Thank you. This video helped me confirm that the charger and not the battery is the problem with my XPS 13 9350. Very helpful, clear and informative video. Great job!

Thank you so much for explaining how these Dell cables can fail! I was shocked. That was exactly my problem.

Sir everything you covered is exactly what happened to me, the respect I have for u is astronomical

Thank you -Thank you!! Since Dell doesn't release schematics or block diagrams and reading countless support forums, I was debating a motherboard since I had previously tried a different OEM charger for this model. Once you explained the function of the center pin, I got out my stereo scope (looks like the same as yours) and low and behold the jack center socket was a bit funky so the center pin on the charger was deflecting and not making good contact. Fiddled with it under the scope and got it working again after a year of pain. New jack and new charger on order (total under $30) and I"m back in business. You rock!

hey man... you are the only one who mentioned that the power cord had a signal in it, so instead of paying hundreds on a repair guy i got a cord for 50 buck... you sir are saint

Omg!! Thank you so much!! So many threads and videos I've been through saying different things that I've tried. Watched this video as a Last ditch effort before I sent to get repair. Now my xps 15 runs like new again!! So grateful!

THANK YOU!!! My Inspiron 7368 wasn’t detecting my 2 year old battery and adapter (Wattage could not be determined) was powering PC but not charging battery. You helped give me courage to replace the battery with one purchased from Amazon which PC detected as healthy. Then I purchased a new ‘Dell’ adapter from Amazon, solving the “battery not charging” problem. With fully charged battery, I installed updates, which also fixed the speakers that previously sounded so bad I thought they were blown. Now it’s performing like NEW!

You 100% right.... never finish watching your video when i quickly straighten my charger cable and it works? Thanks

You Sir, just save another soul here. Stuck in foreign country with not charging laptop is not nice. Went to store to buy the screwdriver and saved the day. Many thanks

Thank you, I've checked out several other pages about this issue, No help,,, Yours makes sense and worked. thank you again.

Listen, you are one of the most amazing people I've met on KZfaq...you explain how to do it at the laboratory level, this is a lesson given as part of a paid course...well done for your generosity and patient explanations (this is not obvious at all) and may the blessing come upon you and all your surroundings because you helped me Thank you very much and bless you

Excellent. Dell laptop wasn’t charging, I watched this video and tried it, laptop working again in 30min. Thanks!

Thanks a ton for this video. I didnt know the middle wire was a charger sensing circuit. The plastic in my dc input terminal is broken, but it's been like that for years. It suddenly stopped working recently, so I didnt think that was the cause. Sure enough, measuring continuity between the two wires and there was a dead short. No amount of bending the pins would get it to work again. To be sure, I was able to put a small piece of plastic to keep the middle pin isolated and now its charging normally. Will buy a new dc input terminal. You saved me over $1000 usd as I was about to give up on it and buy a new laptop. I owe you a beer haha

Thanks a lot man, seems it was the centre pin on the original power supply, got a new power supply, problem fixed; wouldn't have had a clue without your video. Cheers.

Hey, bro I'm so happy that I looked at this video. I have a Dell inspiron 15 3000 intel 5 and the ac adapter was not being recognise so I thought that I need a battery and I bought one. Then the battery still wasn't being charged. I looked into the adapter port for the pin and saw that it was twisted so I straightened it and not the laptop battery is being charged. Just want to say, keep doing what you doing!

Great video and will be a savior to many Dell owners getting crooked on repair costs.

I've had problem after problem with my Dell Inspiron 15. This is the first and last Dell computer that I will buy. No more Dells.

Thanks for the detailed video, in my case the charger is a usb c, got worried about tue expenses as i dont have the tools to open up my laptop and given my hectic academic schedule, buying a new one was the only choice. But idk why, i just blew some air into my charger, and cleaned the port once, now its working fine! What a relief.😂

My laptop wasn't turning on and neither was the charge light staying illuminated. turns out the battery was fully charged oddly. I conducted this hard reset and the laptop came back to life. thank you very much

THANK YOU, THANK YOU, THANK YOU. You gave me the confidence to try this myself, and it worked.

U just saved me a huge headache. Im traveling from usa to cambodia for work, and i bought 1 fast charger + 1 type c cable to charge phone and laptop. Suddenly laptop isnt charging, meanwhile laptop is new.... I was almost going to buy a new laptop cos i couldnt figure out. Many Thx

while i was looking at your vidoe, my xps13 decided to charge again... you are my lucky star, thank you!

It worked! Thank you so much. You saved a huge project of mine

Hi I had bought a dell latitude 3400 recently (around month and half) and i also faced the issue of my laptop not turning on!. I have tried all the techniques of removing the battery and click on power button for 30secs to remove the residual powers and all, i end up with the same result. Then i tried to run the pc without battery and inserted the battery while booting. This detected the battery and it worked. Hope this helps who are facing the same issue. Thank you so much for your video, it's very informative

thank you, I have been careless with the wire, it was frayed a bit and tangled but did not pay attention as the tiny lights remained on...I was able to charge my dell after smoothing out the wire but now know to order a new one, from dell, online just in case...

