This is not a seamless experience for the user. Need better firmware/software. Making your customers ‘guess’ the solution like creates a friction-filled experience for your customers.

I hope this gets to someone in need: MAKE SURE YOU HAVE YOUR LOCATION TURNED ON

This is a VERY unfriendly connection operation and has several bugs. I have on many occasions taken 4 hours out of my day to connect our robot up to the app. The connectivity of the robot to the wI-fi is horrible and I still cannot figure out what I did correctly when it works. Yes, I have re-downloaded the app, rebooted everything, and made sure all connections are great. There is no rhyme nor reason as to why it drops off the network other than a faulty network card in the unit itself. The robot sits 15 feet away from the router. We are very displeased with a robot that when it does work, does a great job. (I bought the RV_1000A for my wife for Xmas and now we will probably get rid of it and go for an IRobot model)

What I’d like to see in these videos is how to reconnect to wifi after router changes/replacement etc. Your app does not provide help with any wifi issues/settings for the Shark yet there’s a very simple way on how to do it without losing any of your previous settings. “Add a new Robot” and name it exactly the same name as previous.” Not sure if it’s a flaw in the app but it works and saves us a lot of time.

Found this video while researching connectivity issues. Got the vacuum (AI RV 2500 series)in July and it initially was working great! Loved it! Then about a month ago it began disconnecting itself everyday. We have the router close by along with google Wi-Fi mesh systems in nearly every room to maintain good Wi-Fi connectivity throughout my home. The Wi-Fi light on the computer is not lit up in red but according to the app it is disconnected. So everyday I have reboot the vacuum (press clean button for 10 seconds) then have to add a robot on the app to get it to work. I guess I need to call someone at shark.

Finally got my Wifi to work with Shark after about 8 hours of pulling my hair out. This is 100% how I made it work on my Android. I made it work by downloading the Sharkclean app on a Apple phone and following the instructions to connect to my WiFi. Once the connection was established with the Apple phone I then logged into the Sharkclean app on my Android and then was able communicate with the Shark Device through my Android. The steps taken to connect to my WiFi were basically the same steps in both Apple & Android only Apple was able to successfully connect while Android never would. So very extremely frustrating because it should take minutes to establish a connection not hours and should work on all operating systems. Shark please do better.

I spent over 300 dollars to help my mom have a way to clean her house and we can't connect to Wifi at all even though I've followed the instructions.

WTF does everyone have to reach out to you for the same freaking issue? EVERYONE SAYS incorrect password when it is not. Tell us how to fix it here its Sunday at 6 pm you are not open

Everything was fine until a couple of weeks ago. Now, even though NOTHING has changed, my app keeps saying "Can't Connect to Your Robot" even when the blue WiFi light is on on the robot. It plays this somber little tune three times a few minutes after I press clean and dock at the same time to connect. I'm ready to throw the thing across the room.

Make sure that if your modem has both 2.4 and 5.0 gHz bands you are only using 2.4 in the phone that has the app during the setup (after the robot is connected you can switch back to dual band. To enable/disable your bands, you have to type your gateway number in your browser.

BTW: The app has different questions than your video (Maybe it got updated). There are no AV units to select (I got the AV752 model) but I selected the RV750 series model. Holding the Max & Dock did the trick for wifi connections. Thanks. I was getting so frustrated. You'd think Shark would put all the models in their app.

If your wifi network has spaces in the name remove all of them. I tried everything else and that is what solved my problem.

How about a little help on how to CHANGE the wifi on an existing Shark IQ? I replaced my router and the wifi has a new name and password but your app won't let me change any settings or delete the existing bot settings because it's not on wifi. I can't factory reset, I can't change wifi settings, I just can't do anything. I've registered my product several times in the app but your web page still shows I have no registered device and I've had it for almost a year. I reset the app but when I log back in it just imports the same settings again from your servers that say I don't even own a device. Your app leaves a lot to be desired in some areas. This should not be difficult and I can't believe it's never come up before.

I'm currently trying to set up my Shark vacuum with Wi-Fi. I have a degree in Information Technology, and can't even figure out why the vacuum is not connecting. The app is stuck on "Completing Connection." Shark team - I have a lot of IoT devices in my home and all of them allow you to select a network from a list in the app. PLEASE IMPROVE THIS EXPERIENCE. This is awful!!!

