We have seen this issue quite a bit..enough to make a video. Like and Sub if you liked it or learned something 😁

This did the trick for me! Thank you!!!! I saw, after taking the laptop apart that the power port had been pushed inside the laptop, so the center pin couldn't make contact. I loosened the screw holding the port, put it where it is supposed to be, then tightened it down as best I could. Hope it holds for a while, but at least now the battery is finally charging!

I posted 11 months ago on here that this video helped me with another Dell computer. Yesterday I completed this repair on my sister's computer that's the same model as the one used in your example. Couldn't have been easier. Part was 6 bucks on Amazon and delivered overnight. I emphasized to my sister that how one plugs in and unplugs the computer goes a long way towards this part lasting. Again, many thanks for this video! And yes, I subscribed 🙂

Thank you so much for this video.. It fixed my problem. My Dell laptop wasn't charging, I searched all over for a solution. I bought a new battery, updated battery drivers but still the problem wouldn't go ..Then I watched this video, and learnt that problem was with the bent pin in the Ac charger. I Straightened it, and its now charging fine. Thanks again!

Thank you dude for using the microscope. I have the same issue and I’m using my scope to inspect the jack and the charger cable itself. The jack looks messed up on my laptop but the issue I was having was finding a close up video of what it should look like. Then I found your video and bam. All my questions answered

I was looking for this only.... Having same issue with my laptop... Thankyou for such a great video...

Kudos. Superb presentation. Clear, concise and handled various common scenarios including mine. Great help. Thank you.

This addresses one cause but it remains a problem that Dell laptops will randomly not recognize chargers when there is nothing wrong with the charger or the port. Currently have a six month old Dell Precision 5550 with three USB-C ports and it will randomly not recognize any OEM 130W charger plugged into the port - even when it has been working fine, powered down, and restarted the next day with no changes, but then will not recognize the charger. Several reboots over a half hour, moving the charger to different ports, eventually gets it working again. Its been driving me and our IT nuts and is a chronic, ongoing issue with multiple machines in our office.

Thank you for sharing your skills and knowledge, Sir. God bless you more. I was able to fix my laptop charger too through your video.

Wow, thank you for that video, it literally was the charger inner lead , mine was missing completely

thanks! helped me save a ton of money. thank God the jack detaches from the motherboard

Great video well explained and to the point

Thank you sooo much! It worked for me. Great tip and trick. God bless!

Brilliant, thanks for the hint. The same instructions are actually provided by dell on their homepage, but this was more detailed. As for Germany, purchasing the part directly from Dell was a lot cheaper than bezos portal.

I have been looking for this exact video as I have that computer model with this issue. Thank you!

thank you so much, this is really great video and has helped me a lot in understanding disassembly and components of the laptop. I have a Dell Inspiron 5559. Unfortunately, I am getting the same issue with the battery not charging. I replaced new battery, new AC adaptor as well and now replaced the DC jack, but still the problem is not solved. The white light turns on for a few seconds when I plug in the charger but then goes off. It says plugged in but does not charge. Any thoughts what should I do next to troubleshoot this issue. Would really appreciate your response. Thanks.

Thank you for the info

Thank you for this

Your video made me feel like I could do it. Ty

Hey you have a great way of teaching - keep it up. My problem: ac adapter is not detectable, per the diagnostics report, so I imagine that’s a port problem? I just ordered some precision screwdrivers to see if I can release the residual power after dc’ing the battery, and if that doesn’t work I’ll try replacing the port. If that doesn’t work THEN I’ll send it into Dell and pay the ridiculous prices haha

Hello, I’m looking to not replace but to resolder the back of the port. Do you have a wiring diagram or can you possibly show me there back of the connector with the sheathing off so I can see colors?

