Yep! I wanted to find it myself! I hope you fix your refrigerator! Remember to make sure the entire pipe/hose is cleared!

You’re welcome. Also make sure the entire drain pipe/line is cleared too.

It happens every few years, design flaw of the refrigerator :(

Great to hear! Great work on the repair! I am so glad i was able to help!!

100%, I had to REDO it the second time before of this!!!

@@UTECHPIA Yep-me too

Yeah. Taking out the upper basket would help SOOOO much! Good luck with your fix! 👏

Yes, there IS a way to remove the sliding drawers (look for plastic flaps to CAREFULLY pull-out-then the drawers will slide out) See another U-tube on this)

You got this! Good luck!

Thanks!

Great idea! 👍👍👍

I think everyone is thinking the same thing about breaking the ice, even if they don't do it, they are "thinking about it" for sure :)

Make sure you get a small pipe cleaner and really make sure the drain is completely unclogged all the way to the water plan on the back of the refrigerator. I had to re-do this the second time to unfreeze the hose

I learned that the hardway, LOL :P

Yep

I didn't know how to :(

Yep. But if it happens once every 1-2 years, it is part of the design ;)

Maybe, maybe not. Bad design would not last two years. Maybe the defrost cycle got interrupted by a power failure / glitch, and afterwards couldn't tell where things were. @@UTECHPIA

Watching diagnosis Utube I just turned off circuit breaker (almost built-in refrig/freezer) to RESET COMPUTER :)

Totally can relate!

Good luck!!! Make sure you really clean out the entire drain pipe too! Even a tiny bit of ice stuck there, will cause the problem to come back right away!

@UTECHPIA I could see through tge lower tray vents and couldn't see any ice on the bottom. I looked at the back through and above the top tray and no ice seen there. I'm going to take everything out and get some heat and hot water back there today. Maybe ice in that drain I can't see. I still believe this will fix it. Sure hope so.

@@semlohde1 it is hard to "see the ice", I missed the ice inside the tube the first time around. MAKE SURE you run water down the hose to make sure it is 100% clear before you put everything back together. Do it once, and make sure it is resolved :)

Welp- I did it. I'll have to be given a Whirlpool because I sure won't pay what I did for this again!! The door came off fine. The top drawer was magic, I wrestled that till I couldn't breathe. But it came off. The bottom was unreal too. There wasn't 1 drop of water anywhere. I took a cooking baster of hot water to the slot where you and others say is the drain hole. Several big squirts of good hot water. No way I can crawl my 75yr old fat self in to see but I did hear water flow. I also saw the fins coated in dust so I vacuumed that good. Getting the drawers back on. What I think of this built fridge and whirlpool, would make the movies SAW look like a Heckle and Jeckle cartoon. I had to youtube how to get the top drawer tabs off. Got it together, water all over the floor. Had to drain from under the fridge. ASSUME the water bowl is full or tube is out. No way I can fix that. Your video and help are great. No reason for this bad construction. I did turn off both top and bottom ice maker and there wasn't any water on the floor. The whirlpool I replaced was moved to the shed, it's some 18 years old and never a problem. You know what these expensive China junk buckets. Not again whirlpool!!!!

It normally evaporates, that is the correct way as it was designed.

It does help… but in my case, there was something clogged in the drain too, so i had to melt it out completely, the defrost didn’t have the power to defrost all of it.

@@UTECHPIA I did the self-defrost (same 10yr old refrig/freezer) But having service person return (replaced Freezer gasket only as it was torn) to do a full diagnosis/pull refrig out, clean...AND replace In-line 5yr. prefilter for refrig water :)

Yep. It leads to a pan that just evaporates.

There was FOOD in my drain valve! 🤯🤯🤯

@@UTECHPIA i will do the clean up job for the 4th times in 10 years this week end i still have the same sh.ty valve lol

@@Mario_QCat this point, I just consider it maintenance, once every few years. 😂

Take your time, be patient as you let the ice FULLY melt, ensure the drain hose has no food or ice stuck in it. I had to do this TWICE because i rushed the first time :/ Have fun, good luck!!!

I showed your video to my boyfriend and he helped me fixed it using blow dryer to melt the ice, it worked. He told me it might happen again in 3 years.

@@FoodieQueenBee , yep, it will happen again, because we're not doing anything to "prevent it from happening again". This is a design flaw.

No. The water is coming from the defrosting of the coils inside the freezer.

True! However, when used with caution, you can use a heatgun; it's just a lot easier to mess up and burn a hole.

This should NOT happen to a new refrigerator. You should return it right away!

The water will drain to a fairly large pan, it sits in a pan and evaporates by design.

Open the unit on the bottom in the back and clean the check valve. This is where the problem lies. Probably need to clean it often to avoid water backup/clog.

@@popptj could you expand on this in more detail?

Thay is a different issue, i have no idea how to fix that :/

You could get away with it, if you are very careful and you know what you are doing :) Or you can just wait several hours for the ice to melt, naturally.