How to maintain the Shark IQ Robot Self-Empty™ XL

How to maintain the Shark IQ Robot Self-Empty™ XL - Main Product

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Күн бұрын

Learn how to maintain your Shark IQ Robot® and the Self-Empty Base. For best results, be sure to complete all recommended maintenance.
To learn more, visit sharkclean.com.

Пікірлер: 51

@elizabethatrought7949 3 жыл бұрын

Thanks for video really helps me to set up schedule for cleaning. How long do you expect battery to last?

@MoonLightOnWater1 2 жыл бұрын

I got this for Christmas 2021…..I love it!!

@SharkHome 2 жыл бұрын

We're happy to hear that you love your Shark IQ Robot Self-Empty XL!

@robertsprague853 2 жыл бұрын

Is there a shop link for spares like the brush roll, side brushes, filters, etc. ? We need to keep our IQ going

@SharkHome 2 жыл бұрын

Thank you for reaching out to Shark, Robert! Our whole clickable parts can be purchased on our website www.sharkclean.com. Select parts and accessories at the top of the page and enter your model number. If you should ever have an issue with your AI Robot, please contact our customer support at 1-888-228-5531. We are open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.

@luise1155 2 жыл бұрын

It’s working now!! Thank you!

@SharkHome 2 жыл бұрын

We're so glad to hear this helped, Luis! Have a lovely day!

@pinkcheckers 2 жыл бұрын

How will this unit hold up to 14 cats and 6 dogs?

@karenhaney384 3 жыл бұрын

I had this issue with error 2...her suggestions aren’t what fixed mine. The issue was wrapped hair and dust on each end of the brush roll. It works perfectly now.

@SharkHome 3 жыл бұрын

Hello, Karen. We are glad to hear from you. It is great to hear that you issue has been resolved, and we hope that you continue to get great use from the robot.

@richardwoodcock849 2 жыл бұрын

Exactly my problem too. Dog hair wrapped around the end of the brush that doesn't seem to be removable. I was able to pry it out and everything works fine now.

@kimberlyballard3464 3 жыл бұрын

I believe I may have gotten the cliff sensor wet when cleaning off the bottom of my unit. Is it possible that I killed the sensor and what should I do now?

@SharkHome 3 жыл бұрын

Hi Kimberly, due to the lack of Private Messaging functions on KZfaq, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.

@DirtSickle1 2 жыл бұрын

Was hoping it would all show proper cleaning of the dust bin/charging station. Wondering if there's more filters in there

@SharkHome 2 жыл бұрын

We are sorry to hear that the video did not meet your expectations. We will forward your feedback to the correct team regarding this for future videos.

@DirtSickle1 2 жыл бұрын

@@SharkHome I found another one that covered the base. Thank you

@SharkHome 2 жыл бұрын

That's great to learn! Please do not hesitate to reach out if you require additional assistance.

@debrahouston6245 2 ай бұрын

Any ideas how to reach the fine packed dust in the onboard bin? I'm thinking of using chopsticks, sharpened by pencil sharpener and painted SHARK so they are never used for food

@SharkHome 2 ай бұрын

Hi! To better assist you with your inquiry, please email us at cservices@sharkninja.com, and we'll be happy to look into this for you.

@deborahgriffin8270 2 жыл бұрын

I called your help desk and told them I wanted everything that was needed to maintain my shark. A new caster wheel was not included. How about you guys have a kit that includes all of the maintenance items needed. I have never been able to order anything off the net and had to deal with someone that was very difficult to understand. Or since my shark is registered let me click on it to order any or all replaceable items.

@SharkHome 2 жыл бұрын

Thank you for your feedback, Deborah. We will forward your feedback towards the correct team for this.

@mommagoat8324 2 жыл бұрын

So I lost the filter that comes out of the the bin where can I buy another one?

@SharkHome 2 жыл бұрын

Hi, thanks for reaching out! We're very sorry to hear this. Due to the lack of privacy on this platform, we kindly invite you to contact us via email at cservices@sharkninja.com.

@bluemetal04606 2 жыл бұрын

If only smartphones was this easy to maintain.

@peterkeller7242 2 жыл бұрын

Our Shark will not empty after it docks after I took out the dust bin and cleaned it thoroughly. Is there a reset or something else I need to do?