2022: Backing waaaaayy up - what if pressing Dock and Clean buttons on an AV753 doesn NOT show the on-board wifi light? Defective unit?

My Shark worked fine for the past 3ish months, and now can't connect all of the sudden. None of the reboot steps are working, the phone app seems to have lost its mind, I can't even log into that with the account I've used all along- or create a new account. Seems to be a lot of issues since the most recent update. Hope this is resolved soon!

My robot keeps telling me to rebot with and error code 21. I do this and it still won't connect to the internet. It is like the app can't find my robot.

Just bought it a week ago and have been working on connecting to 2.4 GHZ wifi and it kept saying incorrect password. I know it’s the right password.. putting it on top while connecting actually worked. Everyone needs to see this lol

My family and I just received this robot for Christmas and it works great. The only thing is I’m having trouble connecting the robot to the wifi. I can connect to the robots wifi, but it won’t connect to my internet router. It just doesn’t work prohibiting me from controlling it via the app. I tried the trouble shooting tips, but it doesn’t want to compute. Any solutions or tips?

I keep getting an incorrect password error and I know I'm entering the right password because I have 10+ other devices that all connect fine with it. I've tried everything like 20X now. I did all the other steps restarting the router, the device, the app, the phone etc. I'm starting to think this is just garbage and I should return it.

I do all this every day! For some reason it's reseting schedule map and sometimes have to add robot again! It was good for 6 months. What's going on?

My Shark has disconnected every day since we received it 6 days ago. We have a Netgear Orbi Mesh system. Between the constant connection issues and the robot's inability to map our house after 10-12 runs, we're considering returning it.

The blue WiFi light is solid on robot. My app will not connect to it. Last night it worked. Woke up this morning and the app won't connect.

In November 2021 we purchased a basic (dumb) IRobot for upstairs and the much more expensive Shark AI Robot self-empty vacuum (RV251UPM6/AV2501AE) for downstairs. In 14 months, the "dumb" robot which is located much farther from our router has not once lost a wi-fi connection. We switched routers today and it reconnected seamlessly. The Shark is a whole different story. It was a pain at the initial connection but worked fine for several months and then dropped the wi-fi connection. After re-booting multiple times we finally got it to work again (I still don't know what I did to make it work.), only to have it drop it's wi-fi connection again. We tried again and again and then tried customer support. That was even more frustrating than the unit itself. The unit works by manually pressing the clean and dock buttons but forget using your phone. When you click on settings on the app you just watch the little circle go round and round forever. We thought the new router might help. Nope. We uninstalled and re-installed the app thinking that might help. Nope again. It does clean okay with the original mapping, and empties fine, but you can't change anything and you can't use it's alleged wi-fi option. It doesn't help that the instructions reference things like the on/off button which the unit doesn't have. (I finally read a comment on line that you have to hold the clean button down for 10 seconds to turn it off .... no thanks to shark.) Based on numerous comments on line the wi-fi connection is a common problem. My 3-year warranty is worthless. Never a Shark again.

I tried for months to get my RV700 Series 3 to connect to my home network. What I finally discovered is if I change the network to wpa/wpa2 instead of WPA2/WPA3 it will connect. So apparently WPA3 is an issue with the robot.

I would like to see someone from the company do this set up in a really time video. It's a great vacuum but it has near worthless applications that cannot be set up. Next time I will look for the easiest set up and good quality.

Obviously this isnt an isolated incident, ours worked for 3 days and then stopped connecting to the internet, after doing resets and trying to connect over and over again we returned and got a new one, this has the same issues. Yall really need to figure out what's going on, seems like an app issue v

I seem to be having the same issue as everyone else. my robot continually drops the connection to my network. I am running a Lynksys Velop mesh network. I have excellent coverage throughout the house. Everything else seems to stay connected except for this robot.

I just bought it went back to charging after about 10 minutes of use. The issue im having is in the app when I click map, it says "something went wrong" and doesnt load any map.

How do I change the mode to max without using the App. Since it only seem to work with wifi and robot always disconnect

What do you do if when you open the app it goes to map review and all you can do is select delete or accept and no matter how many times you click accept it just pops back up with the same screen wanting you to delete or accept...

You have to set the wifi using an iphone. My Android didn't work but iphone synced on first try.

How is that this product is still being sold?

