The solution is given at 5:00 -> If one side doesn't respond, hold your finger on top of it for about 10 seconds. (It worked for me.) Also for most other bugs I encounter with this headset, I put them in their box, close it for 5-10 seconds, then reopen it, and tap one of the sides 7 times. It resets it.

I can't hear what he is saying because my earbuds won't work

By far the best video to help problem solve… I’ve watched 4 before I got to this one and none of them worked but this one worked for me. I was about to throw mine off my apartment balcony

It worked. My left one wasn't charging and I followed your instructions now it's fine. Thank you.

This might be the best tutorial of these earbuds I have seen yet

The trick of putting them both in the case and holding down their buttons worked for me! It took about 25 seconds, and something to note is I noticed that before the earbuds joined, they started beeping in seemingly random patterns. I thought it was over for my earbuds and I was ready to retire them since they're old anyways, but they live on! Thank you!

The holding for 30 seconds part was was worked for me, thank you!

I had the jbud anc and my controls on both sides worked. I had to connect to two bluetooths and the side that would play depends on the order they are paired to the phone. But the best solution I found was take them out side slam them as hard as I could and find the pieces again so I could completely demolish them to bits. Probably wasn’t smart but I’ve dealt with it for month watching all the vids to have nothing change

Hey DTech your instructional video is far superior then the one offered by JLab ur a lifesaver. Thank you so much😄😉😊

Hi, I've tried everything with mine. They keep on cutting back and forth to one another. Especially when on phonecalls too. I sound a bit like Normon Collier. I've only had them since May and they were a replacent set because the left one packed up completely. I think I need to change brand now.

Thank you. The 30 second instruction worked. You're awesome.

dude thank you in the middle of my workout my right ear bud disconnected and I was so pissed

What if my right ear bud doesn’t work at all, I can’t hear anything! It still charges and perfectly connects my only problem is the audio

This is so good that I just put them in the case then take it out then it started working tysm

Damn man I'm at work and I dropped the right one on the ground. The sounds completely cut off from the right one the tapping or holding feature still works but no sound I was wondering if you may have some suggestions I've reset them around 4 times since that's the only fix to one earbud not working.

I have a brand new pair of Go Air Sports (not anc) and the right ear bud has never worked. I know it charges in the case and I've tried resetting them multiple times to no avail. Supposedly only the right one is supposed to work by itself but for some reason it's the left? There is no light indication that is connected out of the case and I'm at a loss. Any advice?

Does sweat and even accidentally pressing down on the bud with your head cause it to blowout?

Thank you, thank you! Your video was SOOOO helpful! Blessings😊

dude this video is SOOO HELPFUL

I watched another video and she did surgery on them I said nope I’m just buying another pair watched yours last minute and they are FIXED!!!!! Thank you so much 😊

Thank you!! Right bud just disconnected from left and stopped working. No lights, but when put into charger would charge. Followed your instructions to "forget" device in Bluetooth, charge pod (with buds inside) for 10 minutes, then take buds out and press and hold disconnected bud (right). BOOM!! Lights again, opened Bluetooth and selected JLabs... really helpful. Thank you.

Thanks so much for sharing. I have a pair of JBud Air Pops. They're about 3 months old and for whatever reason, the right one seems to have stopped working. I've tried all of the tricks in the book and nothing seems to work. Not sure if it's a case where it just might be defective.

Absolute lifesaver. Thanks man

I have a question please my jlab earpods have 2 connections not one but two so i have to connect both of them with diffent connects when i connct one the ohr dont work when i connect the othwr one the othr dont work please help me i dont know what to do

Literally just threw my ear bud that wasn’t working thru the wall and it works now lmao

I keep getting a message that says the 'right earbud' is 'low battery'. The set is brand new and I have never used it once. How do you tell when both are fully charged???

This worked ! Kept something playing, held the right button down (right side was no sound) just over 10 seconds, it started working, the left dropped out, held LHS button down, message “pairing “ or something, both working now, awesome!

Hi, each of my headphones seem to linked to a different device name in my Bluetooth settings. Not sure how this happened? Would you have any advice?

My guy just saved me from buying new ones. Thanks 👍

Bro thank you so much your literally the best bro thank you

My left one has been broke since I bought it. It has the blue light on in the case but won’t power on out of it.

I have the go air pop and when I connect it it only works with one of the ear pods and when I look in setting it shows the 2 ear pods as 2 separate devices. Can u please help me to fix this

Ive tried your tips but i have two pairs of these buds both different models and both dont work in the right side,

Definitely worked, thank you!

This video was helpful. Thank you.

Why does it disconnect when i put the right earbud in the case but not when i put the left one in. Let's say i only want to use the left on it doesn't work but only right side does.

my left side doesnt work at all, it was fine this morning, the left earvud charges for five seconds then stops, it also does not have the blue light come on in the case, the case is fine but the earbud is not, wont turn on, in those five seconds of charging the touch works, any advice

i know this videos old, but i have jlab Go airs, and my left side recently went out. the right connects no problem glowing white, but the left flashes blue and white crazy. what’s happening?

