HOW TO DEAL WITH ANGRY PASSENGER? | Cabin crew tutorial by Misskaykrizz

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4 жыл бұрын

HOW TO DEAL WITH ANGRY PASSENGER? | Cabin crew tutorial by Misskaykrizz
MY 3 STEP PROCESS OF CUSTOMER RECOVERY.
credits to my previous airline company employer.
1. Listen - Let the passenger vent out
2. Solve - Quickly solve the problem
3. Extra - Give something extra and thank the passenger for allowing you to address his concern.
Happy Flying everyone and goodluck on your interviews!
Fly with you soon!
MissKaykrizz
Hi Guys! Its me Miss Kaykrizz (a.k.a. Ruth) and welcome to my channel.
Im a Former International Flight Attendant in the middle east and in the Philippines. I hope you like my vids, it is made with love. :) Fly with you soon!
Mentioned in the video:
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From Kara Grand
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Top 10 Flight Attendant Interview Questions & Sample Answers
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Пікірлер: 33

@misskaykrizz 4 жыл бұрын

How would you answer this question guys?

@merrymejri845 4 жыл бұрын

I was in an assesment day of etihad airlines he gives me a pic of an airplane i don't know what to say so if u have an idea about what they want us to answer about the pics pls help us

@monikapundeer2801 4 жыл бұрын

When I saw the video title I got reminded of the technique called L.A.S.T rule (listen,apologize, solution and thanx)😊😊 btw you look pretty mam👌 Love from India❤

@sheriezamora4952 3 жыл бұрын

Excellent information and delivery of the solutions.

@user-xt1ts9jl3m 2 жыл бұрын

thank you for this fantastic example. can you give an example of a task you have never done before what to do when asked to do something you have never done before from your flight experience , how correctly should we act. thank you

@vidyasinha7000 3 жыл бұрын

Thank u so much 🤗

@nusratnowshin8970 4 жыл бұрын

When does Oman air start counting working hour? From close door or takeoff.

@vidyasinha7000 3 жыл бұрын

Thanku for vdeo

@rachaellevy2069 4 ай бұрын

How would you deal with a passenger who refuses to do as they're instructed?

@Titokel 4 жыл бұрын

💝

@mansiupadhyay3047 2 жыл бұрын

💓💓

@Thi473 3 жыл бұрын

Hi Miss Kaykrizz! I would like to know that I can still be a flight attendant if I have dental crowns or implants?

@joelhuertas4091 3 жыл бұрын

You're amazing, Ruth!🤗 Love you!💞

@simransunar7921 Жыл бұрын

Is your book is available in Nepal??

@emmamanley9104 4 жыл бұрын

I was wondering if you know if you are aloud a belly button piercing or if it needs to be taken out ? X

@crispellow4174 4 жыл бұрын

Mam in this video you look very different as like as small baby and so cute also❤️❤️❤️❤️

@Maxiifoojar Жыл бұрын

I need your book let me known

@edwinchalissery7062 4 жыл бұрын

Your video is too helpful . I would also like to know how you deal with a cabin crew member being rude to a passenger. Looking forward to hear from you.

@royjamestocmo7061 3 жыл бұрын

Are you stupid or what ?

@saaniyasundke3389 4 жыл бұрын

Thank you💝

@misskaykrizz 4 жыл бұрын

Welcome!

@ManonLovesSMG 4 жыл бұрын

Oven only been a fa for a year and I already have so many stories if angry/rude passengers to tell! Lol, in my airlines defence tho, we often fly subcharter for another airline and that airline spassengers are usually the rude and angry ones. My fav time was getting cups thrown at me lol

@phoebeswift3557 4 жыл бұрын

Are you allowed to talk back with those angry passengers? 🤣

@ManonLovesSMG 4 жыл бұрын

Phoebe Swift I don’t, when I got cups thrown at myself by an angry pax, I just literally just went okey dokey and left, but others would definitely talk ‘back’! Lol! But you are required to always stay friendly

@hanadaily4823 2 жыл бұрын

How did you deal with those customers throwing stuff at you?

@ManonLovesSMG 2 жыл бұрын

@@hanadaily4823 I just said “okay”, walked out of the situation, informed the rest of my crew and cried silently in the lavatory. Our purser threatened to have him arrested once landed if he didn’t behave, but he apologized and stayed quiet for the rest of the flight lol