Can't seem to connect to my shark IQ. It's paired with my phone already and I've been using it, but since yesterday the app just doesn't work

I have now bought two shark vacuums this week because the first would kept saying the password is incorrect… it is not. I’ve redone my WiFi twice now creating different names and passwords and the vacuum wouldn’t connect. I thought it might be the vacuum, so I “upgraded” to a better model thinking surely this wouldn’t be an issue with the newest model… my robot is sitting on the floor just saying “incorrect wireless password”. I can’t spend another 4 hours trying to figure out these connection issues. Might also be returning a second shark vacuum and going with another brand.

Acabo de ver este video y sí, sirvió al pie de la letra. Gracias!!!

Funny how people are getting same error messages at the same time. Maybe you should do another update cuz I have none in my apple APPs update app. I did the reboot to everything and I had to just press the clean button on the vacuum Itself. But now it has to clean the whole house instead of just spot clean like I wanted. Cuz I can’t have that option right now of choosing what room to clean cuz this app is being ridiculous. And my internet is fine and working and it works great on my phone but can’t say the same about the shark app connecting to the vacuum. And I have a blue wifi icon that comes on and goes off and comes back on. I have no red icons. And now I can’t even get into my account. This is sharks problem. Not my vacuum or WiFi’s problem. I have Xfinity for crying out loud-the best internet there is. Sorry for my rant. And dint tell me to call cuz I doubt that would fix anything that I can redo from my end and dint tell me to message you on Facebook cuz I dont waste my time having stupid Facebook.

Be sure your phone GPS is turned to on when connecting the vac to your phone. It won't connect to your phone if GPS is off.

I had this problem after switching my wifis name and password. Solution: Forget robot (not factory reset) Reconnect a new robot (same one) and that's the only way to re prompt for new wifi information. And it saved the mapping !

My 1st shark was working fine for 2 months then started turning itself on at 4am, few weeks later, it stopped turning on. Shark sent me a new vacuum robot as replacement, the shipping took close to 2 months to arrive. 2nd shark worked fine with mapping for 2 weeks, then it started turning itself on at 4-5am again. It also, kept deleting the maps that was done. And now, it connects to the app (i.e. when it is vacuuming, it shows) but it is never able to do any exploring or mapping. basically now a non-smart shark. Extremely painful product, we wanted to love it but it doesn't work

I just changed my router and now I can't get my 750 to pair with the new network. I've pushed down on the clean and dock button as instructed by the app to get the WiFi icon to flash but nothing. Also tried turning it off and on again. 😕

This is my third day with this robot. Moved my cheap deebot to the basement. This one worked for 2 days on the initial setup. Now I have no access to app. Had to reset password. Solid wifi signal, no connection. Rebooted every device in a square mile of my house. Tried deleted the old profile and adding a new one, (after my house was mapped and rooms named) Nothing. This thing is going back to Costco in a few days, and I am going to negative review it everywhere.

Didn't work I should've got a rhomba

Mine hasn’t made a map of my house yet. Is there like a button I’m supposed to hit or something?

I called ¨Shark¨ today and they said they are having trouble with these Robots and will fix the problem soon?????

I bought an Shark AI RV2001 in US, but I live in Brazil. The app is not disponible in apple store in my region, can you please help with this issue?

This is crazy!!! I’ve spent two days now, trying to connect my robot to the wifi!!! I’ve tried everything, I unplugged my wifi, erased and downloaded the app a few times, press the clean and dock button at the same time… I’ve watched every single video on KZfaq, but still can not connect!! I have the best wifi you can pay for, so is not my wifi….. This shouldn’t be so stressful.

Finally got it to work. 1 turn off and then on the shark AND your phone. Verify your phone is connected to a 2.4 gz router, THEN it will work!

Garbage device and app.. Nothing but hassles since the day I got this.. Map won't load leading to multiple resets and each time connecting to wifi is nightmarish experience.

I FIGURED IT OUT!!!! Okay, so when you first try to set up the app, and it takes you to a screen where you select the Shark product to connect to, don't select your vacuum yet. You have to go into your wi-fi settings, select the robot (it's there), and then go back to the app and select the robot in the app. Then it will connect to the robot, and then you will be asked for your wi-fi credentials and it will connect to your wi-fi. If you enter your info wrong, you will most likely not get the screen again where you can select the robot, and you'll have to sign out of the app, force stop it, and turn the vacuum off for 10 seconds and back on in order to try it all again. So much fun, no?

