How To Create Group Emails in Google Workspace (Collaborative Inbox)

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How To Create Group Emails in Google Workspace (Collaborative Inbox)

Рет қаралды 65,187

Күн бұрын

Today I walk you through how to create group emails in Google Workspace, also known as a collaborative inbox.
A group email (collaborative inbox) allows you to create specific groups that your organisation, teams and customers can use to communicate.
These group emails are commonly used for teams like sales or customer support teams to deal with emails from leads and customers.
Check out our complete blog article that will take you through the written version of creating group emails: stewartgauld.c...
New to Google Workspace? Learn more about Google Workspace here:
• Google Workspace Tutor...
► Today we navigate through the below chapters for creating group emails in Google Workspace:
0:00 Intro
00:56 Getting Started - Groups
01:18 Google Admin
01:40 Create Groups
06:04 Group Details - Advanced Settings
09:45 Gmail Inbox
10:13 Google Apps - Groups
10:30 Outro
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Join us to receive actionable tips, tutorials and tools to grow your small business online (Subscribe to our email list) or join our exclusive community here: mailchi.mp/71a...
Let me know if you found this group email tutorial helpful. Also, if you require any help or support, make sure to get in touch with us today.
Thanks for watching and enjoy!
#groupemails #googleworkspace

Пікірлер: 97

@MBLebo 8 ай бұрын

I had tried everything to make this work. I think your "allow suspicious messages" setting made the difference. Thanks!

@StewartGauld 8 ай бұрын

Welcome!

@needleandhookbykerryngillan 2 жыл бұрын

Heya, this was the clearest tutorial I've found!! Thanks!

@StewartGauld 2 жыл бұрын

Glad it helped!

@InfiniteFragments Ай бұрын

I see you created a video on how to setup 👍👍. But I was looking for a walkthrough on how its used.

@StewartGauld Ай бұрын

Coming soon!

@wealthofwisdom247 2 жыл бұрын

Wonderful instruction on how to use Google Groups!

@StewartGauld 2 жыл бұрын

Thanks Leah!

@west_wright Жыл бұрын

Thanks for sharing this video. It was very helpful. I was receiving an error, but now all is well. Not exactly what I didn't do the first time, but this worked like a charm. Thanks!!

@StewartGauld Жыл бұрын

I’m glad! ☺️

@littledroid5753 2 жыл бұрын

Can we turn existing emails/users to groups so we can access them with different admin users?

@leejr9999 15 күн бұрын

Thank you.

@StewartGauld 14 күн бұрын

Welcome!

@LinusHaferkemper 2 ай бұрын

Hi Stewart, thanks for this probably best tutorial that I've seen. I'm looking for 1 setting, that I cannot find: I would like to hide the senders email. I have the exact same situation: Support. Client contacts support@.... Agent responds. I ONLY want the client to see the support@... Address, but not the sender.... Thoughts?

@StewartGauld 2 ай бұрын

Hey! I'm glad! Hmmm I'll have to look into this.

@morelricht8013 2 жыл бұрын

Hey Stewart, great video, thanks a lot. Is it possible to answer to a customer mail from the group email instead of the individual mail of the employee answering? So that the customer don't get the "private" mail address of the employee. Thanks

@StewartGauld 2 жыл бұрын

Hey Morel, Yes you can set this up.

@brickbrow 2 жыл бұрын

@@StewartGauld I was looking for this as well! Do you have a video on this already?

@danielleroy1376 2 жыл бұрын

I have the same question. Do you have a video explaining this in Google Workspace's current build?

@romaspecial 2 жыл бұрын

He goes through this at 07:05

@babisilent 2 жыл бұрын

I'd like to know this and if they can use their own signature when replying...

@chrisspk4514 2 жыл бұрын

I'm unsure why, but it won't let me access the "Moderation and Advanced settings" at 6:12. When I try to hit either the advanced or moderation settings, a new tab opens and it says forbidden. EDIT: In case someone else is having this issue, I tried using a different Google Chrome Profile since my main profile is signed into the email account that is not from the organization (it was just a normal @gmail email instead of a @mywebsite email). I thought it would be no issue since I did sign into my organization email but for someone reason, the profile thought that I was trying to access those settings from my non-organization email. So if you're having this issue, then try to sign out completely of the Google Chrome Profile, try a guest window or a different browser.

@StewartGauld 2 жыл бұрын

Hey mate, I'm glad you got value. Thanks for leaving this helpful comment.

