How that $19 Uhaul rental can cost $60 or more

Рет қаралды 64,313

NBC4 Columbus

4 жыл бұрын

Пікірлер: 72

@elonawilliams4809 3 ай бұрын

The cost of preparing the truck for the next rental should be solely the responsibility of the uhaul if the truck is returned clean.

@pileonthewoman3 3 жыл бұрын

It's cheaper than getting a moving company. It cost me $95 to move 30 miles with a 15 foot long truck. This included two appliance dollys , moving blankets, and the insurance. A moving company would have costed me at least $400 to make the same move. For short moves, Uhaul is definitely worth it. Now if you are moving more than 200 miles, you might want to look into a moving company. The only thing that was bs about the uhaul in the video, was that cleaning fee. I have never had that apply to me, even when I moved during covid-19.

@UmitArik 3 жыл бұрын

Yeah I’m going to be renting the Van for the first time and a lot will be done by myself ...was the dolly a big help with the furniture? The good thing is I’m moving only a mile away so back and forth prob won’t exceed 20 miles

@pileonthewoman3 3 жыл бұрын

@@UmitArik yes it was.

@crayguy 2 жыл бұрын

Very late reply, but I work at a Uhaul and the cleaning fee is kind of BS. We almost never give one out unless the truck is excessively dirty/ messy. This instance is just on isolated event. Technically Uhaul's can give out a cleaning fee if we clean it at all after you use it, but we almost never put it on there unless the customer is being rude or just not nice.

@creamythroat Жыл бұрын

You have to sweep out of the back of the truck bed ALWAYS before you turn it in. They will get you for being lazy and making it the next persons problem, hope you learned your lesson!

@MariaIPraiseJesusinmyLif-qg3kw 9 ай бұрын

I'll just rent my own van

@VoltageMikeYT 3 жыл бұрын

The sign says: $19.95 plus $0.99 a mile. The guy estimated 20 miles during use (you can pause it and read his contract). He also got the SafeMove $14.00 insurance coverage. Of COURSE it’s going to come out to $50-$60. HOWEVER, the cleaning charge was pure and utter bullshit. It definitely didn’t warrant the charge. But moral of the story UHAUL and their workers just need to do a good job at bringing attention to the mileage charges.

@go5582 2 жыл бұрын

14.00 insurance coverage. great idea. i would too. you never know when that insurance coverage will need to be active.

@VoltageMikeYT 2 жыл бұрын

@@go5582 absolutely correct. When I worked as a customer service rep with UHAUL I'd try to sell it to as many people as I could just to save their own ass. Better safe than sorry is what I always say.

@zalo_tuandriverga 10 ай бұрын

@@VoltageMikeYTso what is the coverage?

@MariaIPraiseJesusinmyLif-qg3kw 9 ай бұрын

Im😮sorry you went through that

@officiallaw2369 6 ай бұрын

@@zalo_tuandrivergacovers pretty much any accidental damage that could be done to the truck and covers personal belongings. It’s good for like someone clipping your mirror off and not stopping. If you have the coverage we eat the charge if you don’t have the coverage it’s on you

@nikluv21 3 жыл бұрын

That cargo area probably already dusty.

@embracedchimera5886 2 жыл бұрын

89 cents a mile im going 120 miles round trip..might as well take uber home...?

@crayguy 2 жыл бұрын

Say what you want but I work at Uhaul. The signs say 19.95 plus mileage fees. The contracts we hand out also has all of the information on them about fees and everything, and every customer signs the contract agreeing to this. Dont blame the workers or company if you cant read the not even 1 page contract, or ask questions, or follow the instructions texted to you about looking over the truck and everything before driving off with it. Basically the exact same terms and rules as any other truck rental company, and any detail you want or need we can give you, or literally look it up

@samurai_fx4911 2 жыл бұрын

So you think accessing a customer a $25 "cleaning fee" is appropriate when you say the vehicle was "dusty" is warranted? That's just padding the bill.

