How to fit frames and influence people

Рет қаралды 169,925

9 жыл бұрын

This video about effective dispensing follows a patient journey, from entering the practice to ordering spectacles. Sally Bates shows practitioners how to instill confidence, interpret the patient's needs and wants and how to turn these in to the best recommendation. We look at how neuro-linguistic programming can be used to enhance patient understanding. We discover how to match frame colour and style to faces and Ms Bates demonstrates how to take frame measurements, including dispensing a bespoke frame.
0:31 Intro
0:54 Welcoming the patient
4:16 Creating a lasting impression
7:17 NLP and the patient
9:55 Choosing frame colour and style
16:34 Fitting varifocals
22:15 Measuring the patient
23:26 Adjusting the frame
25:19 Recommending and demonstrating lenses
27:43 Occupational lenses
30:45 Making recommendations
32:00 Tints
35:16 Dispensing a bespoke frame
42:29 The farewell

Пікірлер: 87

@rhaebeam 6 жыл бұрын

you are the most caring and precise eyeglass lady ever!! thank you!

@rosemariebelladino8022 2 жыл бұрын

Let's make a reservation to see her in the UK,. :) Lol

@brianjeemail 3 жыл бұрын

Superb video. I have never had my progressive eyeglasses done properly, and it is not hard to see why after watching this engaging video. Here, across the Bay from Apple, in the 21st Century still, the way the fitters have used to determine where the focal points should be placed on my progressives was by asking me to focus with both my eyes open, at their nose, after which they reach across the counter with their felt tip pen to scribble a splotch. I am not kidding. I really like the idea of the template. It's beautiful. I'm going to draw a picture of one, maybe decorate it with a smiley face, and bring it to my upcoming visit to the optician. This video was a very helpful tonic to the frustration I've been experiencing for some time. Thank you for sharing your positive spirit, too.

@elvisvelez6609 2 жыл бұрын

I agree

@Q.7 9 ай бұрын

Instead of me as a glass wearer watching this, every optician should watch this.

@phototristan 2 жыл бұрын

I really wish more opticians would follow the advice here and not just try to sell based on fashion, selling the most expensive frames and thinnest lenses by default. This unfortunately is the norm, and not always the best for the patient.

@MsTracyBennett 2 жыл бұрын

I couldn't agree more! If we're doing our job... the sales will take care of themselves. We don't need to rip people off or make them feel uncomfortable.

@ssylweczka 6 жыл бұрын

This video is so helpful! Thank you Sally! So glad I came across it😍

@elvisvelez6609 2 жыл бұрын

I’ve been wearing glasses/spectacles for 32 years and I’ve never had anyone take that much time to find me a nice pair of glasses. Cool video for sure …thanks

@MsTracyBennett 2 жыл бұрын

That's unfortunate! Because opticians should be doing most of that! The color cloth swatching is a bit outdated but no less illustrative. If you live in a licensed state, always make sure to request and work with a licensed optician. They will generally be more knowledgeable and should do more of these things.

@Hapagurl68 Жыл бұрын

Excellent instruction and knowledge. Thank you

@jianlisheckell8881 4 жыл бұрын

Thank you very much! I did learned a lot from this Video.

@yvetteneal6431 2 жыл бұрын

So far the optometry information is so helpful.

@Lysse9 6 жыл бұрын

This video is very helpful thanks.

@ebrahimwaheed7296 5 жыл бұрын

Wow that is Really Great Training Material For all optician thank You so Much

@WAhmed-gi6qd 6 жыл бұрын

Very excellent presentation spot on I wish every one must visit ur shop and expertise 😉

@JulietManx 3 жыл бұрын

Brilliantly done

@ThaBeatHunter1987 6 жыл бұрын

What a great video, perfectly put together and very easy to understand. I work for the largest opticians in the UK, where is this impressive opticians and how do I get a job working with this incredible woman !?????