Do you need internet and wifi?

Everything else connects to my WiFi router, except your vacuum. I've wasted hours troubleshooting. I've tried with an iPhone and Adroid device. Nothing works. Is there some secret handshake that calling your CS # will magically resolve your poor design?

Been having a problem with it connecting to wifi. The way I fixed it was that I uninstalled the app and redownloaded it and relogged in to the app. Everything seemed to work after that.

Anyone able to connect to a google mesh network? It says it has both bands. But my phone is on 5GHz, HOw do I get the vac on the 2.4 one.

There needs to be a reconnect to wifi option in the app. This is very annoying. I had to delete the robot and re add in order for it to work

I've had mine for about a year and a half now, and just last week after an app update my vacuum won't connect to wifi. I've reset everything just as the video said. Now it doesn't even have my robot name on the app anymore....

I couldn't get the app to work with my Android. This is very disappointing for the price. Please say the app is being corrected.

i have done all the steps three times and cannot connect. I was connected until I tried to add the google assist and now I cannot reconnect

The blue wifi light keeps going off on my robot and app keeps saying cant connect to robot. This is most annoying as i have to reconnect it before every cleaning then before it finishes recharging it loses connection again and doesnt know what it is doing or where it left off and cleans in the wrong pattern. It worked fine for about 2 weeks and now it does this every day. I have repeated the steps in this video every day and nothing keeps it connected.

My problem is adding the robot to the app, but all I can find online are issues connecting to WiFi. That is not an issue for me, but rather the app constantly shows “Add A Robot”, and when I click on that it says you haven’t connect a robot. But that’s what I am trying to do from the “Add A Robot” option! Just going in circles. Sheesh.....will trying rebooting the ‘bot and see if that does anything.

I just have a solid exclamation light and no other light. Cant find info on what exactly this means.

I’m getting error 21. Turning off and on does not correct this error. What do I do? This is caused me to loose connection to wifi. So ic cannot reset. the unit won’t work at all now.

Hi, can 2 separate accounts connect to same shark robot?

My shark has been connected to the wifi and the app for over a year now. Yet now the app is making me re register my shark and re add my robot and saying I don't have an account. Robot is still connected to the internet and I've tried troubleshooting everything. Nothing is working because the app Is broken.

The issue is, there's no option in the shark app to connect to Wi-Fi. Please help!

Did all three and this thing isn't working fresh out the box

Did this and did a hot spot. Didn't work. Talked to a specialist and still didn't work

I also am having trouble with my shark iq robot vacuum...it seems like it drops the wifi every couple of days... why ?? My router is 1 (one) foot from the docking station... all our phones and tablets are working fine.... all except the shark iq robot vacuum... hummmm it must not be very smary... I have spent hours trying to reconnect.... sometimes it connects and sometimes it doesn't (mostly it doesn't) gurr can you help me..??

Got one the other day. Same issue. Pathetic app connects to the robot wifi but when I put the network password in the app just spins forever. It never connects. I have turned off my 5ghz band, reset the vacuum, reset the network, rebooted my phone, uninstalled the app. Nothing fixes it. It just spins.

Came here trying to figure out why my vacuum is constantly losing connectivity. The only way to get it reconnected is to basically reset EVERYTHING or I will get an incorrect password error only to have to do it all over again a later. Anybody have suggestions of different brands they’ve had success with?

This doesn't work. I can reconnect the WIFI but within a day it disconnects again. I have super strong WIFI and fiber service that delivers 500mb per second. I love my Shark robot vacuums but this is becoming a serious issue. Looks like I will be returning another Shark to best buy. It worked great for a couple months and then lots of problems. I get logged out of my account every time, the WIFI dissconnects all the time and the maps disappear. Please address these issues as lots of people have the same problem.

My 3rd time having to restart my robot. I lose wifi and why do i always have to reset it and not just ONLY have to reconnect wifi

We tried this and contacting the company about this matter and it still doesn't work. We were told they would be addressing the issue soon, but 2 weeks went by and still nothing. Not even a call like we were told we would get. This company is not user friendly nor is the products.

IF YOU HAVE AN ANDROID: Tried to connect for a week, nothing. Would connect to the wifi, even show up on connected devices on my wifi. Had to get a friend with an iPhone to come over and set it up for me. Once he set it up, I was able to connect just fine with my android.