@KennethGardner7 Жыл бұрын

I agree with what you say. On the other hand, I rented that exact van, and it's DANGEROUS. It's rear-wheel drive. Without a heavy load, it has no traction, even with good tires! Very bad design, Ford! It could cause a serious accident since it shouldn't be safe only when loaded. I got stick in the middle of the road on Wolf Creek Pass, one of Colorado's most dangerous roads, in a snowstorm because there was no traction, but little cars were zipping right by. An 18-wheeler got stuck behind me because he lost momentum because of me and then had to chain up. Luckily, there wasn't much traffic. I was SOL until a snowplow with sand happened to go by, and then I backed into its tracks to barely get traction. Then, at my destination, I got stuck simply in the exit to a hotel that had the tiniest bit of dirt and mud in the gutter. ANY car of other vehicle could have handled that. It was ridiculous. Then I had to avoid any areas with the slighest bit of ice and snow. This van NEEDS to be all-wheel drive. I'm surprised if Ford hasn't been sued. A van should work whether loaded or unloaded. U-Haul needs a better option.

@ChristineSantos-eg4ms Жыл бұрын

Thank you so much for this video. Very interesting.

@NatureLoverReturns 20 күн бұрын

I have moved several times, and never used any rental vehicles. I live in apartments, sell off anything big, then buy new/used stuff when I get to my destination. Anything that won't fit in my car, for any move, will not be coming with me.

@toiynhac 3 жыл бұрын

ask and talk beforehand, don't let them surprise you

@1017_CK 9 ай бұрын

It clearly says 19.95 plus mileage fees at every location. Its usually $ .59-$1.29 per mile. Then its up to the customer if they want the extra savemove insurance. Dont be mad youre an idiot and think you dont have to pay for gas😂. I work at a Uhaul (an actual center, not just a dealer) and I will admit dealers can be sketchy, and I wouldnt have charged the extra cleaning fee for some “dust in the cargo area”😂 but you cant be upset that the total price is not $19.95. It’s not hidden fees. Gas costs money

@whoandwhatisalice 7 ай бұрын

No place does it say that U-Haul is a non profit organization. It’s listed on the truck 19.95 plus mileage.

@zlonewolf 3 ай бұрын

Mileage fee is not gas fee. You pay gas separately and that means this man didn't pay 60 but almost 100 after gas.

@KelsS1k 14 күн бұрын

Idk about cleaning fee but i know you pay for miles and fee if you dont fill up the truck upon returning it, it says that in the contract.

@JS-fc3vq 2 жыл бұрын

Ive never had a problem with Uhaul or any rental service. Read all the fine print, ask questions and take pictures. Don't waive the liability coverage unless: 1: Your auto insurance covers rental damage. 2: If your credit card company offers liability coverage as a perk. 3. You can afford to pay all the damages/full price of the rental.

@mattcee7113 2 жыл бұрын

Credit card companies don’t cover rental damage from vans or pickup trucks.

@go5582 2 жыл бұрын

dusty, the customer swept out the interior of the box .

@samsungphone634 3 жыл бұрын

Say what you want.but business is business, they advertise 19.95 a day.thats what they advertise. Dont act like the customer is ignorant because he's calling them on their advertising.

@crayguy 2 жыл бұрын

The signs also say plus $0.99 a mile under the 19.95 a day. I work at Uhaul and it also says all of the information in the contract. I work with Uhaul and most people don't like it but our asses our pretty much completely covered in every way possible

@DavinciDames 2 жыл бұрын

EXACTLY

@PandianExpress Жыл бұрын

@@crayguy yea in a small font only my pet ant can read compared to that big ass 19.95 dollar which i can read from pluto

@darkguardian1314 3 жыл бұрын

Uhaul is all about fees and it’s the cost of doing business with them.