@midnightdarkchocolate 5 жыл бұрын

That title is too amazing 😂

@iclassy948 3 жыл бұрын

Great informative video. Thankyou

@katzpujama568 3 жыл бұрын

Thank you 💕

@ItachiAli1993 8 жыл бұрын

Thanks for producing this informative guide It really helps me in my dispensing :)

@anonymousperson8211 6 жыл бұрын

Itachi Uchiha how did you go about getting your job? Did you go to school? There are no schools around my area at all. Interested but feeling lost on how to get started. Thanks in advance

@jeanemakani6468 6 жыл бұрын

Itachi Uchiha l

@truthbomb2184 6 жыл бұрын

Nice one bro

@user-qx5cn1si1q 4 жыл бұрын

Damn... so many Uchihas here. What, you all got resurrected again ? xD

@ItachiAli1993 Жыл бұрын

@@user-qx5cn1si1q hehe of course

@emill2119 2 жыл бұрын

incredibly helpful video

@keciameecia 2 жыл бұрын

This is a very informative video. Because my eye doctor does talk to me like you were in the video

@maderianjohnson7856 3 жыл бұрын

I really 👍 liked those blue & gold eye 👓 glaseses on that client, they really fit her face nice nicely & they were very stylish & they also made her look younger! 😃

@bizzibaby 3 жыл бұрын

Where do you buy your optical calipers? The supplier I use for tools doesn't have anything near that comprehensive.

@donmilland7606 6 жыл бұрын

wow wished i saw this a long time ago!

@uiiojjnmkki 6 жыл бұрын

I’m interested in become an optician. What other videos can you recommend.

@bertiepimplebum5633 4 жыл бұрын

I'm looking for two-pair of new specs. I've £500., to spend, with an NHS Voucher. Previous specs have skin-depth lines on my temples. One of my ears is 8mm lower than the other. I've never experienced spectacle fitting as shown in this video anywhere. I usually have varifocals with many additions. Purchasing specs online is OUT! Thank you, Sally Bates and Optometry Today for this truly excellent video.

@BluJns 2 жыл бұрын

I cut hair. Everyone has uneven ears! So crazy! You're not alone. : )

@typicalgamergirl Жыл бұрын

i love how you adjust the glasses for people with no ears

@otiebrown9999 3 жыл бұрын

Great. Can you help me go from 20/50, to 20/20, naked eye? I need it for FAA flight qualified. Is that change reasonable. Or should I do it myself?

@raktimdas3840 5 жыл бұрын

Very nice demonstration.

@danielogbu6939 3 жыл бұрын

Can this service be provided for international clients?

@wilmacolquhoun290 2 жыл бұрын

Wonderfully presented in every way in regards to sales but just a bit too much emphasis on this aspect especially as it was not what I expected. Rather I expected a lesson on understanding my prescription and choosing flattering styles but I do think this is a teaching video for the workplace.

@keciameecia 2 жыл бұрын

Hi I was wondering what kind of glasses should I get? I have a circle face w/ highcheeks. My husband says for me not to get ones that sit on my cheekbones. Because they make me look old. I'm going to my eye doctor appt soon. Your help would be greatly appreciated. Thank you

@keciameecia 2 жыл бұрын

Hello, I was just wondering what shape of frees should I get for my glasses. Because I have high cheek bones. I have a small bridge nose. Can you please help me w/ picking out my frames. I'm going to the eye doctor soon

@bharat007ification 3 жыл бұрын

Can you show me the ‘ requirement form ‘ that you give the patients ?

@girlnextdoor0703 4 жыл бұрын

Better than the lady that helped my son. She just grabbed the most expensive pair and gave them to him, and being a boy, he agreed immediately that those were it and he was done. After that, it was like pulling teeth to get him to try on anything else. $600 dollars later, here we are.

@gobindasharma8409 3 жыл бұрын

Nice Ma'am.

@TheWorldisSoDivided 4 жыл бұрын

That touching the ear part is weird if it doesn’t do anything. 🤓

@joeytrentacoste2855 7 жыл бұрын

Just a little FYI, as an LDO from Miami, I wanted to let you know that your red frames are resting on your cheeks. It doesn't look like they are the right fit for you.

@donmilland7606 6 жыл бұрын

wrong!

@bizzibaby 3 жыл бұрын

First of all don't be a jerk. Second of all many people feel their glasses fit more securely when they touch the cheekbones. And when you take into consideration the improved vision from panto in a multifocal lens, of course peoples' glasses will often touch their cheeks.

@alieuconteh5192 2 жыл бұрын

How can I be a qualify Optician ? Please 🙏 help me. I want to be an optician.