@SharkHome 2 жыл бұрын

Hi Peter, thank you for reaching out to Shark. We're sorry to hear about this situation, and we will be more than glad to assist. Due to the lack of privacy on this platform, we kindly invite you to contact us via email or social media, so we can assist you with this situation.

@marycabigting4133 2 жыл бұрын

My vacuum is making squeaky noise what should I do?

@SharkHome 2 жыл бұрын

We are sorry to hear about this issue, Mary. To best assist you with this please call us at 1-800-798-7398. We are available from Monday to Friday 9:00AM - 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.

@Heavens3 3 ай бұрын

Thanks

@uisignorant 2 жыл бұрын

Where is the dust cup sensor? I get an error almost every day that it's not installed and it is.

@SharkHome 2 жыл бұрын

We're sorry to hear your vacuum is not working properly, Don. Please reach out to Customer Care at 1-800-798-7398 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6055K250P, and then click the “Chat with us” button in the bottom right corner, during business hours.

@dositaru2009 Жыл бұрын

I have error 2- obstruction evee after a good nice attentive clean process..What to do?

@SharkHome Жыл бұрын

We're sorry to hear your robot is giving you error 2, Doina. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6058MWF7k, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@lynnburton7873 Жыл бұрын

Error 2 is normally the main wheel brush that picks up debris, sounds like got hair on it….

@petersj11 2 жыл бұрын

Mine keeps going to dock, I’ve only ran it a few times bc it goes to dock after 3 min

@SharkHome 2 жыл бұрын

Hello Joanna, we are sorry to hear your having issues with your Shark Robot. We would be happy to assist you with this. Please send us a private message on our Facebook page with the model number of your machine and what is happening. We can be reached at facebook.com/SharkHome or you can call us at 1-800-798-7398 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET. We look forward to hearing from you.

@Shir2024 3 жыл бұрын

Omg after this video I think I need the professional help I’m sure I doing everything wrong 😑 I have a question I feel the left wheel doesn’t function like the right one if is normal?

@SharkHome 3 жыл бұрын

Hi Shirley. Thank you for reaching out to Shark. We are sorry to hear that left wheel on your Robot is not working the same as the other. Rest assured we can certainly help you please PM your Phone number: Address: Email Address: Model number: Serial number: Date code (4 digits) Retailer name: Date of purchase: We hope to hear from you soon.

@63jmjk 3 жыл бұрын

Keep getting an error #2 Please Help

@SharkHome 3 жыл бұрын

Hi John, thank you so much for reaching out to Shark Cleaning. We are sorry to learn that you have an error on your unit. We can certainly assist you. In this case, we kindly ask you to contact our robot specialized team through our customer service phone number. They will be able to check on your unit and provide you with warranty options. Unfortunately, everything regarding to warranty claims and/or troubleshooting must be handle over the phone. Best regards, Daniela.

@lynnburton7873 Жыл бұрын

Probably got hair wrapped around wheel brush underneath

@ALKACER2005 Жыл бұрын

I have problem with error no. 6 How to fix it?

@SharkHome Жыл бұрын

We're sorry to hear your Shark is not working properly. Please reach out to our Customer Care at 1-855-427-5125 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6058MRyoA, and then click the “Chat with us” button in the bottom right corner, during business hours.

@lynnburton7873 Жыл бұрын

May be that battery is not connected properly

@michaelbarker9962 3 жыл бұрын

Any chance some debris remains my butt hair always gets caught up in it and stays caught up in it

@SharkHome 3 жыл бұрын

The robot brush roll is self cleaning for it so it should not stay wrapped on for long while running however if it dose stay on we recommend to cut the derbies off.

@lynnburton7873 Жыл бұрын

@@SharkHome I was gonna say same thing

@manlun32 Ай бұрын

Awwwwwww

@janicechristineh.9898 3 жыл бұрын

my shark sounds like it is breathing heavy. there is not just a solid droning/humming noise when it is operating. the motor sounds like it's revving up and down, or in and out- but def not a solid sound. I had an iLife robot and it made a continuous sound. Can anyone else tell me if this is the shark's normal sound or do I have a faulty robot?