Thank you so much for making this video!! I think there is a small break in the wire of my charger near the end where the plug is because when I bend the cable a certain way, the light goes on and it charges, so I guess it's time for a new charger. Thanks again!!

Thank you! Solution worked. Very clear and thorough video.

thank bro it worked for me after watching your video i checked my laptop charger pin and it’s not in the middle that’s why charger was not inserted properly thanks alot bro❤️

I've been using a Dell Inspiron 13 7359, 2-in-1 for 5 years and you wouldn't believe how fragile is that identification wire in the charger cable. Even though the adapter works just fine and the cable looks solid from the outside that damn thing gets damaged somehow and your computer won't charge without it. Although I am a very attentive user and my charger was never worn out like the one you show in this video, I had to buy a new Dell charger every 1,5 years. After buying the last one, I found a large flat tin box and put the charger in it when not used in order to prevent the cable from getting twisted. Today, after two years, my last charger gave the first recognition failure despite all the care. It was possible to get the thing to work only by changing the cable position a few times before replugging but it was a very bad sign that the connection failure now wil start getting worse and worse in the upcoming weeks until purchasing another dell charger will be inevitable. I got so frustrated with this chronic problem that only for this reason I will never buy a Dell computer again.

Thanks a lot man! Solution worked perfectly

Thank you very much! It is great help. I thought I lost all my files but now because of you I am able to turn on the computer and backup all my files. Thank you!

MY ALIENWARE WARE IS WORKING PERFECT NOW THANKS TO YOU, SAVED ME ABOUT 500$ WHEN A TECH TOLD ME I NEEDED A NEW MOTHER BOARD AND I REFUSED TO LET HIM DO IT. THANK YOU SO MUCH & KEEP UP THE GOOD WORK

Right on the money, you are a rock start my friend. Thanks for the video.

Thank you! This worked. I just replaced the charger. A simple fix.

Thanks so much for your explanation of proprietary chargers. I bought a new Dell charger and it solved the problem.

Same thing happened with me and I followed the exact steps, and wallah! It works now! Thank you so much for this! Love from India! ❤

Thank you so-o-o much. Your clear explanation was right on point. Everything worked when I got a new charger adapter. I also had to replace my swollen battery in order to get my touchpad to work. You saved my computer and you saved me a lot of dough.

Thank you, you just saved my arse from getting beaten

Just Thanking you wont b enough for what you have been doing..great human u are..!!!

Mucho gracias- I disassembled the system and couldnt pinpoint the problem and didn't give the cmos battery a second thought. Definitrly saved $

Great stuff, this really helped me. Thanks

Thank you so much! You just saved me a gazillion dollars worth of time.

Thank you so much for your thorough explanations and suggestions. Im gonna try to prefer a new plug before sending it in for service

Several lives ago when I was a Dell tech (in the age of steam powered D620's (and as far back as the GX1) some of the laptops would decide not to charge the battery. In that case, I found power down, remove battery, power up, reinstall battery. This allowed the laptop to "see" that there was a change in state (A battery had been added) and away it went... I used to work on a laptop or 2... 750 staff in the building I was in so I had a few to play with. I got chatting to Dell after the nVidia chips were failing on the d620's and I had to point out to them that the CPU/GPU shared heatsync when installed, had a paper thin air gap (you could actually pass a slice of paper under them). The solution was a shim of copper to remove the air "insulation'. I got disillusioned with IT when they shifted the help-desk to Mumbai and they kept trying to get users to rebuild their laptops when the video chip had failed (the double image on the screen was an obvious clue to a hardware not software fault...)

Thanks, my dell latitude 5289 had the same problem. It works now

Great video the best I’ve seen so far. Just one question when you press and hold the power button for 30 seconds to drain should the power adapter be plugged on unplugged from the laptop. My current Dell XPS 15 9550 is having exactly the same problem and my power adapter has been replaced and is only 3 months month but it clearly seems it is very sensitive to breakage due to the way people wrap the cord around the charger. I don’t understand why Dell does not fix this design flaw. Can you also suggest any quality charges that are much better than the original Dell adapter to prevent this from happening again. Thanks.

this was really helpulf, thanks a lot

Thanks for the video. To the point fix. Worked like a charm. 👍

Thank you so so much. I am speechless right now You explained the problem exactly. I tried dangling the cable around and somehow it charges 😊😊😊 I'm so happy right now 🥰🥰🥰🥰

SUPERB, this video saved me, I needed some data off my XPS 13 immediately, and this fix did the trick. MUCH APPRECIATED! Dr. Paul Nicholson

I did this and it worked!!! Thank you!!!

