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NOTE: This works on the Apple AirPods Pro 1 as well.
With both the AirPods Pro 1 and AirPods Pro 2, in high noise environments, I have had the frustrating experience of callers unable to make out what I am saying because my voice was “choppy”, syllables missing from words, or whole words missed. In every case, I was able to hear them just fine, which only added to the level of violence I wanted to take out on the AirPods Pro.
Well, I found a setting that made the difference between me having to walk away from the equipment I was servicing in a data center and stand in the hallway just to allow back-end support to understand me, and being able to remain with the equipment and communicate audibly despite the heavy ambient noise of the data center (~70db to 79db vs 60db for workplace noise).
The magic setting is the “Microphone” setting. By default, Apple AirPods Pro 2 are designed to switch microphones between both left and right AirPods based on audio quality. This is fine for normal use. However, when the ambient noise is so strong as to degrade any voice sample, the algorithm starts bouncing the active microphone between left and right AirPods resulting in lost syllables or words from the end-user. What is more frustrating is the end-user will likely hear the person on the other end of the call crystal clear.
The fix was to simply force the AirPods Pro 2 to use one mic with no switching between AirPods. In my case, I was able to carry on a conversation with back-end support for over four hours. While I was told they could hear the ambient noise, I was also told they could hear my voice just fine.
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