@chrisufo05 Жыл бұрын

Thank you so much! I couldn't figure out what was going wrong.

@pipsimpson Жыл бұрын

Thanks for posting this! You've saved me a great deal of time 🙏🏼

@dibyajyotideb 2 жыл бұрын

Thanks this is what I was looking for!

@StewartGauld 2 жыл бұрын

Glad I could help!

@petemarriage5941 Жыл бұрын

Another great video. Thanks. When the email is sent are the addresses Cc or Bcc

@curiouselixirs Жыл бұрын

Super helpful!

@StewartGauld Жыл бұрын

Thanks!

@lduley80 3 ай бұрын

Can a member choose to send an email outside the group with the “customer support” email address not their individual

@StewartGauld 3 ай бұрын

Hey! You can enable the ability too.

@frasermackay2327 2 ай бұрын

Hi Stewart, is there any way to send an email from the customer support email address instead of an individual's email address? I've set up a Google group and I'm keen to enable emails to be sent from our group's email address rather than an individual's email address.

@StewartGauld 2 ай бұрын

Hey! Yes we are planning to create a tutorial for this.

@j_aaron116 2 жыл бұрын

Hello Stewart, if I have added a new group and assigned an owner. Does the owner receive an email allowing them access and controls to the new group email? (i.e - setting up password / login credentials). Thank you for your help.

@s.driggins8378 3 ай бұрын

So, I'm new to google workspace admin console. I'm attempting to create a group mailbox to receive "Out of Organization" emails. I followed your tutorial but I continue to receive a kickback email stating the email address does not exist. Any ideas?

@StewartGauld 3 ай бұрын

Hey! Hmmm I'll have to look into that.

@gmartini5 2 жыл бұрын

Hi Stewart, Who is hosting the emails sent to the group's email address? Is it included in the quota of each member separately? I found no description of this anywhere. Thanks

@StewartGauld 2 жыл бұрын

Great question. I will have to double check this and get back to you.

@gmartini5 2 жыл бұрын

@@StewartGauld Did you check it out? Thanks

@alfredbailey4785 2 жыл бұрын

Thanks for a Great Video! How many members can you have in each group?

@cedrickgg 2 жыл бұрын

Jesus We have the video that we need thank you god !

@StewartGauld 2 жыл бұрын

No problem mate!

@AnwarMzee 5 ай бұрын

Helow I am getting a 403 error when I try to access the advanced setting for the group, please advice

@StewartGauld 5 ай бұрын

Hey mate! I'm sorry to hear that!

@jenniferedwards80 10 ай бұрын

This a great video! I am wondering how other people managed messages within the collaborative inbox, when a conversation is completed and perhaps locked, is there a way to remove the conversations from the main inbox, labels help organize but it doesn’t look like the thread gets removed from the main inbox when you label it, just wondering how other admins handle this! Thanks!

@StewartGauld 10 ай бұрын

Good question! I will look into this.

@Prfctdtlz 2 күн бұрын

For some reason it’s not allowing me to go to advanced settings.

@StewartGauld 2 күн бұрын

Are you sure? What issues are you seeing?

@Prfctdtlz 2 күн бұрын

@@StewartGauld error 408 or something can’t access this page

@GustavoDireitinhoAlmeida 6 ай бұрын

what is the difference between Email Groups and Email Alias ?

@StewartGauld 6 ай бұрын

An email group is for a group of people to collaborate through. Alias is just for receiving emails to your primary address by setting up a different alias.

@AndrewLee-uf1hz 6 ай бұрын

I am getting the 403 error when I try to access the advanced setting, any help?

@StewartGauld 6 ай бұрын

I'll have to look into this.

@getEAtechnologies 2 жыл бұрын

Thanks for making the video. Google should hire you to make videos. I was able to figure this out with your instructions. One question - Is there a way to delete an email for the whole group? So if 5 people are in the customer support group and one person handles the email, thus now the email can be deleted, can the person who handled the email delete for the whole group? This way the others know the email was addressed.

@StewartGauld 2 жыл бұрын

I'm glad! From what I understand from this question, no the email can not be deleted for the group.

@KamalakshaDas-be9yt Жыл бұрын

How do I land the emails sent to a group in primary (gmail) instead of Forum?

@StewartGauld Жыл бұрын

Hey, Good question, I will look into this.

@jmat45sr6 2 жыл бұрын

Is Workspace useful for a club membership if there is only one owner? Can I collaborate with our members if they aren't users?

@StewartGauld 2 жыл бұрын

Hey mate, Yes you sure can.