Hi! Thanks for the video! Just a question: why exactly you need to remove the BIOS battery? Wouldn't that damage/destroy the BIOS? I mean, I want to be sure before I mess up with that... :)

For it worked and didn't have anything to do with the cable etc. I had a swollen battery and after getting it out my xps won't turn on. Did the Bios reset like described with the battery and voila it started again without my battery! Thanks a lot! I already thought my motherboard took damage.

you're a champ, thank you, cheers

Thanks! You helped solve the same problem I was having

Thank you so much, this is literally exactly what i needed!

Thanks great support video, you "hit" the problem right on the head......

Thank you so much for this video. Fixed my problem!

Thanks a lot I resolve my trouble with the AC adapter only detangle the cable very firmly.

I had it. I used tweezers to give the center pin a tug. Instantly fixed.

when you change the original charger by another original charger and get the same message ?

Hiii...this was the problem i had in my xps and i solved it like a pro after i see this video.. Thanks a lot mate...

This helped me to bring my Dell Inspiron 13.3 Inch 2-in-1 laptop back to life. I'm very grateful for this great video!

Thanks You helping me I thought it was my charger port but it was the actual charger that was bad.

Thank you so much for this video, it was a huge help!

good lad theres a lot of con going on in this world,and im glad that there is still some honest people about

Saved me lots of $ and time! Thanks! You nailed it.

Really helpful and highly recommend it... Thanks buddy you saved my time

Thanks for the video. It helped me fix the issue in my xps.

really interesting, should I do the same test when my battery led is flickering orange when it is plugged and that my computer doesn't work without the power cable?

Thanks for the info brother

Thank you, this solved my problem. Your explanation was easy to follow.

Very informative!!!Thank you for sharing!

Thanks! Love my XPS don't want to have to brick it.

Thanks! The advice also works if the laptop has been left for(too long) without charging. Could’nt make it charge even with a new charger. Followed your instructions and now it charges…

@comptechnyc I get an 'Invalid Config' error when I boot up with the BIOS disconnected. Does this mean it's a battery/BIOS problem rather than the charger?

I bought a new charger and battery and still not charging. I will try what you did in this video and hopefully it will work! 🙏

Thanks! Fixed my problem.

Thank you very much!

Thank you alot man, it just fixed the issue for me I wanna point out that i had this issue on a brand new (almost 2 month old) dell inspiron 15 5515 and the power adapter was fine with no sign of tearing and so but had the problem of not charging For my case, i think it is related to issue of dell laptops having trouble to wake up from hibernation. Usually i fix it with a force start method but not this time and plugging in the AC adapter showed no sign of charging After following this method of unplugging the battery and the bios battery, the computer started normally and the AC adapter was working fine(it showed no sign of charging because I found out that the battery was fully charged so the computer showed no sign of charging which is the case everytime when the battery is full)

You're a God. Thank you Sir!

Thank you so much, take care

thanks man....this was a very informative...

Hi ComputechNYC - I have a Dell XPS 9360 and thanks for the knowledge. I'm trying to work out what's wrong with my Dell XPS 9360 - I've swapped out the hard drives and the error is 2 amber and 5 white flashes which says it's "invalid RAM" - the machine would switch on with mains but not battery?! before this with the old hard drive, can you help?

Thank you soooo much!!! You solved my problem!! :)

Tks for the info, my 2015 XPS 13 9343 did not charge, when plugged in to the adapter the white LED would come on for a few seconds. No message or error indication and no flashing or amber light! Laptop working ok with adapter plugged in to AC. Checked the connector on the adapter cable and noticed no continuity from the center pin to + or - of the adapter at all with VOM, infinity. Cut the connector of the cable and found the blue wire connected to the center pin broke off. Dismantled connector, discarded the light in the connector and resoldered all 3 connections. Charging ok now!

thank you for the video , No more Dell waste of money

Thank you so much for this video was a great help. 💻

Excellent video - sorted my problem out and new charger ordered! Thanks!

Thank you bro, this solved my problem.

thank you so much , i had the same problem

Great video bro.... 💪🏻

Worked ! Does it mean I should change the CMOS battery ?

Thank you for video! What philips # was the screwdriver?

My XPS 17 9700 has been randomly stopping charging when plugged in since I bought it ... both with the charger and the Thunderbolt docking station. My previous Dell did the same thing. There is some design flaw in the dell laptops/chargers that causes this. Unplugging the USB C connection from the laptop and plugging it back in "fixes" it until the next time.

Great Advice thanks..

thanks for sharing man.

Muchisimas gracias men exelente

Hi, FYI i had the same problem I followed your tuto, but at the end the same problem went with Microsoft adapter pilote!

"Computer is absolutely fine." IF ONLY I could get it started. Lots of power issues with Dells. Disconnecting the CMOS battery helped. Also, I don't think the model number of the charger is as important as the specs printed on it. I'm currently using a Dell charger made for a 15-year-old Inspiron for my 5-year-old Lattitude with no problems.