How to Develop a Training Program In Your Debt Collection Agency With Kelli Van Cleave Krueger
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In Todays episode we speak with Rick Perr of Kaufman Dolowich LLP on Modernizing Your Medical Debt And Dispute Process
Learn More About ACA: www.acainternational.org/
Connect with Kelli : / kellivancleavekrueger
Connect With Ashley: / ashley-campanella-240a...
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Chapters
Intro: - 0:00
Fundamental Elements of Debt Collection Training Program - 1:49
How to Talk to a Consumer? - 6:30
How Technology is Affecting Debt Collection Training? -10:01
Learning & Engagement: How to Manage Content - 11:06
What is the turnaround time for getting a new employee up to speed? -15;11
Who Needs to Update the Training Program? -18:28
Signs to Watch for in Training New Hires -23:12
Training for New Hires - 25:30
How ACA can help - 28:04
@Mossibossy Ай бұрын
I had to train myself but I make commission and after a year I'm now a sup. I train everyone. I wish I had a more standard way to do it.
@paiger6058 3 ай бұрын
my agency provided zero training. how to operate the software, and a script to read. no negotiation training, no communication training, nothing! i still managed to hit my goal every month though
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