How To Fix A Control Panel Error

Рет қаралды 17,661

Күн бұрын

Purchase here:
How to reset and correct the error message on your VIVO
sit to stand electric desk.
Our website: vivo-us.com/
Find us on Amazon: www.amazon.com/stores/page/80...

Пікірлер: 36

@maniac83bb 8 ай бұрын

works, thx!

@JodyHeath Жыл бұрын

worked great

@ae-gc7ck Күн бұрын

Thank you

@cjmaverick_ 2 жыл бұрын

I just assembled a brand new height adjustable desk and as soon as I plugged it in, all I see is “ASR” and “E22” - any tips?

@VIVOus 2 жыл бұрын

We're sorry the desk is having this problem! The first code indicates that the desk needs a reset, and the second code could possibly mean there's a connection issue with the motor. Try unplugging and firmly reconnecting the motor, then hold the down arrow until the desk fully resets. If this does not work, please contact our customer support team for further assistance: vivo-us.com/pages/support

@chrishyun4659 2 жыл бұрын

My desk is stuck at the top height setting and will not move. I get the E-3 rE5 error and does not move. I hold the down button down for 15 seconds, I have tried unplugging for 15 then pressing down and my desk is stuck. I don't get through on any customer service line. Is there a way to reset my desk?

@VIVOus 2 жыл бұрын

We're sorry the desk is having this problem! If it's not resetting, there could be a problem with the control unit or possibly the motor sensor. We're closed on Sundays, but if you contact us now, you'll be able to quickly get someone on the line for chat, phone or email. vivo-us.com/pages/support

@nicholasdunkley2189 Жыл бұрын

Thank you very much!!!!!

@user-cv8lj5od2x Жыл бұрын

Mine just says - - -, not reseting, will react to unplugging one of the motors though showing either 11 or 21, after plugging back in, it’ll continue displaying - - -. What does this mean?

@VIVOus Жыл бұрын

We're sorry the desk is having problems! Holding M for 3 seconds will normally take it out of the sleep state (- - -), but the other two errors could be additional problems. So we can check the error codes, could you please tell us which model of desk you have?

@terah_beth 2 жыл бұрын

My brand new desk-e-100w controller is flashing E-1 rES AND I can’t reset. It won’t respond.

@VIVOus 2 жыл бұрын

We're sorry the controller is having this problem! Normally, holding the down arrow for more than 5 seconds will reset the desk and clear this error, but if that doesn't work, please contact our customer support team for further assistance: vivo-us.com/pages/support

@dainguyen2821 Жыл бұрын

I got Er4 code and could not move up/down or hold up/down to reset. What should I do

@VIVOus Жыл бұрын

We're sorry the desk is having this problem! ER4 could mean different things depending on the desk model, so if you can contact our customer support team about the problem, we should be able to help you more: vivo-us.com/pages/support

@DannyMack Жыл бұрын

Mine won't got up. Stops after a few inches, then says HI. Tried resetting. There are no up or down limits. not sure what else to do.

@VIVOus Жыл бұрын

Sounds like a limiter was set by mistake during factory testing. Try holding the 1 and 2 buttons together for 5 seconds, and if that doesn't clear the setting, please contact our customer support team for further assistance: vivo-us.com/pages/support

@menimus Жыл бұрын

@@VIVOus this solved my problem. THANKS VIVO Support Team!

@adamszwed5592 Жыл бұрын

I keep getting E11 error. Can’t reset. It won’t allow me to do anything

@VIVOus Жыл бұрын

We're sorry this has happened! Please contact our customer support team and we'll see what we can do for you: vivo-us.com/pages/support

@jacobsphotography7511 Жыл бұрын

Re5 how to fix?

@VIVOus Жыл бұрын

This is a reset code, so holding the down arrow until the desk hits the bottom and bounces back up a little should clear it. If that doesn't work, please contact our customer support team: vivo-us.com/pages/support

@InstazomeASMR 2 жыл бұрын

Mine just keeps flashing 888?

@VIVOus 2 жыл бұрын

The control panel shouldn't flash 888 if the system is working properly. Please contact us for a replacement controller: vivo-us.com/pages/support

@InstazomeASMR 2 жыл бұрын

@@VIVOus Oh wow thank you for the reply. This was a gift from our former roommate from just last Christmas or so. I will get in contact ASAP, thank you

@cachemoneydotexe 2 жыл бұрын

Me too!

@InstazomeASMR 2 жыл бұрын

@@cachemoneydotexe they sent me a new control box free of charge! Great company

@cachemoneydotexe 2 жыл бұрын

@@InstazomeASMR they sent me one as well.

@justinmedina3694 3 ай бұрын

My control panel has an E10 error but none of the tips are resolving the issue.

@VIVOus 3 ай бұрын

We're sorry the controller is having this problem! Please contact our customer support team about the problem and the model of desk, and we'll see what we can do to help: vivo-us.com/pages/support

@bane2256 2 жыл бұрын

My desk won’t raise. Brand new.

@VIVOus 2 жыл бұрын

We're sorry the desk isn't working! I would recommend trying to give the desk a reset by holding the down arrow for up to 15 seconds, and if it still doesn't work, please contact our customer support team: vivo-us.com/pages/support

@bane2256 2 жыл бұрын

@@VIVOus that worked. thank you

@bedtimeredit6283 2 жыл бұрын

Same

@bedtimeredit6283 2 жыл бұрын

Same

@zua19 Жыл бұрын

@@VIVOus This worked for me too thank you!😘