@nghjflk5832 Жыл бұрын

عالی بود

@StewartGauld Жыл бұрын

Thanks

@rotravelsaround 4 ай бұрын

is it possible to send forward email option for group emails?

@StewartGauld 4 ай бұрын

Yes sure is.

@rotravelsaround 4 ай бұрын

How is that? Just curious

@mahyemyisrael9483 2 жыл бұрын

Hi Stewart. I did everything the way you said and sent a test message but it shows as a message spam saying i couldn't verify. Is there a reason its doing that?

@StewartGauld 2 жыл бұрын

Hey Mahyem, Double check your settings again. Make sure your account is setup correctly.

@russchau Жыл бұрын

There is a 403 error when I click on "Advanced Setting" so I can make it a collaborative mailbox. Do you know what's the issue?

@StewartGauld Жыл бұрын

Hey Russell, There could be a few reasons for this. I will ask my team.

@tylermcrobert Жыл бұрын

@@StewartGauld I am also getting this error.

@reecebrauer7289 Жыл бұрын

@@StewartGauld You respond to everyone with "i'll look into it" and then here we are 4 months later with no follow up reponse.... this is on almost every comment you respond to.

@holeinc Жыл бұрын

@@reecebrauer7289 like how you go to Admin panel, there's a group panel

@ryan6391 Жыл бұрын

@@StewartGauld I'm also getting this error.

@kateandrew1987 2 жыл бұрын

Stewart, great video. I have everything set up correctly (i think) but am confused about why the conversation thread doesn't appear in the groups message unless you 'reply all' to an email. Does that mean any time a team member replies to a customer service message they have to select 'reply all'?? Isn't that just going to make everyone's inbox worse not better with hundreds of 'reply all' messages coming in every day? I feel I must be missing something. :)

@StewartGauld 2 жыл бұрын

Hey Kate, You may missed something when setting this up. I'll look back and see what that could have been in this video.

@kateandrew1987 2 жыл бұрын

@@StewartGauld thank you so much. I have had a separate support@ email created but am hoping groups will solve that for the public interface of customer service.

@kateandrew1987 2 жыл бұрын

Hi Stewart. I have just had another go at setting this up. I have used all the settings you suggested except i set the 'default sender' to be the group address as I wanted us to all be able to send external emails from 'support'. When I go to send a reply I can still only send as my own email. Should this automatically be sending from the group email or do all members of the group need to have another email address added to their account in settings? Is this the missing piece? And if so, should I be have the check box for 'alias' ticked? Thanks for you help. I'm so stumped!

@JonJong Жыл бұрын

I can't set "Publish posts" to "External". At 4:30 I see you have publish posts set to "external" but I do not have this option. I only have "Entire Organization" as an option so I cannot receive outside emails. I'm using Business Starter. If anyone has a solution, I would be forever grateful.

@StewartGauld Жыл бұрын

Hey Jon, I will have to look into this mate.

@JonJong Жыл бұрын

@@StewartGauld so I think I figured it out. I attempted to set this all shortly after completing all the DNS and MX record changes as I recently switched from GoDaddy Mail to Google. I think it took some time for everything to propagate before it would allow "external" to be selected. Thanks for the great video, I created an SOP sheet based off your recommendations.

@Madras79 Жыл бұрын

How to add profile picture in google group?

@StewartGauld Жыл бұрын

Hey, You can from the admin account.

@megaglinka 9 ай бұрын

I don't have admin

@StewartGauld 9 ай бұрын

You will need to ask your GW admin.

@DavidSiegelVision Жыл бұрын

Good, thank you, but this doesn't show how to use google groups for support, etc. It's not straightforward.

@StewartGauld Жыл бұрын

Thanks David, We will update this soon.

@user-to9kr7go6j 6 ай бұрын

Hello, I created the group but when I clicked on advanced settings I got an error page saying I’m not allowed to this page. I’m admin. What do I do?

@StewartGauld 6 ай бұрын

Hey! Strange! It will have to do with your settings.

@KaifShaikhTaufiq 6 ай бұрын

Hello, i found the problem too And the fix to this one is create new profile of google chrome or try in incognito mode with only admin google account signed it It will not give the forbidden error So the problem is you have multiple accounts logged in and the first account which was logged in to it was not admin so it is giving error

@carmelitaramirez-sanchez6774 2 ай бұрын

@@KaifShaikhTaufiq I hope more people see this as they are scrolling! This is the solution to that awful 403 message :)