FYI: I received the unit the other day (01Sep2022) and noticed that the red tubing does not go through the saddle as described in the video. It appears the saddle hole has been redesigned to not penetrate the main drain pipe. To ensure the holes matched up, since I couldn’t use the hose to align the main drain pipe hole, tube, and saddle…I connected the saddle without the red tube attached first. I tightened it enough so I could move the saddle but also stay in place. I then used a rod and inserted it into the saddle to locate the main drain hole. I used a 1/4” punch, but something as common as a chopstick would probably work as well. Once the holes were aligned, I left the punch in place and tightened down the saddle completely. The last step was to install the red tubing. No leaks😉 The rest of the install was the same as the vid. Very happy with the system so far.

Is there an extension I can buy for the power cord on the faucet? Trying to install this unit in the basement but the 5pin cord is too short.

How do u connect Waterdrop Remineralization Filter to uv led..

How do you troubleshoot faucet screen not lighting up? I did attach the the grey cord from the faucet to the connection at the back of the machine.

How do I removing the tube from sterilizer , I need to change the water faucet

How big should the hole on the countertop be?