How Printful Handles Print-On-Demand Returns & Refunds

Рет қаралды 4,925

Күн бұрын

Learn more about our return policy ➡ bit.ly/3LXhniE
Ever wondered what happens to returns and refunds when working with an on-demand fulfillment company? Who issues the refund? What if the customer’s address is wrong? How does the whole process work? Let’s examine the answers to some of the most frequently asked questions.
00:00:00 What if the customer’s address is wrong?
00:00:26 What if an order gets lost in the mail?
00:01:15 What if the product gets damaged in the mail?
00:01:26 What if the customer is unhappy with the quality or doesn’t want the product anymore?
00:01:59 My order tracking page shows the order is being returned to the sender. What now?
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Printful is the easiest order fulfillment system you'll ever use, free to set up, and with no monthly fees! You sell products on your store, we automatically process and fulfill them when orders come through, and ship them out to your customer. Easy as that!
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Get in touch with us at: support@printful.com
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Пікірлер: 17

@PrintfulCustomPrinting 9 ай бұрын

What else would you like to know about how Printful handles returns and refunds? 📦

@jasminepaigegreen 6 ай бұрын

If the product is damaged or is poor quaility, does the customer pay for shipping when returning or is it free returns?

@Tunewisdom 9 ай бұрын

Great way. Thanks printful

@PrintfulCustomPrinting 9 ай бұрын

Glad it was helpful!

@sumitbhandary1940 3 ай бұрын

Suppose a customer returns a product because he ordered a wrong size. Now he wants and exchange and as a business owner, I tell him to return the product to printful's facility and I place a new order for him, of the desired size. Now, the product which was returned to printful, do you guys re-ship that product to a new customer, a customer who wants the exact product, in the same size. Do you guys print a new label and re ship that product to new customer?

@PrintfulCustomPrinting 2 ай бұрын

Hi! We hold the product for 30 days from the moment it was returned and if no action is taken from the storeowner regarding the returned order, we donate it to the charity. However, if the order is returned and you wish to ship it to a different customer, you can do so through your Printful dashboard's "Orders" section! 😊

@timjandro865 4 ай бұрын

Can you provide more granular info on refunds and returns? For instance, if a purchaser wants to return a shirt because it doesn't fit, do they send it to me or to Printful? What is the difference in process if they want their money refunded or if they want to exchange it for a different size?

@Noenkyfonky 3 ай бұрын

Have you overcome this problem?

@PrintfulCustomPrinting 3 ай бұрын

How you handle returns and exchanges is completely up to you. While we don't accept exchanges for the wrong sizes ordered, you can. In such cases, you can instruct your customer to send the item back to you or our facility. If the order is sent back to us, we'll notify you of the return and keep it in our warehouse for 30 days. 🙂 We have policy templates available that you can copy and add to your store right here ➡️ www.printful.com/blog/top-5-printful-policies-your-store-should-copy

@sumitbhandary1940 3 ай бұрын

Do you guys re-ship the returned product to the new customer, by printing a new label for the new customer?

@timjandro865 2 ай бұрын

@@Noenkyfonky We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.

@timjandro865 2 ай бұрын

@@PrintfulCustomPrinting We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.

@user-eo9zl3pq7i 4 ай бұрын

how to i submit a claim?

@PrintfulCustomPrinting 3 ай бұрын

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. You can report problems with an order through your Printful dashboard or reach out to our Customer Support directly through email - support@printful.com.

@FastVisionz Ай бұрын

My package was delivered to the wrong address and marked as delivered. Printful will not do anything to help.

@PrintfulCustomPrinting Ай бұрын

Hi! I'm sorry to hear that your package was misdelivered! Please check in with our support team via e-mail support@printful.com, we'll look into it! 🙂