I rectified the ptoblem with a needle now its fine.. thanks for your tips

Thank you very much brother I done one job today

Thank you soo much for that

I have a problem here. My dell pc won’t charge not even showing the plugged in sign. The pc works fine without battery but all the battery tried won’t charge

Hello i have same issue my battery is now 0% and my adapter is good i brought it like 4 months ago can i fix it in home if possible since in my market there is no one to fix it and i have to go far away to get it fix i want your help in it if possible like you could provide me link of this port pls if you can since its been weeks now till that it doesnt have charged

Been having the same issue with del xps 15 9500 i9 which has 130 watt USB charger and already purchased an expensive new charger from dell though there doesn't appear to be any damage to original, fault actually disappeared after the charger was ordered but we kept the new one thinking perhaps it was on its way out, That was a few weeks ago but yesterday problem resurfaced and neither of the chargers worked, then this morning again it works, bios reports healthy battery and recognise that charger is 130w now that its working fine. Very frustrating problem on what was a very expensive laptop thats 20 months old

Bro WTF this is crazy hahah! So my laptop been acting weird for a long time. Everytime I would connect the charger it would prompt me that there might be some issues with the AC and it's not compatible but I always ignored it. The laptop works pretty fine in daily basis but sometimes there's this problem that it will get stuck in a certain battery percentage. The remedy that worked for me was to take out the battery and put it back again. Then the charging would work fine. So some days ago, there was a power cut and I decided to use the laptop till it was 1%. I charged it back when the electricity came back but as usual there was no charging so I tried to take out the battery and do the same old ritual. Nothing happened. Long story short, I tried every troubleshooting method; also updated the drivers manually that I thought would help and even did the EC reset and nothing helped. While I watched your video, I tried to adjust my charger pin a little bit and voila! it starts to charge, damn. I don't know what is the main issue here. The laptop is a second hand one and it pretty much lasts an hour without AC power. I am thinking maybe the seller was having a different adapter and maybe it's something that causes the issue or it's the battery that needs to be replaced. PS: My model is Dell Latitude E7440 Btw loved your video, keep making helpful contents like these.

Same thi i have latitude 7280 and the port was wack off it left with the pins and stuff if i put the charge it turns on but will not charge, can you help me how to put or attach the new port, its very expensive to have it done ... And can i aks after putting the new on will we need to diagnose or like progarm to have it read by th motherboard??

My Inspiron 1545 AND Inspiron 15(?)(I have it taken apart rn) both have battery issues! The Inspiron 1545 has a battery but it doesn't see it! The other Inspiron doesn't charge probably because of what you said, but I'm not sure… as I can't get the WiFi card black and white cords connected! They're so small!!

I had sand in the female charge port thanks so much for the video I was able to fix it

Sir need your help When we talk about f12 when you turn on your laptop, the ac adapter giving me numbers and watt or something and the battrey state giving me idal, is that mean that my charger is need to be changed? And next time i pressed f2 and the ac adapter was unkown and the battrey health is normal what is all this about and means? And thing that i did not understand is that i've been using this charger for like a long while and it was working very well, but suddenly now stoped and to be honest i did not check those [ ( idal & unkown - info) lately ] until now, so i really can't tell if the issue because of those info or something else and oh by the way the charger that i have now still charging but i have to let it plugged in for a while and then it's start charge

Thanks. Solve my Dell Inspiron 5400 2n1 problem

Thanks for the great video. I had a short in my dc-in or power jack, and after replacing it, I started to have this message, do you know what the solution can be?

Great video. I've had to replace my AC port 3 times in the past year now on my Dell XPS 15. It works every time I fix it for a couple months then the same problems arises again. I'm starting to wonder if the ports could be getting damaged from the hinge and opening and closing all the time. Or possibly it could be shorting out because of the metal hinge on the metal port? Sometimes my laptop gets extremely hot on the bottom side for no reason - even though the fan is on the bottom and not blocked. Any ideas what I can do?