Can you use without Wi-Fi?

It would be nice to just get a robot that works for more than 3 days

WIFI IS OPEN AND ON ALL THE TIME. Without the APP the unit leaves an OPEN wifi signal, where anyone within range can gain access. Called Shark who shared that the only way to prevent this is to turn off the vacuum unit.

None of this works. This is extremely frustrating for such an expensive purchase that I made less than a month ago. None of the wifi lights are on and it just won't find the wifi.

I give up. 45 minutes on the phone with Support when I brought my Shark home from Sam's Club only to have them walk me trough connecting the vacuum to my phone, putting in my wifi password and telling me to leave it alone for 48 hours (!) and it would connect and I would be contacted. 48 hours later, no connection, no contact. I'm sick of fighting with this; the device is connected to my wifi (I can see it as a connected device on my router's network map) but the app won't connect to it. So back into the box it goes and back to Sam's with it.

Horrible unfriendly connection... This has ruined my purchase. I have a balcony that if I don't tell that thing is there judging from the stupidity of this app and connection I am sure that it will jump. You guys truly made one unfriendly system to use.

No help for connecting my robot to a new network, please address that.

The app grayed out the map option. How to setup map when its grayed out? Can someone please help?

Sooo...just got as a present and was excited to set up. After 1 hour of trying to set up the vacuum to WiFi and failing after power resets, phone restart, changing router settings, I am not wasting another minute on this thing. Model series RV700 😡

I've been using the Shark IQ for 6 months or so, now suddenly it won't connect and immediately returns to dock. Seems to me, this is a Shark problem! There is no "connectivity" problem! This sounds a lot like the Ring runaround.

I can’t find anywhere that tells how to set up a new WiFi network to an existing robot. I don’t need to turn off my router, it’s fine! Also I’m assuming Shark no longer sells the beater bar because it won’t put it in my shopping basket! My robot isn’t even 3 years old. Very disappointed with Shark and their support systems.

I’ve got two 1100s that are broken now simply because we purchased a new router. I’ve spent literally hours trying to get them set up. The app will not connect so how do you factory reset?? Really stupid. Wasted money. This experience has ruined the shark brand for me.

I purchased my robot vacuum back in June 2021. Setup went perfectly and the vaccum worked well. Since November, I've been unable to connect the vacuum to my Wi-Fi anf I'm constantly told it's an incorrect password which is complete BS. Really disappointed with this video and I find it interesting that I can't find any other videos from other YT content creators showing how to troubleshoot this.

My problem is not so much about disconnecting. It’s that it keeps wanting me to sign in, which is a pain in the ass.

This didn't work for me. I ended up having to rename my SSID. It had spaces in it. Renaming it to a shorter SSID without spaces fixed it

I cant get pass sign in it says i have a already set up an acct and my password is wrong i never set it up and it want let me send a new password to my account the continued button want work ????

For all who read this: if you upgraded your phone and find the robot is still not connecting, sign out of your app and sign back in. My apps transfered from my old phone, including the shark app, and my robot refused to work it's schedule. I was getting connection issues. I relogged into the app and got it working again.

What if my robot doesn’t have a Shut off button?

If you are still having this problem, what I did was deleting the shark robot from the app and then do a setup like I did for the first time. Basically, I did like it was my first time using he shark robot. Hope this helps someone.

hi my shark robot connects to the wifi but on the app it says that it was unable to connect to my shark but on the wifi it says that a shark robot is connected

I spent about an hour troubleshooting why my robot couldn't see my network. Tried disabling my phone VPN and that worked. Hope this helps someone else out.

Mine would not connect to android. Just kept loading searching for vacuum. I did follow the steps and reset everything and finally it popped up to login to my wifi. Just reset wifi modem/phone/vacuum.

How do you change the password? I've changed password for my wifi and not sure how to update the robot?

I got a VR725 for Christmas and it was the worst frustrating experience ever. I could not connect to wifi. Horrible user experience. How can you ship a product that does not connect? Horrible! I returned it for another brand.

This is insanely unhelpful. You have to be joking that your only solution is to pretty much turn everything off and turn everything back on again. Tried setting it up multiple times, and it keeps telling me my wifi password is incorrect when it is correct. And yes I am trying to connect to the correct wifi name, and the network was both a 5ghz and a 2.4 ghz.

I changed my wifi password and need to reconnect it. How do i?