Annie Mamigonians is a consultant that aims to deliver optimal customer experience to her clients using the expertise she developed throughout her engineering, pharmaceutical and financial services career. In this episode, we look at how continuous improvement and lean principles can be applied to the banking industry.
Join us as Annie teaches us about the power of customer focus, effectively communicating with a workforce and lean process mapping.
Contents:
00:00 Intro
01:02 Meet Annie
02:17 Transition to Lean Six Sigma
04:12 Applying Lean to Banking
08:18 Human Factors of Lean
09:10 Automation Drawbacks
13:37 Hygiene Factors
17:41 How to Achieve Optimal Continuous Improvement
19:27 Employee Opportunities
22:17 Implementation Advice
24:30 Vision for Annie's consulting
28:10 Outro
28:31 Quick-Fire Question
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Hosted & Produced by Octavian Iotu