There are 4 metal washers that connect to each sliding arm and under. There is also a metal retaining clip that secures the metal rod to bottom of the brew unit.

You're welcome. We're here to help!

+Terry Chapman Hello Terry: I'm glad you found the video helpful. The oval screw by the water tank is buried deep inside. Kudos to you for removing the oval head screws with nose pliers. I'm curious as to how you removed it without the oval head tool. - Tommy

I looked closely to find the slightly flat side of the oval. Put my needle nose pliers on the "flat" sides, and then used a pair of vice grip pliers to clamp the needle nose pliers onto the flat spot by clamping them across the needle nose pliers. It was a bit tricky but worked in a pinch. I will try to take a picture of it and upload if I can. luckily, the screw in the water tank recess that holds on the outside plastic casing on that side was a torx otherwise my trick would not have worked as it is really recessed in there.

+Terry Chapman Great, thank you for sharing. A picture would help too. I'm sure it'll help many Jura coffee machine owners that don't have the oval head tool.

+RSC Electrical Do you fix Jura coffee machines? There's more to come!

+Jessica Harles We are glad to be of help in restoring your daily coffee fix!

+Simon Snell You're welcome. We do not recommend or sell Jura machines. Jura is a marketing company that does not share technical and after sale support. They're simply expensive and make inferior quality coffee. I encourage you try drinking a coffee from another machine to taste the difference.

What other coffee machine would you suggest?

Hi Eric, We condemn the Jura policies that are enforced by Jura marketing company in the US. Such policies are against the American values of encouraging DIY repairs.

Hello, your machine may need to be throughly services if not done in a while. Are you located in the US?

Oliver Leu External casing for all Jura coffee machines is made of ABS plastic. In fact, super automatic machines manufactured by other brands all use plastic. Only the commercial grade and recently introduced prosumer models such as Magister Stella, Expobar, ECM machines are designed with full stainless steel body. That is primarily so because the manufacturers have partial interest with stainless steel manufacturing companies. You can use Jura cleaning tablets or any other effective tablets to weekly clean the brew group of your machine. In addition, you should descale your machine every six months to prevent calcium build up inside the hydraulic system. Regular cleaning and descaling will keep your machine in pristine condition and will create amazing and flavorful coffee for 10 plus years. The secret to any good machine is its maintenance!

i have the same problem. Did you fix it?

+themoss Hello, We don't know of any device that can be used to communicate with Jura machines. What are you trying to fix?

jodawgsup Hi, It seems like the water inlet to the brew group is not opening hence hot water could not get into the coffee compacting cup for brewing coffee. Please make coffee using pre ground coffee and let me know if you are able to make coffee.

Hi Aung Pe, How long have you owned the machine? Has your machine ever been serviced? How many cups of the coffee have you made from J9.2? The issue could be related to the blunt and worn out grinder burrs that are located inside the grinder.

Hi Russell, You may want to open the machine, and clean out the grinder. You will need to remove the grinder burrs, and clean out the grinding chamber. The inside is clogged with residual ground coffee. If you're unable to fix it yourself, then you can send it to us for repairs.

Hi Peter, There is a special tool that is used to remove oval head screws from Jura espresso machines. Here is the link to purchase the Jura oval head tool: www.juraparts.com/products/jura-oval-head-tool When was the last time you descaled/decalcified your Jura J9.3? Descaling the Jura J9.3 is the single most important maintenance. It helps to remove calcium sediments from water passages inside the machine, improves hot water temperature, and ensure full jet of steam for steaming milk. Please descale your Jura J9.3 if you have not done so. Please stop using the Jura Clearyl filter, if you are, as it's completely ineffective and useless. It only removes bad tasting odor from the water and does not remove calcium sediments.

Thanks again. As you states, the machine needed a good descaling. Since I could not open up the machine my self, (without the oval head tool) - hence I turned the machine over to repair shop. It is now back, as new and working again. Thanks for your time and effort :-)

These are oval head screws. We have a special tool available on our online store to remove the oval head screws. You may use the link below to purchase the tool: shop.partsguru.com/Jura-Oval-Head-Key-Stainless-Steel-0010635.htm

Hi, We don't know of any service center in Myanmar. How many cups of have you made from J9.2?

+Marie Burban Wohlfahrt-Khaelss Pouring the water in the pre ground funnel should not cause any issues. You're lucky you didn't pour it into the grinder with coffee beans. That would have required taken the machine apart.

Hi Lawrence, ERROR 2 in Jura J9.3 is related to the malfunctioning thermal sensor or fuse that's mounted onto the thermoblock. J9.3 only features a single thermoblock. Please check the two components in your machine. We have both items in stock.

+Olivier Leroy Hello Olivier: please let me know the model of your Jura machine.

It it a Impressa J9.3

+Olivier Leroy there's a switch over valve in J9 seated beside the display module. It determines whether to direct coffee from the brew group the left or center hole. Based on your description, it seems that this switch over valve is not working properly and directing coffee only to center hole. What happens when you make just a regular coffee? Does it dispense from the center or left hole?

Parts Guru - same thing with my j9. When making a latte, the coffee dispenses from the center. Please help!?

Me too with a Z5, who died recently, I just bought a second hand J9.3 this week, hope will not happened in the future, seems to be difficult to repare. Thanks a lot Parts Guru for your clear tutorials

+Alex Nifco Did you purchase the machine brand new or used? All Jura machines comes with two year warranty. I would contact their warranty service department to have the machine repaired.

Thank you for your reply. Just made a cleaning cycle with a cleaning tablet and later with a flashlight and wood stick removed stuck coffee grounds on the chute that leads to used coffee deposit. Now it's working perfectly. I think that the coffee beans I've been using are too oily, so changed my beans type. Best regards

Esther B Hi, Error 6 in J models is related to the malfunctioning electronic multiway valve that is located at the bottom of the front right side of the machine when facing the machine from the front. Were you able to remove the side panels? Can you please monitor the water flow and see if any water is being passed through the multiway valve?

+huns Yes, it's accessible through the programming menu. Select Maintenance and then Info. It should tell you the number of coffee cups made by J5

Thank you for your reply!

+huns absolutely!

Changing the motherboard would not fix the problem. Who diagnosed replacing the motherboard? How long have you had this machine? Did the machine suddenly start to give this error?

That’s not good. If the dial does not move then you may need to replace the entire display module.

But have you every heard of this or can give me a logical reason? It doesn’t make sense from an engineer g perspective

There is No locking me h correct? Also the ring around it is orange.

We have not encountered this issue in repairing the J line machines since they were introduced.

Please checkout the video I uploaded (should be avail on my profile)

Safia Alaoui Hi, We are located in Lansdale, PA North East Philadelphia. Are you located in the US? Please email us at sales@partsguru.com to ship your machine in for repair. We will email you the shipping instructions along with the repair form. Thank you and we look forward to serving you.