How to Respond to Angry Clients or Customers (Scripts!)

  Рет қаралды 722

Tara Wagner Coaching

Tara Wagner Coaching

Күн бұрын

Пікірлер: 9
@TaraWagner
@TaraWagner 2 жыл бұрын
YOUR TURN: What’s a recent situation you’ve faced with an angry client or customer? Share your story below! P.S. Need more help building a biz that won’t burn you out? Check out my free training: xotara.us/training
@TaraWagner
@TaraWagner 2 жыл бұрын
@Mary Elizabeth Simpson Sorry I missed your comment Mary! We had some site issues earlier in the week but it's been resolved now. Have you been able to get what you were looking for?
@felicityevans6754
@felicityevans6754 2 жыл бұрын
This was incredibly helpful and timely, thanks Tara!
@TaraWagner
@TaraWagner 2 жыл бұрын
I'm glad it was helpful! What was your biggest takeaway?
@ladyflimflam
@ladyflimflam 2 жыл бұрын
Is there something wrong with your website? Every link I follow results in a server not found message. I’ve checked this with multiple browsers.
@TaraWagner
@TaraWagner 2 жыл бұрын
Thank you so much for your note. We are looking into this today and are hoping to have it resolved soon. Check back in later this afternoon please!
@TaraWagner
@TaraWagner 2 жыл бұрын
Hey there! Just checking in - were you able to access what you were looking for?
@summerwall6693
@summerwall6693 Жыл бұрын
My response: Hi Andrew, We value feedback and hear that you are not satisfied with timeline, costs, communication and quality of your project. As a General Contractor, we manage multiple trade contractors and are required to utilize licensed subcontractors (Electrical, Plumbing and HVAC) on all permitted projects like yours. Out of the 183 emails, plus texts and calls that we have shared, we will relook at our communication process to see how we can improve our process. We recognize that we had changes within our team during your project, which did not help with the project flow. We apologize that this experience did not meet your expectations.
@TaraWagner
@TaraWagner Жыл бұрын
I love that you addressed the client properly and also expressed ways that you can improve and resolve the issue. What was the response from the client?
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