@otiebrown9999 7 жыл бұрын

How does this help me to get out of myopi? Go from 20/40 to 20/20?

@Blacksquareable 7 жыл бұрын

Well, I think that all depends on whether you choose the tortoiseshell or the plastic frames.

@otiebrown9999 7 жыл бұрын

+Blacksquareable Hi- obviously, Jakes position is that the spend 45 minutes about themselves - an NO TIME to help YOU GET OUT OF IT. You must get out of it by wise science .

@christheother9088 4 жыл бұрын

Blasphemy!!!

@otiebrown9999 3 жыл бұрын

@@christheother9088 - SUCCESS is like that, in Optometry.

@fredagreasley3866 2 жыл бұрын

Excellent wish I lived near u

@omegaoptics5472 2 жыл бұрын

I am an optician and I just choice that last one before grama said yes

@christheother9088 4 жыл бұрын

Always be closing. ALWAYS be closing.

@zakkoni 3 жыл бұрын

a 2mm Difference whaaaa?

@BluJns 3 жыл бұрын

I feel manipulated!

@stephenarling1667 3 жыл бұрын

"I don't mind, as long as it fits me" is a logic too seldom seen today.

@keciameecia 2 жыл бұрын

I prefer plastic not wire fram

@user-mo3ej9qt8l 2 жыл бұрын

I never listen to the 'lies' from the salesperson. :p

@ikalesunflower 2 жыл бұрын

thank dispencers nowdays have cut out alot of what you do

@MsTracyBennett 2 жыл бұрын

And that is so unfortunate!

@mercedes-benzbentleyranger1070 3 жыл бұрын

The lady getting frames looks like Mrs Thatcher..just saying

@Unknown-hu4gf 2 жыл бұрын

The title should read how to be a psychopath!!!

@gumb86 5 жыл бұрын

Poor Judith, that was quite the ordeal. This Sally women is a bit much, I would absolutely hate to be served by her, it seems she did an afternoon training on NLP and now thinks she's queen of sales. Her insincerity is cringe. Also, as someone else mentioned, POLYCARBONATE!? Jesus, what a shitty choice of lens material, enjoy your chromatic aberration Judith. I'd go Specsavers if I were you.

@jeffc.9421 5 жыл бұрын

James, are you really that ignorant or are you just being a dick?

@hugoboss0011 5 жыл бұрын

Why would you not recommend polycarbonate?

@jasonmerth5121 4 жыл бұрын

Mr.Stache they technically don’t have the best optics, at least not as good as most high index plastics. However poly is covered by most insurance as well as being more shatter/ scratch resistant.

@stephenarling1667 3 жыл бұрын

@@hugoboss0011 Its Abbé number makes poly more likely to show slight color fringes when looking through the lens periphery. It is not terribly objectionable to me.

@motorbikeray 2 жыл бұрын

(25:00) Poor patients with one ear or no ears.

@TheMazinoz 5 жыл бұрын

Talk about manipulative and deceitful behaviour. Nothing but a glorified salesperson. This just confirms my suspicions about opticians.

@CheekyGal301 4 жыл бұрын

As an optom student I would just like to clarify not all opticians/optometrists focus on sales but rather they want to help people and are fascinated by vision/eyes. However, I can agree this lady's attitude/advice makes her seem sale focused. Her job is nothing more than optical retail, but I can say she seems great at her job!

@vantagev8331 4 жыл бұрын

I think she comes across as professional, and is informing the patient of their choices based on their lifestyle. How would you advise she communicate the key features and benefits? Afterall, not all consumers are as cynical as you and want to be well-informed and know their choices. Some are willing to pay for professional advice.

@Dr.TuRon_Davis 3 жыл бұрын

What suspicions?

@eskee1 3 жыл бұрын

Deceit is when you have hateful intentions and manipulation isn't always a bad thing she is being very upfront and transparent imo.

@AtticTapes14 2 жыл бұрын

Where do u work

@chrisrees7054 2 жыл бұрын

She's awfully British, isn't she?

@melaD333 Жыл бұрын

Wow.. This is a weird mix of trying to be helpful and trying to manipulate people. 😬 Reading people in order to know how to best help them is different than reading people to know how to manipulate the situation to make a sale. 16:00 What the? Yuck.