had to pay for it. Otherwise they wouldn't ever touch a used engine. They would demand a new one if the customer or Honda was paying. Trying to pull a fast one on an unsuspecting customer. Glad you're here to put pressure on them to make it right

This is why most dealerships don't work on cars over 20 years old or close to it....I tried to take my 99 Dodge Cummins to DODGE they turned me away.... They don't want to pay for things that break during a repair

The mechanics probably didn't even install the short block. They probably asked a couple of the detail guys if they would do it for a little extra cash. That's what happened to me. I bought a 95 S-10 from a Jeep dealership back in 2000. The head developed a crack before i even owned it a week. They agreed to fix it. I took it for a test drive before I accepted it back. It was gutless as F. I didn't accept it. I said, "Look, just fix it right. You drive it,the damn thing probably won't do 35mph. It's a 4 banger, but it had more power with the cracked head. Then they went and got the guy who replaced the head to see if he could figure it out real quick. I just so happened to know the guy.We graduated high school together about 5 years prior. But he's no mechanic. He's one of the details, guys. Then, finally, after all that. They had an actual mechanic look at itt. He found the firing order all mixed up. No biggie. Afterward, it was a pretty good little truck. I drove it for another 10 years. Sold it to my buddy's neighbor with 256k on it. He drove it for another....last time I saw it was around 2017ish. I would've kept it,but I didn't think it was gonna last another 7+ years. 😂 i loved that truck, I missed it, so I bought another one in 14. In fact, I still have it, except this one is a 6cyl manual transmission.

They replaced the long block because they caused an issue, then when the used long block (engine assembly) had a problem they said oh sorry you gotta pay for repairs. 🤦🏽‍♂️

The dealership really should have torn down that junkyard motor grabbed the best parts from both motors and rebuilt it from the ground up. But that's allot of work that no manager would ever pay a tech to do when u could swap 3 motors in the time it takes to do the job right. They should have bought a crate short block and swapped over the old heads and accessories.

dealership forget to torque down a lug from the wheel and damaged my glove compartment doing cabin air filter replacement.

That's why i never took my cars to no dealership they charge three times more than a good mechanic and sometimes they have rookies they graduated from mechanical institutions and sometimes they dont know a thing

Get em

Another reason to do your own work

I did a short on my channel a couple of days ago on how the Honda parts department wanted to charge me $10 for one of those aluminum drain plug crush washers. They sell those at Amazon for like $7 for a pack of 50. I was at Honda buying fluid to do my own ATF change.

Any reputable salvage yard will give you a warranty Very short warranty.

I believe it my 2019 gmc slt premium plus transmission went out at 10k miles they put a remanufactured transmission to replace it 🤣🤣😂🤣. So after warranty I got a 22 es350 straight across!

I like the calling out part but make sure your customers are not lying to you lol

Ain’t no way, they better make it right. 💸💸💸

ron tonkin honda here in oregon owes my co. money, every time i call they claim their payment system was hacked... i asked how they are paying their employees and they hung up on me

Dealerships are the worst,best shops are reputable independent ones that specialize in your vehicle.

Exact reason why I don't go to the dealership for anything

Mistakes are okay as long as you make them right. They should have put another engine in it, boneyard engines have a warranty for a reason

Good lord, that’s dirty. She needs to lawyer up

That's a great engine

I haven't taken a new car to the dealership in 20 years for anything. And the used ones only with a legit extended warranty (Not that C.A.R.S. bs). Remember what Joe Pesci said about the drive thru? That's what dealers do in the service department 😞