GOD TY THE LAST PART WORKED FOR ME I FR THOUGHT IT STOPPED

Hi, my right earbud is not connecting with the left earbud. It did before...... but it hasn't worked at all. It blinks blue on the right and it does say pairing but it does not pair at all.

Would this work if neither are working? I have the skullcandy jib true earbuds and for awhile the right one didn’t have sound but now the left one doesn’t either 😭

My earbuds sound keep going from left to right over and over again, and I dont know why, nor do I know how to fix that. do you know why and how to fix it?

Spot on advice.

What if my left one works my right one doesn't and it's not charging I don't think when I put it in the case it's not lighting up like the the left one does.

Ive gotten 2 sets of jlab go airs today and for some reason neither right bud will connect.

For some reason, whatever I do, I cannot get these fricking buds to work at the same time. What's worse is that I only just bought them, yet I've tried many things and still can't get it to work (even after following by this video step-by-step). It's even more frustrating that I have to experience such dread when these are the first buds I've EVER purchased. Overall, I'm rather clueless, and none of the procedures I follow seem to work!

Do you know what might cause it so that one earbud is EXTREMELY lower than the other? Like can barely hear it at all? Still can hear, so its definitely connected.

Okay it partially worked for me. I can't seem to get them to sync together they both show up on my bluetooth individually they didn't used to. I've only had them a month. I got the sound to work but now I just can't get them to sync together. They show up as 2 different devices.

Can you help me, mine works but the left one has its own bluetooth and the right one has its own bluetooth so i cant hear from both at the same time

Thanks a lot! Much appreciated!

My ear buds just keeps blinking when i out both in my left earbud work my right earbud don’t work and it just keep flashing white and I think the right one dead but it won’t charge

my left one doesn't work i aint getting any lights on it any ideas i could try

What if the light on one of them blinks white and blue and the other is connected????

so im using the jlabs air anc earbuds and they're usually only connected to my pc and phone, with no problems but last night i connected them to my tablet to chill before bed and when i tried connecting them, only the right one's been working i've reset them and holding the left touch sensor hasn't been working any suggestions? haha

What if the left side of buds is not connected in the right how you connect each other, because the leftside of my buds is not working but the right is good, i think the leftside of my buds is disable, how to fix that problem?

I have jlab earbuds and my left earbud stopped working a 2 days ago. The earbud does connect and does charge but I can't hear any audio at all. It went back on earlier today but the audio stopped again. My right earbud works just fine but I think my left one is dead. I can even press the button on the side of the left earbud and it registers on my phone, adjusting volume.

I tried everything and nothing works. Also tried holding it for 30 seconds. Both worked fine until now, I dont know what happened. Is there still any chance saving it or will it somehow start to work or will I have to buy new ones?

I'm using jlab Jbuds air it was very well while listening music and movies but left bud doesn't work when I am interested calling is there any solution for that

I commented on a video for j labs and couldn’t find it, I was having a disconnection issue… first the right ear would connect then disconnect and the left one would connect.. so watching a different video I saw the issue was the earbuds weren’t pairing with each other.. so one would cut off, I had to mess around with them a few minutes and even got frustrated thinking I have to buy new ones.. because they are touch sensitive you really do have to mess with them.. for mine I tapped one earbud (right ) 4 times and got the blue blinking light.. then I did the same with the (left) they were in the charging case for this… I then pulled them out to see if they would connect to my iPads Bluetooth…tried a few times.. then realized you have to forget the device from whatever you have it connected to… start fresh.. I repeated the process and to my surprise it worked, it connected and I haven’t lost connection.. so the issue may be that most only use one earbud idk (maybe just me) and because of that the buds disconnected from each other thus preventing the other from functioning.. I’d even get a message on my screen saying my earbuds can no longer connect to my ipad.. but yes! Try this, again, while in case tap the right bud 4 times then tap the left on the touch sensitive area which should be the big shiny logo on your earphones… once they start flashing blue pull them out of the case and tap forget device on whatever you’re trying to connect them to… the earphones should start searching and you can reconnect them to your device and should be working… I had to try a few times but it worked.. I tried this last night and put them away after. This morning I tested it and they connected automatically with no issues.. so saved myself from having to buy a new set.

My right one works, but it keeps playing the turn on chime, which pauses the sound in both headphones. Idk how to fix it.

Hey! Great video! Your solution didn’t work for me but I’ll keep trying. I believe it’s an issue with the wire or maybe some water got into my right earbud. 🤦🏿‍♂️

Hey I'm having that same problem my right earbud lets me know that it's ready to pair and yet never do I hear any sound out of it anymore

HELLO SIR. so when I try to connect my earbuds to my phone. Each earbud come up as there own Bluetooth connection. I can control things like skip songs and such, but I can’t hear the audio out of one ear bud. I was wondering if you have a solution for this problem

I need help bro, mine won’t disconnect when I put them back in the case while one of the buds lights will blink blue while the other doesn’t blink but stays white, the box’s lights won’t show the percentage when I put them in and I’m really panicking about it

My right bud died suddenly while I was using them. I got no light coming from it, even after put back in case.

