“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker

Very good tips for Front Desk agents.

Thank you for this video. This is really helpful for those who's learning how to handle a guest. Especially when they're complain about your service. How to handle them without offending them. It's so good for reverence. Thank you very much

Thank you for sharing your experince, very useful information

Thank you so much for this video! I started working at the front desk and I was very nervous for some complaint, but this información make me feel calm ☺️

I have an interview the next month for a position as a front desk agent ! Thanks so much for your help !

Thank you for your effort and the valuable information that you shared In addition to what you've mentioned there is another role is followed when it comes to guest complaints called ( L A S T ) LISTEN APOLOGISE SOLVE THANK because for the point of rehearse or repeating what he or she said it might make them more upset specially if its clear informations provided by them , And apologising is very important point to do to share your empathy with them And lastly after solving the problem you should thank them that they share their issue because if they didn't it means they gonna do what you've mentioned with bad review on social media and even their friends

Thanks great vidéos just I think you forgot to mention apologise to the guest wich also makes him more calm .thanks again

Thank you!

Thank you sir this is so helpful! You deserve more viewers and subscribers❤❤

THANK YOU FOR YOUR THIS VIDEO IT WILL HELP MANY STUDENT EVEN I USING THIS YOUR VIDEO IN MY STAFF TRAINING

Thank you so much Sir, now I know what to do.

Your videos are full of knowledge. Appreciate your efforts.

Thanks a lot, sir. Best regards from Bali, Indonesia

Thankyou Sir yahya this technique will help me alot in college and in the future where as l will learn more about hospitality while managing guests

Thank you~

For these are thinking about front desk job think about it before applying because honestly it's too much drama. They're so many people with ugly attitude that always complain about everything and always trying to take on you. They always like to argue for anything it's so annoying

Thank you so much for this video. Very useful! God bless you.

Thank u very much sir....

So interesting 🙏🙏 Watching from fiji

Thank u sir 🙏

Wawoo this is 👍🏼

thank you Sir

yes u are correct...I'm working in takashimaya mall in spore .. very stress cos I'm reception answering the incoming call ..

best product knowledge.. this is a knowledge that all hotel staff should know- Thanks from Bali

wow.. just found what i really needed. sir can you help me with a situation where guest are repeatedly doing certain things like taking photographs in place where it is prohibited even after you tell them not to do it. what action will take?

Great

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👍

I want more videos of department front office can you sir plz make more videos and give more knowledge

Hello! Hope you are well. Thank you for the video, it helps a lot. I have a question: How can you assist guests when they complain about things you have absolutely no control over, i.e. the weather or different cultures within the area? How would you respond and provide solutions for something you can't change? Hope I make sense. Thank you so much!

Nice video thanks - You might want to edit the title to read: "4 simple steps" rather than "4 simples steps"

Yahya, thanks for the technique it really useful. What if the customer is wrong? how can I tell him that he is wrong. is there a good or a nice way we can tell him without any risks on our business. And what about that the phrase “The customer is always right” is wrong? I read that it was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service.

Sir how to giving the food with respect apposite customer

Good afternoon Sir. I have watched several videos of yours and it has helped me alot . I would like to connect with you on Zoom Meeting with our Hospitality students. Would it it be possible?

u worked in PHD 2012 time ?

I am good sir how about you?

Thank you sir