@mystiquetravels5579 3 ай бұрын

I had that to happen to me in Phoenix. The Uhaul said they charged more because they are a neighborhood Uhaul and they could charge more. They charged me $125 dailey.😢

@LaRana08 2 жыл бұрын

The uhaul advertisement sign says $19.95 plus mileage/ fees 🤷‍♂️ 👀

@bapluda 2 ай бұрын

Credit cards don't cover insurance for uhaul, so yeah you have to add insurance. $60 is still a fair price, that's the same you would pay renting from any other company like enterprise. But the cleaning fee on top of insurance is a ripoff.

@TheLucy52 3 жыл бұрын

If I rent a van in Allentown/Pa can I dropped in Somerset, Pa?

@EnigmaKage 3 жыл бұрын

Yes

@lrodriguez9315 3 жыл бұрын

It will cost you more money .

@mecedes4000 Жыл бұрын

UHAUL IS THE BEST TRUCK / TRAILER RENTAL IN AMERICA PERIOD

@DemonFoxAkira Ай бұрын

Expensive, but...I sorta get the insurance bonus on there because people in Phoenix are crazy on the road. They scare me enough when I'm in my own car. I'm not taking chances in borrowed property.

@slowery43 Жыл бұрын

Few things more disgusting than "local news"

@bridgetcafarella6017 2 жыл бұрын

Leave it to them to charge you extra money!

@princessmarlena1359 Жыл бұрын

I rented a van like the one in the thumbnail, it reeked of urine. Sadly, it was the only one in the fleet that reeked of urine the least (and didn’t also reek of vomit).

@MrArtVein 3 жыл бұрын

Man y'all really ran out of stories huh. Tons of more important stories to run

@MariaG.-st6uy Жыл бұрын

I'm going to rent one every day for $16.00 a day, U-HAUL SHOULD HONOR THEIR WORDS

@sendtacos1824 2 ай бұрын

It clearly says 19.99 plus milage fees.. from .69 a mile to .89

@Robert-fx1lr 11 ай бұрын

Better not be surprise fees ill turn that whole place out then eat breakfast

@jmoss6367 3 жыл бұрын

There is a hidden fee in errrrthang. Did he just move here from out the county? IJS. Try go renting a car from Hertz or Enterprise. See if it will be $29.99 per day. NOPE They have the same fees.

@aaroncatolico7550 10 күн бұрын

That sounds like it hertz. OUCH!

@fenix310 3 жыл бұрын

It is 19.95 plus the .99 cents a mile, I couldn’t even get the key out of the lock box it’s going to take 3 days and 7 hours to get my money refunded and a ruined moving day. Thanks Uhaul

@orestesvega2475 25 күн бұрын

19 plus 1 = 20 x10=200 a day

@emilyquito5528 3 жыл бұрын

They need to be sued for false avertisment !

@crayguy 2 жыл бұрын

Not false advertisement, we tell customers and it is in contracts also if you look up a quote online. And this video is BS, I work with Uhaul and there is almost never a cleaning charge unless the truck is very dirty

@joeyfurrow3154 Жыл бұрын

Kyle Christensen

@gilbertos1984 8 ай бұрын

I guess im going to home Depot

@thebeef3639 8 ай бұрын

You have to pay the miles you put on the car and have to fill it back to the fuel level it leaves at! Quit acting surprised, this is just typical vehicle renting

@joeyfurrow3154 Жыл бұрын

Got her loaded

@tomjones7853 3 жыл бұрын

Bottom line is Uhaul commited a crime buy charging him for services he was allowed to handle himself and did. I would have gone back and busted out every window in every truck in there parkinglot costing them the entire weeks loss of business. A crackhead will bust a bunch of windows out for about $20

@crayguy 2 жыл бұрын

Wrong, it is written in every contract that if we need to or do clean the truck at all after it is brought back we 'can' charge a cleaning fee which we almost never do unless excessivly dirty. And no the 20$ is also wrong. That first of all is criminal damage of property, and also we can change the cleaning fee. I work at a Uhaul and i can charge as much as I want with a reason, like when UPS rents our trucks and basically destroys them, that is about a 50 dollar cleaning fee along with damage charges.

@billyblack1137 2 жыл бұрын

Haha okay buddy when they sue you I wanna see that 😂😂