Sadly, same symptoms, but different problem I think. Still won't charge (AC Adapter = Unknown) even when it's on a dock - E Port Docking Station - I do I.T. at a university and I have a box of known-working AC Adapters so... what else? Firmware? Motherboard? Thanks for all you great help.

i have changed the jack, but i'm still having the same problem...i guess i have to try a new ac adapter....but it has to be dell? or any compatible would work?

my latitude 5480 is only charging when powered off or on sleep mode. it wont charge when it is running. i checked in the bios system and it is saying charging, health excellent, and ac adaptor 90w. however when i turn on the laptop, it only says plugged in and the battery continues to decrease. also my charger is only charging the laptop if i twist it and put it in a specific position. pls lmk what may be the issue

Thaklnkyou for this I just bought a professionally refurbished dell laptop and out of the box it wouldnt charge. Just looked at the pin on the adapter and its bent all the way to the side. Ridiculous that they eould send it out like this when its supposed to be fully tested and working

thanks i want to ask another thing please guide me Laptop battery connector pins i pur laptop on charge but when i check with multimeter it doesnt show me voltage. i want to ask how to check those pins are working or if they only provide volt when battery is connected? please guide me thanks

Where can I order the part?

Make sure the jack is plugged in all the way. It wasn’t a bad power supply or bad jack. The jack plug wasn’t pushed in all the way until is snaps in. That solved the issue battery is charging. However, thanks for the video anyway.

Thanks

I have a dell E6430 when doing diagnostic in the bios for battery the result pass battery detected health normal AC adapter detecetd 90 watt both are original what could be the problem ?

When the charger is just plugged in, it starts charging for 5-7 seconds and then stops. Plug out, then in, it does the same. Does not look like it's a charger problem or a port problem? What do you make of it? Thanks.

Great video and gave me a lot of hope....but...dell inspiron 15 5567 now has a new battrey. New charging port. Charging cord is good and will brighten the screen, Bios up to date. Windows up to date. It keeps the baytery at 8% and not any further. Doesnt go completely dead when plugged in. Is there any hope for this laptop?

This is a bullchit. If it's making enough contact to run the computer it's good enough to charge too. This is 100% a software issue from Dell. We need a software fix to make it use whatever power is available.

nice the video

Any places to buy the port parts you recommend.

Hey . This is the exact same problem I am facing right now . Inspiron 15 , 5000 series . The battery was just replaced 6 months ago , and the old one lasted for 4 years . The problem just happend suddenly 3 days ago . Yes : the new battery is an orignal , same model as the previous one , spent a whole week looking in my city's stores to make sure I am buying the same battery , and not a copy cat. My local vendor allowed me to use the AC adapters he has for free , but it still didnt charge . I figured the problem was with the DC port , and got it changed . It still won't charge . Windows and BIOS both just say "plugged in" , but in Dell Power manager it says "plugged in , not charging" . How likely is it the problem is motherboard related ? , and If so : is there hope it can be fixed , like a component just needing to be replaced , or is it time to move on and get a whole new laptop ? . Thanks . Edit : I belived it was software related initially . Re-installed drivers , edited the power plan +Dell Power Manager etc : all that failed too .

How about a dell laptop that only has USBC charging, it works only sometimes after you discharge to zero, then if forgets about the adapter and will only trickle charge.

Was informative but would've been nice to show more of how to do the repair. Didn't really show how to disconnect the port itself other than a fast preview of taking the screw out from one end.

where can get the new port to replace?

I have a problem. I have a dell latitude 3520. Its all fine for the ports but it doesn't just connect. The pin is straight and the laptop is just like that. Im scared to open my computer to break something. Can you help me out?