Mine is not working, for sounds but the buttons work ( left) one no sound but i can change song vollume etc….

It not working I been trying I just purchased this earbuds and I been trying to sync the right one as the right side isn't working and it hasn't been working. I was like 10 other videos and even went on the website. its still not working

Well for me they both work but not at the same time like I have to jlab earbuds to connect to but they won’t work at the same time even if I connect to both at the same time tried all the steps what do I do

Hey DTech, I have the same issue with my JLab Go Air earbuds but I can't get anything to work, got anything to help with that?

Both my right and left earbud is fully loaded, but they split up so they dont paur with each other. They show as two seperste bluetooth-devices. There is nothing about this problem in the manual (nomadelic active 650). Does anyone know?

Hey, i tried the troubleshooting that the case gave me and I tried everything given in this video, but when I tried everything was just different for my set of headphones. When I tried to hold down the button all that did was turn them both off. If you have any information that can help please send it otherwise thanks for trying.

Thanks bro my earbuds haven't been working for weeks.

Thank you! This worked!

Have been using the left earbud for months after I lost the right one until a week ago. My Samsung s8 isn't picking it up. Please have you got any tip for me? Thank you.

Thank you so muhh it helped me alot

Only one of my jbuds connecting at a time they both work but only one at a time I need help

I brought the JLab air arc earbuds for my son for Christmas. I can only get one earbud to connect to Bluetooth. It also comes up twice in the Bluetooth list. I click on one to connect and it's only one earbud. I click the other one in the Bluetooth list and it disconnected the working earbud and connected the other earbud, it is still just one earbud connected. I have tried the forget from the Bluetooth list and tried disconnected. I have trired reset to pariring mode, but the same problem only one earbud connects.

I may need more specific info cause when I got my earbuds they worked perfectly fine, but this morning when I tried listening to both ear bud the left one won’t sync with the right

what if I only have one earbud and they were never paired to the device? I lost my right bud and now my droid will not find it when I search for it. Hopefully you can help

One side doesnt work it light on the case but when I put of the case it stop light

Mine won't flash blue/white "ready to pair" until I take them out of the case. Then each one connects to my phone separately, with the sound from the first earbud ending when the 2nd takes over. Help 😢

Mine still don't work and I don't get it what's wrong... It played an interesting sound like it shut down but they where in the right spot of the case and charged for 3 hours... Help meeee

Idk whats wrong with mine maybe the right side was completely dead because i cant get it to pair with the left or connect on its own either.. I tried to reset them and forget them. I have the go air sport ones and i had a previous pair of the same and didn't have any problems other than my dog ate one side lol. So now im stuck with the same issue right side doesnt work. I have reached out to jlab maybe they will send another one out to me. Maybe

Thank you! It worked!

It worked thank you so much❤️

My left ear bud is just blinking blue and won't connect. I have held the button down for 3 minutes and it cont connect

And what if there is no cable contact, how do I solve it? (JLAB GO AİR POP)

Worker for me, the left side wouldn’t connect or charge or anything so I’d assumed there was a connection issue. Reconnecting didn’t do anything but holding down for about 25 seconds did the trick

wow thankyou so much it even worked on my newer pair

How do I fix left one not connecting to the right one

Mine keep pairing as 2 separate devices and alternate between pairing to my phone. I've tried everything and they don't sync together. I just bought them yesterday. I'm taking them back today. I've never experienced Bluetooth headphones pairing separately until I bought these. They are poorly designed.

I'm trying to troubleshoot over ear jlab headphones. Why do I keep getting ear buds?

My left Jlab earbud is connected (meaning that if I do something like touch and hold it would go to the last song) but no sound is coming through. Nothing happened that could've broken it or anything. I followed everything in the video and nothing seems to work. Can someone help?

My right bud is not working it charges and everything but no sound how do I fix?

Best way to fix this: put them back in the case, grab your receipt, take them back to where you bought them and get a refund. These earbuds are garbage 😒

My right earbud wont charge, pressing and holding dosent seem to do anything and when i go to charge it it'll blink for a brief moment but then just go dark again

My issue is no matter now many times I tap the buds 7 times to attempt to synch one another, they will not synch together as well as Bluetooth will only connect to one at a time not both.. ):

These had no channel issues at start but at long last I have them working. Needed a good couple of minutes back on charger..yes they were fully charged. Strange

What about if one side is not lighting up

I feel like I’m living in the twilight zone when I look at the reviews for these headphones. Over 100,000 5 star reviews on 15+ different websites. I finally get them working, it’s the same struggle every day with one of them not playing reconnecting and disconnecting, finally they’re both fully charged, and guess what They sound like sh*t