The little pin fix save me :)

Mine gets power the motherboard when I tested with a multimeter get's 19v but the laptop doesn't charge or come on no lights light up on the laptop but the AC is getting power

I think they sent me the wrong charger? It has another slot for a C type but it doesn’t charger there at all. I plugged in a different charger that fits in the top but it’s too big and it only shows a white light for about 4 seconds and it will not turn on at all

hello i was wondering if you can help me my latitude 7480 was overheating so replace it with brand new thermal i did all of the proper safe procedures when disassmbling the labtop from wearing anti static wrist latext gloves removing the internal battery , cmos battery holding the power button down for a min to drain whatever power that is left disassemble the heat sink fan removing the thermal paste from the cpu gently and lightly as possible where i dont damage or scratch the cpu and video chip put new thermal paste and installed everything back and now it doesnt turn with or without the charger just now power idk what could be the problem all i did was remove the thermal from the cpu so i went back to what ive done remove the thermal off the cpu and video chip got a flashlight and a magnifying glass to thoroughly check the cpu and video chip and theres no scratches ,dings,etc both are fine ive been doing this for years this is the first time ive had this problem before i would appreciate it very much if you or anyone can help me and tell me what could be the problem my labtop is a DELL LATITUDE 7480 i7-6600U looking forward to hear from you or anyone here that can help me with this problem .

The part about installing a new part is missing

When i connect the battery an orage light blinks !!Do you kow what it means ?

New port, new battery and new charger, but not charging. Battery excellent. Charger work with my other Dell!!

My ac battery shows led light bit laptop has not lights to show charging

Having PSU issues with mine. It will suddenly crash with no log information, and then refuse the charge for about an hour or so after that. It’s basically having a tantrum.

I got the same problem and my computer turned off, I have no idea how to turn it on as the no more power in it

mine does the same thing but when i wiggle the charger or keep it at a certain position it starts charging

Pls i have a issues with my charging port . Charging port is supplying light but not charging my system

My problem is my charger pin has current in it (the light is on) but when i put it in laptop the charger pin's light off like it doesn't have current anymore...and i have this dell laptop .. tell me what to do?

Over 6 years ago I put my dell inspiring in a box and under the bed. Was working came next day no sound power backlight. I did it all called dell got really outrageous quotes. Just couldn't afford it. So 2023...can I buy a power cord and battery. Just to see if it powers on. I just want to watch utube no real storage. Dealers near me want 200 bucks upfront just to look. Ty

Mine was stuck at 9% I tried to do the hold 15 second process and my lattitude e6540 won't turn on with the battery or the charger now im currently doing a bios reset ... what else should I do? ?

thanks for the info but why do you look like skip tracer randy from The Rookie cop show lol

Hey i don’t know what to do I have AC adapter and a latitude 3500 but when I plug it in in dont charges and the LED thing neither don’t goes ON and I keep loosing battery even if I let it plugged in

I have the same issue but my pc screen is not even on it was blank and the charging light is blinking in white and it becomes red could anyone help me out

I had mine not charging, but then reseating the charging cord correctly made it charge (1.5% capacity by the way)

I bought a brand new Dell genuine charger for my dell xps 15 9530 and still getting this message! It still does not charge!

My latitude 3420 shortcirtuted and no one can fix it in my country the only option is to replace motherboard....can fix it

my charger only charges the computer at a certain angle, what do i do?

Fixed it... there was lint in the charging port. Just used my mouth as a vaccum and voilá

Where are you located

I replaced the DC adapter socket and new battery and i get the same message :(

my dell latitude e6540 is plugged in and says charging,, but its NOT charging!?? stuck on 0%!!?? i did a diagnostic test and all passed, i replaced the bios battery, the main battery health says good and my ac charger works and i can get power to my pc but its NOT charging my battery!! i am going to get a new dc jack and new battert and hope to god the new battery charges because i put so much upgrades on it and i will be upset if i lose it😢😢😢😢

But I'm not getitng that message at all, but it's still not charging still.

I have bought mine last year so annoying!

The thing is I’ve already done this. I replaced the battery, the Dc port, and the Ac adapter TWICE! It hasn’t fixed anything. I’ve updated the drivers, clean installed windows 11, and updated the bios. What’s next???

That or your outlet

You talk too much. Just show how to replace.